www.airtel.com Bharti Airtel Ltd Noida : MIS Executive

[Admin]

Bharti Airtel Ltd Sector-58, Noida : MIS Executive
Company Name : Bharti Airtel Ltd ( airtel.com )
Company Location : Sector-58, Noida
Designation (of vacancy) : MIS Executive
Company E-mail ID : serco.pvtltd@airtel.in
Company Website : www.airtel.com

Job Description, Candidate Profile, Company Profile, Company Address :
1. Call picking and Call closing with in TAT on HP CSN (Channel Services Network) and CRM based internal company’s software.
2. Daily basis make the Open Job report of warranty and non-warranty cases in MS-Excel.
3. Weekly basis make the PMMS and PPMC report in MS-Excel.
4. Daily focus on Escalated calls / SLA violated calls / Critical calls related
to spares as well as services calls. Handle proactively with cost effective
Solution. MOM with Back End Team and do RCA with concern as required.
1. We are making the call to customer and provide the information with quality for new plans / welcome call / first bill call / bill amount / caller tunes and SMS packs of Reliance Prepaid and Postpaid connections.
2. Call activity updated with customer response (Negative or Positive) on CRM based internal company’s software and MS-Excel Sheet.
3. Daily basis make the productivity report for achieving the target in MS- Excel.
4. Daily basis achieve my target and help to our team for achieving our team target.

[Guest]

Himanshu Saxena
Mail ID : himanshuash AT rediffmail.com
himanshujoy AT gmail.com

Professional Experience :
ARCHIDPLY INDUSTRIES LIMITED
ENGINEERING INTERIOR SOLUTIONS SINCE 1976
( 10th Dec’ 2007 to till Date )
Presently working with, M/s ARCHIDPLY Industries Limited, ARCHIDPLY an ISO 9001-2000 Certified Company, Company is into Manufacturing of Plywood, Pre-Laminated Board, Particle Board & Veneers Plot No.7, Sec.9,I.I.E. Sidcul Pant Nagar U.S. Nagar (Uttarakhand), as a EDP Assistant.
Job Profile
1. Collecting Data from all the Department of Factory on Regular Basis. Preparing & Analyzing the Data and Making MIS.
2. Generating Daily Reporting to Upper Management by others department in Computerized Environment.
3. Maintenance of Computer Systems.
4. Updating the Incoming & issues records in ERP Package.
5. Generating Various Reports from ERP, downloading into Excel and Modifying as per Schemes requirements.
6. Modification of all Existing Software in house Developed Programmed Based on FoxBASE, Dbase & FoxPro.
7. Operation of all Electronic Equipments like Fax, Xerox, EPABX etc.
8. Modification & Programming Implementation of Software.
9. Working on Outlook Express with its Configuration Setting.
10. Regular Back Up of Data from Server Etc.
11. M.I.S. Report (Total Plant Activities daily ) preparing for Managing Director.
12. Installation of Computers with on Line & off Line UPS as well as Pheripherals of Computers such as Printers. etc.
13. Proficient in MS Office, Internet and Computer Applications.
14. (Local Area Network & Other Computer Related Peripherals-Installation Up-gradation & Maintenance)
I have total 8 years Experience in Industries, Presently I am looking after the EDP Functions for ARCHIDPLY Industries Limited, Sidcul Pant Nagar (Uttarakhand)

M/s Bhaskar Energy Pvt. Ltd.
( 10th July’ 2006 to 30th Nov 2007 )
Worked with, M/s Bhaskar Energy Pvt. Ltd., (GOEM OF KIRLOSKAR OIL ENGINES LTD.), is an ISO 9001/2000 company, Company is into manufacturing of SILENT DIESEL GENERATORS and CONTROL PANELS, I.I.E. Pant Nagar U.S. Nagar (Uttarakhand), as a Computer Executive.
Job Profile
IT Function :
1. Collecting a data and making a MIS.
2. Operation Maintenance of Billing System(Dispatch) with the help of Tally (5.4.& 6.1).
3. Drafting letters . Administration & Supervision of Computer Department.
4. (Local Area Network & Other Computer Related Peripherals-Installation Up-gradation & Maintenance)
5. Well Command on Hindi Typing & Hindi Dictation on Computer.
Personal Function :
1. Maintaining the records related to Personal Department.
2. Handling of Time Office Activities.
3. Operation & Maintenance of Attendance & Payroll system.
M/s Radha Vanaspati Limited
( 17th June’ 2002 to 30th June 2006 )
Worked with a leading Vegetable Ghee & Refined Oil Manufacturer M/s Radha Vanaspati Limited, Rudrapur Road, Kichha, Udham Singh Nagar, Uttaranchal as an EDP Incharge in Computer Section.

