www.quantumedu.in Quantum India Edu Management Pvt Ltd Lucknow : Softskills Trainer

[mariammal]

Name of the company : Quantum India Edu Management Pvt Ltd
Location of the company : Lucknow
Designation : Softskills Trainer

Candidate Requirement :
Personality Development and Grooming trainers who can take sessions in Management colleges and could be able to work on content development.

Should have minimum two years experience in conducting such kind of training in colleges.

Candidates should be self motivated and should be open to travel in entire North India (Madhya Pradesh, Uttar Pradesh, Uttra Khand and Delhi/NCR majorly all big cities). to train and motivate the students of various management colleges for their professional growth.

Job Specification :
We are looking for Personality Development and Grooming trainers who can take sessions in Management colleges and could be able to work on content development.

Candidates should be self motivated and should be open to travel in entire North India (Madhya Pradesh, Uttar Pradesh, Uttra Khand and Delhi/NCR majorly all big cities). to train and motivate the students of various management colleges for their professional growth.

Website : http://quantumedu.in/

How to Apply : Send your resume to hr@quantumedu.in

Address of the company :
Quantum India Edu Management P Ltd
K- 1st floor, Amrapali Market,
B- Block,Indira Nagar
LUCKNOW,Uttar Pradesh,India 226016

About the company :
Quantum India Edu Management Pvt. Ltd. is an extension of NDG Group in the field of imparting education. Our sole mission is to bring parity in rural and urban education in India. Since we have deeply enrooted rural network in most of the states of India like Uttar Pradesh, Delhi, Rajasthan, Haryana, Bihar, Jharkhand and Uttaranchal; hence we understand and experience their needs in particular when it comes to education. We are an extensive team of professionals who have proven credentials in grooming and educating the students’ society for years.

General Instructions :
1) This is a job / career / vacancy / recruitment posting from Quantum India Edu Management Pvt Ltd at Lucknow for post of Softskills Trainer.
2) For more details refer company website of Quantum India Edu Management Pvt Ltd.
3) You can send your resume / CV to the careers e-mail id of the company (Quantum India Edu Management Pvt Ltd).
4) Source of this info is the company website / internet on the date of publishing.

[Guest-IJT]

Name : Bharat Hinduja
Email : bharathinduja AT gmail.com
Designation / Skillset : PMP, ITIL Trainer

Resume :
Over 7 years of experience and expertise in implementing quality assurance frameworks in medium & large organizations aligned to achieve business goals & improve CSAT through global quality frameworks.
Summary
- An astute professional with over 7 years of extensive experience in the domain of IT-Infrastructure, Information Security, Business Continuity, Project Management, Transition, Client Relationship Management and Operations Management
- Presently Working with Wipro Ltd. as Manager – Quality.
- Providing End to End consulting to GE Business.
- Supporting Wipro Consulting Services for accounts like ESIC, Aircel
- Demonstrated ability to define and map project scope, specification, timeline, resource and budget requirements from point of planning.
Academic Qualification
- Master of Engineering, M.E. (Computer Integrated Manufacturing)
- GATE Qualified conducted by IITs & IISC Banglore
- Bachelor of Engineering, B.E. (Mechanical Engineering)
Certifications and Trainings
- PMP Certified
- ITIL V3 Certified
- BS 25999-2 :2007 Lead Auditor
- ISO 27001 Implementer
- Certified 6 Sigma Green Belt
- ISO 27001 Trained Implementer
- Certified ATM for CMMi V 1.2 from SEI
Professional Experience
Organization : Wipro Ltd.
Designation : Manager – Quality
Duration : Dec ‘09 – Ongoing
Presently working with Wipro Ltd. as Manager - Quality. Managing GE – Digitization Operations in Quality through roles like Change Manager, Configuration Manager, SLA Manager and Transition Manager.
- Responsible for monitoring accounts on SLAs Performance, Service Assurance, Service Improvements, Compliance, Program governance, Project Management, Risk Management, CSAT, ITIL Maturity, CMMi Maturity.
- Serves as a liaison between varying business units to guarantee smooth and timely delivery of software products or updates.
- “Holds the keys” to production systems/applications and takes responsibility for their implementations SDLC Cycle.
- Helps to identify, create and/or implement processes or products to efficiently manage the release of code Help troubleshoot problems with an application (although not typically at a code level).
- Designed & deployed processes on service delivery, operations, software maintenance & development at clients side based on CMMi, ITIL best practices & frameworks.
- Designed performance scorecards measuring end outsourcing objectives based on “Balanced scorecard”.
- Achieved CSAT above targets by driving Service excellence programs, customer value indicator programs.
- Designed & Implemented service assurance programs to ensure critical services availability to clients as per agreed SLAs.
- Designed & Implemented integrated processes for software production support and maintenance projects based on CMMi & ITIL best practices.
- Rolled out Service improvement framework to improve operational efficiency & reduce cost by driving lean and six sigma projects
- Participation in customer Sr. Management on quality & processes statues during monthly Steering/operational reviews.
- Ensuring transition process, Knowledge acquisition, technical & operational documentations, audits during account transition.
- Facilitate improvement projects across the Account.

