HRSchesi : Noida

[muthukalee]

Company Name : HRSchesi

Company Location : Noida

Company Profile :
HRSCHEI, headquartered in New Delhi, is a leading end-to-end HR solutions company with a focus on Executive Search, Recruitment, Learning and Temporary Staffing services to client organisations. With a national presence in 25 branches across India and the Middle East, HRSCHEI is the fastest growing HR company in India.

Services Offered :
* Contingency Recruitment
* Transition Management
* Cross- border Recruitment

Company Address :
HRSchesi,
GSC - II, Sector - 29. Noida 201301

Website : http://hrschesi.webs.com/

How to submit CV / resume : resume@hrschesi.com

Placement Agencies Noida, Manpower Consultants Noida, Staffing Companies Noida

[Guest-IJT]

Name : ISMAT RAHIM
Email : ismat_rahim AT gmail.com
Designation / Skillset : ASSISTANT MANAGER/TRAVEL/TRAINING

Resume :
EXPERIENCE
1. EXL SERVICE.COM PVT.LTD., NOIDA, U.P.
(Since December 2010)
Assistant Manager, Training & Administration
Manage training & administration of the Insurance Academy
Job Profile :
- To coordinate insurance trainings for new hires and certification trainings for the existing employees
- To prepare performance reports of the Academy on a monthly basis
- To track the performance of the trainers and their utilization weekly basis
- Coordinate with technology with regard to design of e-learning modules & automation of MIS
- Participate in client visits and review RFX/RFPs
- To look after the overall administration of the academy
- To coordinate and organize various programs, ceremonies etc. for the academy
2. INTELENET GLOBAL SERVICES, Gurgaon, Haryana
(September 2006 – November 2010)
Senior Training Officer
Working as a Senior Training Officer for a Travel process
Job Profile :
- To ensure new hires are provided with an in depth knowledge of the world geography, travel terminology & glossary, various codes used in airline, hotel and car industry
- To provide the new hires training on the GDS Galileo and Amadeus so that they are able to perform their day to day job efficiently and effectively
- Conduct New Hire trainings effectively as per training timeline
- Ensure effectiveness of training program through updated and calibrated hourly training outline
- Provide support to Operations during OJT Phase thereby ensuring smooth transitioning of the training batch to Production
- Ensure product and policy updates are incorporated and covered during training
- Responsible for creation of Facilitator Guide and training manuals for trainings
- Responsible for creation of Product Knowledge Checks for training
- Calibrate calls / cases of agents with Operations / Quality Analyst / Client
- Attend and follow up on necessary Conference call with client
- Perform quality checks on calls / cases of agents and provide necessary feedback
- Responsible for covering updates and sharing quality feedback with the agents in Operations
- Keep abreast of policy changes and updates within the Process / Company
- Ensure accurate and timely reporting to Management / Client
- Ensure and maintain accurate and timely reporting to internal Departments like HR, Operations and Facility etc.
Transition Experience
- Visited New Jersey, USA as a part of the Transition team for the mortgage process. Attended the training program and understood the production and quality aspect of the process
- Visited Seattle, USA to represent the training team at a Training Summit held in connection with the technical process
Awards & Recognition :
- Awarded the BEST TRAINER for Jan - Mar 08.
- Was a part of the transition training team that travelled to MANILA, PHILLIPINES to train and then consequently build a training team comprising of local trainers. Was based out of Manila for 8months.
3. GREAVES TRAVEL INDIA PVT.LTD. New Delhi
(September 2005 – August 2006)
Senior Travel Consultant for the UK office.
Job Profile :
- Handling passenger queries to India, Pakistan & East Africa on British Airways & making reservations on TABS.
- Handling issuance of ticket, revalidation and re-issuance of tickets.
- Processing the Queues.
- Conduct training for new hires.
4. AL FANAR TRAVEL, BAHRAIN (Also, GSA for JETAIRWAYS)
(January 2005 – May 2005)
Tour Executive & Ticketing Agent.
Job Profile :
- Handling domestic & international air reservations.
- Booking Holiday Packages for the clients.
- Making online hotel reservations throughout the world using the GTA, DOTW hotel reservation systems.
- Handling the Jet Airways counter for issuance of tickets and confirmation of seats.
5. DAKSH-E SERVICES PVT.LTD.(Now IBM DAKSH)
(August 2003 to November 2004)
SME / Customer Care Specialist (Voice) for a travel process
Job Profile :
- Conducted SABRE & process related training sessions for the new hired batch.
- Provided training on various quality parameters required in a call & in the passenger record.
- Conducted quality checks for Passenger Records created by the process associates.
- Listened to calls and give feedback to the agents related to process knowledge.
- To work out the best possible fare and route and process Air Reservations for both Domestic & International travel.
- To search out best possible Car Rental, both in terms of rate & services, available in the particular city requested by the customer and then process the reservation.
- To search various Hotels available in a city according to the amenities, rates, services, etc. requested by the passenger & book the best hotel that match the customer’s requirement.
- To process schedule change in an already existing PNR and also call up customers to inform them about the same.
Trainings Attended
- Effective Communication : A training, which aims at improving communication skills including active listening skills and proper pronunciation skills.
- Voice & Accent Training : A training aimed at neutralizing the voice & accent in order to cater to global customers.
- U. S. Culture : An overview of U.S. Culture, festivals & traditions along with the knowledge about the 48 contingent states & 2 islands of USA
- SABRE & Product Training : A training aimed at teaching the complete SABRE Reservation System & helping in creating a Passenger Name Record (PNR) using a script.
Transition Experience
- Visited Boise, USA for the on job training at client location.
Awards & Recognition
- Was judged the Best Trainee during the SABRE & Product Training.
- Was awarded for good performance in the Voice & Accent Training.
6. 3D WORLDWIDE
(August 2001 to August 2003)
Successfully managed my own travel agency.
7. LEE TRAVEL WORLD
(June 2001 – August 2001)
Worked as a Travel Executive on the Domestic Counter.
8. M & M TOURS AND TRAVELS, New Delhi.
(February 1997 – June 2001)
Worked as a Travel Executive & managed the accounts of the company
TECHNICAL QUALIFICATION
- IATA/UFTAA INTERNATIONAL GDS FARES & TICKETING course conducted by AMADEUS INDIA (Equivalent to the IATA/ UFTAA INTERNATIONAL CERTIFICATE course conducted by IATA, MONTREAL)
- Diploma in International Airlines & Travel Management from Indian International Trade Centre, New Delhi.
- AMADEUS BSP Ticketing Course from AMADEUS INDIA.
- GALILEO Basic Central Reservation System Course from GALILEO INDIA.
- AMADEUS Basic Central Reservation System Course from AMADEUS INDIA.
- Working knowledge of INDIAN AIRLINES & JETAIRWAYS CRS.
EDUCATIONAL QUALIFICATION
- Post-graduate Diploma in Business Management (equivalent to MBA), with specialization in Finance, from Bhartiya Vidhya Bhavan, New Delhi.
- B.A.(Hons.) ECONOMICS from Zakir Hussain College (University of Delhi) in 1996
- All-India Senior Secondary Certificate Examination from Somerville School, NOIDA in 1993
(ISMAT RAHIM)
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4213976
Date & Time : 5th Jun 2011 3:09 PM (UTC)
IP Address : 122.177.166.194
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Predicted Country ;: India