Job Profile
1. Modification & Programming Implementation of Software.
2. Making Report related to Production & Consumable Store Stock with the help of Word-Star.
3. Billing of Stock Transfer, Invoices, By-Products & Remittances of Raw Material with the help of Fox-Pro 2.6.
4. Drafting letters with the help of MS-Word.
5. Preventive Maintenance of Computer Systems
Academic Qualification
B.Sc ( Physics, Chemistry, Mathematics Group ) With 1st Division (63 %) From M. J. P. Rohilkhand University Bareiily (U.P.) in 1999.
Technical Qualification
Diploma in Computer Programming & Application (Equivalent to PGDCA) with
“Merit” Grade (76% ) from TATA INFOTECH EDUCATION Bareilly ( U.P. ) in 2001.
Dos, Window 97, 98, 2000, Window XP, Win NT, Unix (with Shell programming), LAN (With Administration), Computer Concept & Paradigms. MS-Office (MS- Word, MS- Excel MS-Power Point), Office 2000, Office XP. C, (C including Data Structure) C++, HTML, Basic Programming Tools. Tally 5.4, IBA (Introduction to Business Application) MS-Excess, Fox-Pro 2.6. Surfing, E-mail Sending & Receiving, Checking mails, Multimedia. SSAD Structure System Analysis & Design . Hardware Assembling & Installation of Software.

[Guest]

RESUME
Harish Kumar
Email : 81hkumar AT gmail.com
Career Objective A career with a progressive organization that will use my education, skills, abilities and experience in an executive capacity, where I can effectively contribute to operations in any capacity that best matches my skills and experience.
Experience
- I am working with “Airware Inc” B-28 Sector – 63, Noida–201301 as MIS Executive since October 2009 to till now.
Job Profile
I am working with “Audit & Commission Team” as MIS Executive. Airware Inc is a BPO and its working for
“Intouch Mobile Store” which have 176 stores in USA, and deal with “Tmobile” & “Sprint” (sale mobile phone,
Activation, accessories and features). When sale person soled any type of product he updated in RIQ software
then we run report and verified the sale are correct or wrong by some Intouch software’s and then define the sale
Commission and update as MIS Report daily basis.
Responsibilities
- Activation and feature audit verification & make report.
- Duplicate activation and feature report.
- Define commission on audited data.
- Making discrepancy report.
- Maintain consol file as per monthly basis.
- Working with Deactivation File for received activation charges.
- Worked as a Sr. Executive-MIS in Achin finance & leasing pvt.ltd.In DSA of Airtel Retention’s. From December 2008 to September 2009.
Job Profile
I was worked as Sr. MIS Executive in Achin finance is a DSA of Airtel retention which have called to the
Customer and try to retain the customer.
Responsibilities
- Making MIS report on daily basis.
- Making Agent Productivity Report on daily basis.
- Preparing process roster and maintaining process attendance.
- Preparing salary attendance.
- Updating it on every new updates.
- Doing analysis on Non Retain Case.
- Handling 15 field executive.
- Maintain Activation file for unbarring.
- Allocation divides by area & distributes all FOS and tell caller.
- Maintain agency feedback according to non-retain cases.
- Worked with ATS SERVICES PVT.LTD. For CITI FINANCIAL as a Sr. Executive-MIS from September 2006 to November 2008.
Job Profile
I was worked as MIS Executive in ATS Services this is a BPO of citi financial which have calling on B-0,
B-1, B-2 and recovery data to received the customer monthly EMI.
Responsibilities
- Making MIS of call center and field process.
- Making collection reports on daily basis.
- Making roster for all team leaders, team agents and other employees.
- Making MTD reports of total PTP, feedbacks, annexure, collection reports, agent wise resolution location wise resolution.
- Making DCR (daily calling reports) call center wise and agency wise.
- Making allocation Agency wise.
- Making productivity reports, performance reports and call center resolutions.
- Makes Discrepancy report.
- Worked as a Data In charge DSA of TATA, CITI FINANCIAL (Indiacom System Private Ltd.) From April 2004 to June 2006.
Job Profile
I was worked as MIS Executive in Indiacom System this is a DSA of Airtel, Tata, and Citi Financial. And
It’s working to received customer bill and EMI.
Responsibilities
- Maintain all MIS report.
- Provide call detail & bill detail (TATA & AIRTEL) to Customer
- Doing all Internet work and update files.
- Handling Cash & Cheques. Annexure file.
- Maintain all Receipts book & receipts register.
- Maintain TATA & AIRTEL file proper feedback.
- Maintain CITI FINANCIAL annexure file.
- Making team performance zone-wise.
- Responsible for mails and feedbacks sent to responsible person.
- Provide call detail & bill detail (TATA & AIRTEL) to Customer
- Handling Cash & Cheques. Annexure file.
- Maintain all Receipts book & receipts register.

