www.eccindia.org Engineers Cadd Centre Pvt Ltd Hyderabad : Customer Care Executive Training

[muthukalee]

Name Of The Training Institute : Engineers Cadd Centre Pvt Ltd

Location Of The Training Institute : Hyderabad

Training Offered :

Customer Care Executive Training

Course Overview
The way that your front line staff work with your customers has a direct impact on your bottom line!
Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one with "Customer Care Executive Training Course" This is a custom made course aimed at those people with direct contact with your customers whether it be face to face, on the telephone or via the internet.

Who Will Benefit From The Course?
* Staff who deal with customers on a daily basis face to face
* Telephone sales and service advisers
* Helpdesk operators
* Staff who are responsible for responding to emails and correspondence

What Will You Gain From the Course?
* You Will Know How To Understand Your Customers' Points Of View
* Learn How To Build Effortless Rapport With Your Customers
* Discover The Most Effective Questioning And Listening Techniques
* Learn The Importance Of And Practice Your Non-verbal Communication Skills
* Customer Care On The Telephone - The Importance Of Tonality & Inflection
* Setting Customer Service Standards
* Understand The Importance Of The Lifetime Value Of A Customer
* Learn How To Write To Your Customers Effectively And Efficiently
* Learn Techniques And Strategies To Handle Customer Complaints
* Learn How To Be Assert Without Being Aggressive To Your Customers
* The course content will vary depending on the channel used.

Address Of The Training Institute :
ENGINEERS CADD CENTRE PRIVATE LIMITED
F10, 11, 12 – Eureka Court, Beside BATA
Near Chermas, Ameerpet
Hyderabad, AP-500 073, India

Website : http://www.eccindia.org/

Email Address: md@eccindia.org

[Guest-IJT]

Name : sachindra agrawal
Email : sachindra.agrawal88 AT gmail.com
Designation / Skillset : c c++ sql core java
With all due respected Sir/Mam,
Please find attached my C.V. for IT
department requested you being a fresher. To give me a starting in your
esteemed organization to start my career and to give me a call for an
interview .
I shall
be thankful to you deep from my heart.
Warm Regards :
Name - Sachindra Agrawal (Bangalore)

Resume :
Career Objective :
“Wish to work in a dynamic and challenging environment where I can grow, learn and simultaneously contribute to the growth and success of the organization.”
Personal Assessment
- Ability to work in a group with team spirit.
- Curious to learn new technologies and advancements in the field of telecommunication and computers.
- Ability to quickly identify key areas for improvement and successfully meeting the goals and objectives with perfections.
Software Exposure :
Programming Languages : C , C++ ,Core java,Oracle10g
Operating System : Windows XP, Vista, 7
Databases : MS-Access, SQL
Designing Tools : HTML
Academic Performance :
Qualification Institute / Board Year of passing Percentage
B.E.(INFORMATION TECHNOLOGY) R.G.T.U.
BHOPAL 2010 71.84
H.S.C. M.P.BOARD
BHOPAL 2005 77.55
S.S.C. M.P. BOARD
BHOPAL 2003 83.00
Area of Interest :
- Software Testing.
- DBMS.
Academic Project :

1. Enterprise Organizer
- Name : EO (Enterprise Organizer)
- Team size : 4
- Platform : VB.Net, MS Access, Visual Studio 2008
- Duration : January 2010 – June 2010
Extracurricular Activities :
- Participate in various school & collage level competitions.
- Certificate of various religious examinations conducted by “Gayatri Parivar”& other.
- Donate blood in blood donation camp.
- State level jr.kho-kho player.
- Active member of anti ragging committee.
Strengths :
Quick Learner , Leadership skills , Committed towards work .
Hobbies :
- Diary Writing
- Net surfing
- Crooning

Date :
Place : Bangalore ( Sachindra Agrawal )
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4361456
Date & Time : 12th Jul 2011 9:03 AM (UTC)
IP Address : 122.167.27.187
Browser Info : Mozilla/5.0 (Windows NT 5.2) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.112 Safari/534.30
Predicted Country : India

[Unregistered]

My name is Ravi Kumar I have done diploma in Mechanical Engineering I have experience in Quality and Production departments. Which course is preferable for better future? Please suggest me.