Dr.D.Y.Patil Institute of Hotel Management & Catering Technology : Pune

[mariammal]

Career Opportunities
Hospitality & Tourism is the fastest growing industry in the world and with global growth and development , the hospitality industry has opened up innumerable opening for our graduates .
The industry is unanimous in its requirement for skilled , well trained knowledgeable professionals .A Course in hotel management guarantees a bright future and innumerable career opportunities as well as scope for higher education .

It may sound cliché but "sky is the limit "for our students and we at Dr. D.Y.Patil encourage them to "dream big" and "Believe in Themselves".

There are numerous career opportunities for hospitality graduates as Management trainee in hotel and allied industry
5Star deluxe, 5-Star, 4Star, 3Star hotels, Motels and Resort in India & abroad
Travel agencies in India and abroad Domestic and International airlines Cruise liner
Railway
Govt.of India/State Govt.tourist office/Hotels
Industrial and Hospital Catering
Restaurant Chains/Fast Food Chains in India and abroad
Hospitality-related functions of big Companies (e.g Reception Desk/P.R.Executive)
The Defence Catering
Leisure industries like Clubs/Resort/Gust Houses
Entrepreneurship in Hotels /Restaurant /Commercial catering
Catering /other Leisure Activities
Teaching Faculty in Food Craft Institute and Hotel Management Colleges.

Contact us
Dr.D.Y.Patil Institute of Hotel Management & Catering Technology
Survey No.87/88,
Mumbai-Pune Express Way ,
Tathawade,
Pune-411033.

http://www.dypatil-hmct.com/careers.html

[Guest]

Nitin Salunke
E-Mail : nitinslaunkhe2005 AT yahoo.co.in

Objective
To achieve utmost standards and knowledge in food and beverage service department.
Education
June 2002 – May 2005 3 years Diploma in Hotel Management
Courses taken : Food and Beverage Service,Hotel Front office,Housekeeping,Food production ,Backery and Confectionary,Hygiene and Sanitation,Food and Nutrition Management, Hotel Economics, Sales and Marketing. Pune, India

June 2001 – March 2002 Higher Secondary School Pune, |India

Training / Work Experience
F&B Service,
Sept2007 – till now Carnival cruise
Head Waiter
o Looking after sections
o Taking briefing.
o Receiving guest to their allocated tables
o Taking diet orders.
o Getting feedback of service.
Southampton, England

Sept 2005 – April2007
Hotel “The Park Hyatt Goa.”
Waiter .

o Checking restaurant set-up & maintainence .
o Checking grooming standards of subordinates.
o Order taking & up-selling of menu items & beverages.
o Making Ingredients List for next day requirements.
o Taking inventory & making recquisitions of items required for the outlet.
o Recognise guest by name and keeping in mind their likes dislikes about food. Mumbai, India

Skills
Languages English, Hindi, Marathi .
Computer Fidelio,Point of Sale,windows2007 , Micros, Internet
Personal
I am good learner, flexible and reliable person. I work hard and think differntly. I have good communication skills.
My hobbies include travelling, swimming, listening music.

[Guest]

dear sir,
I am looking for a lecturer job for catering college.I had a 21 years exp. in catering industry with having all hygiene safety international certificates & practical knowledge.
Thanks
ajim kadri

[Guest]

dear sir the age critera for hotel management is v less can i know the age criteria

[Guest]

i want to be a lecturer in food colleges located in pune . i am interested in teaching. i had completed my PG.in Food Processing & Preservation . i am looking for a job.

[Guest]

MY RESUME : ABHIJEET PATIL
Abhijeet Patil
Email Address : abhi18sep AT rediffmail.com

Career Objective :
To obtain a challenging position in forward looking organisation that requires highly motivated and flexible keen person to be creative learning & contributing.
Location Preference :

Core Competencies
Marketing / Business Development
- Servicing High Net worth Individuals for the company
- Linking customer requirements and processes.
- Business development through generation of sales leads.
- Addressing client queries by researching and gathering information from concerned departments of the project.
- Experienced in handling commercial relationships of high value with High Net worth Individuals.
Client Servicing
(Pre & Post Sales)
- Ensuring customer satisfaction by achieving delivery of service quality norms.
- Strategizing policies & procedures in the operating systems to achieve greater customer delight.
- Reviewing & interpreting the market trends / client feedback to attune the business strategies as per the guest requirements & expectations.
- Responsible for coordinating with the guest and facilitating them with various amenities.

