Standard Chartered Bank Recruitment 2011 www.standardchartered.com : Priority Relationship Manager

[Admin]

Standard Chartered Bank Recruitment 2011 : Priority Relationship Manager

Name of the Organization : Standard Chartered Bank
Company Address :
Standard Chartered Bank
Mumbai 400054
Name of the Post : Priority Relationship Manager
Job Title : Priority Relationship Manager, Band 7, Kolkata
Job ID : 272899
Job Function : Consumer Banking
Location : India - SCB
Full/Part Time : Full-Time
Regular/Temporary : Permanent

Job Description :
The role holder is primarily responsible for driving profitable volume growth from existing & new customers by proactively engaging the customers, understanding and meeting their needs with the full range of Consumer Banking products offered.
They manage an assigned portfolio of customers within the Excel / Preferred or Priority business and focus on deepening existing relationships as well as extending the relationship further into additional new product areas to improve customer¿s value contribution.
They would typically operate out any of the specific locations with face to face being the primary mode of interaction.
In addition, the role holder would be licensed /certified / skilled to provide information / advice on all bank products and will work collaboratively with product specialists from various Business Units / Value Streams to design specific offers to be made to the customers based on their feedback and needs from the engagement done

Key Roles & Responsibilities :
Relationship Management (Required) :
*Grow customer portfolio size by deepening existing customer relationships
*Retain existing highly valuable customers; Grow share of wallet with the bank through focused relationship management activities
*Provide advice on potential financial solutions based on identified needs
*Resolve client queries without further escalation
*Analyse financial requirements of customer and match with banks product offerings

Relationship Management (Excellence) :
*Main banker for majority of clients in portfolio
*Majority of clients in portfolio are ¿long standing
*Work effectively across geographic borders with customers to deepen relationship with bank
*Pass on high net worth customers to the Private Bank
*Offer holistic advisory and consultancy services to key clients in portfolio

Customer/ Business Acquisition (Required) :
*Solicit new to Bank and new to product leads from the Excel or Priority business segments

Customer/ Business Acquisition (Excellence) :
*Consultative selling of multiple products to customers based on identified needs
*Turn service recovery into sales opportunity
*Refer highly satisfied customers to generate sales
*Analyse and review potential business to ensure maximum profitability

Collaborative Partnership -Advisory / Consultation (Required) :
*Collaborate with product specialists, to deliver effective customer solutions

Collaborative Partnership -Advisory / Consultation (Excellence) :
*Identify product specialists across different value centers to satisfy anticipated customers¿ needs
*Broader product holding ratio

Risk Management & Control (Required) :
*Operate within Risk & Compliance requirements/ framework
*No reported mis-selling cases

Risk Management & Control (Excellence) :
Loan impairment below competitors¿ loss rates
Is able to convert service recovery issue into customer loyalty opportunity
Qualifications & Skills :
Required :
Customer Relationship Management (Advanced)
Data Conversion & Reporting (Core)
Credit Risk Analysis (Core)
Legal & Regulatory Knowledge (Core)
Market / Competitor Knowledge (Core)
Product knowledge (Core)
Risk Management (Core)
Needs profiling & analysis (Core)
Negotiation & Objection Handling (Core)
Needs Based / Consultative Sales Skills (Core)

Excellence in Role :
Customer Relationship Management (Expert)
Market / Competitor Knowledge (Advanced)
Product knowledge (Advanced)
Needs profiling & analysis (Advanced)
Negotiation & Objection Handling (Advanced)
Needs Based / Consultative Sales Skills (Advanced)

Additional Job specific skill or knowledge area :
Social / Networking skills
Phone based conversation skills

How to Apply :
Apply immediately by registering or logging in to our careers website www.standardchartered.com/careers.

Last Date of Application Receipt : 21/03/2011
Detailed Advertisement : https://cgportal.global.standardchar...APP_SCHJOB.GBL

Application form Download : https://cgportal.global.standardchar...APP_SCHJOB.GBL

Company profile :
The Chartered Bank opened its first overseas branch in India, at Kolkata, on 12 April 1858. Eight years later the Kolkata agent described the Bank's credit locally as splendid and its business as flourishing, particularly the substantial turnover in rice bills with the leading Arab firms. When The Chartered Bank first established itself in India, Kolkata was the most important commercial city, and was the centre of the jute and indigo trades. With the growth of the cotton trade and the opening of the Suez Canal in 1869, Bombay took over from Kolkata as India's main trade centre. Today the Bank's branches and sub-branches in India are directed and administered from Mumbai (Bombay) with Kolkata remaining an important trading and banking centre.