Organization : Annik Technology Services Pvt. Ltd. (A Quattro Group Co.)
Designation : Assistant Manager – Quality Assurance
Duration : Dec ‘06 – Dec ‘09

Annik Technology is one of the early entrants in the field of IT in market research. The company develops software tools and delivers software services in market research domain.
My job responsibilities were to work closely with all functional areas as :
- Information Security & BCM Manager
- ITIL process consultant for IT Infrastructure components in terms of Service Support & long term planning for Service Management
- Quality Analyst for CMMi L3
- Business Analyst for major accounts like Greenfield online, Microsoft
Information Security & BCM Manager : Leading the team of ISOs & Business Continuity functional SPOCs)
- Performing gap analysis vis-à-vis BS 25999-2 :2007.
- Carrying out Risk Assessment, Risk Treatment & Risk Management.
- Carrying out Business Impact Analysis and chalk out Business continuity & Incident Management plan both at component level and at site level..
- Creation and measurement of security metrics.
- Carrying out reviews on Internal Audits conducted by functional Information Security Officers and ensuring closure of all findings.
- Review and update security policies, security procedures, BCM Procedures.
- Ensure Compliance to ISO27001 standard.
- Conducting information security awareness programs for internal employees.
- Carry out Incident management involving root cause analysis, corrective and preventive action and sharing the learning’s.
- Monitor of the compliance with security standards and report the compliance or the lack of compliance to the concerned authorities.
- Verifier of the information security asset base and define the identification and classification methods and correctness of the information assets.
- Review of the client security requirements mentioned in SOW.
- Review security requirements in outsourcing contracts.
- Ensure co-operation between external security auditors and the organization and ensure rectification of any non conformities observed by the auditors.
ITIL Process Consultant :
- IT Service Management (ITSM) review based on ITIL best practices
- ITIL Service Support areas review of Incident, Problem, Change and Configuration Management
- ITIL Service Delivery areas review of Service Level, Availability, Capacity, and IT Service Continuity Management
- Business Based Capacity Planning for various IT components
- Business Impact Assessment and Business Resumption/Disaster Recovery
- Provide process ownership through design and continuous improvement activities in the process life cycle
- Workflow Design review on timeline fashion for IT Service Desk System. Review Helpdesk tickets and ensure whether IT Incident team or Performing RCA on those incidents which took more time than expected
- Review on vendor and customer defined SLAs. Review and analyze critical business requirements client wise and uptime required and ensure that IT team is fulfilling those requirements on-time or not. Review and analyze emergency SLAs basis the critical business uptime
Quality Analyst for CMMi L3
- Establishing & documenting all the quality processes (QMS) to be followed in Annik.
- Implementing and auditing Quality Management System in line with CMMi V1.2
- Ensuring that SQA activities take place in the projects.
- Analysis of project and organizational Quality Metrics data analysis.
- Releasing Metrics baselines.
- Conducting internal audits on CMMi, and ISMS defined on ISO 27001.
- Developing and maintaining the SEPG plan and ensuring that all activities are carried out in accordance with the SEPG plan.
- Played the role of Appraisal Team Member (ATM) for CMMi L3 Certification.
- Facilitate improvement projects across the organization
- Facilitate RCA across the organization
- Facilitate creation of client facing documents for Software LOB like SRS, SOW, Design Documents
- Ensuring process compliance in Software, Data processing & Analytical processing LOB
- Conduct awareness sessions on CMMi L3 Quality Management System, 7 Quality Tools & 6 Sigma methodology
- Doing an end-to-end process document reviews before delivering to the Client to identify gaps vis-à-vis CMMi
Business Analyst
- Establishing & documenting all the business processes for better transitioning.
- Quickly understands the business issues and data challenges of client's organization and industry.
- Identifies client organization's strengths and weaknesses and suggests areas of improvement.
- Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.
- Develops functional specifications and system design specifications for client engagement
Organization : Shivam Autotech Ltd (under the umbrella of hero group, an Ancillary unit of HERO HONDA MOTORS)