Experience :
Nov 2011 till date : Working in UK’ Resort Khopoli as a Front office Manager Handling Majorly Front Office
Jan 2008 till Nov 2011 : Working with Aamby Valley City as Front Office Executive handling Majorly Front Office Operations & Reservations
Aamby Valley City is an integrated Hill City spread over an area of 10,600 acres (4,294 hectares) developed by Sahara India Pariwar.
www.aambyvalleycity.com
Job Profile :
Handling front office & reservations.
Preparation of Provisional Occupancy & Room Inventory.
To maintain good relations with present and prospective clients
Ensures all records and documents are maintained as per standards laid down by the management.
Involve and take care of the Operations of all Departments and ensure that smooth running of the Office is maintained at all times while maintaining the international quality standards
To ensure smooth operation within the department.
Reviewing & interpreting the market trends / client feedback to attune the business strategies as per the guest requirements & expectations.
Nov 2007 till Jan 2008 : Worked with Fariyas Holiday Resort Lonavla as Front Office Assistant Handling Front Office Operations
Job Profile :
Handling front office
Preparation of Provisional Occupancy & Room Inventory.
To maintain good relations with present clients
Ensures all records and documents are maintained as per standards laid down by the management.
To ensure smooth operation within the department.
June2007 till Oct 2007 : Worked in Leroyce Pune for 06 Months as a Front Office Assistant (Trainee)
Educational Qualification :
Passed HSC from Don Bosco Lonavla, Maharashtra Board.
Passed SSC from Kendriya Vidyalaya, Lonavla, CBSE Board.
Professional Qualification :
Passed Bachelor of Hotel Management and Travel and Tourism from Sinhgad Institute, Lonavla.

Strengths :.
Excellent Sales Skills.
Good Communication Skills.
Problem Solving Skills.
Leadership Skills.
Declaration : I certify that the information given above by me is true to my knowledge.
ABHIJEET PATIL

[Unregistered]

Curriculum Vitae
Bhawna Pandey
Email : bhawna.pg AT gmail.com

Objective :
To broaden my experience by taking more challenging assignments, to strive hard, prove my worth and leave a mark in the organization that I serve.

Work Experience :
1.Oakwood ResidencyNaylor Road, Pune (Since Dec 10,2012 )
(Hotel & service apartments)
Currently working as Manager Housekeeping.(Dec 10 till date)

Current Key Responsibilities include :
1. Cost Control/Profitability
** Ensure to achieve the Budgeted Labour Cost %
** Meeting of Budget for Housekeeping Expenses in order to meet the budgeted Room revenues/Room division Profit.
** Discovering and reporting of Room Revenue and Occupancy Discrepancies
2. Administration
** Participation and attendance at daily/weekly Department Head Meetings
** Complete all monthly inventories & submission of MIS to Finance manager in specified time to further discuss the expenses and budget forecast for the month with General manager
** Acting as Manager on duty in the Hotel as and when scheduled for the same.
** Prepare purchase orders and order supplies as required
** All staff vacation schedules completed and maintained
** Co-ordinate Lost and Found Department and Log Book
** Control and accuracy of Maintenance Log
** Completion of Weekly Room Inspection with Maintenance
** Documentation and completion of inspection deficiencies
** General cleaning schedule maintained
3.Product Quality :
** Ensure that all guest supplies per the hotel brand standards
** Ensure that Rooms are cleaned and maintained to Hotel standards (daily Inspection)
** Ensure that Preventive and daily maintenance is effectively carried by engineering
** Ensure that all linen is inspected for tears, fading etc... and standards maintained
** Responsible for Proper receiving and storage of products
** Responsible for Consistent cleanliness of Public Areas
4.Service :
** Ensure proper trainings in the department for all team members
** Ensuring guests ‘requests and preferences are completed.
** Handling and Minimising Guest complaints to achieve nearest guest Satisfaction scores.
** Responsible for the Attitude and appearance of self and all team members

2.Radisson Hotel, Kharadi,Pune
Worked as the Assistant Manager, Housekeeping (Sept 10, 2011 till Dec 09,2012)
Reporting to the Housekeeping Manager / General Manager in HOD’s absence.
Job Responsibility included assisting the Housekeeping Manager in the following :
** Attend Meetings in the absence of housekeeping Manager.
** Attend Monthly Managerial Review Meet with the Housekeeping Manager to discuss expenses and budget forecast for the month, addressed by the General Manager.
** Acting as the Manager on Duty in the hotel once in a month.
** Attend other Meetings like Purchase Pending Meet held by Materials Manager, Group check-in Co-ordination meets headed by the Sales team, Quality Circle Meet /Inter departmental meet to discuss key Points for any improvement in Product & existing process etc.
** Hiring and training team members to achieve highest level of standards in housekeeping.
** Taking the Class room induction on Housekeeping for new joiners conducted by the learning & development Department.
** Recognising Staff efforts, Nominating and appreciating performance via Bravo Certificate or in Cash in the monthly event held in the Hotel addressed by General Manager.
** Managing vendors / suppliers.
** Snagging of Guest rooms, public areas (Front and back of the house areas) and continuous strong follow up to achieve Zero defect target in the hotel as per standards.
** To ensure cleanliness and aesthetic appeal of all areas.
** Oversee housekeeping operations in terms of manpower, processes and quality of product and establish the highest standard
** Interacting with various departments to ensure best possible services, increase in productivity & smooth functioning of the department as a whole.
** Maintaining /updating records and controlling inventories.
** Promoting team spirit amongst the staff.
** Interacting with Guests (VIP, Long Stayers, Single Lady travellers) to ensure their comfortable stay.
** Checking VIP Arrivals & in-house per day and also Review of supervisors Performance on daily basis & Reporting any deviations to the Housekeeping Manager with solutions for improvement.
** Assisting the Manager to Plan and budget the revenue and cost for the department
** Set up Cost Control Measures & ensure those are being adhered to.