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General Instructions :
This is information on Standard Chartered Bank Recruitment 2011 / Vacancies / Careers / to be filled, for the post of Priority Relationship Manager.
If you are looking for jobs / career in Standard Chartered Bank , you have to apply by downloading the application form given in the link above.
Full details of recruitment in Standard Chartered Bank can be had from the detailed advertisement link as given above.
You can also visit the careers page of Standard Chartered Bank to know more about the selection procedure, latest results, other jobs vacancy requirements etc.
Please ensure that you apply before the last date as all government recruitment procedures adhere a strict policy on this.
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[Guest-IJT]

sunil singh
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The submitted value of field named "Email :" is:
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sunil.r.singh AT relianceada.com
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The submitted value of field named "Designation / Name of the Post / Skill Set" is :
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Asst.manager
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The submitted value of field named "Copy Paste Your CV / Resume Here :" is:
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Sunil Singh
Email Id :sunil_1_singh AT yahoo.com
EDUCATION
Professional Qualifications
Post Graduate Diploma in Financial Planning TM (PGDFP) 2009 International College of Financial Planning TM
Capital Dealers Module 2008 NSE India Limited
Commodities Market Certification 2009 MCX, India
IRDA 2009 LIC India (RNIS)
Academic Qualifications
B-TECH (C.S.) 2008 A.A.I-Deemed University Allahabad (U.P.)
Class XII (Science) 2004 L.B.S. Inter College Hardoi (U.P.)
Class X 2001 Government Inter college Hardoi (U.P.)
WORK EXPERIENCE 10 MONTHS



BAJAJ CAPITAL BROKING LTD. July 2009-May 2010
TEAM MENTOR (FP Specialist)
- Worked as a team lead for Bajaj Capital Broking Limited.
- Managing all finance related business in Bajaj capital branch
Rosa Power Supply company limited (Rosa) Shahjahanpur U.P. July 2010 to
Executive (Fuel)
- Liasioning with Railway officials Regarding Demurrage charges placement of Rake inside the plant premise etc.
- Monitoring & up keepment of In-line motion weighbridge.
- Documentation & furnishing the record of Actual weighment & to keep close watch on its deviation with RR Qty.
- Handling the different contract agencies deployed for coal handling.
- Coal GRN preparation and keeping its record for Audit purpose.
- Co-ordination with Auditors regarding coal Receipt coal consumption & stock in hand etc.

PROJECTS
Allahabad Agriculture Institute Deemed University Allahabad

Computer Projects
- Prepared a project on Airtel using H.T.M.L. highlighting its features and facilities.
- Prepared a project showing mal-effects of Smoking on PowerPoint.
- Prepared project regarding Database Management using Visual Basic as Front-end and Oracle as Back-end.
- Prepared project regarding Home Loan Services using V.B. and MS-Access.
International college of financial planning New Delhi
Finance Projects
- INVESTMENT APPROACHES DURING ECONOMIC DOWNTURN
ACHIEVEMENTS & AWARDS
- Increased revenue of the business into two fold within three months of my joining.
- Have represented school cricket team at district level as Captain..
- Won prizes in debating and quiz competition.
EXTRA-CURRICULAR ACTIVITIES & PROFESSIONAL SKILLS

FINANCIAL PLANNING Skills
- Financial Planning
- Investment planning
- Risk management & Insurance Planning
- Tax Planning & Estate Planning
- Retirement Planning
- Technical analysis & Fundamental analysis
- Securities market & Mutual Fund

TRADING
- Derivatives Futures & Options
- Commodities Futures & Options
Technical skills
- Ability to solve general troubleshooting issues with computer systems.
- Installation and management of Red-Hat Linux and other Windows operating systems
- Ability to Working SAP
Software Proficiency
- Languages : C,C++,C#,VC++, V.B., VB. NET, Java, .NET
- Operating Systems : MS DOS, Windows 98, 2000,XP, Red-Hat Linux
- Web Designing : HTML, DHTML, JavaScript,
- DBMS : Oracle, MSQ-L-Server, etc
- MS-OFFICE
-
Extra- curricular activities
- Read Newspaper
- Listening Music
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4122021
Date & Time : 12th May 2011 8:30 AM (UTC)
IP Address : 124.124.44.154
Browser Info : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.1)
Predicted Country : India

