www.csscorp.com Cybernet Slash Support Mumbai : IT Call Coordinator

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csscorp.com

At Cybernet-SlashSupport, we are looking to hire professionals who enjoy challenges, are innovative, dedicated to ensuring customer satisfaction, have great people skills and are committed to achieving excellence and exceed customer expectations.

Come to work for us and you will discover a work environment that promotes creativity and a work force that is multicultural and multinational in origin. We also believe that an organizational-level focus on continued learning is the best way to stay on top. That?s why we offer training and orientation on cutting-edge technologies to all of our employees. Also, everyone receives training in communication, leadership and teamwork, creating poised and confident employees.

We believe it's incredibly important to offer a clear career progression to our employees. Here, you will discover a flexible environment that allows you lateral moves.

Cybernet-SlashSupport is a leading provider of high-quality infrastructure management and technology support services. Headquartered in San Jose, CA, we employ close to 5,000 professionals and have offices in North America, Europe and Asia, including world-class offshore delivery centers in India.

Cybernet-SlashSupport has three centers of excellence:
SlashSupport - Center of Excellence (CoE) for Tech Support
Cybernet Software - Center of Excellence (CoE) for R&D
ReadyTestGo - Center of Excellence (CoE) for Independent Verification & Validation Services

SlashSupport is CoE for technology support and infrastructure management of enterprise and consumer products, applications and services for Cybernet-SlashSupport. SlashSupport has handled over 35 million requests for 600+ products and services, and is rated by the Black Book of Outsourcing as #1 in the mid-market ITO segment.

The Cybernet Software CoE is the first testing-focused center to achieve SEI?s CMMI level 5 certification. Our expertise spans test automation, testing frameworks, load testing, performance engineering and optimization of various applications and software.

ReadyTestGo (RTG) CoE for Testing and Independant Verification & Validation has an impressive track record, helping our clients enhance the quality and performance of their applications /products with over 400 projects completed successfully.

Designation IT Call Co-ordinator

Job Description
Customer handling, managing calls, Case creation â web, e-mail & phone, IT procurement asset management,
Maintain relationship with vendors

Desired Profile Only Women candidates from Mumbai

Job Location - Anderi East, Mumbai

DOJ - 0-20 days

Compensation - Best in Industry

Shifts - General Shifts (9am - 6pm)

Roles & Responsibilities -

Customer Handling

Manage calls and route them to correct engineers on site

Case creation â web, e-mail and phone

On time and accurate handling of Service Requests

IT procurement and asset management

Maintain relationship with vendors

Soft Skills
Quick learning and assimilating ability
Good command over spoken & Written English & Hindi. Marathi knowledge
advantageous
Should ensure high level of quality in process deliverables
Experience 1 - 5 Years
Location Mumbai, Mumbai Suburbs

Website http://www.csscorp.com