3. The Orchid hotel, Ville Parle, Mumbai (Kamath Eco Friendly Group of Hotels).
Worked as the Assistant Manager Housekeeping for six Months
Reporting to the Executive Housekeeper.
Job Responsibilities :
** Attend morning Meeting in the absence of housekeeping Manager.
** Training team members to achieve highest level of standards in housekeeping
** Snagging of Guest rooms, public areas (Front and back of the house areas) and continuous strong follow up to achieve Zero defect target in the hotel as per standards.
** Co-ordination with other departments.
** Interacting with Guests (VIP, Long Staying Guest, and Single Lady Guest) to ensure their comfortable stay.
** Checking VIP Arrivals & in-house per day and also Review of supervisors Performance on daily basis & Reporting any deviations to the Housekeeper to discuss on possible Improvements.
** Strict follow up on Cost Control Measures & ensure its adherence.

4. Grand Residency Hotel and Service Apartments (Bandra) ,A Property by Concept Group of Hotels (35 Service Apartments)
Worked as Deputy House Keeper (May 2009- Sept 2009)
** Reporting to the General Manager of the hotel
Job responsibilities :
** Managing vendors / suppliers.
** Oversee the Correct Procedure being followed for the Supply of soiled /fresh Laundry & linen in and out of premises (as the same was contracted)
** Oversee Housekeeping Operations to ensure that a welcoming atmosphere and a courteous, reliable service is achieved from all levels of the department.
** To establish good working relationships with other departments of the hotel.
** Ensure that a good Training process is followed as per the Standard Operating Process to achieve maximum efficiency possible.
** Ensure safety & security measures are known to every staff of the department. and adhered to.
** To attend morning/other meetings with GM and all HODs to keep the General Manager informed of all the matters requiring attention and discussing ways to achieve better co-ordination with other departments’ Heads.
** Interacting with the guests In-House and ensuring comfortable stay.
** Taking Property Rounds with Chief engineer & ensure that hotel's property is well maintained.

5.Crowne Plaza Surya, New Delhi (Aug 2001 - Dec 2004)
Worked as Housekeeping executive
Reporting to the Deputy Manager Housekeeping / Executive housekeeper.
My Job Profile included :
** To establish a welcoming atmosphere and a courteous, reliable service from all staff of the department.
** Taking / Co-ordinating within the department with supervisors for Current & fixed assets Inventory.
** Taking Linen Inventory and co-ordinating with Auditors for random check.
** To establish a good working relationship with other department.
** Train, control & supervise the new and existing staff to achieve maximum efficiency possible in care and comfort of the guests.
** Ensure safety & security measures are known and trained to every staff of the department and adhered to.
** Taking feedback from Supervisors & to keep the Deputy/ executive Housekeeper informed of all the matters requiring attention.
** Interacting VIP In-House and ensuring comfortable stay
** Daily Checking and Maintaining guest rooms and public area of the Hotel.

6. Jaypee Residency Manor, Mussoorie. (June 2000 -July2001)
Worked as a Hotel Operations trainee (Job Role : Supervisor) in Housekeeping department.
Reporting to the housekeeping executive.
My job Profile included :
** Desk handling (Tel, records and misc.)
** Supervision of Linen and Uniform Room daily
** Handling guests' complaints, preferences of regular guests and requests.
** Co-ordination with other departments.
** Daily checking of guest rooms and public areas, & reporting and follow up on any maintenance required.
** Staff handling (making duty roasters, their welfare, etc)

7 .Six Months’ Industrial training :
From Jaypee Residency Manor, Mussoorie :
Experienced workflow in all Major and Minor departments of the Hotel and thus decided to take the challenges in Housekeeping as a career most suitable for self.

8. Other Work Experience :
Hero ITES, BPO, Gurgaon (Jan 2005-Mar2007)
Worked as Sr. Customer Care Associate (dealing with US Clients)
** Handling calls (queries & complaints), by self or Call forwarding to respective section.
** Data entry and updating the information required for next Associate for reference.
** Up selling, reselling and Cross-selling the product.
** Troubleshooting the Product.

Educational Information :
** Three years' Diploma in Hotel Management from Institute of Hotel Management Catering & Nutrition, PUSA, New Delhi.
** Graduation (B.Com from H.N.B Garhwal University, Uttarakhand)
** Intermediate from St Thomas' College, Dehradun, Uttarakhand. (ISCE Board)
** Basic Computers - MS Office, Hotel Software

Personal Information :
Marital Status : Married (April 28, 2007)
D.O.B : March 10, 1979

Date : 11/11/2013
BHAWNA PANDEY