Apt Career Services Pvt Ltd Bangalore

[muthukalee]

Company Name : Apt Career Services Pvt Ltd

Company Location : Bangalore

Company Profile :
With the backdrop of India’s steady high performance in most industry sectors and the growing number of organizations coming into existence, the thought of forming a consultancy for talent sourcing and creating careers was thus born. Hence as the name says it all, Apt Career was promoted to give a candidate an appropriate or ‘apt career’ and a recruiter the ‘apt’ employee.

Services Offered :
Services Overview
Executive Search
Talent Sourcing
Recruitment Process Outsourcing
HR Consultancy

Company Address :
Apt Career Services Pvt. Ltd.
# 25, Khy Kha Castle,
Castle Street, Ashok Nagar,
Bangalore - 560 025.
Karnataka.
India.
Phone : 91(80) 40913501 / 40913502 / 40913503 / 40913504 / 40913505

Website : http://www.aptcareer.com

How to submit CV / resume : aptcareer@aptcareer.com

Placement Agencies Bangalore, Manpower Consultants Bangalore, Staffing Companies Bangalore

[Guest-IJT]

Name : Raakhee Vijay
Email : r9menon AT gmail.com
Designation / Skillset : Faculty Trainer for Travel,Tourism and Hospitality
Kind Attn Sir/Madam,
I would be delighted to be a part of your endeavor to provide high level personnel skills and training programs for Aviation & Hospitality Industry.
I believe that with my 18 years of experience, spread across India and Middle East, working with some of the leading names in Airline, Travel and GDS operations; have given me a solid grounding on skills required in the industry. Apart from this, my passion for training and my interpersonal skills, would help me to succeed in this field. I am sure, I shall be able to do justice to your confidence.
Please find attached my CV for your reference. Please do let me know if you need any additional information.
I look forward to meeting you soon to discuss how we could take this further.
Thanking you,
Yours Truly,
Raakhee Vijay.

