Walkin Interview for CSA on the 22nd and 23rd (Insurance Process)
Wipro BPO Solutions Ltd
Recruiter wants you to directly approach the venue with your profile details

Experience:0 - 5 Years
Location:Pune
Compensation:Remuneration basis education & experience
Education:UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type:BPO/ITES /CRM/Transcription
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Posted Date:08 May

Job Description

* Responsible for customer service turnaround within set time frames.
* Maintain a record of processed case reference numbers for logistics.
* Ensure accurate documentation of customer profiles.
* Handle written customer correspondence on behalf of FP.
* Communicate with operations staff on client issues, policy change etc.
* Should be able to communicate effectively with clients (IFA's) based out of UK.
* Passing the case to the relevant Q based on information given/missing.
* Should be able to analyze customer requirements & process cases accordingly.
* Call up the IFA's to get information about the applicant.

Desired Candidate Profile

* Working knowledge of PCs e.g. MS Office. Basic keyboard skills.
* Generic understanding of customer service.
* Good spoken English and written communication skills (grammatically correct)
* Ability to verbalize thoughts Good grasping power Excellent listening skills.
* Team player Understanding of job profile applied for.
* Leadership skills (not a critical parameter but would be an add-on)

Company Profile
WBPO is one of the largest integrated IT BPO companies in India & is one of the fastest growing business units.

Contact Details

Company Name:Wipro BPO Solutions Ltd
Website:http://www.careers.wipro.com/bpo
Address:
Wipro BPO Solutions Ltd
FC ANNEX, 1215, Shivaji Nagar
Fergusson College road
Lane opp FC College, Next to Tata Motors Finance
Pune - Maharashtra ,INDIA 01
Telephone:66204534 / 36
Reference ID:Walkin Interview on the 22nd & 23rd April

Keywords: CSA, insurance process, Insurance domain,