Computer Qualification & skills
- One year O’LEVEL diploma course in computer application software from shiv hari computer institute preet vihar delhi-110092
- Having knowledge, MS-Word, Power Point and Internet.
- MS-Excel (Lookup, Filter, Sorting, Pivot Table, Macro with Recoding etc.
Educational Qualification
- High School from CBSE Delhi in 1998.
- Intermediate from CBSE Delhi in 2000.
- B.Com from Delhi University.
Hobbies
- Singing & Writing.
- Internet surfing.

[Guest]

Sachin G
E-mail : g.sachinnair AT hotmail.com
Focus :
Position as financial analyst with a leading investment firm, specializing in the management of large corporate assets.
Profile :
Two years experience in creating financial reports and two and a half years experience as a software consultant(MS Dynamics CRM). Reputation for accepting and resolving even the most challenging financial assignments. Expertise in all aspects of financial reporting, Financial analysis. Technically proficient in MS Office and Creating MIS Report using IntelliView Reporting Tool.
Professional Experience :
1. Job Title Finance Executive
Industry Non Banking Financial Institution (NBFC)
Company Muthoot Fincorp LTD (June 2009-Till Date)
Work Profile
Budget Analysis
- Comparison of actual with Budget
- Analysis of variance with department wise and whole company wise budget
Financial Statement Analysis
- Study of movement in Core product
- Evaluation of past and current market trend of the company
- Ratio analysis
- Analysis of Branch wise profitability
- Allocation of revenue and expenditure of braches on cost centre basis
- Support the management information system to facilitate Management Decision Making
- Study of financial statement with that of the competitor
- Creating Management Information Report using Intelliview Reporting tool

2. Job Title Software Consultant
Industry Jumbo Electronics Co LLC, Dubai 06/2006 to Feb 2009
Provide consulting services to client base within the UAE and other countries on CRM best practices. Assist clients in choosing the correct CRM software products based on a thorough needs analysis. Engaged in in-depth data gathering, analysis, documentation of clients’ CRM related business requirements. Create implementation plans based upon consulting methodologies and processes. Assist in the development of training materials and courses to insure the success of the project.
1. Project : ADIC
Tool : MSCRM
Client : Abu Dhabi Investment Company
Abu Dhabi Investment Company (ADIC), the first investment company in the United Arab Emirates, is one of the leading financial services firms in the region. Since 1977, ADIC has delivered excellence in treasury services, loan syndication, equity and debt underwriting, financial advisory, asset management and brokerage across a range of asset classes, industries and geographies.
CRM was implemented in Abu Dhabi investment Company. All Departments are set up under the parent Business Unit, Abu Dhabi Investment Company. Data level Security has been set up in such a way that every user belongs to his/ her Business Unit. Multiple Roles have been set up with necessary access rights to Records types like Accounts, Contracts, Potentials/ Leads and opportunities. Each department will be able to see records that they create with in the system. Only the CRM administrator will have access to all the data. Separate Roles have been created for all Departmental Heads of each Business Unit. Managers/ Dept Heads will be able to see the data owned by their team members. Each Role has been set up with data access / Security permissions to access data only belonging to their own respective Business Unit.
2. Project : Upgrading Microsoft CRM
Tool : MSCRM
Client : I-Mate Middle East FZC LLC
The purpose of the project is to upgrade existing Microsoft CRM Version 1.2 to Version 3.0 at I-Mate Middle East FZC LLC.
A customer relationship management based on Microsoft version 3.0
Track all the interaction related to service cases with the Club I-Mate customer/ contact in CRM. Give access to club I-Mate contact information including Customer information and device information directly from CRM. Creating new contract directly form CRM and updating Club I-Mate with the same information. Implement formal Workflows to manage and monitor critical business process.
Qualifications
Completed Institution Degree / Qualification
2005 SSM College of Engineering Master of Computer Application
2001 University of Kerala Bachelor of Commerce
Work Preferences
Availability 1 Month
Desired Job Type Full Time
Can Travel for Work Extensively
Highest Education Level Masters Degree
Current Location Trivandrum
Willing to relocate- Yes

[Guest]

RESUME
Amit Gupta
agupta.2602 AT gmail.com

Objective : - To utilize my knowledge and exposure skill and efficiency to achieve organization’s as well as individual goals and objectives. To give the excellence “can do” attitude.

