DBS Bank India Careers 2011 : Consumer Banking, Service Manager

[Admin]

DBS Bank India Careers 2011 : Consumer Banking, Service Manager

Name of the Organization : DBS Bank Ltd

Company Address :
DBS Bank Ltd.
3rd Floor, Fort House,
221, Dr. D.N. Road, Fort
Mumbai 400 001, India

Name of the Post : Consumer Banking, Customer Service Manager

Job Ref : MUM/VHR/35

JOB DESCRIPTION :
Develop and monitor SLAs with support units for delivering best in class service
Develop and monitor turnaround times for each transaction and institute processes to track and monitor the same
Implement Customer satisfaction surveys and establish the business at one of the best in the industry
Implement training programs for all team members on customer service, contact management
Track end to end Complaint management and resolution and do root cause analysis where required
Work closely with Sales in marketing program to ensure quality customers education process.
Develop training materials and coordinate training for all staff.
Manage KYC and all compliance related processes in the business
To ensure teams compliance with Group Policy and Standards on Money Laundering Prevention or local regulatory requirements for the prevention of money laundering

Qualification : Bachelor Degree

Job Function : Administration / Support

Job Location : India - Bangalore, Chennai, Kolkata, Mumbai, New Delhi, Pune

Job Type : Full Time , Permanent

How to Apply : Apply online

Detailed Advertisement : https://dimension.jobsdb.com/career/...A-B3FAA5FD8E95

Application form Download : https://dimension.jobsdb.com/career/...A-B3FAA5FD8E95

Company profile :
DBS Group Holdings (DBS) is one of the largest financial services groups in Asia. Headquartered in Singapore, DBS is a well-capitalised bank with "AA-" and "Aa1" credit ratings that are among the highest in the Asia-Pacific region.
In India, DBS has 10 branches across key cities like Mumbai and Delhi. In Indonesia, DBS has a 99%-owned subsidiary, PT Bank DBS Indonesia, and is rapidly expanding its footprint across the country. It currently has a network of 40 branches spread across 11 cities.

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General Instructions :
This is information on DBS Bank Ltd Recruitment 2011 / Vacancies / Careers / to be filled, for the post of Consumer Banking, Customer Service Manager.
If you are looking for jobs / career in DBS Bank Ltd, you have to apply by downloading the application form given in the link above.
Full details of recruitment in DBS Bank Ltd can be had from the detailed advertisement link as given above.
You can also visit the careers page of DBS Bank Ltd to know more about the selection procedure, latest results, other jobs vacancy requirements etc.
Please ensure that you apply before the last date as all government recruitment procedures adhere a strict policy on this.
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[Guest]

i would like to work in singapore where from i got the work permit ,for applying job the employers are in need of work permit

[Guest-IJT]

The submitted value of field named "Name :" is:
Debbani Mukherjee
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The submitted value of field named "Email :" is:
debbani_mukherjee AT yahoo.co.uk
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The submitted value of field named "Designation / Name of the Post / Skill Set :" is:
Legal Officer
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The submitted value of field named "Copy Paste Your CV / Resume Here :" is:
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CURRICULUM VITAE
DEBBANI MUKHERJEE
E-mail :- debbani_mukherjee AT yahoo.co.uk


SOLICITOR OF ENGLAND & WALES
As a Solicitor I have experience in Courts in UK, I have done a few Immigration Appeals in front of the Tribunal and done couple of family matters and assisted my senior in various legal documents preparation. I have experience in India as well.
Experience in UK : -
Worked with Pan Asia Advisors as Legal Secretary from July 2006 – December 2007 advised in multinational and middle market companies on strategic capital transactions with a special focus on dynamic sectors and emerging markets.