Resume :
Travel and Tourism Management
Product Development – Customer Service – Operations
- Customer Focus – Team Leadership – Training & Support – Research & Development
- Possessing a number of significant achievements within Travel and Tourism management.
- Wide multi agency experience within Airlines, GDS, Travel Agencies etc in India and Middle East.
- Excellent organization approach to solving problem and optimizing team potentials, while proactively developing new business operations, strategies and ideas.
Now looking to expand horizons, and share experiences, while continuing to make a significant contribution with the Tourism & Training sector back home in Kerala.
Areas of Experience
- Training In-house & Agency Staff
- Customer Care
- Team Leadership
- Interpersonal Skills
- Coaching & Mentoring
- CallCenter Operations Management
- Product Research & Development
- Strategic Problem Solving
- Improve Productivity
- Travel & Tourism Packages
- Maximising Sales
- First Call Resolution
- Handling Sales Promotions
- Computerised Sales
- Documentation of Procedures
- Customer Grievance Handling
- CASA Complaints Handling
Professional Experience and Significant Achievements
Help Desk Analyst, Commercial Trainer & Product Development 8 August 2008 – 15 August 2010
Galileo GDS, TravelPort, Dubai, UAE
- Part of inaugural Middle East support team helped start up of Galileo GDS operations in Dubai. Duties included Core Team Member on Project Renaissance from NDC to SMO ( Galileo GDS).
- First Level Customer Support, provisioning of new agencies and troubleshooting technical / product issues
- Commercial Training for Agencies, in house staff personnel; Flow Walk at Agencies
- Ancillary Skills training for Agents and in house staff
- Product Research & Development – including restructuring products for Middle East market on Galileo products
- Creation and circulation of Fortnightly Product Newsletter
- Strategic & Contingency Planning, co-ordination with Headquarters and Regional centers worldwide
- Regular update of Travelport Services Portal for the Middle East market
- Won Appreciation Award for Performance Excellence
Senior Tours Consultant / Call Center Supervisor, Training support 15 Aug 2001 – 08 Aug 2008
Arabian Adventures, Emirates Holidays, Dubai, UAE
- Lead Operations and Call centre team : responsible for customer sales, handling customer queries and complaints. Handling frontline sales personnel, and partners – providers and agents, with corporate events and functions, as well as designing tailor made packages.
- Dedicated trainer and Member of the Expertise team for Value Education, Grooming and Ancillary skills under Emirates Training College, Emirates Airlines
- Personally design itineraries and device quotations for special clients, specialized groups, Journalists, VIP guests of Emirates Group and DTCM ( Tourism Authority for Government of Dubai)
- Co-ordination with various departments and suppliers, event managers, scheduling and also budgeting to provide well organized services, Meetings, conference, Journalists, VIP handling at attractive prices.
- Telephonic and e-mail support to customers, suppliers and other departments
- Provisioning support in terms of Meet & Assist, Immigration procedures, supplies for each tour
- Supervision of Call Centre operations to maintain the maximum SQL level and resolution targets
- Scheduling and rostering of call center team
- Interaction with government departments like DTCM , Immigration department, hotels and airlines to provide services to clients
- Preparing and Reconciling orders, tour lists, Vouchers and invoices
- Prepared Operations & Reservation manual, Supervisors Manual, Customer call handling procedures and Complaints and IR handling system
- Key Role : Training new staffs, organizing cross training with other departments, Train the Trainees, organizing FAM Trips for new /agency staff / suppliers etc
- Introducing new products by doing SWOT analysis, market survey
- Setting up KRA and SOP for the key tasks.
- Ensured providing of improved user friendliness, Customer service, productivity and financial reporting
- Consistently exceeded all team and personal targets, with year of year growth of team outperforming company and industry averages
- Won the prestigious “Mabrook” award, and sever commendations from management, partners and clients.
- Created Product Manual for the Operations Department, which is considered the Bible for the entire company, and the new version has been Wiki-fied, named as “Quick Book”
Sales & Reservations Executive October, 1997 till Apr 2001
Jetair Ltd., GSA Gulf Air Cochin, India
- Responsible for handling clients at counter and for telephonic sales.
- In charge of doing pre flight checks and releasing final flight manifest includes execution of special requirements to the concerned department.
- Expertise in Automated Ticketing , reissues, in charge of Fare help desk.
- Design and calculate special products and promotions.
- Conducted workshops on Sales and Promotion to agents.
Great India Tour Company Ltd., Cochin April 1997 to September 1997
Assistant Manager ( Reservations & Sales)
- Handling reservations, ticketing, Visa processing.
- Training and Support on Galileo and Amadeus
- Implemented training course for new recruits — speeding profitability.
PL Worldways Ltd., Calicut December 1993 to October 1996
Counter Supervisor
- Ticketing and reservations for international Air travel, processing of Visa and immigration formalities, as also design of itinerary and tour packages.
- In charge of all reservations activities for Airlines.
- Training and Support on Galileo, Sabre and Amadeus
- Achievements :
o Maintained 20% growth for all sectors
o Named best agency staff for 2 years by Malaysian Airlines.
School of Airlines & Travel Management Calicut, India April 1993 to December 1993
Instructor
- Trainer on Airlines fares, ticketing ; travel & tourism management
- Prepared Candidates for IATA certification.
Education
- Bachelor of Commerce, 1991, University of Calicut.
- Passed with First Class
- Post Graduate Diploma in Computer Applications, 1992, National Institute of Computer Technology, Kerala
- Passed with A+ grade
- Diploma in Travel & Tourism, 1993 School of Airline & Travel Management, Cochin
- Secured First Rank
- Advanced Ticketing and Fares, 1996 IATA , Geneva
- Passed with Distinction
- Station Management , 2001 IATA , Geneva
- Passed with Distinction
- Team Leading and Management, 2005
- Institute of Leadership & Management, London
- Advanced Training on Galileo Products, 2009
- Travelport LLC, Dubai
Other Training Completed
Competencies : Learning Zone On-Line Courses
- TeamWork, 2004
- Call Center Supervision, 2005
- Team Management, 2005
- Interpersonal Skills, 2005
- Customer Service Program, 2005
- Stress Management, 2004
- e-ticketing. 2005
Other Class room Training
- Advanced Fares and Ticketing
- Special Course on Prepaid Tickets & Refunds
- Sabre
- Galileo
- Leadership Management
- Team Building
- Time Management
- Effective Communication
- Personal Grooming
- Winning Personality
- Coaching & mentoring
- Conflict Resolution Skills
- Telephonic Sales &Etiquette
- Call Centre Management
- Advanced Customer Handling
Computer Knowledge
On-Line reservation systems known : SABRE, AMADEUS, GALILEO, SITAR, etc.
Personal Computing Skills : Well versed in MS Windows and MS Office packages, specially MS Word and MS Excel. Also conversant with e-mail and web browsing, and PC accounting software.
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4198667
Date & Time : 1st Jun 2011 11:01 AM (UTC)
IP Address : 122.171.8.165
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Predicted Country []: India