RG Associates : Thane

[muthukalee]

Company Name : RG Associates

Company Location : Thane

Company Profile :
RG Associates is into Education, Recruitment and Immigration Consultancy specializing exclusively in the permanent placement of IT personnel and other high ranking personnel in India. As a management we have in excess of 7 years experience in both the education and recruiting fields. With our extensive hands on experience in these fields and our wide network of contacts in the industry, RG Associates is perfectly positioned to assist any company and University in finding the right candidate or finding any candidate the perfect job.

Services Offered :
Recruitment
Education
Immigration

Company Address :
RG Associates
B/208,P.P. Paradise, Ambadi Road,
Vasai Road(west), Thane: 401202,
Maharashtra, India.

Website : http://www.rgassociates.net/

How to submit CV / resume : info@rgassociates.net

Placement Agencies Thane, Manpower Consultants Thane, Staffing Companies Thane

[Guest-IJT]

Name : donna mae s. bathan
Email : hanggreyy AT yahoo.com
Designation / Skillset : customer service representative
i, donna mae suplido bathan would like to inform you that i attached in here my curriculum vitae with my profile, synopsis of achievement and detailed job experiences.
thank you very much.

Resume :
BATHAN, DONNA MAE SUPLIDO
hanggreyy AT yahoo.com
OUTBOUND SALES REPRESENTATIVE / CUSTOMER SERVICE REPRESENTATIVE
Profile - With 2 years of successful experience in outbound sales and customer service in support with recognized strengths in doing sales, giving customer satisfaction, good communication skills, and planning/implementing proactive procedures and systems to avoid problems in the first place..
- Possess solid computer skills.
- Excellent working knowledge using Microsoft Excel, Microsoft Word, Microsoft Power point, and Basic C-Language.
- Ability to enhance and initiate customer service employee.
- A team player whose willing to share best practices, good conduct, punctuality, professionalism and personal etiquette with colleagues.
Synopsis of Achievements - Employee of the Month for Outbound Sales Account (February and July 2011).
- Top Agent of the Month for Outbound Sales Account (February to September 2011).
- Awarded as Quality Sales Agent for the whole Outbound Sales Department.
- Created customer satisfaction survey, drastically reducing potential problems.
Employment NCO-RMH TELESERVICES ASIA-PACIFIC INC.
Bonifacio Global, Taguig City PH 2010-Present
Outbound Sales Representative
- Interacting by phone with the customers to solicit order for services or goods.
- Requesting donations, information, making appointments, collecting information or conducting follow-up.
- Communicating private individuals or businesses by phone for various purposes.
- Delivering prepared sales scripts in persuading potential customers or clients to purchase the organization of product or service.
- Describing products and services, responding to questions, and obtaining customer information.
- Obtaining possible customer leads and conducting follow up on first point of contact.
- Developing targeted sales campaigns, which increase sales to the organization from corporate customers.
- Entering data and maintaining database of existing customers or potential customers.
- Maintaining records of telephonic communications, interactions, accounts, orders, and payments.
- Taking proper care that the outbound calls do not disturb, annoy, or offend people enrolled in do-not-call lists.
AEGIS PEOPLESUPPORT
Makati City, PH 2009-2010
Customer Service Representative
- Establishes and maintains a high level of customer satisfaction in all sales transactions.
- Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.
- Identifies opportunities to up-sell and cross-sell customers.
- Handles inquiries with regard to product, pricing order expediting, customer relations and complaints.
- Handle all incoming phone calls with courtesy and professionalism.
- Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks.
- Responsible for handling and resolving customer inquiries accurately timely.
- Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process orders, sending acknowledgments with notification of order changes or per customer request.
- Ability to learn order processing system regarding all aspects of order entry, order inquiry, customer, customer cross-reference, and any other functions necessary to perform daily tasks.
- Understands shipping instructions and comprehends distribution center processes.
- Responsible for maintaining and updating customer files.
- Request and issue debit/credit memos and return goods authorizations as required.
- Correct incomplete orders.
Education Manila Central University
Rizal Ave., Monumento Caloocan City 2005-2009
Bachelor of Science in Nursing

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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4760775
Date & Time : 21st Oct 2011 6:07 AM (UTC)
IP Address : 119.92.224.123
Browser Info : Mozilla/5.0 (Windows NT 5.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
Predicted Country ;: Philippines