Softlogic Systems Chennai, Pondicherry : Part-time BPO jobs

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Softlogic Systems
http://www.softlogicsys.in

Keywords: International US Outbound Call Center

Company Profile
Softlogic Systems, an US outbound call centre at Chennai, began its operations in the year 2003, presently running combination of B2B and B2C inbound and outbound campaigns,is in the process of expansion.
WE RECRUIT.WE TRAIN.WE STAFF.WE APPRAISE


Part Time / Full Time
Softlogic Systems

Experience:0 - 1 Years
Location:Chennai, Pondicherry, Pondy
Compensation:Attractive Incentives
Education:UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Industry Type:BPO/ITES /CRM/Transcription
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Posted Date:07 May

Job Description

Customer service skills with Persuasive closing of sales ,Proficiency with computers, support systems and keyboarding skills
Strong verbal communication skills, including good voice quality, diction, and articulation.

Desired Candidate Profile
Candidate should have the ability to work with passion and comfort.
Age criteria: 18 years to 30 years

WALK-IN IMMEDIATELY TO BECOME COMPETENT AND COMPETITIVE.
FROM 11AM TO 6PM.

Executive Name:Ms.Priya
Address:
Softlogic Systems
#10, P.T.Rajan Salai,
2nd Floor
K.K.Nagar
Chennai - TN ,INDIA 600078
Email Address:hr1@softlogicsys.in
Telephone:91-044-24851188,24891188
Reference ID:Contact Specialist(CSR)



Drop a line of your enquiries @: enquiry@softlogicsys.in
Softlogic Systems Private Limited
#10, P T Rajan Salai,
K.K. Nagar,
Chennai – 600 078,
TamilNadu, India
Tel: (91 44) 2485 1188 / 2489 1188 Fax: (91 44) 2371 1188

[Admin]

