Technical Support Engineer : Resume CV

[Guest-IJT]

Curriculum Vitae :
Arvind Nehra
eng.nehra AT gmail.com

CAREER OBJECTIVE :
To integrate my knowledge and ability to perform under challenging circumstances and use this combination to achieve high performance standard and have a fast placed growth in a company, which grows along with the growth of its employee.

TECHINICAL CERTIFICATION :
- HCE (HCL Certified Engineer) from HCL CDC, Jaipur
- CompTIA A+ Certification
- CompTIA Network+ Certification
- Cisco Certified Network Associate Certification
- Microsoft Certified System Engineer Certification
- Server+ Certification
- Security+ Certification
- Red Hat Certified Engineer Certification
- Certification to Attended Microsoft Virtual TechDays Program, from HCL CDC, Jaipur
- CCS (Certificate in Computer Software) from APTECH Computer Education

ACADEMIC PROFILE :
- M.C.A pursuing from EIILM University, Sikkim
- B.A. (Computer Application, Geography, Hindi) from University of Rajasthan in 2008
- Sr. Secondary from Board of Secondary Education, Rajasthan in 2005
- Secondary from Board of Secondary Education, Rajasthan in 2003

PROJECTS :
WLAN Security :
- How to Manage Wireless Network
- How to Secure Wireless Network from Hackers
Venturi Wireless Technology–
- How mobile service providers can utilize cross-layer optimization
- How improving the performance of Web, Multimedia Streaming & Email
- How to increase effective coverage and capacity
RAID Implement :
- How RAID works
- How to implement it on Linux System
- Which is the Best RAID Level
Electronic Voting Machine :
- Programmed in ‘C’ Language
- To manage the Candidates, Voters and Voting Electronically
Telephone Bill Management System –
- Programmed & Designed in Visual Basic
- To manage customer phone bills
Office Management :
- Programmed in HTML Language, for APTECH Computer Centre
- To manage the Faculty Information, Student Information, Library & Fee Details

EXPERIENCE & TRAINNGS:
Network Integrator :(Training) HCL COMNET, Jaipur
- 4 Month Training as a Network Integrator on HCL COMNET Projects
- Handling End to End implementation and & maintain of large WAN projects of corporate clients like Panjab National Bank, Union Bank of India, ICICI, Indian Bank, OBC Bank, SBBJ, National Insurance, New India Assurance, M & M Finance Ltd., NICL, IFFCO etc.
- Project included commissioning and configurations of routers (Series 1700, 2600, 3600, 3700, 3800) and Cisco switches or IP Phone and maintaining HCL COMNET VSAT.
- Configuration of routers for leased line & ISDN links and work on RADASM & Tallabs Modems.
- Liaison with BSNL for commissioning of leased line and ISDN links and their maintenance according to the requirement of the project.

Trainer & Operator : Commercial Taxes Department, Chirawa, Jhunjhunu (2006 to 2008)
- Work in Both Department Ward & Flying Department under ACTO
- Work on Sale Tax System (Oracle Based) & Internet
- Hardware & Network Maintenances
Field Work, Vaishali Nagar, Jaipur
- Experience of one month Computer Assembling in APTECH Computer Education Centre
Industrial Visit, United Technology of India, Visvakarma Industrial Area, Jaipur
- Industrial Visit to know Company Network Infrastructure & Security Management

OTHER TECHNICAL SKILLS :
Operating System :
- Microsoft Windows Dos, 98, 2000, XP Professional, Vista, Linux, Windows 7
- Microsoft Windows Server 2003 Enterprise Edition
Applications :
- Adobe Reader, Acrobat Reader, Adobe Page Maker
- Adobe Photoshop, Photo Express
Programming :
- HTML, JAVA Script
- FoxPro, SQL
- C, C++, Visual Basic, Core JAVA

OTHER ACTIVITIES & AWARDS :
- Awarded for Best Student by District Superintendent of Police
- Winner of Rajasthan State Kabaddi Championship 2004
- Participated in District Level Basketball games from High school

DECLARATION : -
I here by declare that the facts stated above are authentic and true to the best of my knowledge.

Date : (Arvind Nehra)

[Guest-IJT]

Name : rajkumar
Email : rajkumarmkcap AT gmail.com

Objective :
To build a career in leading corporate as a technical professional and work with committed and dedicated people in a challenging and creative environment, which will explore my full potential.

Experience :
One Year Experience as Software and Network Technical Support Engineer, Capgemini Mumbai
(Consultancy : Netconnect India Pvt Ltd and Teamlease, Bangalore)
One Year & Eight Month Experience as Desktop Engineer, Reliance Communication, Mumbai
(Consultancy : CMS Infosystem Pvt Ltd, Mumbai)
One Year Experience as Computer Hardware Service Engineer, Call-Links, Thrissur, Kerala.

