www.sparkindia.com Spark Technologies Ltd Delhi : TECHNICAL SERVICE ENGINEER

[mariammal]

MARKETING, ACCOUNTS EXECUTIVES, TECHNICAL SERVICE ENGINEERS

MARKETING EXECUTIVES
Sharp, talented and enthusiastic candidates who are self-driven, self-motivated and results oriented. Long-term growth opportunity and career development.
Experience : 2 - 5 years in networking products.

TECHNICAL SERVICE ENGINEERS
Experienced networking engineers having knowledge of Cisco Routers, Switches, Operating systems, Servers, Copper & Fiber structure cabling. Certification are an added advantage.
Experience : 2 - 5 years

ACCOUNTS EXECUTIVES
Experienced accountants having knowledge of corporate accounting in a computerised environment, Taxation, Finalisation of accounts desired.
Experience : 2 - 5 years
Send your resume to jobs@sparkindia.com

contact us
Spark Technologies Limited
308, Eros Apartment,
56, Nehru Place,
New Delhi-110019

http://www.sparkindia.com/careers.html

[Guest]

Resume
R.KIRAN KUMAR
E-mail : kiran.kittu.rk AT gmail.com
Professional Objective
Targeting to serve at middle level managerial positions in after Sales & Service with a value driven organization to achieve professional excellence while making optimum utilization of my experience, knowledge and technical skills.
Education Qualification
Bachelor of Technology in Mechanical Engineering from J.N.T.U.A, (A. P) in 2010
Diploma in Mechanical Engineering from S.B. T. E & T, (A. P) in 2005.
Intermediate from Board of Intermediate Education, (A. P) in 2003.
Career Highlights-Professional Experience : Over 3 Years 8 Months.
1stDec 2010 - Till date Industrial Diesel Engineers Company as Service Manager
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IDEC is the culmination of 35 years of experience in the sales and service of Heavy Diesel Engines by Industrial Diesel Engineers, which specialized in Sales and service of Greaves Engines. Fueled by the impetus of the collaboration with AL-AZAUBA UNITED GROUP, OMAN, the largest Heavy Diesel Engine Re-builder in the Sultanate of Oman. since 1993 with its promoters having experience in this industry for over three decades. The need for Professional re building of Heavy Diesel Engines was felt and hence the inception of ID Engineering Company currently the pioneers in this part of India
Responsibilities :
- Responsible for ensuring effective after sales service to our customers.
- Ensuring fastest response to customer complaints through service Engineers and conveying them technical news, latest updates about the product.
- Delivering the vehicle after service within the set timeframe to the customer & Customer Satisfaction Index (CSI) improvement and ensuring customer satisfaction
- Monitoring and regular contact with customers through personal meetings, email, phone calls and understand customer needs on a regular basis. Use data from log sheets to track parameters such as response/resolution, timeliness/discipline and meeting commitments
- Highlighting the manufacturing defects to Quality dept & Company, out of the complaints received from the field.
- Deals with early field failures analysis and resolving problems.
- Monitoring & handling the Installation and Commissioning of New DG Sets & Re-built DG.
- Achievement of annual maintenance contract (AMC) targets as per
- Responsible for warranty management at the dealership and giving feedback to Company for product improvement
1st April’10 to 30 Nov’10 with M/s : MBG –SCOOTERS as Asst. Service Manager (Bajaj Auto Ltd AT 2Wheeler Dealer).
Responsibilities :
- Monitoring the customer satisfaction index (CSI) through internal and external audits and taking corrective actions in the weak areas.
- Reporting on technical feedback on Product performance and PDI performance to HO.
- Assessing and motivating the manpower for improving the performance continuously
- Organizing the need based service campaigns like service promotional camps, goodwill camps, and new product test ride camps in tune with the sales activities.
- Handling Technical Reports, Warranty & Free service coupons Submission & it settlement.
- Special focus on Referral sales at Dealership & Networks through Service & Monitoring & coordinating with Sales and Parts functions in the field.
- Using the SAP Programs, to ensure the Obtain better Relation of Service Management
- Improvements in the DSS (Dealer Service scores) based on, B2B & B2C Parameters.
,
1st January’ 06 to 31 March’10 with M/s : BHAGYALAKSHMI AUTOMOBILES as Works Manager & Dealer Service Engineer.
In April 2007, on the basis of my performance and good technical skills, my employment was confirmed within 15 months and was promoted to Works Manager. I had studied of My B.Tech in Full Time College & Meanwhile I was worked as Works Manager after Completion of College hours. – As a Part Time Job from the Period of July ’07 to Marc’10 (i.e. 2 Years 9 Months)
Job Profile :
- Review & monitoring of In process of Vehicle in Inflow & Out flow.
- Analyzing the complaint and taking corrective measures to prevent its reoccurrence through Why-Why analysis.
- Ensure fulfillment of network expansion plan and workshop profitability plan
- Scrutinizing technicians’ productivity and efficiency levels; assessing drops in productivity and instituting corrective actions; identifying & facilitating training requirements of workshop staff.
- Customer meets to gauge over all experience in Sales & Service process and understanding the gaps for continuous improvement.
- Process Development of dealership & Network in different parameters to fulfill customers’ expectations to achieve highest satisfaction.
- Monitoring and giving feedback on product performance, customer acceptance to H.O.& R.O
- Reduced warranty NCR effective implementation of Portal software at Dealerships and moving towards ZERO WARRANTY REJECTION.
April’ 05 to Dec 05 with M/s : SAI LAKSHMI TVS as Floor In-Charge & Service Advisor.
Job Profile :
- Making Job card & Inspect the Floor Jobs
- Actively involved in the day to day activities of company administration and appraisal of staff performance.
- Monitoring and ensuring compliance with timelines and deliverables by optimizing the quality standards and improving it.
- Managing issues pertaining to customer complaints and addressing grievances.
- Handling of Warranty job & FSC Submission.
- Monitoring the Spares Parts Consumption Targets.
Field activities & Achievements.
- Organizing the need based service campaigns like service promotional camps, goodwill camps, and new product test ride camps in tune with the sales activities.
- Customer meets to gauge over all experience in Sales & Service process and understanding the gaps for continuous improvement
- Appointing & promoted the Vehicle Dealers, like Rural Service Outlets into Authorized Service Centers for effective reach in potential rural pockets.
- Creating and ensuring the infrastructure as per the CI norms.
- Effectively promoted services and tracked customer satisfaction through customers meets, free service camp, Local Mechanic Meet, Mileage Mela.
- Ensuring availability of trained manpower in the entire network, training expert technicians
- 80% achievement of Network targets.
- Improved CSI rating by achieving overall 84% customer satisfaction..
- While I Studying of My B.Tech I had worked as Works Manager after Completion of College hours & fulfilling the responsibilities.
Workshops & Training

