Karmik Management Services Pvt Ltd : Lucknow

[muthukalee]

Company Name : Karmik Management Services Pvt Ltd

Company Location : Lucknow

Company Profile :
Karmik Management Services Pvt. Ltd., is a professionally equipped Executive Search, Placement and Manpower Management organisation. We specialise in recruitment for middle & senior level positions, in all fields. In addition to above we are also engaged in providing Manpower Outsourcing Services. Karmik Management works as placement consultant,not as a resume promoter and recommend the suitable candidates after proper screening/shortlisting to it's client co,s.Therefore all the concerned Job Seekers & Job Providers are advised to provide complete informations as per the given standard format, for efficient processing.

Services Offered :
Executive Search
Placement
Manpower Management

Company Address :
Karmik Management Services
3/274, Vinamra Khand,
Opp. Amity University,Gomtinagar, Lucknow-226010

Website : http://www.karmikmanagement.com

How to submit CV / resume : info@karmikmanagement.com

Placement Agencies Mumbai, Manpower Consultants Mumbai, Staffing Companies Mumbai

[Guest-IJT]

Name : SUNEET
Email : suneet_singh07 AT rediffmail.com
Designation / Skillset : Bss engineer/telecom engineer


Sub : Application for the post of ----------------------------.
Respected sir,
As a service professional in GSM Field with 3.2 years of experience, I think I can contribute effectively to your organization.
I have worked closely with the NSN (I) PVT LTD and Idea Cellular Ltd, trying to give better service and enhance customer satisfaction as a result of which healthy relation has been developed with the customers in my field, which happened in Lucknow.
Giving efficient and successful service activities, administration and analysis, works management for better quality at customer’s end is some of the skills I have acquired during my service experience.
My detailed resume is enclosed.
Sincerely
Suneet Kumar Singh
District Engineer
Indus Towers Ltd
Luck now,

Resume :
OBJECTIVE :
To be an Integral part of a growing organization and be instrumental in the success of the Telecom industry. To achieve excellence in the area of specialization.
CAREER SUMMARY :
Experience in Telecom Sector as Infra(Passive) and Active like BTS & BSS Engineer.
CAREER PATH :
Oct-11-2010—Till date District Engineer in INDUS TOWERS LTD through Mafoi.
Jan-28-2009 – July 2010 BSS Engineer (BSS) IDEA CELLULAR LTD through ADECCO.
July-2008– Jan-2009 BSS Engineer in NOKIA SIEMENS NETWORK
Nov-2007-June-2008 as a Customer Support Associate in Reliance Communication lko.
ANNUAL INCOME : 2.6 lac p.a
EXPECTED SALARY : As per company norms.

PROFESSIONAL EXPERIENCE :
Nokia Siemens Networks,Idea Cellular Ltd
Lucknow, U.P (E)
Company Profile
Nokia Siemens Networks is handling the network operations of various operators in India and Globally.
Job Profile