[shikhas]

Shikha Syal
sood.shikha23 AT gmail.com
Seeking managerial assignments in Researching & Development, Selection & Placement, Public Relations, Telecom, Operations, Employee Relation with high growth oriented organization.
PROFESSIONAL SYNOPSIS


** Worked with Telesales, Pagepoint in Outbound Process from April 05- Sept 05
** A competent professional with more than 2.4years of rich experience in Recruitment, Selection & Placement, Employee Relations & Training and Development.
** Worked as a Counselor with the Regional Office in Connaught Place, New Delhi of the Institute of Chartered Financial Analyst of India(ICFAI) University.
** Proficient in recruitments, and employee relations.
** Excellent communicator with the ability to relate to people across hierarchical levels in organization & building team spirit.
** Possess ability to motivate people to achieve organizational objectives.


PROFICIENCY FORTE
Recruitment & Resourcing
** Management of the complete recruitment life cycle for sourcing the best talent from diverse sources like placement consultants (E2E vendors); Media Ads campaigns; through Contest like Mitra, Chak De, Sampark, Monsoon Dhamaka etc.
** Planning financial consultant and recruitment Consultant requirements in consultation with the senior.
** Coordinating with Hiring Consultants & maintaining healthy relations with them for driving recruitment business strategy.
Selection & Placement
** Managing the entire placement operations so that the candidates interviewed should fit the profile.
** Handling of pre-employment and hiring formalities like Financial and recruitment Consultant -joining formalities.
** Supervising the activities related to post employment such as Induction, Orientation programs for the newly recruited Financial and recruitment Consultant for making them familiar with company culture and activities.
Employee Relations
** Ensuring prompt resolution of employee grievances to maintain cordial management- managing contractual employees.
** Attending interpersonal issues arising at work place
Operations Management
** Maintaining Daily, weekly & Monthly MIS.
** Maintaining the Recruitment Tracker for present and future Hiring.
** Maintaining the tracker for recruitment and activisation on daily basis.
CAREER DEVELOPMENT
Aug’07 – April’09 -- HDFC Standard Life Insurance Company CD- Officer
Notable Accomplishments;
** Instrumental in supporting Business units in meeting Resourcing requirements of Junior, Middle and Senior Management across all the functions for Delhi / NCR Region for 10 AM Unit and 75 CD Managers.
** Streamlined the processes for new joinees and Summer Trainees.
** Have handled 250+ offer letters and certificates in 1 months to PT’s and RC’s
** Introduced the Departmental Induction for new recruits for a better understanding of the organizational functions.
May ’09 – April ’10 – the Institute of Chartered Financial Analyst of India (ICFAI) University’s Regional office – Connaught Place, New Delhi – Counselor
Work Profile and Key Responsibilities;
** Counseling of students of various age groups from graduation level to professional level programs.
** Completion of admission process of enrolled students and making provisions for post enrollment services.
** Creation of Corporate Business Mentors from various middle level organizations for providing professional level programs for working individuals.
** Maintenance of records and business activities like events in Colleges and Institutes etc.
** Responsible for client services, achievement of business targets, processing of applications to enable the students’ enrollment formalities.
ACADEMIC CREDENTIALS
** Bachelor of Arts (Political Science) from Dayal Singh College, Delhi University 2004 -2007
** Professional Diploma in Web and Software Engineering from F-Tech Training Institute, Delhi.
** Professional Diploma in Public Relations from Bhartiya Vidya Bhawan, Delhi
** Master of Arts (Political Science) from Indira Gandhi National Open University, Delhi
** Pursuing B.ED from Maharishi Dayanand University,Rohtak

[Guest]

