www.bpojobspune.com BPOTRON HR Services Pune : BPO Customer Care Executive

[bpotron]

Speak Marathi , Hindi , English (Basic) ? Call Us , We Are Hiring ,Urgent Requirement , Opening For Agents , Team Leaders , Mis Executive , Trainers , A Leading Domestic Bpo in Pune, Salary Up To Rs.14000 !! No Charges No Fees !! 100% Job Guarantee.

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Designation: Call Center Executive / Customer Care Executive
Experience: 0 Years
Location: Pune
Compensation: Up to Rs.14000 + Incentives

Education: 10th Pass - 12th Pass – Under Graduate – Any Graduate

Industry: Bpo , Customer Care Type: Domestic Call Center

Functional Area: Customer Care Executive / Associate

Job Description:
Attending Calls, Providing Resolutions To The Customers On Calls.

Desired Candidate Profile:
Candidate Should Be Confidant, Good at Communication in Marathi And Hindi.

Company Profile:
BPOTRON HR Services is a hiring platform for the leading Domestic Bpo In Pune
We are a professionally run organization established in January 2010

Executive Name: Mr. Pravin Thite
Email Address: hr@bpojobspune.com
Telephone: +91 9503481660
Website: http://www.bpojobspune.com

[Guest]

Hi, I am looking for a job in the quality team. Please find the attached resume for your perusal. Kind regards,

Roopa


Resumé – Roopa Mandava

+91
roopa_mandava2000 AT yahoo.com

Summary of Qualifications & Skills


- A highly organised and detail-orientated Quality Assurance Officer with lots of experience from contact centre to claims administration
- Dedicated and focused; able to prioritise, complete multiple tasks and follow through to achieve project goals; Manage high volume workload; Leading workflow distribution and floor management to ensure service levels are satisfied
- Independent and self-motivated with excellent writing & verbal communication skills; Strong problem solving skills; Team coaching, building & motivational skills; Budget management skills; Good interpersonal relationship skills
- Extensive skills in interviewing, hiring, training, monitoring, evaluating and retaining qualified staff; establish performance goals to exceed efficiency levels, quality assurance standards, and sales targets
- Computer skills include : MS Word, Excel, Access, PowerPoint, Internet, Lotus Notes, Outlook
- Discover the Leader in You (The Leadership Training Course), Public Speaking and Running effective meetings in 2004 - Melbourne, Australia
- ASFA 146 : Fast Track Superannuation in 2006 - ASFA, Melbourne, Australia
- ASFA 113 (Insurance) in 2006 - ASFA, Melbourne, Australia
- Bachelor of Science Degree in 1996 (Major in Mathematics, Physics & Chemistry)
- Nagarjuna University, Andhra Pradesh, India
- Certificate II in Telecommunications in 2000 - Swinburne University, Melbourne, Australia
- Certificate III in Telecommunications in 2001 - Arrow Training Services, Melbourne, Australia

Career History

Position Organisation Date Employed
Key Functions
Case Manager Mercer Human Resource Consulting June 2005 - Feb 2007 - Manage more than 80 claims in regards to Temporary, Permanent disablement claims and Death Claims
- Assisted Team Leader, Conducted Team Meetings, Conducted Job Interviews, developed Procedure Manuals and trained new staff
- Maintain a close working relationship and understand the needs of the clients including the Trustee and the insurers
- Maintain and develop Superannuation / Admin / IT skills
Membership Team Leader HBA Health Insurance Nov 2003 - June 2005 - Meeting management performance standards
- Team supervision and performance management for the team of 20 administration officers
- Actioning more complex administrative issues
- Managing Operations budget
- Staff training
- Monitoring and advising on operational costs
- Implementing management policies and directives
Customer Service Team Leader HBA Health Insurance July 2001 - Nov 2003 - Training and process update for call centre representatives
- Hiring, evaluating calls of the representatives for the team of 10
- Responsible to ensure quality standards of the team and regularly giving feedback to the team to enhance their product knowledge
- Conducting meeting with the team on a regular basis
- Preparing daily reports of the team
- Carrying out various kinds of contests and initiatives to boost productivity along with quality
- Checking unethical and unprofessional practices and taking measures to stop it
- Clarifying out product and process relating discrepancies from the concerned business teams
Retention and Sales Specialist One.Tel June 2000 - June 2001
- Provided excellent customer service to new members and retained existing members
- Exceeded the sales and retaining targets and won many times as the best employee
- Assisted Team Leader in conducting Job Interviews and trained new staff
Outbound Call Centre Representative Primus Feb 1999 - June 2000
- Provided quality customer service with a high volume centre
- Exceeded sales and customer service targets
- Expedited and facilitated the escalation of customer service issues

Additional Information

Throughout my experience in the workforce, employers have noted my ability to perform well under extreme circumstances and the ability to acquire new skills quickly, whilst adopting a consciousness and resourceful ability to embrace unfamiliar tasks directly with a sense of confidence.

Furthermore, I can perform dynamically within a group atmosphere, and am experienced in such aspects of team management as leadership and motivation. I am innovative and adapt quickly to an ever changing environment. In addition to this, I possess exceptional interpersonal, strong negotiation, great oral and communication skills, excellent presentation and coaching skills.

I am committed to self-development and seek continuous opportunities to develop new skills. I am an honest and reliable employee. I strive to achieve both personal and business goals.