Designation : Sr. Quality Analyst
Duration : Apr ’05 – Dec ’06

- Played active role in implementing and verifying compliance for ISO / TS 16949
- Process validation/Re – Validation for new processes as well as existing processes
- Supported design engineers based at HHML Gurgaon optimizing & freezing production processes while piloting
- Defining, implementing, institutionalizing processes for CMMi L2 Certification
- Facilitated improvement projects across the organization
- Responsibilities included independent SQA for the projects, for verifying and facilitating process compliance from project kick-off to closure
- Preparation of Process Quality Control Sheets for every project
- Ensured Project deliveries only after formal signoff
- Organized Project management reviews for individual projects
Organization : Chitkara Institute of Engineering & Technology, Chandigarh (An ISO 9001 Company)

Designation : System Analyst
Duration : July ’04 – Mar ‘05
- Coordination of quality activities
- Co-ordination / conducting Process Audits / Reviews based on ISO 9001 “Education Model”
- Maintenance of QMS

Major Assignments
Managing Quality in Operations for Genpact Global
Project : - Genpact Quality in operations
Role : - Manager - Quality
Involvement : - Onsite
Duration : - Dec ‘09 – Ongoing
Scope of Work : -
- Management of: Software Defects Issues Risks Software Change Requests New Development Requests (additional features and functions) Deployment and Packaging New Development Tasks
- Implementing and auditing Quality Management System in line with CMMi V1.2
- Ensuring that SQA activities take place in the projects.
- Analysis and reporting of SLAs
- Releasing Metrics baselines.
- Facilitate improvement projects across the organization
- Responsible for performing customer satisfaction surveys for projects & analyzing quantitative & qualitative data at organization level for identifying process & product improvements.
- Facilitate RCA across the functional domains
Certification of ISO 27001:2005 for Annik Technology Site
Project : - ISO 27001:2005 certification
Role : - ISM (Information Security Manager)
Involvement : - Onsite
Duration : - Dec ‘07 – Dec ‘09
Scope of Work : -
- To implement ISO controls for all functions.
- Monitor of the compliance with security standards and report the compliance or the lack of compliance to the concerned authorities.
- Verifier of the information security asset base and define the identification and classification methods and correctness of the information assets.
- Reviewer of the legal requirements of the third party access.
- Reviewer of the security requirements of the third party access.
- Implement and Review security requirements in outsourcing contracts.
- Implement and Review Business continuity plan for all functions.
- Conduct Risk Assessment for all functions
- Ensure co-operation between external security auditors and the organization and ensure rectification of any non conformities observed by the auditors.
Certification of CMMi v1.2 for Annik Technology Site
Project : - CMMi Level 3 certification
Role : - ATM (Appraisal Team Member)
Involvement : - Onsite
Duration : - Dec ‘06 – Dec ‘09
Scope of Work : -
- To implement CMMi process areas for all projects.
- Establishing & documenting all the quality processes (QMS) to be followed in Annik.
- Implementing and auditing Quality Management System in line with CMMi V1.2
- Ensuring that SQA activities take place in the projects.
- Analysis of project and organizational Quality Metrics data analysis.
- Releasing Metrics baselines.
- Conducting internal audits on CMMi, and ISMS defined on ISO 27001.
- Developing and maintaining the SEPG plan and ensuring that all activities are carried out in accordance with the SEPG plan.
- Facilitate improvement projects across the organization
GRS Email cleansing – Microsoft US Project
Project : - GRS Email cleansing, A Microsoft US Project
Role : - Business Analyst
Duration : - Apr ‘07 to Jul ‘07
Scope of Work : -
- Process design – As is & Proposed
- Identify the gaps in the process and address them by redesigning the process
- Provide progress on overall project activities to COO and regular updates to customers on different processes in end to end operations
- Work with team to translate client requirements into execution plan
- Ensure smooth co-ordination and Transition between different channels between customer, project team, business development and functional head
- Escalate & update on issues & concerns to the next line manager
- Account monitoring, Periodic reviews, preparing dashboard for major accounts.
- Coordinate stakeholders for every account, preparing action plan basis that and implementing actions across the function.
- KPI (Quality):
- Customer satisfaction
- Identification of new business & project opportunities
- Business continuity/improvement from existing customer
Greenfield (Elimination of QC in phased manner)
Project : - Greenfield (Elimination of QC in phased manner)
Role : - Business Analyst
Duration : - Apr ‘08 to Mar ‘09
Scope of Work : -
- Create end to end Process Mapping
- Certification of SPOC
- Modify existing process
- Retrain existing resources
- Create and share plan for staffing in line with requirement
- Monitor performance
- Identify process fallouts and document action plan; accordingly track for the closure
- Work with team to translate client requirements into execution plan
- Ensure smooth co-ordination between customer and project team
- Perform Missed FTR analysis
- Escalate & update on issues & concerns to the next line manager
Training
- PMP Training from Wipro and Astrowix India
- ITIL V3 training from Wipro
- Introduction to CMMi V 1.2 Training conducted by QAI as part of CMMi Appraisal
- Overview to CMMi V 1.2 Training conducted by QAI as part of CMMi Appraisal
- Training workshop titled “Why Six Sigma in Automotive Industry ” in HERO HONDA MOTORS LIMITED
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More Information about this submission and submitter:-
___________________________________________________
Submission ID : 4226196
Date & Time : 8th Jun 2011 7:45 AM (UTC)
IP Address : 14.98.122.235
Browser Info : Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC LM 8)
Predicted Country : --