Worked with Sharma & CO. Solicitors as Legal administrator from Jan 07 – Jan 09 preparing file bundle, skeleton arguments, client care letter, filing the forms for immigrations. Assisted the senior solicitor in preparing various matters which includes immigration, wills and probate and family and certain areas in banking.
Worked independently from Jan 2009-Dec 2010 gathering several experience in legal fields which includes preparing file bundle, assisting senior barristers and solicitors in immigration matters, banking laws, company.
Is currently the director/partner of 1st 4 law solicitors’ ltd.
Is a student member of the Hon. Society of Lincolns Inn.
EXPERIENCE in INDIA : -
UNDER SUPERVISION OF A SENIOR COUNSEL AND SENIOR ASSISTANT GOVERNMENT PLEADER OF CENTRAL AND WEST BENGAL GOVERNMENT, INDIA.
Worked as a junior assistant, from March 2002 and undertook the following responsibilities :-
- Dealt with various legal cases which includes – civil matters, civil procedural matters covering matrimonial suits and property cases.
- Engaged in drafting plaints and petitions and prepared briefs with annexure (enclosures) and got it corrected by the learned senior.
- Finding out legal points in the cases from various judgements pronounced by the Hon’ble Supreme Court, reported in All India Reporters and also consulted All England reporters from time to time.
- Involved in hearing the matter in brief from the client and depict the same to the learned senior.
INDEPENDENT LEGAL WORK :
From September, 2004
(A) Drafting and conveyancing :-
(i) Drafting of Deed of Partnership.
(ii) Drafting of bi-partite and tri-partite agreement.
(iii) Drafting of Sale Deed.
(iv) Drafting of Will and Gift.
(v) Drafting of various kinds of legal notices.
(vi) Drafting of Affidavits.
After enrolment as an advocate by the Bar Council of West Bengal approved by Bar Council of India, from January 2005.
(B) Drafting and Pleading :-
1. Civil Cases :-
(a) Drafting of matrimonial suits along with the maintenance.
(b) Appeared before the Registrar of Trademark for trademark hearing after the trademark was filed.
(c) Property matters (Appeared on behalf of the purchaser for non transference of possession from the seller to the purchaser after fulfilling the payments).
(d) Tenancy matter (Appeared on behalf of the landlord against the tenant for non payment of the rent regularly).
(e) Adverse possession.
2. Criminal cases :-
(a) Maintenance in case of matrimonial suits under the Code of Criminal Procedure.
(b) Torturing of the old and aged parents by the son and daughter –in-law (involving grievous hurt).
(c) Criminal Injunction under Code of Criminal Procedure.
3. Tribunal Matters :-
Appeared before the State Administrative Tribunal (SAT) against the Government for non- compliance of the government order in case of service matters.
All the above matters helped me to find out the linkage between theoretical knowledge of law and its practical application for the benefit of individual human being and for the society at large
ADDITIONAL SKILLS AND KNOWLEDGE
Good typing knowledge, with ability to be specific.
I.T. Knowledge which includes Internet, Words, Outlook, PowerPoint, Excel, typing, scanning.
Can speak fluently in 4 languages : Bengali, English, and Hindi.
Experience in Customer dealing, files management, administration.
Hard working dedicated and devoted.
PC skills and software application.
Answering phones and taking messages, tracking of invoices and expenses
Data entry on in house database, Filing, Faxing, Photocopying
Typing various correspondences, dealing with ingoing and outgoing post
Handle specific project work (including binding of word presentations and client mail outs)
carry out routine secretarial and administrative tasks without supervision
Booking and dealing with couriers
Proven ability to respond to changing work priorities.
Previous administration skills.
LANGUAGES KNOWN
Language Read Write Speak
English Yes Yes Yes
Bengali Yes Yes Yes
Hindi Yes Yes Yes

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More Information about this submission and submitter:-
___________________________________________________
Submission ID : 4158309
Date & Time : 21st May 2011 12:32 PM (UTC)
IP Address : 84.13.17.89
Browser Info : Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/4.0; FunWebProducts; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.30618; .NET CLR 3.5.30729; .NET4.0C; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; AskTbUT2V5/5.8.0.12304; msn OptimizedIE8;ENGB)
Predicted Country : United Kingdom

[Guest]

RESUME
K.NAVA JYOTHI,
Email-id : kandukuri.navajyothi6 AT gmail.com
CAREER OBJECTIVE :
A post graduate in M.B.A is seeking position in a reputed company, intend to enhance my career with a leading corporate of hi-tech environment with dedicated and committed people.
TECHINCAL SKILLS :
- Languages : C, C++, JAVA, DBMS.
ACADEMIC QUALIFICATIONS :
Course/ degree Year Name of college Name of university/board Marks (%)
M.B.A 2011 Princeton PG
College Osmania University 61
B.SC(M.S.CA) 2009 Singareni Colleries Women’s Degree College. Kakatiya University 70.44
Intermediate 2006 Margadarsini Junior College A.P.Board 72.0
10th board 2004 St.Mary’s Girls High School. A.P.Board 84.0
PERSONAL SKILLS :
- Comprehensive problem solving abilities.
- Ability to deal with people diplomatically.
- Good at Logical Reasoning and Problem Solving.
- Ability to work well under extreme pressure.
- Easily adaptive to new environments.
- Good team work skills.
ACHIEVEMENTS & EXTRACURRICULAR :
- Actively participated in NSS camp.
- Achieved 1st place in academics in Degree level.

[Guest]

SAMRITI GUMBER
E-mail : smriti_gumber AT yahoomail.co.in

CAREER OBJECTIVES
To Work in an organization, this nurtures professional growth, reward innovation and creativity, values integrity and business ethics. I look forward to a long-term relationship with such an organization.