RAVIKUMAR IYER
ravikumar_iyer AT hotmail.com
WORK EXPERIENCE
Jain Ostwal & Associates,Mumbai,India
Accounts Executive Nov’10–Till Date
- Preparing Documentation for Agreement,Leave and Licensce and Disisolution Deed
- Forwarding and Follow up of bank related works for clients such as opening an account, applying loan for short term and long term
- Proceeding work such as cst,vat,pancard,shops and establishment act,register of firm and register of companies
- Solving queries related to Income Tax and Sales Tax
- Preparaing Online,TDS Income Tax Return Yearly and MVAT Return Quaterly
- Evaluating and investigating taxes payable of individual, huf,corporate and coordinating with the external auditors
Excel Engineers, Mumbai, India
Finance Planner May’09–Oct ‘10
- Preparing accounts; updating Bank Book & Cash Book manually on daily basis. Implementing systems and budgets
- Fund Management : Preparing records and Voucher of Bank & Cash expenses.
- Preparing manual balancesheet before proceding by auditor
Balaji Engineers, Mumbai, India
Accounts Assistant Apr’05 – May’07
- Undertaking Excise Work and Custom related work
- Preparing Bank Stock Statement
- Individual Handling in all process of Account
- Fund Management : Preparing records and Voucher of Bank & Cash expenses.
ACADEMICS
- MBA (Finance & HR) Anna University 2009
- Bachelor of Commerce University of Mumbai, India 2005
OTHER ACADEMICS
IT SKILLS
Operating System : MS DOS, Windows XP
Languages : C, C++
Other Packages : MS Office, Tally
PERSONAL INTERESTS
- Cricket, Tennis,

[Guest]

Résumé

PUNEET KAUR
Email : puneetkchawla AT gmail.com
Blog : puneetinterview AT blogspot.com
- Objective
To utilize and enhance my existing skills by working in dynamic and challenging environment and to achieve success and perfection in professional life. To understand the business world.
- Currently
Completed MBA-IB from P.C.T.E.
- Education Qualification
Degree/Class College University/Board % age Year
MBA-IB Punjab College of Technical Education, Ludhiana Punjab Technical University, Jalandhar 78%
Aggregate of 1st and 2nd ,3rd semester(2009-2011)
B.COM G.C.W, Ludhiana. Panjab university,
Chandigarh 69 2009
+2 SACRED.HEART.SEN.SEC.SCHOOL, Ludhiana. CBSE, Delhi 87.4 2006
10th GGN Public School, Ludhiana CBSE, Delhi 77.8 2004
- Extra Curricular Activities :
- Won 2 prizes in sports at school level
- Won school level debate twice
- Won 1st prize in flower arrangement.
- Got 3000th rank in MACMILLAN ENGLISH CONTEST out of 1 lakh students.
- Also gave N.T.S.E exam
- Participated in talk shows as well.
- Participated in KOSHISH at P.C.T.E.
- Summer Training
Company- CLASSIC WEARS PVT. LTD(SPORTKING)
Project- Comparative Analysis of selected travel agents in Ludhiana
EXPORT CONSIGNMENT : COMPLETED AN EXPORT CONSIGNMENT AT COLLEGE LEVEL
MAJOR PROJECT : CUSTOMER PREFERNCE AND ACCEPTANCE TOWARDS GLOBAL BRANDS.
- Strengths
- Dedicated
- Can work as a Leader independently as well as in a team
- Friendly and helping nature
- Environment adaptability
- Patience
- Hardworking
- Keen observer
- Good listener
- Empathic
- Hobbies
- Reading
- Traveling
- Music
- Cooking

[Guest]

