Sri Upasana Management Consultants Pvt Ltd : Bangalore

[muthukalee]

Company Name : Sri Upasana Management Consultants

Company Location : Bangalore

Company Profile :
A J Ishwar Kumar is the Director of Sri Upasana Consultants, a Bangalore-based HR firm specializing in recruitment, talent management, strategic analysis, and soft skills. Ishwar, as he is popularly known, contributes his vast experience and domain knowledge in these areas. “I work with people!” is his personal credo.Ishwar founded Sri Upasana to put his extensive experience into business consulting and head hunting top management talents for corporates.

Services Offered :
Executive Search
Senior Management Placement
Resource Database
Turnkey Recruitment
Contractor Services
For Recruiters

Company Address :
Sri Upasana Management Consultants
"Rajeshwari" No. 1217, 4th Cross, HAL 3rd Stage,
New Thippasandra Main Road, Bangalore - 560 075,

Website : http://www.sriupasana.com

How to submit CV / resume : ishwar@sriupasana.com

Placement Agencies Bangalore, Manpower Consultants Bangalore, Staffing Companies Bangalore

[Guest-IJT]

Name : Khushboo Rokadia
Email : khushbooo14 AT gmail.com
Designation / Skillset : Quality Analyst

Resume :
Objective :
To Apply the Education and skills acquired over the period of time to tackle successfully the challenges faced, in order to excel in my current profile and contribute to organizational goals.
Overall Experience : 5 years
Employment History :
1 TATA Communications (Mafoi Management Ltd.)
Quality Assurance Executive : with effect from 11th May ‘09
Job Profile in Quality Desk
1 Monitoring calls, tickets.
2 Barging calls and Live monitoring of calls
3 Responsible for Process measurement and betterment activities for the outbound team and inbound team, where profile includes performing various audits, providing feedback, tracking monthly performance and quality checks for the process and people empowerment.
4 Preparing score card for the TSE to gauge their contribution to the process.
5 Performing Operational Audits in order to track the authenticity of reason for outage and highlighting reports to the operations.
6 Process performance betterment audit to gauge the existing process v/s set expectations from the process.
7 Mentoring TSE for better performance based on audits
8 Handling specific area of L1 & L2 improvement audit
9 Identifying training needs for empowerment of TSE
10 Training given to the TSE for better performance based on audits
Achievements :
1 Training given to the Proactive team on fatal parameters and managing reduction in fatal error from 45 % to 0% within months.
2 Was Winner for the PAT on the back for the month of June’10 for bringing 10 % improvement in Call and Process Audit
3 Was Winner for the PAT on the back for the month of September’10 for helping in highlighting areas of improvement for services Noc team (sev-2 case)
4 Was Winner for the PAT on the back for the month of October’10 for managing MIS reports over and above daily task in absence on MIS resource
5 Was Winner for Change catalyst for the month of February ’11 for streaming line the MIS report.
6 Was Winner for PLI (Incentive) for Gold Category for the month of February’11.
Technical Support Executive : with effect from 8th August ’07
Job Profile in Outbound Desk
1 Acting as a liaison between customer and Tata Communications engineers.
2 Providing the timely updates in trouble ticket pertaining to early resolution of Customer grievances
3 Providing technical updates for corporate customers for which complaints are already booked.
4 Also Seeking updates for International Carrier like ATT, MCI, SINGTEL, REACH and many more.
5 Building Good rapport with the customers by solving their queries and providing proper updates.
6 Co coordinating with Operational Team for resolving the issue at the earliest.
7 Helping junior agents while on calls.
8 Handling the team in absence of the TL / SME.
9 Escalating the sensitive cases to the higher up’s wherein required.
Achievements :
1 Appreciation from Managers for achieving highest productivity.
2 Winner for PLI (Incentive) for the Month of July’09, Jan’10.
2 Kenkai Marketing Relationship, Mumbai
Customer Service Executive : with effect from 2 May ’06
Job Profile in Outbound Desk :
1 Providing the Information about the ICICI Prudential Policy.
2 Generating quality Leads & fixing the appointment with Advisor.
3 Achieving daily targets.
4 Reporting Team Leader.
Achievements :
1 Appreciation from Product Manager of ICICI Prudential Life Insurance.
2 Appreciation from Quality Analyst.
3 Appreciation from Assistant Manager.
Educational Qualification
Sr. No. Examination passed Examination Body Institution Year of passing
1.
BCOM
Mumbai University St. Gonsalo Garcia College
March 2006
2.
H.S.C.
(Arts)
Maharashtra State Board
New English Junior Collage
February 2003
3.
S.S.C
Maharashtra
State Board
St. Peters English High School
March 2001
PERSONAL STRENGTHS
1 Punctual and Dedicated towards work.
2 Positive attitude towards life.
3 Adaptable to any type of work culture
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More Information about this submission and submitter :-
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Submission ID : 4137611
Date & Time : 16th May 2011 4:41 PM (UTC)
IP Address : 115.248.94.93
Browser Info : Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/525.19 (KHTML, like Gecko) Chrome/1.0.154.36 Safari/525.19
Predicted Country ;: India