www.europlast.in Pacific Services Delhi : Customer Care Executive

[mariammal]

Name of the company : Pacific Services ( europlast.in )
Location of the company : Delhi
Designation : Customer Care Executive

Candidate Requirement :
1. Good computer knowledge (MS Office/excel etc.)
2. Good communication skills in English
3. Preference will be given if have experience in construction /interior designing field or worked with customer care department, telemarketing.

Job Specification :
1. She should be customer-oriented with the passion to serve and understand customer's needs and should be responsible for making sure that customer related activities are done within stipulated time frame.
2. To communicate with clients, for their requirements and to get their feedback.
3. Co-ordination with Marketing executives & Clients.
4. Internet searching for required products.
5. Maintain daily report of Marketing Executive works and report to Director.

Website : http://www.europlast.in

How to Apply : Send your resume to europlastupvc@yahoo.com

Address of the company :
Pacific Europlast India Pvt. Ltd.
621 Ring Road Mall
Sector 3, Rohini
Delhi - 110085

About the company :
acific India has done a marvelous venture by introducing EURO PLAST in the revolutionary technology concepts for doors, windows and internal partitions in India with an exhaustive and exclusive range of manufacturing solutions in double/triple glazing. EURO PLAST brought a new dimension in the field of architecture with its latest UPVC range.

General Instructions :
1) This is a job / career / vacancy / recruitment posting from Pacific Services at Delhi for post of Customer Care Executive.
2) For more details refer company website of Pacific Services .
3) You can send your resume / CV to the careers e-mail id of the company (Pacific Services ).
4) Source of this info is the company website / internet on the date of publishing.

[Guest-IJT]

Vandana Gajre
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The submitted value of field named "Email :" is:
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Vandana.gajre AT gmail.com
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The submitted value of field named "Designation / Name of the Post / Skill Set" is :
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Senior Process Executive (Currently)
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The submitted value of field named "Copy Paste Your CV / Resume Here :" is:
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Mrs. Vandana Ingle
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Profile :
Experienced LPO professional and team player with more than 2 years of experience in Support, and troubleshooting.
B.Sc(Electronics) Graduate with 2½ year of experience.
Educational Qualification :
B. Sc. Graduate from Sai-Sudhir Degree Collage affiliated to Osmania University (Andhra Pradesh).
Name of the Institute Qualification Year of Passing Total Aggregate (%)
Sai-Sudhir Degree College B.Sc (Computer Science) 2008 86%
M.V.V.M College M.P.C 2005 59%
Little Diamond High School SSC 2003 71%
Technical Qualification :
- C,
- C++,
- HTML,DHTML,XML
- DBMS (SQL),
- Java Script,
- ORACLE,
Work Experience :
- Currently working as a Sr. Content-Editor with Infosys KPO (Legal process outsourcing) from September’ 2008 to 1 January 2011.
- Presently working as an Advisor for Infosys BPO ( BT Openreach ) till date.
Achievement :
- I have earned Excellence Achiever Award in October 2010 at Infosys LPO (LexisNexis)
Projects Summary :
1. Project Title : Global Data Fabrication
Client : LexisNexis, USA
Role : Content Editor
Platform : UNIX, Windows
Description :
In Support we get tickets called Webstar. It has different Severity levels on which basis we have to resolve it within the time limit. For Severity 1 we have the resolution period of 1440 minutes. In resolving those ticket we use various Mainframe based tools.
Tools and Utilities Used : Mainframe based tools [3270 (ROSCOE, IDMSV1, AUSM), URBANA. (SOLARIS).]
Responsibilities :
- In LexisNexis : Resolving customer issues regarding online data raised via application known as WEBSTAR (also called ticket). Need to resolve tickets depending on severity of the same. E.g. Severity 1 ticket should be resolved within 4 hours.
- Publishing data online received from different vendors within given time.
Delay in updating could cause penalty.
- Verifying instructions written by analyst on how data should look online. E.g. format of the text, Index sequencing, link coding, footnote coding etc.
- Updating data on the basis of frequency. Frequency could be weekly, monthly, bi-monthly, quarterly, yearly etc. need to update data within 24 hours after receipt.
- Attending calls with client, onsite mentors and providing status on ongoing tasks.
- Editing/correcting VISF text/coding in editing tool called URBANA and updating online after correction within specific time for customers.
- Prepare reports on ongoing task progress and regression
- Working on Project Called AAA (American Arbitration Association). Generalizing the document in order to hide the Identity of Grievant and Employer with related Witnesses.
- In British Telecom Openreach : depending on the work done by BT engineer we advice the firm whether to charge the customer or not on the bases on various rule sets.
Special Project :
Project : AAA
Team Size : 5
Duration : Aug 2008 to Till date
Operating System : Windows XP
Scripting Languages: VISF
Tools : TOPICAL-WFM, Mainframe-3270, Tool – URBANA

Project Description:
- Worked on minimizing the assignment time for the AAA process.
- It takes a valuable time of 2 full-time resources for assigning the jobs to the team mate for further processing.
- The assignment was not only important but also a critical task as data needs to be updated
- I had studied deep regarding the flow of jobs and the tool in which the job was created
- The main aim behind this is we will redact all the nouns and make the document generalize so that no information should be relived.
- This is SLA (Service Level Agreement).
2. Project Title: Measurement & Analysis Centre
Client: Openreach (BT)
Role: Advisor
Platform: UNIX and NEO applications.
Project Description:
- We get orders on a AWFT (Advisor Work Flow Tool) tool; we are supposed to verify the details of the order depending on different set of rules and validation.
- Take an appropriate decision on the basis of the engineer notes whether to charge the customer for the work done by the engineer and simplify the engineer notes in communicable language to the service provide.
HOBBIES
- Reading Books, Dancing, Listening to music and Cooking.
I hereby declare that the information given above is true to the best of my knowledge and belief.
Date: Applicants Signature
05/05/2011 Vandana Ingle
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More Information about this submission and submitter:-
___________________________________________________
Submission ID : 4126488
Date & Time : 13th May 2011 11:32 AM (UTC)
IP Address : 134.159.168.73
Browser Info : Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)
Predicted Country : Australia __________________
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