Customer Support Executive : Resume CV

[Guest-IJT]

The submitted value of field named "Name :" is:
Balakumaresh C
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The submitted value of field named "Email :" is:
balakumares AT gmail.com
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The submitted value of field named "Designation / Name of the Post / Skill Set" is :
Customer support Executive
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The submitted value of field named "Copy Paste Your CV / Resume Here :" is:
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Balakumaresh C. E-mail : balakumares AT gmail.com

OBJECTIVE
- To create new ways in finding ideas, methods and paths involved in application towards adding up to the Organization in the best possible way and to put in the best of my skills and techniques which would definitely cause a growth in my overall personality as well as the Organisation.
AREA OF INTEREST
- Customer Relationship Management
- System Analysis, Designing and Software Testing.
EDUCATIONAL BACKGROUND
Description Institution/University
Studied Board/ University Year of Passing Percentage of Marks
B.TECH(IT) Velalar College of Engineering and Technology, Anna University Anna University 2004-2008
81.34%
HSC URC Palaniammal Matric Hr. Secondary School, Erode TN State Board March 2004 92.33%
SSLC URC Palaniammal Matric Hr. Secondary School, Erode Matriculation March 2002 88.64%
COMPUTER PROFICIENCY
Language : C, C++ , SQL
Databases : Oracle9i, MS-Access, SQL Server
Operating System : Windows XP
Office Automation : MS Office 2007

PROJECTS
S.No. Institution Project Title Language
1 Velalar College of Engineering and Technology, Erode Immediate node Scheduling of Independent jobs in Computational Grids Java
CO-CURRICULAR ACTIVITIES
S.No Venue Paper Presentation Topic Date
1 SNS College of Technology, Coimbatore GRID Computing 7th October 2006
2 ICSCI International Conference, Hyderabad Security Issues on WAP in Mobile Computing 7th January 2007
EXTRA-CURRICULAR ACTIVITIES
- Headed the College Cricket Team and participated in various intra and inter college Cricket Tournaments.
- Acted as Secretary of our College IT Department and organized national level Symposium and various Social Activities.
- Awarded the Best Outgoing Sportsman in the College.
EXPERIENCE
S.No Position Name of the Organisation Period
1 Customer Support Engineer Suthern Global Services, Chennai 18th Sep to 31st Oct 2008
2 Software Trainee Altech Star Pvt. Ltd. Chennai Nov. 2008 To Apr 2009 6 Months
3 Assistant Manager Syndicate Bank, Trivandrum Feb.2010 till date
PERSONAL SKILLS & STRENGTH
- Excellent problem solving skills and a self-starter.
- Takes initiative and works independently or as part of a group.
- Adaptable to new environment quickly.
REFERENCE
MR L.M.Palanivelu,
Head of the Department,Information Technology,
Velalar College of Engineering & Technology,Erode-638009.
Place : Erode
Date : 25.03.2011 (BALAKUMARESH C.)
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 3872192
Date & Time : 26th Mar 2011 2:10 PM (UTC)
IP Address : 210.212.246.26
Browser Info : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; InfoPath.2; .NET CLR 2.0.50727)
Predicted Country : India

[Guest]

RESUME Hemalatha.R
Email : hemalatha8824 AT gmail.com

PROFILE
Result oriented individual working pro-actively, with good goal oriented acumen and analytical ability developed around 1 and half years of Customer support experience driven by a high degree of self motivation and involvement supported by well developed initiative and resourcefulness.

JOB OBJECTIVE
To work in a challenging environment, take proactive measures in applying the learned skills in the domain whenever required and accomplish the task efficiently with high quality

PROFESSIONAL EXPERIENCE
Organization : Flipkart was established in 2007 by Sachin Bansal and Binny Bansal. Initially they used word of mouth to popularize their company. A few months later, the company sold its first book on flipkart.com - John Woods' Leaving Microsoft to Change the World.[3] Today, as per Alexa traffic rankings, Flipkart is amongst the top 30 Indian sites and has been credited for being India's largest online bookseller with over 11 million titles on offer. Flipkart broke even in March 2010 and claims to have had at least 0% growth every quarter since its founding. The store started with selling books and in 2010 branched out to selling CDs, DVDs, Mobile phones & Accessories, Cameras, Computers, Pens & Office supplies, other electronic items i.e Home appliances, Kitchen appliances, Personal care, Health care & many more electronic gadgets

