www.csolutions.weebly.com Technical Support Engineer : Kolkata

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A Leading IT Company Kolkata : Technical Support Engineer
Company Name : A Leading IT Company ( csolutions.weebly.com )
Company Location : Kolkata
Designation (of vacancy) : Technical Support Engineer
Company E-mail ID : career_rajan@in.com
Company Website : www.csolutions.weebly.com

Job Description, Candidate Profile, Company Profile, Company Address :
Qualifications : We are looking for 15 candidates who are graduate in BA, B.Com, Bsc/ BCA/BBA/MCA/MBA/ BE, BTech. (Any stream ) with sound computer knowledge . Final year students can also be taken into consideration. They will be trained on FINNACLE for 7 days by a trainer from Zenith in our office at Durgapur and we will be immediately placing them in our Client Company who is the leading (CMM Level 5 IT Company’s).

Job Profile : Candidates would be required to train the bankers working in Nationalized Banks like CBI, UCO, UBI, BOB, Allahabad Bank etc. etc. On core banking system known as FINNACLE Software. This job requires a lot of travelling at least twice a month every fifteen days. They will be given schedule from the company and accordingly they need to go to the bank’s branch and update FINNACLE and train the bankers.
Job Location : Chattisgarh , Bihar , Jharkhand , Orissa , West Bengal.

Remuneration (Salary) : Rs. 7000 – 8000 (basic) + 475 daily allowance (Total Salary Will Be: 20,350 / month). DA will be credited to their banks every fifteen days.
Last date Of Registration : 23rd March, 2011
Training Will Be For 7 Days.
Contact Details : Rajan Kumar
Mobile No : +91 9561370066
E-Mail : career_rajan@in.com
Website : http://www.csolutions.weebly.com
Note : Don’t Apply Directly Call First & Then Apply. Otherwise Your Application Will Be Of No Use.

[Guest-IJT]

Name : P. Kishore Kumar
Email : kish24436 AT gmail.com
Designation / Skillset : Collections Expert / Accounts Receivables

Resume :
CURRICULAM VITAE
CAREER OBJECTIVE
To Work with an established Organization to enhance my Decision Making Skills, Customer service, Management, Administrative Skills & Qualification. To be a part of an organization which has unlimited growth prospect in the area of customer fulfillment.
CAREER SUMMARY
Company : Currently working for DELL INTERNATIONAL SERVICES.
Tenure : AUGUST-04-08 Till date.
Designation : Joined as Technical Support Expert.

Job Responsibilities :
- Handling Calls related to Technical problems (Desktops, Laptops, Printers & Internet) to the customer for queries related to hardware over the phone and providing solutions.
- Handling more than 25 calls per day with an average of 18 Min in complying with the quality standard rated on 100 scale.
- Received an appreciation in the first month of production for standing second on the floor for making sales.
- Moved to GLOBAL FINANCIAL SERVICES as COLLECTIONS EXPERT.
- Handling a portfolio having more than 350 accounts for $20 Million.
- Calling on high $Dollar past due accounts & also making sure 100% ledger coverage. Reduction of past due, Analyzing of past due percentage according to the metrics in various past due buckets.
- Part of calls with the Client for discussing a suitable course of action and various strategies for handling disputes with high dollar invoices.
- Preparing call reports and sending them to the team at regular intervals from Avaya Call Management System. This includes the call volume for the day, individual calls call errors and talk time. Making Real Time reports, Historical reports & Custom reports through Avaya.
- Taking care of the order releases for the accounts, and reporting to the client for any account to be suspended due to irregular payments.
2) Company : GENPACT
Tenure : February 2007 to April 2008
Designation : PROCESS DEVELOPER
Department : GE Infrastructure Sensing (Accounts Receivables), (B2B- Business to Business Collection)
Job Responsibilities :
Collection : Calling on high $Dollar past due Invoices. Reduction of past due, Analyzing of past due percentage according to the various past due buckets.
Client call : Part of weekly cash calls with the Client for discussing a suitable course of action and various strategies for handling any disputes.
Handling : Where relating to the business the customer has a problem in receiving the parts or any discrepancy with the products or prices, resolving issues.
Reporting : Preparation of weekly and monthly dashboards, which shows the process performance along with individuals performance as well.
BCP : Taking care of Business Continuity Plan, Every month for the smooth working of business in case of any crisis.
Training : Providing training to the new joinees in the process and brining them to the level of production.
Performed Quality Checks : As a best collector of the process, in charge of performing quality checks for the entire team, reporting errors, monitoring repetitions of errors and always accessible to the team for any kind of doubts thus achieving 100% accuracy, there by leading to customer satisfaction.
Handling Order Releases : Taking care of the order releases for the entire business, and reporting to the client for the order to be kept on hold.
Achievements :
- Successfully completed the process training and voice & accent training provided by GE.
- Appreciated by the client for the best performance.
- Maintaining 100% quality from the day of production.
- Was appointed as the lead for the team.
- Got appreciation from CFO and customer as the Best Collector.
- Received INDIVIDUAL EXCELLENCE AWARD twice in a period of 14 months for exemplary performance.
Job Responsibilities :
- Handling calls related to billing communicating to the customer over the phone for queries related to billing and providing solutions.
- Handling more than 50 calls per day with an average ACD less than 2 min 30 second in complying with the quality standard rated on100 scale.
- Has always been one of the best performers in terms of quality & productivity.
- Also handling escalated calls of the agents and walked the floor clear the doubts and queries of the agent for faster resolution.
- Down loading the quality & new updates to the team members and motivating them to enhance their performance.
- Conducting team huddles as and when necessary assisting team reports.
3) Company : Aegis BPO Services Ltd.
Tenure : February 2005 to January 2007
Designation: Customer Support Representative.

Job Responsibilities: Out bound sales, reaching daily and the monthly targets.
Achievements:
Received certificate of appreciation as a “Star Performer” in Aegis Bpo.
EDUCATIONAL QUALIFICATION
Course Year Institutions
B.SC 2004 Osmania University
Intermediate 2001 Board of Intermediate
SSC 1998 Board of Secondary School Of Education
SOFTWARE KNOWLEDGE
Applications : Oracle 11i & MFGPRO (Accounting Module), DSN & DELLSERV (DELL APPLICATION), DOMS ( Dell Order Management System ), DPS ( Dell Product System ), Gears ( part of Oracle – Accounting Module )
Operating Systems : Windows Vista, Windows XP.
Utilities : Microsoft Office 2007
STRENGTHS
- Work hard to the core and to achieve perfection.
- Strong Will, Self-confidence and Determination.
P. KISHORE KUMAR
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More Information about this submission and submitter:-
___________________________________________________
Submission ID : 4161020
Date & Time : 22nd May 2011 12:08 PM (UTC)
IP Address : 117.195.209.220
Browser Info : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; GTB6.6; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.1; .NET4.0C)
Predicted Country : India