[Guest]

SHIVANGI SHARMA
E-Mail : shivangisingh AT yahoo.com
SERVICE INDUSTRY EXPERTISE :
- Keen interest and familiarity in nurturing a product from feature ideation stage to successful mass implementation in customer deployments.
- Significant experience in cases handling, supervising the front office activities reducing the dept. problems, establishing bond between the client and the company.
- Ability to understand the market, analyze the competition and assist in planning strategies to achieve the results.
- Open, flexible and adaptable in outlook and ways of working.
- Passion for developing and coaching talented resources.
- Strong Drive for Results and to take past operative experience to drive improvements in products, teams and personnel, People management capabilities in accomplishing objectives.
PROFESSIONAL EXPERIENCE
Current Position : Freelancer for Training Institutes.
Frankfinn Airhostess training Institute.
English Trainer and Centre Head (November 2008 to Dec 2009 at Agra.)
- Trained the aspirants on voice and accent, English language, voice modulation and phonetics.
- Conducted stress busting exercises.
- Conducted mock interviews for the SWOT analysis of the aspirants and monitoring their growth graph.
- Organized industry specific role plays, difficult situations, complaint handling, situation handling, and query handling etc.
- Conducted sessions on standard hospitality etiquette.
- Handling student’s problems and queries.
- Handled the centre ensuring proper functioning in terms of training and discipline in absence of the centre head.
- Conducted marketing activities, seminar and promotional activities for Frankfinn.
Hero Mindmine Jaipur
Corporate Trainer. Feb 2005 to Feb 2006
Banasthali VidhyaPeeth.
- Trained the pilot Batch in Voice & Accent (Neutralizing accent, Sounds, modulation, speech rate control, pronunciation.)
- Demonstrated Sessions for interview skills ,Soft skills, Stress management, Work place etiquettes, and team building exercises.
- Conducted sessions for Fluenze (Grammar).
- Designed the module as per client requirement.
Daksh eServices (An IBM subsidiary) Quality Coach
October 2004 to Feb 2005
Worked with Carlson Leisure Travel group.
- Handling Escalated and supervisory travel related calls of the customer.
- Monitoring the calls as per the calls standard and quality.
- Handling the team in absence of the team leader.
- Training new hires on calls and quality standards, up-selling the product and V&A.
- Mentoring new people in the team to bring them up the learning curve.
HRH Group of Hotels-Udaipur (Guest Relations)
May 2003 to Oct 2004
* Handling VIP and corporate clients.
* Developing strategies for minimizing guest complains.
* Organized and conducted Standard Operating Procedures and Personality Development training for the front office staff.
* Organized Weddings , Event ,conferences ensuring the best service, quality and standards for an everlasting experiences.
* Conducting training for the Hotel staff covering grooming, telephonic skills, complaint handling, up-selling, personality development.
* Biggest assignment was to handle and organize Raveena Tondons Wedding ( the Famous Film Star )
Taj Group of Hotels Guest Service Supervisor
Jai Mahal Palace Hotel 2002
* Resolving customer complaints, monitoring and maintaining the levels of service.
* Designing & launching new promotional activities and strategies.
* Compiling and updating the guest profile with their preferences and special alerts.
* Was awarded the ‘Hospitality Foundation Module ‘Certificate
* Awarded special recognition ‘R.O.S.E’ points certificate for exceptional service.
* Promoted as a ‘Guest Service Supervisor’ from Activity Coordinator.
Welcome Group Telemarketing Sales Executive
- Rajputana Palace Sheraton 1999
- Selling Sheraton Plus membership cards.
- Awarded the “Best Seller and Best Presenter” consecutively for 2 years
TrainingS attended :
- TOT attended at Hero Mindmine covering V&A, fluency and soft skills.
- Customer Relationship Management conducted by Upgrade Management Services
- Hospitality foundation Module conducted by Jai Mahal Palace (Taj Group of Hotels)
Education :
- M.A English Literature 2004 Maharani College Jaipur (Raj.University)
- B.A English Literature 2002 Maharani College Jaipur (Raj University)
- Senior secondary 1999 St. Angela Sophia School. (Jaipur )
- Secondary 1997 St. Angela Sophia School. (Jaipur)
Hobbies :
- Love to travel.
- Interested in playing basket ball ,table tennis & billiards.
- Listening to the music in leisure time.
- Passionate about Cooking.