CURRICULUM VITAE
CHANDRASEKHAR SATAPATHY
EMAIL –csatapathy AT gmail.com,dis.accounts AT issl.co.in
CAREER OBJECTIVES :
To obtain an entry-level admin management position in financial services utilizing my strong analytical and interpersonal skills.
ACADEMIC QUALIFICATION :
- B A from Utkal University’ Orissa in 2004.
- +2 Arts from Council of Higher Secondary Education in 2001.
- H.S.E from Board of Secondary Education in 1999.
- Diploma in Computer Application DCA from Info byte institute in BBSR (Orissa)
- Ms-office includes Word! Excel, PowerPoint, Windows & Internet.
Last Organization : - ICICI BANK LTD
AS A ADMINISTATIVE (01.Jan.2005 to 12.Dec.2006)(Salary – Gross Rs.6500/-)
Responsibilities Includes
· Maintaining the MIS and CMS
· Printing the LOP and CMS leads. Distribute among the Counselors
· And collect the feedback from them
· Create the new customers (CIN no (Customers Identity Number)
· Solved all type of quarries and problems being faced the employers in day to day basic.
· Request for the Customers Fl (Field Investigation) of Residence office Property and telephone.
· Request for the De-dupe report of Applicant and Co—Applicant Costumer is an’ defaulter & not.)
· Send the file for RCU (Risk Contentment Unit) to check the document’s of the Customer Original & not.
· Create the Sanction Letter when a file Sanctioned.
· Handling follow up of legal & technical reports
PREVIOUS COMPANY : - REAL TIME (DIAMOND COMPANY)
AS A BACK OFFICE EXECUTIVE (From -18.Dec.2006 to 15 Nov 2007)
(Salary Gross Rs. 7000/-)
REPONSIBILITY INCLUDE
· Entering setter invoice in RC (Right Click)
· Entering the caster invoices in Right Click.
· Everyday doing ATS (Add to Stock) as per NY Information & Printing Memo.
· Handling the Jewelry Credits as per return memo –Qty,Amount ,Quality )
· Prepare a Bag (Bag includes –Bag no, Diamond Quality, Qty) for purpose given to Setter who is setting the diamond in jewelry.
· Prepare a Memo including (qty, casting details) as per NY information.
· Handling the Petty cash & Daily Register
· Calculate Monthly Employee Compensation Including Over Time & Benefit Deduction
· Coordinate paper work and conduct orientation for New Employee.
· Handling Special Project and other Related Duties as assigned.
· Arrangement of Parties Group outing on the Special Occasion.
CURRENT EMPLOYEE : - IL&FS Securities Services Limited. (SBSL Payroll)
(As a Adminstrative from 20 Nov 2007) Salary Gross Rs.12000/- PM)
· Maintaining the Daily MIS & Handling the Daily/Monthly Report.
· Payment Process (Electricity Bill, Telephone Bill, Courier Bill, Travelling etc)
· Following /Coordinating with 74 Locations As per A/C Dept Requirement for Releasing the Payment.
· Issuing the Authority Letter to Branch after issued the pay order by accounts dept.
· Prepare the Memo or Indent for Releasing the Vendor Payment.
· Update the Lotus Notes & Replied with requirement details as per Branch
(Ex-TDS/WCT /Payment details…)
· Prepared the Sheet as per Agreement with Landlord and forwarded to accounts dept every month for releasing the Rent payment to 74 Locations.
· Maintaining the Advance Details, which was given by accounts dept to branch and coordinating with branches for closing the same before 25th of every month.
· Also paying high amount to branch for doing the Agreement Registration of new Location after approved by DISPL.
· Properly fill up the forms then send it to Branches for Appling the new Telephone Lines (ISDN, Voice or Fax)
· Follow up with Vender for getting the instrument for branch live and fully operation (Fax Machine, Scanner, PC, and Telephone Lines).
· Handling Petty cash of 74 Locations (Checked, accepted in System then forwarded to accounts dept after approved by Authorize person.)
· I have Good relationship with employee of branches /Landlords for resolving the all quarries.
Computer Knowledge;: - MSDOS. MS-Office. EXCEL, MICROSOFT WORD, INTERNET

[Guest]

RESUME
VARUN VASHISHT
OBJECTIVE
Looking for challenging carrier, where there is scope for demonstration, always on a look out for positive & bigger outlook, currency are ideas, thrive on imagination & passion, rigorous thinking and boundless curiosity set levels & standards that exceed expectation, have fun attitude is everything bottom lines with the organization for life.
EDUCATIONAL QUALIFICATION
Graduation in Arts from Panjab University, Chandigarh .
Intermediate In Arts from Punjab Board, Mohali.
Matriculation From Punjab Board, Mohali

PROFESSIONAL QUALIFICATION
Certified Course of Diploma in Computer Application
ORGANISATIONAL EXPERIENCE
last working : 2yr experiance in audit/accountant assistant
: 2 yr experience in medical markiting as MR

Present working : FullertonSecurities&Wealth Advisors Ltd, From Oct 2010 till
Date
Designation : Relationship officer( Acquisition)
Responsibilities : : Dealing With Customers, Bringing Demit Account
&FixdDeposits. Life Insurance,MF

[Guest]