ACADEMIC QUALIFICATIONS
- M.B.A (Specialization in Finance) From D.D.E, GURU JAMBESHWAR UNIVERSITY, HISAR (2006-08).
- Bachelor of Commerce in Comp. Vocational from I.B College, Panipat affiliated to Kurukshetra University (2006).
- Intermediate with Commerce from C B S E (2003).
WORK EXPERIENCE
Current Experience (Feb 2010-till date)
Organization ICICI BANK LTD
Designation OFFICER
Job responsibilities :
- Documentation of ERV & NCA Data.
- Maintaining Portfolio of HNI Accounts.
- Handling Customer Queries.
- Handling of NRI, Savings & Current Accounts, Maintaining of CASA & float in Accounts.
- Cross selling of Fee products like Life Insurance, Fixed Deposit, Gold, Loans etc.
Achievements :-
Got 1Rating in financial year 2010-2011.
Qualified ‘BM CLUB’ in YOUNG ARMY Saving Account, Oct 2010.
Qualified ‘CHAIN REACTION L.I. CONTEST” in Dec 2010.
Qualified “BULLS EYE L.I. CONTEST” in Jan 2011.
Previous Experience (Dec2006-July2009)

Organization RELIANCE GENERAL INSURANCE CO LTD

Designation OPERATION EXECUTIVE
Job responsibilities :
- Cash Handling.
- Issuance of Motor and Non-Motor Policies.
- Initiating proposals in system software.
- Quality Control & Handling Discrepancies.
- CMS (Claim Management System).
- Handling Customer Queries.
COMPUTER PROFICIENCIES
- Operating System WINDOWS
- Software Tools Word Star, LOTUS 1-2-3
- Packages Microsoft office
- Communication Internet
- Language C

CO-CURRICULAR ACTIVITY
- Performed Group Dance at Intermediate Institute Level.
- Participated in Quiz Competition in Intermediate College Level.
- Participated in lot many seminars & presentations.
SKILLS & STRENGTH
- Ambitious, Competitive, Dedicated, Honest and hard working professional.
- Accepting challenging assignments & organizing the disorganized portfolios.
- Great Team spirit & high appreciator of teamwork.
- “Let's do it” attitude.

[Guest]

Swati Agarwal
Email : swati_memories AT yahoo.com

Career objective
Seeking a good and challenging career to apply my skills and knowledge in the best possible way to deliver the best performance for the growth of the organization.
Educational Qualifications
Completed graduation from Delhi University (2011) and 3 year License course in Aircraft Maintenance Engineering (2008).
10+2 from CBSE Board with 78% in 2004
10th from CBSE Board with 86% in 2002
Technical Skills

Computer
Operating Systems Windows 98,XP and Vista
Packages Ms Office, Internet, Ms Excel
Work Experience
Working with HDFC LTD. as Customer Relationship Officer from January ‘10’
Worked with Serco BPO for six months.

[Guest]

SANJIB BHOWMIK
Email : Sanjib_bhowmik2009 AT rediffmail.com
Career Objective : Looking for a challenging position in a dynamic organization preferably in the banking and financial sector with a long term objective of attaining a position in senior management.
Work Experience. :
Jan 2006 – July-2006 HDFC Bank LTD
Designation Service Manager-East
Responsibilities : EDC to be installed in a time frame
Change back cases to be monitored & revert back to the merchant
EDC in & out to be updated in asset Movement Registered
EDC installation & de installation to be updated in MAPs
Hold fund cases to be informed to the merchant within 24 hours
Customer complaint case needs to be closed by 3 working days
Aug 2006-till date HDFC Bank LTD
Designation Manager
Responsibilities : Looking after a retail Customer base of Kolkata
Managing the entire portfolio in terms of growth in Card Volume (approx 1600 base)
Acquisition of new Merchant from the Competition bank (Citi , ICICI & HSBC)
Selling Cross Sell product-Cash credit, Loan against property, car loan, gold loan etc
Promotional activities with the Card teams (Food promo, Puja promo etc)
Dynamic currency conversation –Managing the DCC portfolio for Kolkata
Monitoring & upgradation Current account base of the existing merchant
Credit cards & Saving a/c sourcing from existing base as well open market.
EMI buz through Credit card

Nov 2002– Dec2005 CITI Bank-Merchant service (DST)
Designation : Relationship officer
Responsibilities : Sourcing Pos Machine for the profile customer
Enhancement of card business through the existing customer base
Promotional activities (EMI, Swipe & Drive, Food Promotion etc)
Diners card promotion

Dec 2001 – Oct 2002 ICICI Bank –Merchant service (DSA)
Designation : Sales Officer (Pos Machine-Point of sale)
Responsibilities : Sourcing Pos machine for Profile customer
Enhancement of card volume through the existing customer base
Promotional activity with existing & new customer

Jan 2001 – Nov 2001 Aptech Computer Education
Designation : Business Development executive
Responsibilities : Enrollments of Student for Basic & higher level courses
Promotional activities with School & colleges
Achievement Was awarded 1st Star Manager in HDFC Bank Merchant services
Collected Highest installation Fees Pan India till Dec-2009
Disbursed single car Loan of 46 lacs which is the highest from East till date.
N0-1,KEY Manager till date from team East.
Highest no of cross sell cases logged in & was disbursed from kolkata last financial year. Tier-1 performer in last 5 years in HDFC bank.

Educational Qualifications :
- B.Com (Hons). in 1998 from Jaipuria College, Calcutta University
- MBA in 2007 from Sikkim Manipal University, Kolkata

[Guest]

I have worked for 39 years in bank and retired as sr manager on31/12/2009.Iseek suitable employment.