INTRODUCTION
Capable in various phases of entry level field with accuracy and handled very well in needful situation.
PROFESSIONAL EXPERIENCE
E-Meditek (TPA) Services. Ltd.
E-Meditek Group is one of the first Third Party Administrator to receive license from Insurance Regulatory and Development Authority. A strong network of 38 full functional branches and representative offices support the quality service to our enrolled members through a strong network of over 3000 hospitals across country.
Job Profile
- Presently working as a Sr.MIS Executive in E-Meditek (TPA) Services Limited in MIS Department process since OCT 2010.
Omni Globe International.
Omni Globe International : It deals in outsourced telecom projects from USA. XO Communications is a technical project which includes porting & disconnections. I worked here as D.P.E. about 2 year. I take care of all backend job included in an order to complete. A detailed status report is sent to client’s customer about the same via email.
Job Profile
- I worked as a DPE and MIS in Omni Globe International in XO-PORTOUT process since Oct 2008 to Oct 2010.
Infomax Management Service Pvt. Ltd.
Infomax Group is a collection agency and I worked here as Executive for more than 1 year. Here we receive and enter different kinds of check like Credit card, Insurance etc and keep their records. This needs high concentration and fast input so we can clear our table on daily basis.
Job Profile
- Entry and checking the work done by other employees.
- To help new joining to their work and also guide them throughout the work.
EDUCATION
Graduation (B.B.A from E.I.M.E.S)

ADDITIONAL QUALIFICATION
Basic Computer course (MS-Excel, Word, Power Point, Macro, Access, & Internet)
ACHIEVEMENTS
Excelled in an atmosphere where the jobs were completed in time with a good team spirit. Always achieved the targets within the turn-around-time.
During job I have learnt software troubleshooting.

[Guest]

PRABHAT SINGH
E-mail- Prabhat30691 AT gmail.com
MANAGEMENT SKILLS AND TEAM PLAYER
“With my inclination towards communications and being a responsible, confident, a hard working employee, I want to pursue my interest in your organization and work towards achieving the desired organizational goals. I believe in Planning and proper management of time. I believe that goals can be achieved successfully through constant and effective work.”
Professional Qualification
- GNIIT With BSIM(Business System And Information Management)Track from NIIT Ghaziabad
- Pursuing M.B.A from Sikkim Manipal University
Working Experience
- Working in LG Electronics India Pvt. Ltd. As a CPC (Channel PSI Coordinator) in Ghaziabad branch From June 2011 to till date.
About LG Electronics
- LG Electronics is a global electronics and telecommunications company headquartered in South Korea. The company operates its business through four divisions : mobile communications, home entertainment, home appliance, and air conditioning LG Electronics is the world's second-largest manufacturer of television sets and third-largest producer of mobile phones It is a flagship subsidiary company of LG Group one of the world's largest electronic conglomerates.
Job Responsibilities
- Collect the Distributors Secondary and Stock Data from Area Managers and
Upload it into LG Site GTM (Go to Market) in a excel format.
- Collect the Direct Dealers secondary data from Area Managers in a particular excel format and report it Head office.
- Generating party wise MIS report on daily, weekly and monthly basis.
- Generating every type MIS report and reporting it to Regional sales Coordinator.
- Handling all quires of dealers & distributors.
- Find out the growth of all parties on monthly basis.
- All others jobs when required by company or boss.

Technical Skills
Operating System Windows XP, Window Vista.
Ms office Ms Excel 2007, word and PowerPoint
BI Tolls Knowledge of SAS(Statistical Analytical Software)
Databases SQL Server 2005
Educational Qualification
- B.Sc from C.C.S University
- Completed 12th from U.P Board
- Completed 10th from U.P Board
Key Skills
- Good Communication Skill
- Can Work effectively in team, as well as individually
- Have a good inter-personal skills
- Quick learner and ability to meet tight deadlines and work under pressure
- Excellent problem solving skills with a strong technical background

Declaration
I, Prabhat Singh declare that the information given above are all true to the best of my Knowledge & believe.