RESUME
ARCHANA.G.
Email : archanaasrg AT gmail.com
Objective : I aspire to carve a niche for myself in Operations, with an organization of repute, wherein I could contribute to the organization’s progress through my professional expertise and diligence.
EDUCATIONAL QUALIFICATION
2008-2010 MBA (MARKETING and HR)
Meenakshi Sundararajan School of Management, Chennai.
Aggregate Percentage of Mark : 71%
2003–2007 B.E. (EEE) First Class
St. Joseph’s College of Engineering, Chennai.
Aggregate Percentage of Mark : 70%
2001-2003 HSC, St. Mary’s Mat. Hsc School, Chennai.
Aggregate Percentage of Mark : 65 %
2000-2001 SSLC, St. Joseph’s Mat. Hsc. School, Chennai.
Percentage of Mark : 70 %

SUMMER PROJECT :
COMPANY : STATE BANK OF INDIA, HR dept, LOCAL HEAD OFFICE
CHENNAI-600 006
FIELD : MARKETING
TITLE : A SURVEY OF SPECIALITY CENTRES (SCAN CENTRES)
MAIN PROJECT :
COMPANY : SUNDARAM FINANCE LIMITED, MOUNT ROAD, CHENNAI
FIELD : MARKETING
TITLE : A CUSTOMER FEEDBACK SURVEY OF CAR LOANS
TRAINING : Integral Coach Factory – Chennai.
COMPUTER SKILLS : C, C++
EXTRA CURRICULAR ACTIVITIES : Attended NSS Camp at Thirukandalam
Village (2002)

[Guest]

RESUME :-
Tushar N Hedaoo
tushar.hedaoo AT gmail.com

Wealth Relationship Manager
Team Management – Business Development – Customer Relationship

PROFILE
- Banking experience for more than 3 years currently working as a Privilege Banker and also handling a team of 4 JO’s.
-
Advanced exposure to conceptualizing and implementing business strategies to consolidate the marketing processes, streamline the business center operation and maximize profits
- Proven competencies in managing the sales infrastructure, capitalizing on market trends and increasing sales and market share
- Demonstrated expertise in market research, developing and managing the channel network, formulating budgets, and coordinating the various sales processes
- Proven track record in building and managing client and franchise relationship

PROFESSIONAL EXPERIENCE
BIRLA SUN LIFE INSURANCE April2006
RELATIONSHIP MANAGER (FOR MORE THAN 9 MONTHS)
Responsibilities :
- Suggesting customer to manage their wealth in a proper and in a profitable manner.
- Building Relations with the customer and bonding them for a long term relationship.
- Giving a proper structure of funds to allocate their wealth in a proper growth way.
Achievements :
- Successfully achieving 15policies in a weeks time.
- Achieving appreciation in a form of silver coin from the organization for good work.
WCL Sutratritech SEPTEMBER2007
TELECALLING AGENT
Responsibilities :
Making calls to UK based customer and cross selling them 3G mobile phones.
Also helping them in suggesting the best phone and network for their better half.
Providing good quality service in cheaper rates.
Achievements :
- Successfully increasing the sales by including me as a new team member.
SUTRATRITECH January 2008
VOICE AND ACCENT TRAINING
Responsibilities :
Giving voice and accent training to students
Making them know regarding the UK and US based processes and team along with
Proper ways of calling and call mannerism
Achievements :
- Increasing the students mark from the previous footfalls
ICICI BANK LIMITED OCT2008-TILL DATE
Privilege Banker
RESPONSIBILITIES :
MANAGING THE OPERATIONS OF THE BRANCH
MANAGING THE WEALTH CUSTOMERS OF THE BRANCH
HANDLING CASH / CLEARING OF THE BRANCH.
MANAGING PROFUNDS AND ALSO CMS IN THE BRANCH.
INCREASING THE SALES AND BUSINESS(CA , SA ,LI AND GI)
CUSTOMER QUERY RESOLUTION
Achievements :
- Substantially increased the sales of the branch by CASA and LI also.
- Achieved P1 RATING for the very first year.
- Also got promoted from Officer to PB.
- Also achieved personal appreciation from ZH for LI Business done
- Ace Banker certification achieved.
- Have marked a recognition on the wall of fame in the region.
EDUCATION
B.SC MICROBIOLOGY
Nagpur University
POST GRADUATE DIPLOMA FROM IFBI (INSTITUE OF FINANCE BANKING AND INSURANCE)
Diploma from Nagpur Centre
PROFESSIONAL DEVELOPMENT
Program on Passion at Work ICICI Learning Centre Mumbai (sep 2009)
-
Program on Interpersonal Effectiveness & Influencing Skills ICICI Learning Center Mumbai (April 2010)
Program on PB induction Training ICICI Learning Center Mumbai(July2011)

[Guest]

CURRICULUM VITAE
Email id-abhijit03saha AT gmail.com
ABHIJIT SAHA

Objective :
To become a successful professional and to work in an innovative & competitive world.

