www.multilinkworld.com MOS Utility Pvt Ltd Mumbai : Customer Care Associate

[mariammal]

Name of the company : MOS Utility Pvt Ltd
Location of the company : Mumbai
Designation : Customer Care Associate

Candidate Requirement :
-Candidates with good communication skills.
-Minimum 6 months to 1 yr of exp required.
-Candidates staying in western suburbs preferred.

Job Specification :
-Handling customer queries related to Air booking, ticketing, cancellation of tickets, mobile recharge etc.
-Good communication skills.
-Minimum 6 months to 1 yr of experience.

Website : http://www.multilinkworld.com

How to Apply : Send your resume to hr@multilinkworld.com

Address of the company :
MOS Utility Pvt. Ltd.
206,207, Orbit Industrial Estate,
Opp.Tanjent Showroom,
Mind Space, Malad (W.).
Mumbai - 400 064.
Maharashtra (INDIA)

About the company :
The MOS Group of Companies is fastest growing ecommerce business in India. It has successfully established itself as a dignified industry leader in all market segments which it has explored. The MOS Group has spread its wings in highly competitive sectors like travel services,Utility services, and so on. It has been the dominant player in B2B marketplace in very short spam of time. Our mission is to accomplish loyalty and appreciation of Distibutors/Business Partners. We further intend to develop a business friendly environment with our clients which will help them to increase their earning potential. Our Vision is to integrate all consumer centric services under one roof.

General Instructions :
1) This is a job / career / vacancy / recruitment posting from MOS Utility Pvt Ltd at Mumbai for post of Customer Care Associate.
2) For more details refer company website of MOS Utility Pvt Ltd.
3) You can send your resume / CV to the careers e-mail id of the company (MOS Utility Pvt Ltd).
4) Source of this info is the company website / internet on the date of publishing.

[Guest-IJT]

Resume
Mrs.Shilpa Shrikant Barge.
E-mail : shilpadhawade67 AT gmail.com

CARRIER OBJECTIVE :
To work on a challenging position and enhance my skills and knowledge through commitment, consistent team spirit, continuous learning and direction provided by the organization.

PROFESSIONAL SUMMARY :
- Working professionally over 5 years in the Airline and Travel Industry.
- Working for South African Airways in South Africa for 6 months.
- Ability to identify and suggest new ideas to get the job done.
- Dedicated and highly motivated self-starter with strong communication skills.
- Ability to meet targets and deadlines.
WORK PROFILE :

Knowledge of Post processing activities :
- Sales Audit
- Interline
- Fare Audit
- Tax Audit
- PTA & MCO Under Over Utilization.
- Tour Co-Ordinator of Bangkok , Malysia & Singapore.
- Sales Co-Ordinator.

Kingfisher Airlines City ticketing office : Sales Co-Ordinator
From : April 23 – Till date.
- Handling all capping request.
- Daily tracking of Loads , Fare comparison , Flight updates.
- Daily and weekly Sales team report.
- Coordinate with agents and corporate.
Jet Airways (Andheri , Bombay ) : SALES OFFICER
From : June 2005 – August 2006.
- Knowledge of Uplift, Sales, Refund & Interline Process.
- Handle teams of varied sizes.
- Delivering monthly delivery to client with stringent deadlines.
- Updating all the masters related to sales module


ADVENTITY BPO INDIA PVT. LTD. (Thane , Bombay) : OFFICER
From : August 2006 – August 2009.

Etihad Airways ( Thane , Bombay ) – Passenger Revenue Accounting

Developing & Implementing RAPID (Revenue Accounting Proration Interline billing Decision
Support) asoftware provided by MERCATOR, customizing the same for processing the Revenue Accounting of Etihad Airways (National Carrier of Abu Dhabi).
- Handling BSP & NONBSP Agents, Airlines Area Office (Counter) Sales & Refund Reports.
- Monitoring Loading BSP Sales & Refund Data on regular basis.
- Passing the level 1 & Level 2 accounting entries in Rapid with proper Q.C.
- Monitoring Day to Day productivity of the Team.
- Delivering monthly delivery to client with stringent deadlines.
- Updating all the masters related to sales module :
- Handling Billing process of Etihad Sales department.
- Handling PTA / MCO Audit Team .

South African Airways – ( Johannesburg , South Africa )
From : September 2006 – December 2006.
From : March 2007 – June 2007.

- Handling BSP & NON-BSP Agents, Airlines Area Office (Counter) Sales
- Working in Flown Department

Oman Airways ( Thane , Bombay ) – Passenger Revenue Accounting
- Working in Sales, Refund & Interline process.
- Working in Fare Audit Process.
- Delivering monthly delivery to client with stringent deadlines.

Ishan International Tour co. ( Kalyan ) : Tour Co-Ordinator
From : August 2009 – November 2010.
- Handling a Group Tour of Bangkok , Malysia & Singapore tour.
- To arrange travel arrangement for the customers by offering various tour packages.
- Researching and ensuring the cost effective travel arrangement
- Preparing and sending schedules/brochures of tour packages for preview to the Traveler
- Getting the confirmation by phone or email and make the final travel arrangements
- Sending email or call the concerned traveler once the final travel arrangements are book.
- Preparing various reports as desired by management pertaining to Travel.
- Handling Billing process of travel agency
ACADEMIC CREDETIALS
- Master of Arts (M.A – Economics) with first class from Pune University - 2005.
- Complete Diploma in Computer Software (Specialization in Microsoft Excel, Access, Word,
- Power Point & Tally, DTP , Internet )
- Diploma in International Air Transport Association (IATA).
- GDS Knowledge[]: - Sabre , Amadeus , Galileo & Abacus.