Date …………… Signature
Place…………… (Prabhat Singh)

[Guest]

CURRICULAM –VITAE
AMIT KUMAR
OBJECTIVE :-
Like to have a career, which would utilize my talent &skills to its maximum and develop me as a better professional.
RPOFESSIONAL QUALIFICATION :-
Soft ware Installation Net Surfing & WEB DESGNING Course Form Oxfam Institute Ganga Vihar.
ACADEMINC QUALIFICATION :-
Office assistant course in computer software such as a M/S Word,M/S Excel, Powe point, DTP Package.
EDUCATION QUALIFICATION :-
B.A From MDU. Rohtak Univercity.(H.R)
12th Pass National Open School Delhi.
10th Pass National Open School Delhi.
PROJECT TITLES :-
Computer job work in speedily.
WORK EXPERIENCE :-
Two year experience Data Entry BSA City Courier Okhla Phase II.
Two year experience Transport Admin Executive Noida.
One year experience Transport admin Executive TCS Gurgaon.
Responsible for the task of Data entry on Computer.
Expert level experience in typing job possess typing speed of 35 WPM.
Deftly maintained record and files from time to time.
Effectively handled all data entry assignment.
Gained experience and expertise in data compilation and editing.
CURRENT JOB :-
TATA CONSULTANCY SERVICE Transport Admin Executive DLF cyber city park Gurgaon.
Gained experience and expertise in data compilation and editing deftly maintained daily report & transport data file maintain the ecery day, records and fiules from time to time.
HOBBIES :-
Reading Walking Net Surging to interact with new people etc.
I hereby declare that all the information’s given in this CV are true & Correct to the best of my knowledge please give me one chance.
Date :-……………….
Place Delhi :-………….
(AMIT KUMAR)

[Guest]

Pradyumna Tiwari
CAREER GOAL
Obtain an appreciated place as the Facility Manager in the human resource field with the full utilization of achieved experience and education. .
JOB RESPONSIBIITIES
Handling all the maintenance team & Housekeeping as well as.
Responsible for MIS (Daily Report) of All Departments.
Responsible for vendor Management.
Handling all the Document Related to Maintenance, Like PPE, PPM, Cleaning Schedule of Engineering Equipment, BMS related.
Forward all the request and complaints to maintenance and House Keeping as well as.
Good Knowledge of BMS System.
Responsible for Key Management.
Take Care of Admin Related Works.
Take Care of Meetings & Board Rooms.
Managed weekly repair and maintenance details.
Managed daily records of attendance, verified call log.
Maintained first aid and hygiene kit, supplies of equipment and other necessities.

Counseling the staff members.
Reviewed monthly invoices, generate reports.
Client billing / invoicing and follow up payments by clients.
CAFETERIA MANAGEMENT #
Maintenance the cafeteria Capable of Accommodating 500 Staff in One Session.
Interacting with the Caterer for Matter related to food quality and quantity.
TECHNICAL QUALIFICATION
Course of Tally 4.5, 5.4 & 6.3 from Talent Computer Education, Udaipur.
Doeacc ‘O’ Level course from Banswara, (Raj.).
EDUCATIONAL QUALIFICATION
B.C.A passed from Madurai Kamaraj University, Madurai.
PROFESSIONAL EXPERIENCE
Working with M/s. AREVA T & D (I) PVT LTD, plot no. A7 Sector 65, Noida. (Under JOHNSON CONTROLS IND. PVT LTD) as Facility Executive from Jan 2010 to till date
Worked with M/s. AREVA T & D (I) PVT LTD, plot no. A7 Sector 65, Noida (Under JOHNSON CONTROLS IND. PVT LTD) as a BMS Executive from june 2008.
Six month working experience as a BMS Officer at HCL COMNET, A-11, Sector-3, NOIDA associate with ICON Facilities, New Delhi from jan 2008.
ATTITUDE/HOBBIES :
Playing and seeing Cricket and badminton..
Reading educational and Historical books.
Listen Good music.
DECLARATION
I sincerely believe in team spirit, hard work and Loyalty. I hope the particulars in the attached resume are in line of your requirement and opportunity would be provided to prove my worth. The above furnished details are true to the best of my knowledge and belief.
Place :
Date :
PRADYUMNA TIWARI

[Guest]

