www.raminfo.com RAM Informatics Ltd Hyderabad : Call Center Training

[muthukalee]

Name Of The Training Institute : RAM Informatics Ltd

Location Of The Training Institute : Hyderabad

Training Offered :

Call Center Training

Our mission is to bridge the gap between the trainee's innate skills and the market needs with the preponderant idea of producing resourceful manpower for the call center industry.
A recent study reveals that "the market of BPO in India is likely to be around $9-12 billion by the year 2006 and will employ around 0.4 million people." The BPO industry demands a continuous supply of smart, proficient and enthusiastic English Speaking manpower with excellent call handling abilities for their domestic and international customers. To facilitate the market needs, RAMInfo has come up with a unique Call center training program called "TelKraft", offered in 4 modules.

MODULE PLAN
The call center training program " TelKraft " will be imparted in 4 modules over a period of six weeks
Effective English Language Communication
Voice & Accent Training
Telephone Etiquettes &Customer service
Interview Preparation

The following are the main objectives to be achieved at the end of each of the four modules.
EFFECTIVE ENGLISH LANGUAGE COMMUNICATION
At the end of module 1, the trainee should be able to
Speak grammatically correct English
Understand and analyze information in English Language with clarity
Understand the need for, as well as developed good vocabulary for day-to-day communication
Understand the need for, as well as acquire skills for effective communication
Gain awareness of their communication strengths and weaknesses
VOICE &ACCENT TRAINING
At the end of module 2, the trainee should be able to
Identify the flaws in their existing accent
Communicate in neutral English accent
Understand the nuances of British and American accent
Acquire rhythm in voice and tone based on their communication strengths
TELEPHONE ETIQUETTES & CUSTOMER SERVICES
At the end of module 3, the trainee should
Clearly understand the do's and don'ts of effective call handling
Understand the fundamentals of excellent customer service
Acquire effective call handling and empathic listening skills
Know various inbound and outbound call techniques
INTERVIEW PREPARATION
At the end of this module, the trainee should be
Aware of do's and don'ts while facing interviews
Able to confidently face interviews and group discussions
Self- motivated to achieve their career objectives

Address Of The Training Institute :
RAM Informatics Limited
SVR Towers, 8-2-1/B/1,
Srinagar Colony Road, Punjagutta,
Hyderabad-500 082, India.

Website : http://www.raminfo.com/

Email Address: business@raminfo.com

[Guest-IJT]

Name : Vishal Gupta
Email : vishalgupta88 AT gmail.com
Designation / Skillset : Fresher
B.tech Electrical and Electronics Engineering

Resume :

CAREER OBJECTIVE :
To be a part of an organization that can harness my potential effectively by providing ample growth opportunities, to use my knowledge and skills positively and effectively both as a leader and a team member to contribute to the company in the best way that I know how to and enjoy the work stimulated environment.

ACADEMIC QUALIFICATIONS :
S.N0
NAME OF INSTITUTION
BOARD/
UNIVERSITY
COURSE
YEAR
RESULT
1. City Montessori Inter College, Lucknow ICSE X 2004 70.66%
2.
S.S INTER COLLEGE , KANPUR
U.P.BOARD
XII
2007
67.6%
3. Babu Mohan Lal Arya Smrak Engg. College ,Agra U.P.T.U B.tech (Electrical and Electronics) 2011
62%
ADDITIONAL QUALIFICATIONS :
- ‘FEEL EMPLOYABLE’ Learning and Development Intervention conducted by CLHRD, underwent MANGLORE.
- Underwent Industrial training at B.H.E.L Jhansi.
- Successfully Completed Graduation Project “WIRELESS TEXT TRANSMISSION THROUGH PERSONAL LAN”.
- Done Summer Training on MATLAB and Image Processing from Young Engineers.
- Was Appointed as a Coordinator of the Technical Fest SUKRUT-2011 and conducted well.
- Won 1st prize in TUG OF WAR in EURAKA-09 at Agra.
- Attended a Sun Educational Services session on “Introduction to Java “ at B.M.A.S, Agra.
- Successful done Diploma in COMPUTER APPLICATION.
- Using internet as a medium of communication, entertainment and getting new information.
- Good in Programming Language like C and C++.
- Basic Proficiency in MS- Office(Word, PowerPoint, Excel)
- Good communication skills.
- Trained tabla and bongo player.
HOBBIES :
- Listening to music of all kinds.
- Singing.
- Internet surfing.
- Playing computer games.
- Meeting new people around the world and sharing our culture.
LINGUISTIC PROFICIENCY :
English and Hindi.
DECLARTION :
I hear by declare that the information provided here are true to my concern.
VISHAL GUPTA
Place : Kanpur
Date : June 17, 2011
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4361440
Date & Time : 12th Jul 2011 8:55 AM (UTC)
IP Address : 115.184.60.221
Browser Info : Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.112 Safari/534.30
Predicted Country : India