1 BSS operations & maintenance, Handling 2 BSC’s and BTS sites in Fetehpur and 1 BSC in Farrukhabad.
2 Day to day closure of BTS and Microwave Alarms faced in the Cluster.
3 Effective coordination for the augmentation of POI and other BSNL related activities.
4 Installation, Commissioning , Integration & Maintenance of BTS, M/W.
5 Successfully managed and maintained SDH microwave BB in working area.
6 Prevented many breakdowns by analyzing performance and taking necessary action.
7 Up gradation of Microwave and BTS Capacity.
8 Experience on Nokia Ultra site, Metro site BTS & Flexi BTS, as well as Nokia Flexi Hopper (FIU -19 & RRI).
9 Coordination with Transmission team for E1 Related Issues.
10 To monitor maintenance of the BSC’s of the Vodafone Essar network of UP East circle.
11 Rehoming of sites from one BSC to other.
12 Effective coordination for the augmentation of POI and other BSNL related activities.
13 Up gradation of live PDH links to SDH links.
14
15 Implementation of SDH Rings & PDH Rings.
16 Successfully installed & Commissioned newly introduced BTS by Nokia, Flexi Ultrasite Edge BTS in my area.
17 Operations and routine preventive maintenance of cell sites which include
(a) Cell site transmission path protection check (Physical & Logical),
(b) BTS cards redundancy check,
(c) VSWR testing of BTS Feeder cable,
(d)Microwave system maintenance, RSSI & performance characteristics.
18 Primary RF optimization and coverage solutions by customer demand of Indoor and Outdoor RF repeaters and their optimization.
19 Manages tools, test equipment, spare units etc. for the location.
20 Commissioning and integration of Nokia ULTRA & METRO,MIDI,FLEXI BTS and check all network related parameters.
21 Commissioning and integration of MW links which includes FIU (NOKIA), NEC,NERA (PDH&SDH), final AT & troubleshooting of links.
22 Coordinate with RF & Transmission planning, O&M, OMCR and G-NOC for site creation required for site commissioning & integration.
23 Coordinate with infra team for faster rollout as well as quality of sites, also responsible for site on air after RFI for operational activity.
24 Responsible for AT and handover of sites to O&M department.
25 Diagnosis and troubleshooting of faults generated at BTS & BSC end.
26 Co-ordination with field technicians to resolve any network degrading faults generated at BTS sites.
27 Managing a team of vendors and providing them technical as well as motivational support.
28 Done the S12 & S13 software up gradation of the Nokia BSC (2i & 3i) which were running on S11.5 software.
29 To train the BSS Engineers on the routine activities performed on the BSC.
30 To provide the BSS backend support to all the BSS Engineers and to the in my zone.
31 Responsible for all transmission activities and fault rectification in my zone.
32 Supervision of infra O&M which includes
a) DG,AC routine preventive maintenance,
b) Power plant (Delta), Battery banks (HBL) routine maintenance,
c) Diesel filling record maintenance,
d) Timely release and submission of site’s EB bills,
e) Co-ordination with various vendors for timely service of the electrical Equipments.
TRAINING ATTENDED :
NSN (I) PVT. LTD :(2008)
Attended training in GSM System.
Attended training for SDH & PDH Implementation.
Attended training for NEC & Nokia Transmission equipments.
Attended training in NOKIA Ultrasite & Fexi BTS.
Attended Training in NOKIA 2i & 3i Bsc.
Trainer : Mr.Anand & Mr. Sunil
Indus Towers Ltd Lucknow,U.P(E)
Company Profile
Indus towers ltd is an Infra Company which deals the power issues like Voda,Idea and Airtel
Job Profile :
1)Deal with OME(Object matter expert) and SME(Subject Matter Expert).
2)Check the power supply like POWER PLANT,PIU and DG.
3)DG,AC routine preventive maintenance.
4)Power plant (Delta), Battery banks (HBL) routine maintenance.
5)Diesel filling record maintenance.
6)Timely release and submission of site’s EB bills.
7)Co-ordination with various vendors for timely service of the electrical Equipments.

Customer Support Associate
Reliance Communication lko
Company Profile
Reliance is one of the leading Telecom company in u.p region. They are having huge projects in almost all the region.
Job Profile
33 Dealing with customers.
34 Handling customers at front desk and immediately resolving technical problems.
35 Case generation in regards to specific customers complaints.
36 Completion of the activities which arises on daily basis
37 Provide assistance to dealers, wwe,ww..
38 Network related issues.
39 Handling vvip customer’s needs in regards to home visit.
40 As a back hand to the cluster cc team I regards to help and assistance.
41 Organize and supervise projects and shows for the awareness towards fitness.
TECHNICAL QUALIFICATION :
Education : B.Tech (Electronics and Communication)
College : Sagar Institute Of Technology & Management,Barabanki
University : U.P.Tech University LKO.
Year of Passing : 2007
REFERENCE : Available upon request.
I hereby declare that all the statements in this curriculum vital are true, complete and correct to
the best of my knowledge and belief.
DATE
(SUNEET KUMAR SINGH)
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4133562
Date & Time : 15th May 2011 6:03 PM (UTC)
IP Address : 27.56.41.191
Browser Info : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; InfoPath.2)
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[Guest]