Manas Kumar Nayak
Permanent Address : Chndrashekharpur,Orissa
Email : manaskumar_manaskumar AT yahoo.co.in

CAREER GOAL :
A position allowing me to incorporate my experience in Warehouse Functions and customer relations.
SUMMARY OF QUALIFICATIONS :
Team worker and Coordinator of personnel with diverse backgrounds, cultures, and nationalities. An effective problem solver with a strong background in conflict resolution capable of restoring calm in stressful situations. Skills into Warehouse Management Systems, Microsoft Office programs. Excellent verbal and written communication skills. Knowledge of fundamental safety practices. Capacity to handle confidential information and supervise various people. Capacity to direct projects relating to the procedure and the ability to manage various priorities. Dedicated and have the ability to prioritize and complete multiple tasks and follow through to achieve projected goals. Proficient in computer programs (Microsoft Word, Excel, and PowerPoint).
CORE COMPETENCIES :
Personnel Management
Problem Solving
Office Administration
Store Management
Customer Support
Computer Applications

PROFESSIONAL CAREER SUMMARY :
Warehouse Specialist.
General Dynamics Information Technology (GDIT) Kuwait. April 2011 to Present
Checks incoming orders against items listed on requisitions, invoices or other proper forms for correct counts.
Counts, grades, weigh meters and sorts incoming items and supplies.
Marks with identifying codes, sorts, and stores supplies in proper location according to prescribed methods for convenient removal.
Takes items from stock to fill requisition and issues equipment and supplies to students, faculty or staff as requested with proper authority.
Initiates orders and supplies as needed; delivers and picks up supplies and materials to location as required.
Assembles or mixes materials, solutions, and equipment stored, in accordance with specific instructions.
Maintains records on issuances, periodically takes physical count of stock on hand, and prepares reports as necessary.
Operates equipment such as forklift, pallet jack etc., in handling and transporting supplies and equipment.
Manage cash and payment systems in accordance with company procedures and policies, at all times with customer safety as the uppermost priority.
Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction. Performing query through FEDLOG database to find the characteristic of all General support class IX multiclass warehouse stock items.
Coordinating the use of automated and computerized systems;
Using interactive process and Portable Data Collection Devices (PDCD)New HHT(Hand HeldTerminal)CK31 Device to perform receipt and issue tasks.

Data Entry Operator.
DynCorp International (Warehouse) Afghanistan. April 2010 to Feb 2011
Performing daytoday administrative duties such as typing, mailing, filing, and faxing for assigned departments.
Create and maintain Employees Personal History Files (PHF) accordance with Standard Operating Procedures.
Suggest ways of improving safety, health, welfare, quality and the environment.
Screen telephone calls, visitors and incoming correspondence for Section.
Established operational procedures for activities, such as verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventory current.
Keep records and compiles stock report. Conducts daily Safety training and PMCS briefing
Anticipating problems, deciding work priorities and assigning duties, revising plans to account for changed circumstances, initiating action in an emergency.
Maintain accurate records of materials shipped and received. Process incoming and outgoing mail.
Performs a variety of general administrative support tasks; prepare reports and correspondence; maintain project files according to company.

Computer Operator.
InfoTech Pvt Ltd, India. Nov 2009 –Mar 2010
Monitor the system for equipment failure or errors in performance.
Notify supervisor or computer maintenance technicians of equipment malfunctions.
Respond to program error messages by finding and correcting problems or terminating the program.
Read job setup instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings.
Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports.
Retrieve, separate and sort program output as needed, and send data to specified users.
Load peripheral equipment with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators.
Answer telephone calls to assist computer users encountering problems.
Oversee the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.
Record information such as computer operating time, problems that occurred, and actions taken.
Clear equipment at end of operating run and review schedule to determine next assignment.
Type command on keyboard to transfer encoded data from memory unit to magnetic tape and assist in labeling, classifying, cataloging and maintaining tapes.
Supervise and train peripheral equipment operators and computer operator trainees.
Help programmers and systems analysts test and debug new programs.

