TECHNO VOX Ahmedabad : Call Center BPO Training

[muthukalee]

Name Of The Training Institute : TECHNO VOX

Location Of The Training Institute : Ahmedabad

Training Offered :

Call Center (BPO) Training

Introduction to Call Center
* What is a Call Center?
* The Type of Work Done In Call Center.
* Type of People in Call Center (Hierarchy)
* Introduction to Technology (Basic)

Grammar Practice
* Needs Analysis And Identifying Each Individuals Requirements
* Teaching Functional English Rules And Business English Usage
* Practicing Common Grammar Errors
* Listening Practice
* Speaking Practice

Customer Care (Inbound)
* Projecting a Professional Image, Building Rapport, Voice Presentation Skills
* Customer Service Essentials
* Understanding the Power Of The Phone And How To Use It to Influence Customers
* Polite English
* Active Listening Techniques, Hearing the Whole Picture.
* Questioning and Summarizing Skills
* Question Forms
* Putting Your Customers at Ease
* Time Management on the Telephone
* Handling Complaints and Angry Customers
* Managing Different Customer Behavior
* Telephone Etiquette
* Call Flow
* Empathy Vs Sympathy

Telesales Skills (Outbound)
* Professional Telephone Techniques
* Projecting a Professional Image
* Making Effective Outgoing Calls
* Building Rapport
* Voice Presentation Skills
* Creating Good First Impressions on both Internal and External Calls.
* Handling Objections
* Selling Value
* Extensive Use of Recorded Telephone Exercises

Customer Care (Qualities)
* What is Exceptional 'Customer Service' and How Can We Get It?
* The Right Attitude and Behavior
* Positive Communication When Addressing Customers
* Controlling the Calls Difference between Assertive, Aggressive and Submissive Customers
* Disagreeing Agreeably
* Maintaining Customer Relationships
* Audio-Visual Training

Address Of The Training Institute :
TECHNO VOX
421, 4th Floor, Saman Complex,
Opp. Satyam Mall,
Nr- Kameshwar School, Satellite,
Ahmedabad - 380015.
Gujarat, India

Website : http://www.technovox.net/

Email Address: info@technovox.net

[Guest-IJT]

Name : litesh gupta
Email : liteshgupta788 AT gmail.com
Designation / Skillset : officer
fresher b.pharm from rajiv gandhi university of health sciences banglore..

Resume :

CAREER OBJECTIVE :-
I want to be the part of an organization where the hard work is recognized and rewarded equally and also where my education and skills can be effectively geared. I would like to work in challenging environment that would lead to the fulfillment of both corporate and personnel goals.
PROFILE :-
A Fresh Graduate pharmacist from Rajiv Gandhi University of Health Sciences Bangalore, Karnataka, India. I am a creative person and often think in a contemplative manner about various issues of practice importance. Being able to identify the patterns and relationship that are not obvious to other in my greatest strengths.
Course
INSTITUTION Board / university Year of passing
%Marks
Matriculation Examination S.V.M High School Katrain H.P Board March 2001 55%
Plus Two Examination G.S.S.S
Katrain H.P Board
March 2004
52.20%
D. Pharma Priyadarshni College Pharmacy, Koratagere, Tumkur, Karnataka Karnataka Board 58%
B.Pharma Priyadarshni College Pharmacy, Koratagere, Tumkur, Karnataka Rajiv Gandhi
University of
Health Sciences
Bangalore, Karnataka
2006-2010 2nd year 62.0%
3rd year 65.5%
4th year 71.08%
TRAINING :-
Attended Industrial training of one month duration in“WOCKHARDT”
Baddi as per a part of B.Pharm curriculum.
STRENGTHS :-
o To adopt innovation & excel in the jobs assigned.
o Fast learner and hard worker.
o Ability to maintain good personnel relationship.
COMPUTER SKILLS :-
MS-Word, Window-98, 2000, XP, VISTA, Window-7, INTERNET

EXTRA ACTIVITIES : -
Participated in National Seminar on “Trends in Pharmaceutical Sciences, Practice & Education” in Shree Siddaganga College of Pharmacy Tumkur, Karnataka.
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge.
Place : - Yours Faithfully,
Date : - LITESH KUMAR GUPTA
-------------------------------------------------------
More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4378083
Date & Time : 16th Jul 2011 1:21 PM (UTC)
IP Address : 117.200.70.139
Browser Info : Mozilla/5.0 (Windows NT 5.1) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.122 Safari/534.30
Predicted Country : India