- Two Days work shop on Alternative Fuels Using on IC Engines, at K.L.N. Engineering College, Madurai.
- One Month training on MSME Programming on Entrepreneur Development at Sri Venkateswara Engineering College, Chittoor
- Three Days Training Programming for Pulsar-150cc UG-III (2w) in Bajaj Auto Ltd Training Center at Bangalore
- Five days training on Kristal (2w) Bajaj Auto Ltd Training Center, Bangalore
- Three Days training on Warranty In-charge Training Program Bajaj Auto Ltd Training Center, Bangalore
- Seven Days training on FOSA program at Bajaj Auto Ltd Training Center, Bangalore.

[Guest]

CURRICULUM VITAE
AMARENDRA KUMAR PANDEY
E-mail : amarendra085 AT gmail.com
CAREER OBJECTIVE :
To build a long term Promising Career in a reputed Organization which give me an ample scope to learning & encourage professional growth with a wide range of challenging assignments there by utilizing my skills and knowledge.
EDUCATIONAL QUALIFICATION :
- High School from U.P.Board in the year 2000 with IInd division 53% marks.
- Intermediate from U.P.Board in the year 2002 with IInd division 59% marks.
- Shashtri from Sampurna nand University in the year 2011 with Ist division 70% marks.
- Pursuing in DOEACC SOCIETY ‘O Level’ diploma
PROFESSIONAL COURSES :
- One year Apprenticeship completed from 10/10/2007 to 09/10/2008 undergoing HAL “Hindustan Aeronautics Limited” Accessories Division Lucknow – 16.
- Two years Turner Course passed with 85% from GITI, Aliganj, Lucknow in the year 2006.
- Certificate CNC LATHE & CNC MELLING CIPET Lucknow in 2009
WORK EXPERIENCE :
- One year experience Certificate as a Technician from A-Tech Engineering Works “Designers, Consultant, Fabrication and Machinist of Industrial Flanges, Pressure Vessels, Piping and all king of Mechanical Job Work Tarapur Distt. Thane, Maharastra - 401506”
Duration : From 1st August 2006 to 30th September 2007.
OTHER QUALIFICATION :
- N.C.C “B” Certificate Holder.
FIELD OF INTEREST :
- Playing Football, Traveling, Reading books, Singing, Listening music, Dancing etc.