Data Entry Operator
Konark Cylinder Ltd, Orissa, India. Sep 2002 –Nov 2008
Analyzes console instructions, queries, error messages, machine malfunctions, stops, schedules, programs and job control language information to determine proper operating procedures.
Informs systems and programming personnel of errors or problems with job runs.
Monitors and controls work flow through job queues and console messages, as required or assigned, to ensure that completion deadlines and production standards are met.
Reviews production printouts and reports to ensure quality standards are met.
Operates supporting peripheral equipment as required.
Answers telephone or assist users at counter with minor computer programming problems or questions.
Performs routine maintenance on computer hardware equipment and updates appropriate records; replaces ribbons and forms; cleans system following appropriate maintenance schedules and procedures.
Runs duplicate tapes for placement in offsite storage security area.
Bursts, decollates and files output for proper distribution

Customer Care Executive :
Riliance Bpo, Mubai, India. Dec 2007 –Jun 2008 :
Answer phones and respond to customer requests. Sell product and place customer orders in computer system.
Provide customers with product and service information.
Up sell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Followup on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Family credit pvt.ltd.

Process Associate In Orissa ,Bhubaneswar HUB. Dec 2006 –May2007 :
DaytoDay responsibilities will include, but not limited to
Process daily, weekly and monthly files using our inhouse software
Assist data quality team, support team and data metrics team with operational projects
Maintain documentation on procedures
support development team with data needs
Interact with vendors to resolve timing, data quality and other issues

INTELLECTUAL LEVEL :
Jun 1983 –Apr 1993 S S L C, Board of Secondary Examination. Orissa, India
(Science, Mathematics, English, Other)
Jun 1993 – Apr 1995 Higher Secondary Examination Board Orissa, India
(Economics, English, History)
Jun 1995 – Apr 1998 Bachelor’s Degree Arts, Utakal University. Orissa, India
(Political Science, Economics)
CERTIFICATES :
Completed Post Graduate Diploma in Computer Application from Priyanka Institute, Bhubaneswar.
Completed Polytehnique Course in Hotel Service from Institute of Hotel Management, Bhubaneswar.
IT SKILLS :
Operating System – Window 98, XP, Vista
Knowledge in MS Office – Word, Excel, PowerPoint
PageMaker
Internet Browsing
DRIVING LICENSE :
Valid Indian Driving License (L M V).

LANGUAGES :
English Fluent.
Hindi Fluent.
Orriya Native.
COMMENTS :
Excellent physical condition. Can work any climatic condition.
Able to work in mixed schedules, Day /Night and Holidays.
Good communication skills in English. Good knowledge on Computer.
PERSONAL DETAILS :
Nationality : Indian.
Date of Birth : 18th March 1978.
Place of Birth : Nayagarh
MANAS NAYAK
KUWAIT.

[Unregistered]

MD.SHAHID
Emailmr.shahid1991 AT gmail.com md.shahidansari97 AT yahoo.in

CAREER OBJECTIVE :
To pursue a professional satisfied, growth oriented and challenging career in my protection.
To work in a quality environment where my knowledge and experience can be shared and enriched.
Self-motivated, confidential person, client focused, technically competent IT professional.
To contribute my knowledge and experience towards the success of the company & growth-oriented career advancement.

PROFILE :
Strong background in MIS Preparation, Data Analyzing, Data Handling, Hard-working team player with soft & good communication skills and maintain perfect attendance record. Strong command over Microsoft windows, Microsoft word and Microsoft Excel with experience of working in any environment .Handling MIS, Data Analyzing and playing the role as team leader.

IT EXPERTISE / COMPUTER Skills :
Application PackagesMS Excel, MS word, Power point, Outlook etc.
Programming LanguageC, C++, JAVA Application, SQL.
Operating systemDOS, windows XP, window 2007/2003.
Provided Technical/Helpdesk support in term of installation.

STRENGTH :
Excellent service (Using soft skills), interpersonal & communication skills (oral & written) skills.
Strong organizational, Analytical, & problem solving skills.
Proven ability to reach goals with Quality assurance.
Possess solid computer skills with strong keyboard and mouse skills in window environment.
Ability to stand any challenges that may come my way in order to meet the company’s objectives in this role.

ATTRIBUTES :
Very particular about work punctuality.
Believe in honesty because this is the key of success.

ADMINISTRATIVE SKILLS :
Filled data, documents, and reports; organized files, data.
Analyzed data and information; identified problems.
Tabulate data results; validated information, results.

