TeleCaller Delhi : www.kareerplusinfotech.com Kareer Plus Infotech

[muthukalee]

Calling Executive :

Position : Tele callers

Are of Expertise : Excellent Command over verbal and written English, Good Confidence level, Good personality and convincing skills, Basic knowledge of Computer.

Qualification : Graduate

You can send your updated resume at jobs@kareerplusinfotech.com .

About us :
With the open economy and India's entrance in the Global market, knowledge based industries of the country got a major boost to prove their credential and capability in the world level. One of the major sectors who proved it is IT. It has been targeted as a one of the most growth sector in India. KareerPlus InfoTech started its journey April, 2009 in the spirit of innovation with special focus on education.

Contact us :
Kareer Plus Infotech
63-64 Tara bhawan
Hari nagar, Ashram Chowk
New Delhi. Pin code: 110014
http://www.kareerplusinfotech.com

[Guest-IJT]

Nilesh Kumar
Technical Facilitator - Operations
Wipro BPO Solutions (A Division Of Wipro LTD.)
239, Okhla Industrial Estate
New Delhi.
Phone:- +911141613111
Mobile:- +919971496839
Email:- nilesh.kumar3@wipro.com
nileshkumar21@rediffmail.com

G-1/60, Mandir Marg Mahavir Enclave, Near Universal Public School,
New Delhi-110045.


Objective:
I am interested in the field of technology that leads to innovative ideas and analytical skills having professional growth in its own scope. I’ m intended to go with an organization that will help me to enhance and apply my creative ideas for the better development of the organization.
Date of Birth 11th March 1984

Education
- Pursuing Bachelor Degree in Business Administration.
- Higher secondary.
- Matriculation.

Employment :
Wipro BPO Solutions Ltd. (A Division of Wipro) As a Technical Facilitator for Eastman Kodak All in One Printers Technical Support from 31st January 2009 till date. Job Role is to provide technical help and support for L1 Technician’s.
Wipro BPO Solutions Ltd. (A Division of Wipro) As a (Resolution Specialist L2) for Dell Technical Support From 27th November 2006 to 30th January 2009. Job Role was to Manage a team of 10 people to drive XPR (Problem Solving), CE (Customer Experience) and Sales Revenue.
Worked with Saffron Global Ltd. (Triton Group) As a Sales Officer for UK Broadband and Wirelesss for 4 months.
Worked with Amtier InfoTech Ltd. (Hero Munjal Group) As a Process Associate for UK Wireless and Wireless for 3 months.

Summary of qualifications Undergraduate.
Summary of Skills Wi-Fi and Internet Troubleshooting:
- Installation of New broadband connection wireless setup and firmware update.
- Configuring the Routers for the new setup.
- Configuring both wired and Wireless connection.
- Configuring and managing all email Clients.
- Troubleshooting Wireless LAN, WAN and PPPoE.
- Configuring Network Security WEP and WPA of 802.11 Wireless equivalents.
- Configuring Network Channel and SSID.
- Port Forwarding.
- Resolving Internet Browser related issues.

Operating System Troubleshooting:
- Window’s Based OEM Operating System: Windows 98, Windows 2000, Windows Millennium, Windows XP and Windows Vista.
- No Boot: Windows based error for No Boot: for registry and system files error messages. Windows recovery Environment Check Disk /R and Check Disk /P. for XP and Vista and the advanced repair options and WinRE and Startup repair for Vista, Hard drive Debugging.
- Slow Performance: Removing Virus and Spyware. Msconfig removing startup, Disk Cleanup, Disk Defragmenting, Customizing windows, Increasing Virtual Memory and System restore.
- Blue Screen: All kinds of blue screen error troubleshooting by running Windows Debugger and special diagnostic Tool.
- Windows Update and Firewall: Troubleshooting problem related to windows update and windows firewall.

Portable’s Hardware Troubleshooting:
- No Power: System not receiving power.
- No Post: System is receiving power but not completing the P.O.S.T (power on self test).
- No Video: System receiving power but there is no display on the Display Unit.

3rd Party Hardware Troubleshooting:
- Solving problem related to Docking Station’s, APR (Advanced Port Replicator)
- Solving problem related to PCMCIA, Express Mobile broadband card.
- Solving problem related to Surge Protector.
- Solving problem related to Lojack.
- Solving problem related to Wireless Router’s.
- Solving problem related to Wireless Printer’s and Faxes.
- Solving problem related to Music players, Handheld, PDA and GPS system.
- Solving problem with Game Console like X-Box, Play station and Nintendo.

3rd Party Software and Antivirus Troubleshooting:
- Solving problem related to Anti-virus and Anti-spy ware. Like McAfee, Norton and Trend Micro, Spy Sweeper and Smitfraudfix.
- Solving problem with Ms-office, Ms-money and Ms-Outlook.
- Solving problem related to Browsers like Safari, Mozilla, Netscape and Internet Explorer.
- Solving problem related to itunes, real player, yahoo jukebox, Win amp etc.
- Solving problem related to adobe reader and Photoshop.
- Solving problem related to games designed for windows platform.
All in One Printers Troubleshooting:
- Solving problem related to print from all in one printer.
- Solving problem related to scan from all in one scanner.
- Solving problem related to copy from all in one copier.
- Solving problem related to paper jam and automated document feeding.
- Solving problem related to photo and text quality.
- Solving problem related to printer software and firmware.
- Solving problem related to Wi-Fi and Ad-Hoc printer communication.
- Solving problem related to printers on network.
Languages English, Hindi and Bengali.
Awards received - Awarded as a Best Trainee candidate in Saffron Global Ltd. (Triton Group).
- Awarded as on of the Best Associate for TSS Dell Portable in Wipro BPO Solutions.
- Awarded as the Best L2 for TSS for Dell Portable in Wipro BPO Solutions.
References Dipjyoti Sen, HCL Technologies Ltd. +919871723894
Anshuman Borah, IBM India. +919916092016

Date: Nilesh Kumar


Places: New Delhi Signature