Working as CS from 27/5/2011 to 10/12/2012
- Handling the client calls.
- Taking care of entire south Region(Chennai & ROTN)
- Tracking all the Inbound Shipments Including RVP shipments
- Mainly focusing on the Priority Delivery shipment Request
- Focusing on Pending Delivery action notes. Eg : COD not ready, Customer is not available, Address not found, ODA shipments, Order cancelled, No order and Misroute shipments.
- Co-ordinating with CS manager and centralized CS team regarding Issues.
- Updating Report in Daily basis (i.e) Priority delivery Report, FKL_CS_Data in daily basis, Day 4+ and 6+ Pending Report sending to concern hubs weekly twice, MIS Data, CS Weekly Report.
- Monthly CS Data sharing at google sheet in every month.
- FKL_CS_Data Contains the Incorrect update by the Hub In chargers, Delivered to others not informed, Rude Behaviour of FE, Excessive Calls, Charged extra by FE, Missed timelines for priority request, FE asking for tips, Missed RTO, Number of priority Request a day, Twitter / facebook Issues, Lost / Non Traceable shipments

- To monitor all the RVP cases listed below
1. Duplicate Pickup : Cases wherein the tracking ID created against one return.
2. Customer Refuse : Cases wherein customer is satisfied with the product hence don’t want pickup to be done.
3. Mismatch/Wrong Item check list : Cases wherein item check list item does not match with the item handover by customer.
4. Pickup Sent by other Courier : Cases wherein the pickup request allocated and completed by other courier.
5. Pickup Address Changed by Customer : Cases wherein the customer requested to change the pickup address to other city.
6. Wrong Request Type Selected : Cases wherein the wrong request type selected i.e “Pickup Only” created as “Replacement”.
7. Customer Self Returned to WH : Cases wherein the customer sent the pickup item by some courier/ sent the pickup item himself to respective warehouse.
- Generating the pickup on time and done the request at EOD.
- If any issues occurs in RVP like client cancel the request or already done the pickup but again tracking id has been created for the same client, we just get the confirmation from centralized CS team and cancel the request.
- The pickup request has generated at Chennai but replacement may be delivered at client Mumbai address for this kind of issues check with client and forward the pickup request to concern hub in Mumbai to resolve the issue.
- To change the request as per CS confirmation on ERP like cancel the pickup, forward the data from one hub to other hub due to pin code mismatch and change the request type from replacement to pickup only mode.
- Updating the RVP cancellation weekly Report and RVP Issues in Google sheet.

Organization : First Flight Couriers came into being on 1986. It all began with the setting up of three offices at Kolkata, Mumbai and Delhi. The overwhelming response from customers was not just a dream come true, but the fruits of an early realization and recognition of the tremendous potential that the Indian subcontinent offered in terms of market size. It was the foresight and dynamism of the Founder Chairman and Managing Director, O. P. Saboo which created a spring board for the organization to catapult into what it is today – India’s Largest Domestic Courier Company.

Designation : Customer Support Executive
Duration : From 29/9/2010 to 20/5/2012
Location : Anna Salai ,Chennai -02(Regional Office)
- Handling Major Customers
- Have to send MIS report to them in daily basis
- Tracking all the Outbound Shipments
- Mainly focusing on the pending Consignments like Address Insufficient, Octroi, NSS, Far of area, Satellite Station, C/nee no order the material, Party refused to accept..
- Co-ordinating with sales Executives regarding their target and customer Issues
- Sales works in sales software like daily action plan reports and AGM reports and also handling sales petrol conveyance.
- Handling newly signed Contracts.

COMPUTER SKILLS
Languages Known :
Internet Programming : HTML
Data Base : SQL, Microsoft Access 2000
Operating Systems Windows 2000, XP, Vista, Windows 7, Ubuntu
Area of Interest : C++ , PHP, JavaScript, CSS, Adobe Photoshop, PHP

Extracurricular Activities
- Distinction in Type-writing Junior-English
- Distinction in Diploma in web designing and development

Strengths
- Good to Work In a Team.
- Highly adaptive to any environment.
- Capability to multi-task.

Languages known : Tamil, English

PROJECTS :
Project Name - E-SEVA
Front End - PHP
Back End - SQL

Project Name - HR- Management
Front End - C#.net
Back End - MS - Access

EDUCATIONAL QUALIFICATIONS
Post Graduate : M.Sc(I.T)
University : Bharathidasan University
College : Jamal Mohamed College
Month & Year of completion : May 2010
Percentage scored : 87%
Under Graduation : BCA
University : Bharathidasan University
College : Jamal Mohamed College
Month & Year of completion : April 2008
Percentage scored : 77%

PERSONAL DETAILS
Father’s name : V.RENGANATHAN
Occupation : Railways
Age & Date of Birth : 27th March 1988
Nationality : Indian
Gender :
Marital Status : Single

Declaration
I hereby declare that all the details furnished above are true to the best of my knowledge

Place : Chennai

Date :

Yours Faithfully

(R.Hemalatha)

[Guest]

RESUME
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Dolly K. Kumar
E-mail : dolly.arun AT ymail.com

OBJECTIVE :
Intend to build a career with a corporate of hi-tech environment with committed and dedicated people as a professional, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging and creative environment.