PROFESSIONAL KNOWLEDGE & EXPERIENCE :
Worked with Angel Broking ltd. (from 22nd Oct 2011 to 30th May 2013) as a Sr. MIS Executive (Data Analyst)
(Responsibilities to handle Team & To prepare these below mentioned Reports
Brokerage MIS (Regional & Zonal), Volume Analysis, Zonal Dashboard, Target report(TO, Brokerage, Activation), Dealer Dashboard, Score card (BM, RM & CH Wise), Incentive Calculation, CPP (Career Progression Plane), Commodity MIS, Currency MIS, Meeting Tracker, Attendance Report, Logger Report, Dealer OJT (On the Job Training) Report, Connected V/s Traded MIS, Not Traded Clients V/s Activation MIS, TO & Activation MIS, Daily Activation Report, Happiness Survey Report, Initial Margin V/s AUM Report, Dealer Mapping, CRM Mapping etc.).
Worked with IFFCO-TOKIO General Insurance co. ltd. as a MIS Executive / Coordinator (To Mange Motor Insurance, Premium Calculation, Operation and Insurance Advisor) for 9 month.

ACADEMIC QUALIFICATION :
Pursuing MCA (6th Sem.) from Punjab Technical University (PTU).
Graduate (BCA) from Punjab Technical University (PTU) in (2011).
12th passed from CBSE Board (New Delhi) in (2008).
10th passed from CBSE Board (New Delhi) in (2006).

OTHER QUALIFICATION :
Cleared NISM (National Institute of Securities Market) from NCFM (New Delhi) in (2013).

PERSONAL PROFILE :
Father’s Name : M.D. Haider.
Mother’s Name : Shairun khatoon.
Date of Birth : 06/05/1991.
Marital Status : Single.
Gender : Male.
Nationality : Indian.
Languages known : Hindi, English and Urdu.
Hobbies & interest : Listening music and playing cricket & football.

Place : New Delhi
Date : / /
(M.D. SHAHID)

[Unregistered]

PRASHANT SARKAR
E-mail : prashantsarkarraj007 AT gmail.com ,
Delhi.Retrievalsbackend AT tatatel.co.in

CAREER OBJECTIVE :
Seeking a challenging career opportunity to work and grow with an organization that is truly professional and believes that employees are valuable assets for them and provide me an opportunity to get an exposure in different areas. I also express keen desire to work in an environment where innovation and hard work are being encouraged and nurtured.

Presently working with Tata Teleservices Ltd., A leading company in telecom sector as Backend Executive – (Retrieval backoffice activities) on rolls of Vat solution Pvt. Ltd since 2011.

Job Profile : Backend Executive - Retrieval backend Activity for Post Paid Subscribers.

Job Responsibilities :
** Preparing HNI Retrieval MIS & Reporting to Management on Daily/Weekly/Monthly Basis.
** Preparing ABU Retrieval MIS & Reporting to Management on Daily/Weekly/Monthly Basis.
** Timely and accurate allocation to Handset Recovery Agencies.
** Handling Large Volume Database and Preparing MIS related to Allocation, handset recovery and allocation feedback.
** Monitoring of Collection wavier and adjustment as per define matrix to ensure booking of correct revenue in future.
** Co-ordination between warehouse & agencies for the deposition of recovered handset.
** Regular Audit & Validation of database of Agencies Allocations & Recovery of Handset.
** Handling the Payout of Handset Recovery Agencies.

Working Knowledge of : Software
CRM Customer Relationship Management And All Task Closed Query
Lotus Notes, Outlook Internal / External Off. Mail Application
FX Launcher All Type Payment Report
URL Universal Resource located All Type Report
Metasolv All type query check.
CRM Customer relationship management
SAP All Collection agencies and Recovery agencies bills query
Waiver Adjustment portal Customer waiver request related query

Strengths :
** Self-Motivation
** Innovation
** To be positive in all kinds of circumstances
** Hard working, quick learner

Experience :
** Worked for One Year with Ismart Global Pvt. Ltd. at Mohan state New Delhi.
As a Backend Executive.
** Worked for One Year Techbook Pvt. Ltd. at mohan state New Delhi.
As a Backend Executive.
** Worked for One Year HDFC BANK AT MAYUR VIHART PHASE 1 NEW DELHI
As a Senior Computer operator.

Skill Profile :
Internet Well versed with usage of Internet
Packages MS-Office, Database Management System With MS-Excel,MS Access,
Operating Systems Windows 2000, Windows NT, Windows 98, Windows 95, Linux

Summary of Qualifications :
Sec. (CBSE)-2000
Sr. Sec. (NOIS) - 2004
B.A. Pass Correspondence-2013

Personal Details
Hobbies : : Listening Music, Playing Cricket
Language Known : English, Hindi
Date of Birth :24.09.1981
Marital Status :Unmarried

Place : New Delhi
(PRASHANT SARKAR)