Match your caliber to our Requirement.
Softlogic Systems requires challenging professionals for the following positions:
Drop in your resumes @ hr@softlogicsys.in
CONTACT SPECIALIST
Experience: 0 to 8 months experience
[LIST][*]Customer service skills[*]Persuasive skills[*]Proficiency with computers, support systems and keyboarding skills[*]Strong verbal communication skills, including good voice quality, diction, and articulation.[*]Positive, enthusiastic, non-confrontational and professional[*]Demonstrates willingness to learn[*]Has ability to work under pressure and handle multiple tasks.[/LIST]
ADVANCE CONTACT SPECIALIST
Experience: 9 to 14 months outbound experience
[LIST][*]Customer service skills[*]Persuasive skills[*]Excellent Selling skills[*]Proficiency with computers, support systems and keyboarding skills[*]Strong verbal communication skills, including good voice quality, diction, and articulation.[*]Positive, enthusiastic, non-confrontational and professional[*]Demonstrates willingness to learn[*]Has ability to work under pressure and handle multiple tasks.[/LIST]
EXPERT CONTACT SPECIALIST
Experience: 15 to 32 months outbound experience
[LIST][*]Customer service skills[*]Persuasive skills[*]Excellent Selling skills[*]Proficiency with computers, support systems and keyboarding skills[*]Strong verbal communication skills, including good voice quality, diction, and articulation.[*]Positive, enthusiastic, non-confrontational and professional[*]Demonstrates willingness to learn[*]Has ability to work under pressure and handle multiple tasks.[/LIST]
GROUP LEADER / TEAM LEADER
Experience: min of 3 years of International Call Center experience
JOB PURPOSE
The primary objective is to manage and direct all facets of call centre operations, with accountability for sales agents, training, budgets, plan development and call centre objectives that directly affect customer service, productivity and increased revenues.
KEY RESPONSIBILITIES
[LIST][*]Achieve personal weekly quotas for sales and sales activity[*]Recruit, train and coach Outbound/Inbound sales agents[*]Provide feedback to team members on both call coaching and other daily performance and behavioral activities.[*]Implement all disciplinary actions, up to and including termination, in accordance with company policy and ensure consistency.[*]Document issues, actions taken and plan for follow-up for agent's HR file.[*]Collate payroll in accordance with company policy and procedures.[*]Proactively manage Attendance Standards compliance and Leaves of Absence in accordance with company policy and practice.[*]Evaluate the need for advanced actions based on attendance data and act accordingly.[*]Provide escalation support to support professionals by providing guidance in problem solving customer issues.[*]Use all available resources to resolve these issues as efficiently as possible.[*]Prepare process and conduct annual performance appraisals for assigned support professionals on time.[*]Set daily and weekly team goals and targets, and ensure these targets are achieved[*]Work with resellers and agents[*]Manage and respond to weekly call centre activity reports[*]Be available to work any of the hours of the call centre operation[*]Contribute to positive team attitude and overall Outbound/Inbound business growth[*]Spend minimum of three hours to dial/respond outbound/inbound calls in a week[*]Set measurable and accountable performance results[*]Work creatively with management on new ideas and opportunities[*]Conduct Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from support professionals.[*]Schedule and coordinate team activities.[*]Other duties as required[/LIST]
QUALIFICATION
[LIST][*]Outbound/Inbound Call Centre sales experience would be desirable[*]Strong customer service and telephone communication skills[*]Ability to coach, motivate and direct a sales team[*]Post secondary education in Sales, Marketing or Business with strong working knowledge of MS Excel.[*]University degree would be an asset[/LIST]
CRITICAL PERFORMANCE ATTRIBUTES
[LIST][*]Strong leadership skills and ability to work under pressure in a fast paced environment, with minimal supervision[*]Effective communication and interpersonal skills.[*]Ability to build relationships with direct reports and treat employees fairly based on individual circumstance and need.[*]Proven independent decision-making skills.[*]Ability to work shifts required.[*]Customer focused team player[*]Honest ethical and committed[*]Can manage a growing call center[*]Working knowledge of call centre technologies[*]Must be able to create and execute procedures and guidelines[*]Familiar with ISP technologies and a technical support[*]Capable of managing and training staff on best business call center[/LIST]
SHIFT MANAGER
Experience: Minimum 5 years of experience in International Call Center
RESPONSIBLE for
[LIST][*]Totally planned & profitable call Centre Effectiveness;[*]Clarity and Focus in PRIORITISING / OPTIMISING;[*]Inspirational Leadership for Guidance and Support;[*]Quality Dimensions conscious and consistent upholding;[*]Timely Review, Coordination and Correction;[*]Data based Analysis and Reporting to the Company.[/LIST]
ACCOUNTABLE for
• Ownership Commitment to policies and their development;
• Consistent Profitable Performance Indicators;
• Motivation and Morale of TL and CSRs ;
• Defect free Operations with timely corrections
Required Behavior Style for PERFORMANCE INFLUENCING
• Leader, Coach and Inspirer combination;
• Business Clarity and Focus creating Communication;
• Problems into POSSIBILITIES – Challenging Positive Outlook;
• Confronting with Care in Correction and Conflict Resolution.
• Committed to Organizational Priorities and Prestige.
TRAINER
Minimum 4 years of International Call Center Experience
JOB PURPOSE
Training Manager will be responsible for all training related activities: for the design, transmission, and assessment of all call center training for both new and current associates. The job also includes management of trainers.
KEY RESPONSIBILITIES
• Facilitation of assigned training programs
• Develop/maintain subject matter expertise relating to training programs
• Develop and update Training Module and Curriculum.
• Develop documentation for training purposes, as needed
• Consult and collaborate with other company sites to develop new training initiatives
• Conduct needs assessments
• Mentor in the development of other training and Customer Care personnel
• Instructional Design
• Conduct Trainee Assessment to help Softlogic recruit competent Contact Specialists
• Manage team of trainers
QUALIFICATION
• University degree is a necessity, as well as certification from a training association
• 4-6 years prior training experience
• 2-3 years prior call center experience
• Knowledge of adult learning principles
• Organizational skills a must
• Prior Customer Service Training desirable
• Microsoft Office Products knowledge required including MSWord, Excel, and PowerPoint
• Knowledge of web-based and computer based instruction
• Must be proficient in training data analysis
• Previous experience with Six Sigma or other process improvement desirable
CRITICAL PERFORMANCE ATTRIBUTES
• Team player with high energy
• Excellent oral, presentation, and written communications skills
• Ability to multitask
• Encourage creativity, initiative and a positive attitude
• Strong leadership and judgmental skills
• Flexibility to work in shifts
• Excellent people management skills.

[rahulvr02]

thanks........................................................................................

[Guest]

RESUME
P.Mangaiyar selvi
mangaiporutselvan AT gmail.com
OBJECTIVE :
Hard working and self motivated candidate seeking an opportunity for a challenging position with opportunities for professional training and career advancement.
EDUCATIONAL QUALIFICATION :
COURSE
INSTITUTION/UNIVERSITY
YEAR OF PASSING
PERCENTAGE
BE(EEE)
Anna University of technology.Trichy
2011
76%
Higher Secondary School Adharsh Vidhyalaya Higher Secondary School,
Bhavani, Erode

2007
89%
Secondary School Government Girls Higher Secondary School,
Pudukkottai

2005
87%
CONFERENCE/WORKSHOP ATTENDED :
- Soft computing techniques in Power electronics systems..,
Anna University of Technology,
Tiruchirappalli.
- Energy management and conservation in modern buildings..,
Anna University of Technology,
Tiruchirappalli.
- Embedded engineering solutions for automation..,
Anna University of Technology,
Tiruchirappalli .
- Embedded systems workshop EmbedX..,
(conducted by SIMPLE LABS)
PROJECT DONE :

- A new zero voltage switching bi-directional dc to dc converter.
INPLANT TRAININGS ATTENDED :
- Human resource development centre,
Central Workshops Golden Rock,
Tiruchirappalli.
SOFTSKILLS :
- C,C++
- Matlab,
- Psim..,