Quality Analyst : Resume CV

[Guest-IJT]

CURRICULUM VITAE :
VASU JAIN
Email : vasujain.1987 AT rediffmail.com

Career Objectives :
To work on challenging assignments in a professional milieu of an organization that would encourage continuous learning and exposure to new ideas along with professional and personal growth.

Present Employment Details :
Organization : IBM
Line of Business : HighMark Insurance
Tenure : Jan’2011- Present
Job Profile :Working as a Quality Analyst in Membership and Enrollment business for Highmark Client.
Work Overview :
OJT Opportunity :
- Organization sent me to Pittsburgh (USA) for 6 weeks On The Job Training
- Reviewing the quality of enrollments done by the Agents

Previous Employment Details :
Organization : Bank of America
Line of Business : Global Wealth and Investment Management.
Tenure : Oct.2009– Jan’2011
Job Profile :
Work as a Team Member in “Financial Delivery Services-Asset Transition Services” Team.
Work Overview :
OJT Opportunity :
- Organization sent me to Florida (USA) for a 4 week On The Job Training
- I have B1/B2 USA VISA valid till 2019.Handle Mutual Fund Transfer Requests of the Client
- Received Client’s request of transferring their Mutual Funds from other financial firms to Merrill Lynch through a web based application
- Initiated their request of transferring Mutual Funds after scanning the Transfer Form Through Online Document Viewer
- Once the request gets complete, had to pass Journal Entry for the incoming Mutual Funds.
Assisting Branch Team :
- Cross trained in handling Branch Queue, wherein, had to process client’s request of transferring different assets except mutual funds either to Merrill Lynch or vice versa Mentoring Role
- Trained three new associates in handling Mutual Fund Queue within 15 days.
- Consistently improved performance in terms of Productivity as well as in Accuracy

Additional Responsibilities :
- Technology Spoc of the Team- Assisted team members in resolving all their technology issues and concerns so that there will be no impact on production or minimizing the unavoidable delay.
- Fun Spoc of the Team
- Member of Committee at Work Reward & Recognition
- Won Silver Award for maintaining highest productivity and an accuracy score of 99.9% during a period of 6 months
- Received lot of “Thanks you Cards” from counterparts in US
- Received appreciation mails from clients

Previous Employment Details :
Organization : Genpact
Designation : Process Associate
Tenure : Sep. 2006 – Aug 2009.
Work Overview :
- Handled inbound Customer Service calls for UK Clients like GE Money and Santander
- Mentored new hires in Genpact
- Maintained Average Handle Time report and accuracy score of the entire team
- Work as a Subject Matter Expert(SME) for last six months before leaving the company

Achievements :
- Won lot of Awards like Bronze Award, Spot Award for my performance.

Academic Qualification :
- B.Com (Prog.) Graduate from University of Delhi in 2009
- 10+2 (Commerce) from C.B.S.E. in the year 2006
- Matriculation from C.B.S.E. in the year 2004

Interpersonal Skills :
Team Player : Bank of America needed me to work in tandem to the team and there I’ve
learned the fine art of team playing and delegation of responsibilities.

Communication Skills : I work with Genpact in a Customer Service Department and there I learned
The art of good communication skills and understood its importance.
Adaptable : Working with team from diverse communities and cultures, I have become
Quite adapt in working in diverse conditions.

Strength :
Reliable person, Lead and Can be lead by others, Patient, Determine, Interactive.
E – Mail Address - vasujain.1987 AT rediffmail.com

GENERAL :
I can easily adapt to new environment, quickly acquire new skills and identify myself totally with the work culture and ethos of the organization with ease and have comprehensive problem solving abilities, excellent verbal and written communication skills, willingness to learn and a hard worker.
I hereby declare that all statements made in this application are true complete and correct to the best of my knowledge.

VASU JAIN

[Guest]

Ms. Rohini Balkrishna Shinde
Email : rohini.shinde10388 AT gmail.com

(1) PROFESSIONAL OBJECTIVE :
“To work in challenging atmosphere that provides me an opportunity for learning and growth and where my professional skills combined with knowledge will make effective contribution to the company.”

(2) EDUCATIONAL QUALIFICATIONS :
: MBA (Finance) From Tilak Maharashtra Vidyapeeth , Pune.
70% (2011 Batch)
: Bachelor in Commerce from Raosaheb Gogate College of Commerce
Panaval,-Banda, Passed With First Class (2009) – 69.00%
: H.S.C. from Khemaraj Memorial Junior College, Banda.
First Class With Distinction (2006) – 79%
: S.C.C. from Khemaraj Memorial English School, Banda.
First Class With Distinction (2004) – 85%

(3) MID-TERM TRAINING :
AND PROJECT WORK AT : Parle(Export) Pvt. Ltd., Verna,
PROJECT WORK for 2 months-
Report on Working Capital Management

(4) EXTRA CURRUCULAR ACTIVITIES :
SEMINAR ON- Business Icon- Mr. Rahul Bajaj
WORKSHOP ON -Disaster Management

(5) WORK EXPERIENCE : FRESHER

(6) COMPUTER KNOWLEDGE : Operating Software - Windows XP, M.S. Office, Power Point
Accountancy Software - SAP Business One
Tally 7.2 (DCFA)
Course on Computer Concepts

(7) CORE INTEREST : Finance and Accountancy Field
Taxation
Capital market
Insurance