ABHISHEK SRIVASTAVA
Email : abhishek20051109 AT gmail.com ,
Objectives
To be part of a professionally managed organization and to assist it in achieving desires objectives by employing my abilities and professional skills. To constantly strive towards perfection in my field through total dedication and hard work. To be a valuable asset for the organization and prosper along with it.
Reliance Communications, Sitapur, Uttar Pradesh :
Since Sept’07 to April’2011
Joined as Cluster Customer Care Executive –
Prepaid and rose to the post of Cluster Customer Care Lead
Accountabilities
1. Provide a FTR (First Time Resolution) to customer on Time at MRMS & FOFO.
2. Update the current prepaid & postpaid Acquisition plans, Recharge voucher, Handset Scheme, New STV, & many more info, pass to Channel Partners & CRE’s.
3. Analysis of repetitive complaints and working on towards reduction of complaints repetitive in nature.
4. Closed the All SR’s within SLA (Standard Level Adherence).
5. C-Sat, R-Sat and I-Sat maintain the Score for Month on Month.
6. Pre 2Post migration Targets Achieved Month on Month.
7. Take Up Complaints both CDMA & GSM regarding any Issue(such as Network, SIM Related, MDN retain, DT/GT/ER issues, Retailers Complaint etc)
8. Focus on High Speed Data Cards (HSD Broad Band).
9. Focus on MNP (Mobile Number Portability).
Channel Care Responsibilities
1. Monitor the performance of RMS & FOFO’s & takes corrective actions.
2. Training to Customer care staff at all Channel FSD’s.
3. Ensuring that Customer is satisfied with resolution provided to him.
4. To ensure that all critical customer policies are disseminated to all the MRMS.
6. Implementation of audit process for upkeep of the Reliance stores.
6. Maintain the C_SAT score in Every Month.
Certified Product Trainer
1. To ensure weekly product training done in cluster.
2. To maintain & develop personal skills & knowledge o ensure currency of training & development initiatives
3. To Undertake continuous assessment/evaluation of the training programme, ensuring tha it is appropriate to the needs of FSDs, FOS & Distributors.
4. Full understanding of all the products (post paid tariffs, prepaid tariffs, FWP/Mobile/Data),USB Modem, PCMCIA, Handsets, Calling Cards and PCO)
TATA Tele Services
Working in a TATA Tele Services as an Asst. Customer Care in Postpaid (BU-HNI) & Prepaid (CMBU) TECH & NON TECH Complaint Dept. (Including Arcatel, Telecordia, PTB, Recharging issues, SMS issues & more function) 22nd April 2006 to 14th May 2007.
Accountabilities
1. Taking care of all the Tech complaints of UP (east & west).Resolving complaints as per their complaints nature Dispatching complaints to the JE’s for complaints visit and also resolving issues thru calling up Complaints closer within SLA. Co-ordinating to the cluster and corporate office for different complaints related issue. Also looking after UP-East MIS (SLA-Adherence repot) in substitute of MIS in Under Working in CRM (CUSTOMER RELATIONSHIP MANAGEMENT)
2. Handling different type of non tech complaints and resolving them within SLA time
3. Work in TIPPS.
4. Handle in Dialer.
5. Preparing TRAI MIS Report.(Nodal Officer & Customer Care UPE)
6. Handling Tech, Non Tech, Legal n Illegal Complaints.
7. Activation process in Mata solve Package.
8. Vas related Features,MDN Retain and more function is working related in Mata solve.
Other Full Time Assignment
Shishir Chemicals Ltd. MIS & Back Office Executive Aug’05 –Apr’06
GE Country Wide (Personal Loan)MIS & Back Office Executive Dec’04 – May’05
Zed Carrier Academy Floor In-charge May’02 - Jun’03
Achievements
Awarded to successful completion of TTT Certification of Excellence for Product Trainers in U.P. & Uttarakhand
Awarded Certificate of BUSINESS PROFESSIONAL PROGRAMMER by Ministry of communication of Computer Courses under the AICTE-DIT Scheme (DOEACC).
Awarded Certificate In Computing by the IGNOU.
Awarded Diploma in Advance Level Programmer by the UPTEC Computer Consultancy.
Training Attended
Attended the Blackberry training under as a Mr. Sarju Bhandari in RCOM at Lucknow.
Attended the TTT training under as a Mr. Satish Kumar in RCOM at Lucknow.
Attended the Telcordia training under as a Mr. Arun Panigarhi in Tata Indicom at Jaipur.
Computer Proficiency
Successfully Completed Diploma in Foundation Level Programme in Computer One Year course in UPTEC COMPUTER CONSULTANCY at Lucknow. (DOEACC SOCITY AT NEW DELHI)
Successfully Completed Diploma in Advanced Level Programme in Computer One Year course in UPTEC COMPUTER CONSULTANCY at Lucknow. (DOEACC SOCITY AT NEW DELHI)
Successfully Completed Certificate in Computing course (25 December 2003) in INDIRA GANDHI NATIONAL OPEN UNIVERSITY. (The Application, the Context, the Technology, the MS-Office with Percentage 62.0 %.)
Academic Qualification :
B.Com : Kanpur University 1999
Intermediate : U.P.Board 1996
Highschool ;: UP.Board 1994