www.ergodeinc.com ErgodE IT Services Pvt Ltd Mumbai : Voice & Non-Voice Customer Support Executive

[muthukalee]

ErgodE IT Services Pvt. Ltd. Mumbai : Customer Support Executives (Voice & Non-Voice)

Company Name : ErgodE IT Services Pvt. Ltd.
Company Location : Mumbai
Designation (of vacancy) : ITES/BPO/KPO, Customer Service, Ops.
Company E-mail ID : job@ergodeinc.com
Company Website : http://www.ergodeinc.com/

Job Description, Candidate Profile, Company Profile, Company Address :

BPO Jobs at ErgodE
Experience :0 - 5 Years
Location :Mumbai
Compensation :Rupees 1,75,000 - 2,00,000
Education :UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type :BPO/ITES
Role :Associate/Sr. Associate -(NonTechnical)
Functional Area :ITES/BPO/KPO, Customer Service, Ops.

Desired Candidate Profile :
Job Description
Walk-in with your resume :Day and time: Monday to Friday between 10 AM and 7 PM.Address:
ErgodE IT Services Pvt. Ltd.
43,Jamnadas Industrial Estate,
Opp.Jawahar Talkies,
Dr.R P Road,
Mulund (W)
Mumbai 400080
www.ergodeinc.com
Contact : Divya Nair 022-25920999

Process Associate
ErgodEinc.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.
¨ Gain a thorough understanding of the business and operational area
¨ Process allocated work to meet and exceed daily productivity targets
¨ Identify , analyze and resolve repetitive issues regarding business knowledge
¨ Ensure all process documents are managed and updated.
¨ Provide reports and data as requested and support the Team Lead on escalations
¨ Provide inputs to training and help in shaping training content.

Results & Performance Driven
• Assumes personal ownership & accountability for execution – relentless, always strives for improvement
• Consistently delivers results that meet or exceed expectations
Business Acumen & Thought Leadership – How I apply my knowledge to making decisions
• Understands how the business operates and what changes will improve performance
• Drives innovation, champions change

Team Player and Personal Effectiveness – How I manage others, myself
• Honest, open, consistent communications; no surprises; actions and behavior match words
• Values diversity in teams which utilizes the full potential of people
• Understands self, builds one’s own skills and capabilities

Qualification :Graduation with computer literacy

Experience :0-2 years (ideally BPO)

All candidates to have good oral and written English communication skills
Keywords : computer, english

Company Profile
ErgodEinc.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - ErgodEinc.com continues to grow and evolve as a world-class e-commerce platform. ErgodE's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to ErgodEinc.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Contact Details
Company Name :
ErgodE IT Services Pvt. Ltd.
43,Jamnadas Industrial Estate,
Opp.Jawahar Talkies,
Dr.R P Road,
Mulund (W)
Mumbai 400080
www.ergodeinc.com
Contact : Divya Nair 022-25920999

[Guest]

CURRICULAM VITAE
S.Madhavi Kiranmai
Email : madhavikiranmai AT gmail.com
EXPERIENCE HISTORY :
Have 4+ years of Experience in the BPO industry.
Working as Content Quality Analyst in E-Publications in Amazon.com, Chennai from Feb2009 to till date.
Worked as an Associate in Bank of America, Hyderabad from Dec 2006 to Oct 2008
Responsibilities in Amazon :
- Publish Newspapers, Magazines and Blogs for Amazon product named KINDLE - a wireless reading device
- 2yrs and 5 Months of E-publication experience (Non-Voice)
- The process is to check the Quality of input from the publisher, make changes and publish the publication within the scheduled US timing, with 100% Quality, meeting the Business standards
- Sound Experiences in Quality Analyzing & Fixing up Errors in E-Pubs Operations of Digital Technology
- Launching new publications and reporting the delivery status of the publications
- Provided training for Fresher’s.
Responsibilities in Bank of America :
- 22 months of Back Office Operations in Consumer Banking(Non-Voice)
- Maintaining customer relationship through phone calls and emails depends on the priority of request.
- As an associate in Sales and Fulfillment process, I was responsible for opening various Bank Accounts (Checking, Savings) and processing Certificate of Deposit (CD) for Existing and New customers in USA.
- Transferring Customer funds from one account to another within the Bank and Transfer of Funds from other banks to Bank of America Accounts.
- Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
- Responsible for customer service in the digital equipment division, problem solving and providing detailed information on new products.
- Generated repeat business through successful client follow-up.
ACHIEVEMENTS :
- I was awarded Spirit Gold Points as a K-Performer twice (One of the highest awards in Bank of America).
- Always been the Top Performer in the Team by showing consistency in the process performance metrics.
- I was awarded top performer twice in Amazon
ABILITIES :
- Excellent written and verbal communication skills, with an eye for detail.
- Extremely productive in a high volume, high stress, environment.
- Highly productive in the use of Office 2000 Professional.
- Self starter with a can do attitude.
EDUCATIONAL QUALIFICATION :
Exam Institute Board Year of Study Percentage
MBA (Finance) Sreenivasa Institute of Technology and Management Studies, Chittoor, Andhra Pradesh, India Jawaharlal Nehru Technological University(JNTU) 2003-2005 74.50 %
B.Sc (Computer Science) Sree V.S.Sivalingam Chettiar Govt. Degree College, Sullurupet,
Andhra Pradesh Sri Venkateswara University (SVU) 1999-2002 65.5%
COMPUTER SKILLS :
- Microsoft Word, Outlook Express.
- Microsoft Windows XP
SUMMARY OF CAPABILITIES :
- Excellent Communication skills.
- Exposure To business process.
- Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients.