www.bafel.co.in British Academy for English Language Delhi : Call Centre Voice & Accent Training

[muthukalee]

Name Of The Training Institute : British Academy for English Language

Location Of The Training Institute : Delhi

Training Offered :

Call Centre Skills
(BACS - 401), Duration – 15/30 hrs. (1 hr. per session)
- Introduction to the culture of call centres with appropriate terminology
- Inbound and outbound Call Centres
- Multi-Skill Call Centre, Customer Service Call Centre,
Insurance Call Centre
- Tele- Sales Process
- Call – Quality, Call – monitoring or Call Barging
- Submitting a report, Importance of Greeting Line, How to close a call.
- Handling an irate customer
- Body Postures while taking a call, Voice quality on calls,
Speech Clarity
- Call Evaluation – Positives and negatives

Voice & Accent
(BAVA - 402), Duration – 15/30 hrs. (1 hr. per session)
- Accent neutralization (Global Accent)
- Plosives & sounds (nasal & throaty)
- Difference in US & UK English
- Time Zones
- Geographical boundaries
- American slang

Voice
- Voice modulation
- Pitch & Tone Training

Accent
- MTI removal (sh, s, zh, z)
- Vowel and consonant sounds
- Phenomena of phonetics

Address Of The Training Institute :
British Academy for English Language
H-981, 1st Floor, Palam Extension,
Sector - 7, Dwarka,
New Delhi

Website : http://www.bafel.co.in

Email Address: info@bafel.co.in

[Guest]

HI I m babar ali jafri i how can i join you institute. and what is your fee

[Guest]

The Accent Neutralization training is mostly required by BPO workers and call center executives whose profession is to speak with foreign clients. Voice overs, actors, pilots, business people, leaders and socialites show much interest to learn neutral accent.

[Guest]

Hi
As i have an experience with BPO industry of 2.5 yrs, now i m looking for a trainer profile as you have mentioned. If there is any vacancy in your institute. Eagerly waiting for your positive reply.
Thanx