Academic Qualification :
February,2011 PGDBFS
Institute : NIIT IFBI ,Kolkata
Percentage : 64.6%
July,2010 Bachelor in Business Administration
University : West Bengal University of Technology
Percentage : 77.8%
May,2007 Class X+2 (COMMERCE)
Council : West Bengal Council of Higher Secondary Education.
Percentage : 55.6%
April,2005 Class X
Board : West Bengal Board Of Secondary Education.
Percentage : 61.75%
Computer Awareness :
Diploma in Financial Accounting System
Certificate in Information Technology Application
National Certificate in Modular Employable Skills (MES)
Date Of Birth :
March 30,1990
Interests :
Playing Cricket, listening songs, watching sports and news
Languages Known :
English
Hindi
Bengali

[Guest]

My name is Jaya Tulsiani. I am B.A English Honours Graduate, have done 1 year Diploma in Computers and at present working with HSBC Operations & Processing Enterprise (India) Pvt Ltd.
Looking for career oportunities and growth. Want to get into managerial level or relationship management. Want to grow along within organisation. Refer to my C.V for details.
CURRICULUM VITAE
Jaya Tulsiani
Career Objective
To work in a challenging environment towards a successful career in the industry by making the best out of my abilities and inter-personal skills for contribution to my employer organization and personal growth.
Present Working Status

HSBC Operations & Processing Enterprise (India) Pvt Ltd
Company Profile It is the oldest and one of the largest financial banking organizations with its offices all over the world with major operations in Europe, America, South Asia, Middle East and Africa. HSBC won the Best Consumer Internet Bank Award in November 2008 from Global Finance Magazine.
In India HSBC started its operations in 1865 more than 145 years back. It has grown since then at a very steady pace providing Indian corporate and commercial banking client high class services and meeting the needs of its fast growing personal banking customer base.
Designation Associate - Customer Service
Job Responsibilities - Provide courteous & timely service to customers with a view to resolving the query / complaint in totality while ensuring that the overall benchmarks set for complaint handling and calling customers are adhered to.
- Communicate correct product information and turn around times to customers while handling requests and complaints.
- Identify, understand and resolve customer requests or complaints.
- Adhere to Audit, Compliance and regulatory requirements (RBI, MasterCard & Visa).
- Be a responsible officer and team member and take active part in initiatives that help develop and enhance service and product knowledge.
- Attend huddles & actively participate in weekly team meetings.
- Develop individual competency by participating in training modules and workshops.
- Provide a one stop solution for the customer by constantly updating self with the Banks business and new products.
Highlights - Have been a part of presentation that was arranged to educate colleagues about CIBIL.
- Have been trained in credit cards, personal banking, handling collection queries and insurance.
Achievement at work - Certificate of Appreciation, in recognition and appreciation of extraordinary contribution to the organization.
- Bravo Day Award Certificate, in sincere appreciation and recognition of outstanding performance and going the extra mile.
- Certificate of Service Excellence.
Educational Credential
Year Examination/ Course Institution Board / University
2008 B.A.( English Honours) Shri Shikshayatan College Calcutta University
2005 Higher Secondary Shri Shikshayatan School H.S
2003 I.C.S.E. Jewish Girls’ School I.C.S.E
Additional 1 year Diploma in BSIM (Business System Information Management) NIIT --
Educational Achievement - Have won Certificate in Plus II for scoring highest marks.
- Star Champ in School for Best Student.
IT Skills
- Software : Windows 98 / 2000 / 2003 /2007 XP
- Basic knowledge of MS Office – MS Word, MS Excel, MS Power Point
- Working exposure on Internet Applications.
- Internet surfing and sourcing information.
Personal Attributes
- Good communication skills.
- Comprehensive problem solving abilities.
- Good interaction, interpersonal and decision making skills.
- Good team player - able to make useful contributions towards goals.
- Innovative, energetic, independent and hard working person.