Academic qualification :
Diploma in Electronics Engineering
Department of Technical Education, Govt. of Kerala
From : June 2004-March 2007
Percentage : 60.5%
Degree in BSc Zoology ( Completed ) Calicut University
From : June 2000-March 2003
Pre-Degree in Second Group Calicut University
From : June 1998- March2000
S.S.L.C Department of General Education, Kerala
From : June 1997-Marh1998

Technical Qualification :
- Microsoft Certified Professional : Certified
(70-290 Managing and maintaining windows 2003 server)
- One Year Diploma in Computer Hardware & Networking (ECIT) : A+

Current Job Profile :
1. I have to give technical support to 1400 user.
2. We managed different projects.
3. I have to give software and network technical support to end users.
4. We are providing the Remote desktop support to end users.
5. I have to create new user account in domain and also reset the password.
6. We are using the Antivirus Symantec Endpoint Protection Ver. 11. We have to install and give the tech support also.
7. We are using Safeguard Easy and Sophos 5.50 ver. for data encryption.
8. Escalation & Coordination with various levels of support within the organization
9. I have to configure the Switches for VLAN configuration.
10. I have to give the technical support to Wi-Fi related problems.
11. Mainly using MS Outlook for mailing purpose.
12. Blackberry configuration.
13. I have to give the VPN connectivity support to users. Cisco VPN client software is using for access the VPN connectivity.
14. I have to give VC support to above Manager level employees. Mainly we are using Polycom and Sony Sea Port Model.
15. Another Model of VC is Tanbaurg Eye cacher only for single person.
16. I have to give the software support to MS Office 2007, Oracle (7,8,9,10g), SQL server (2005,2008), Toad, Citrix, Remedy, MS Visio(2003,2007,2010), MS Project(2003,2007,2010)
17. We have used MS Communicator for internal communicating.
18. We have to give the tech support to Reliance Net-connect and Tata Photon Net-connect related issues.
19. We are using the DameWare, Net meeting and Remote Control for remote Login.
20. Configuring & Troubleshooting the Network Printer & Scanner.
21. I have to co-ordinate with Vendor’s for parts replacement. All assets are under warranty period.
22. Co-ordination and resolve incidents as quickly with work-around to user as possible at primary support level.

Old Company Job Profile :
1. I handled 4 R-COM Offices, 5 R-World and 10 WWE Stores.
2. I managed Around 500 Desktop and 200 Laptop in their locations.
3. Familiar with Win XP, Vista, 2003 Server and MAC OS.
4. We were using three types of Network that is Wi-Fi, C3 and BBC Network. The C3 Network means the normal internet & intranet. The BBC network means the gaming network and also supported the Surfing. In BBC area, we are using Launch Pad type PC’s. We are providing the Hardware, Software and Network related problems Tech-Support.
5. Monitored the Domain Server, DHCP Server, WSUS Server, Marimba Server and Proxy Server.
6. Managed the Domain, means created the User login Name in Domain and forwarding to users and also reset the password.
7. Managed the WSUS server. I have to take the daily report of failed Patches PC details and Send the details to Concerned Engineers for Failed Patches installation in that particular PC and I have to do the same work also.
8. We were using the Antivirus Symantec Endpoint Protection Ver. 11. We have to install and give the tech support also.
9. Laptop users mainly using the Wi-Fi network. I have to give the technical support in network related issues.
10. In R-COM Office and R-World, we are using Lotus Note 7.0.2 Ver. I have to give the technical support also.
11. In WWE Store, they are using Outlook Express. I have to give the technical support also.
12. I have to manage the BMC Remedy Software also. I have to update the Asset details and User details in that Particular Software.
13. I have to Operate the VC (Polycom) and LCD Projector.
14. In R-com Office, they are using SAP, Citrix, Clarity, Clarify and Web Portal also. We have to give the Tech support also.
15. We have to give the tech support to Reliance Net-connect related issues..
16. We were using the Basic software like MS Office 2007, Acrobat 9, Acrobat Writer 6, WinZip and Win RAR.
17. We were using the DameWare, Net meeting and VNC for remote Login.
18. Configuring & Troubleshooting the Network Printer & Scanner
19. I have to give the tech support to our Cluster Engineers and Monitoring the call also.

Old Project :
1.Software Installation at Kokilaben Dhirubhai Ambani Hospital. Lokhandwala.
I was the Team Leader of this Project and 6 Engineers assist to me. Total Desktop and Laptop count is 550. We upgraded the SP 3 & WSUS new patches, Installed Symantec Antivirus, Desktop and Laptop put into Domain, took the Asset inventory & put the details in BMC Remedy Software.
2.SBI ATM site configuration
We have to install and configure the Router and FWP Phone in SBI ATM centre.

We have to give 24*7 technical supports to ATM network related issues.
Router Model : NetAxcess
FWP Phone Model : LG LSP-340 E

Declaration :
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
I look forward to an opportunity for an interview with you.

Place : Mumbai Rajkumar.M.K.
Date :