www.touchnetindia.net Touch Net India Pvt Ltd Gurgaon : Customer Care Executive

[mariammal]

Name of the company : Touch Net India Pvt Ltd
Location of the company : Gurgaon
Designation : Customer Care Executive

Candidate Requirement : - Motivated and performance driven
- Preference shall be given to female candidate from Gurgaon
- Preferably with min. 6 months exp. in IT/ Enterprise Networking / IT Software Help desk
- A Good Team Player
- Having local Geography/market knowledge

Job Specification : Excellent Communication Skills
- Respond to requests logged by Customers , track problems until resolved
- Assigning calls to engineers and maintaining reports on daily basis
- Preferably should be conversant with Internet & Networking Concepts

Website : http://www.touchnetindia.net

How to Apply : Send your resume to careers@touchnetindia.net

Address of the company :
Touch Net India Pvt. Ltd.
SCO No : 85 (Ist Floor),
HUDA Market, Sector - 17,
Gurgaon-122001

About the company :
Touch Net India Pvt. Ltd. was established in 2002 as a Software Develop-ment & Internet Service Provider Company at India's hottest destination for IT & ITES i.e at Gurgaon.We Strated as one stop solution company for providing INTERNET TECHNOLOGY and SOFTWARE DEVELOPMENT related Products and services.

General Instructions :
1) This is a job / career / vacancy / recruitment posting from Touch Net India Pvt Ltd at Gurgaon for post of Customer Care Executive.
2) For more details refer company website of Touch Net India Pvt Ltd.
3) You can send your resume / CV to the careers e-mail id of the company (Touch Net India Pvt Ltd).
4) Source of this info is the company website / internet on the date of publishing.

[Guest-IJT]

Hello Maersk Team,

Please find the attachment of resume

Kind Regards,
Mukesh Kumar
09311842319

************************** Resume **********************

Mukesh Kumar

Adreash Nagar
Near Chh.Ram School
Melarna Road Ballabgarh Faridabad-121004
Email – rajpoot_mukeshkumar@rediffmail.com

CURRIUCULUM VITAE

Work Profile:
Customer Care Executive (February 2006 till now)
Working as a customer care executive in APL Logistics a supply chain management arm of Singapore based NOL Group, which is engaged in logistics and global transportation. APLL has presence in 100 countries with more than 300 offices. Major clients include Ikea, HnM, GAP, JCPenny, Esprit, Deichmann, and Anntlr etc. Mainly deal in Ocean & Air shipments, NVOCC operations & Customs Operations.

Job Responsibility
The customer’s logistics solutions are met by contracting various service providers such as warehouse operator, custom house agents, surveyors and shipping lines. Key ingredient of the job responsibility is to communicate the customer need to these service providers and ability to extract & exceed these desired service levels.
Mainly into nominated shipments Consolidation, consistent co-ordination with Buyers, Shippers, & buying agents is involved. Is solely responsible for all issues that came up during operations of the particular accounts.
Responsible for all warehouse operations. Keep tracking on carting, stuffing plans cargo discrepancies. Coordination with shipping lines, custom house agents, Surveyors & suppliers. Handling major accounts like Ikea, Esprit, Deichmann, Homegoods, JcPenny & Hnm. All system updates on particular software’s like ACSA (American consolidation services automation) & CNS (cargo network services).

Reports
Maintaining reports like carrier performance, monthly error log. Preparation of FCR’s both LCL & FCL, Debit notes, Overseas invoices. Keeping track of vessels sailing and documents dispatch to consignee.
Operation executive (March 2004-February 2006)
Worked as an operation executive with Master Marine Services Pvt. Ltd a marine surveyor company of shipping lines like MAERSK,MSC,MSS,SSP,HFS,EGI,GES,MSPL,IAL,MDN,HLA,SAF,P&O, SHIPPING.

Job Responsibility
Handling of all survey reports (ICD/TKD and satellite ICD’s) interaction with parties and handle all quires by shipping lines, keeping track of all reports (survey reports) and container movements. Issuing containers on behalf of shipping lines, coordination with northern region ICD’s regarding export/import activities, responsible for all stuffing & de-stuffing reports, handling of arrival & dispatch of containers.
Reports
Maintaining daily report and preparation of weekly report with details of collection, quarries and problem of the customers. Projection of future problems and movement of flow of traffic as per data collected. Prepare list of references form the potential and existing customers.

Education Summary:
Academic
Graduate from University Of Rothek, (Bachelor’s Degree)
Proficiency In Computers:
Marital status : Married
Salary Drawn : 15000/-

Personal Profile:
Name : Mukesh Kumar
Date of Birth : 10th Dec.1982
Father’s Name : Megh Shyam
Contact no : 9311842319
Mobile : 9311842319
Reference : Available on request

Date:
Place: Ballabgarh
(Mukesh Kumar)

[Guest]

KUSUM SAINI
E-mail : skusum73 AT yahoo.com
Career Objective :
I am working towards the attainment of my immediate and ultimate goal. I want to play an instrumental role in the upliftment of the society & nation of large which is possible only through my professional achievements. My passion and obsession for achieving that bit of extra at every stage of life at every forefront keeps me motivated which helps me remain ahead in the race of most satisfied people.
Professional Certification :
Master of computer science (IT) from MDU (Maharishi Dayanand University), Rohtak, scoring 80% marks in 2007.
Academic Qualification :
Bachelor of Art (B.A.) from Kurukshetra university in 2005 scoring 78%.
10+2 from HBSE in 2002 scoring 71%
Matriculation from HBSC in 2000 scoring 73%
Achievements :
I got first position in Graduation (B.A.Ist) in my college and reward from college.
I got first position (merit) in Master of Computer Science from M.D.U. university.
Experience : (1) 6 months as Sr. Computer Faculty.
(2) Working in HCL Career Development Centre in Rohtak . as a Computer Trainer for 6 months.