Personal Details :
Name : Dolly K. Kumar
E-mail : dolly.arun AT ymail.com
Nationality : Indian
Date of Birth : 31/03/82
Marital Status : Married
Husband’s Name : Arun Kumar Hari (working in dubai)
Language Known : English, Hindi, Malayalam and Tamil

Career Path :
- Completed training in Palakkad Dist. Co-operative Hospital & Research center Ltd. From 18.05.2002 to 07.06.2002.
- Completed training in Welcare hospital Palakkad from 7.05.2004 to 7.06.2004.
- Worked as Bio-chemist trainee from 21/12/2005 to 21/03/2006 at E & I Metropolis, Ernakulum, Kerala
- Worked as Customer Support Officer for U.S and U.K clients in Allsec Technologies Limited, Chennai from 13/02/2008 to 30/12/2008.
- Worked as customer care executive for domestic process(DOCOMO) in Allsec technologies Chennai for one year

Academic Qualification :
- M.Sc Biochemistry (course completed) from G.R.Damodaran College (Bharathiar University), Coimbatore.
- B.Sc Biochemistry from Rathnavel Subramanian College (Bharathiar University), Coimbatore.
- Pre-Degree from Govt. College,Chittur, Palakkad, Kerala
- SSLC from Kanikkamatha Convent, Palakkad, Kerala

Technical Skills :
- Fully proficient with MS-Word, MS-Excel, MS-Power Point, Outlook Express and Email.

PERSONAL STRENGTH :
Excellent Work Handling Skills, Outstanding communication and presentation skills, Confident, dedicated and moreover to getting the job done right, Hard Working and Self-motivated, Always ready to accept challenges, Eager to learn new technologies.

Declaration :
I, hereby state that all details stated above are true and unbiased to the best of my knowledge and belief.
Dolly K. Kumar

[Guest]

Resume
P.Gopinath
E-Mail ID : pannurg AT yahoo.in

Objective :
Having five years industry experience, looking forward for any opportunity where I can share my knowledge and experience my quality and management skills.

Academics :
- M. Com in Annamalai University, Dec 2006
- B. Com in P.V.K.N Govt., Degree Collage, Chittoor from S.V University, Occupation, 1997-2000
- Diploma in Computer Application (DCA), 1999

Work Experience :
Company : Co Options Corporation Limited ( From June 2004 – Till Date)
Project Title : Sahakara Pragathi

Clients : Primary Agricultural Co-operative Societies- PACS
“Assistant Manager cum Location Head” from October 2009 to till date

Responsibilities :
Monitoring the 32 Members of a team, Requirements process, Review conducted weekly basics for tasks , Milestones and targets given to members, Collected the feedback from the Customers , Awareness Programs conducted to the Customers of our Products ( Agri Top up loans, Insurance and Implementations) , Collection targets achievements. MIS Reports send to Regional Manager (RM) for daily basis.

Well experienced as “Customer Support Executive” from June 2004 to October 2009

Responsibilities :
Training given to Customer of Pax AT 2002 product, Solving the Customer related problem, colleting the installment amounts, Updation of day book and general ledger in product, Preparing of budgets, Distribution of Salaries of Executives, Preparing of monthly Statement, Office Administration

Company : M/S Arjunan Constructions
Worked with M/S Arjuna Constructions as “Accounts & Admin” for a period of 2002 To 2003

- Client : ITC Ltd, Buildings
Responsibilities :
Maintenance of P.F Account and ESI of Employees., Distribution of Salaries to Staff, Controlling of Budgets, Bank Transactions, Maintenance of Inventories, Updating day book, Preparing monthly Statements, Calculation of Yearly Turnovers, Preparing the Consolidate Statements

Company III : M/S Thulasiram & Co
Worked with M/S Thulasiram & Co as “Assistant Auditor” for a period of 2003 To 2004
Responsibilities :

Checking of Vouchers, Classification of day book to ledger, Preparing the final statements, Filling of IT returns

Company : GVG Match works (From July – 2002 To July – 2004)

Well experienced with GVG Match works as “Accountant” from 2002 to 2004

Responsibilities :
Inventory Control, Purchase Orders, Sales Orders, Issuing of Salaries to Staff, Day book Updating, Monthly Turnovers calculation, Bank Transactions

Technical Skills :- Typewriting – Lower and Higher in English

Computer Skills :
- Operating System : Dos, Windows – 98 , ME
- Package : MS Office, Tally

Languages Known :Telugu, English, Tamil, Kannada & Hindi
Hobbies : Reading Books, Playing Cricket

Personal Details :
Full Name : PANNUR GOPINATH
Sex : Male
Date of Birth : 01-02-1979
Religion : Hindu
Permanent Address : Chittoor District A.P.

DECLARATION :
I here by declare that the above written particulars are true to the best of my knowledge.
P.Gopinath