www.dell.com International Services Bangalore : Tech process (Voice)

[Admin]

Experience:
1 - 3 Years
Location:
Bengaluru/Bangalore

Compensation:
Best in the Industry

Education:
UG - Any Graduate - Any Specialization


PG - Any PG Course - Any Specialization

Industry Type:
BPO/ITES /CRM/Transcription

Functional Area:
ITES/BPO/KPO, Customer Service, Ops.

Posted Date:
03 Aug



Job Description
Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.

Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.

Escalate problems when unable to resolve customer issues.

Log and sufficiently document all contacts with customers in designated tools.
Desired Candidate Profile
Bachelor Degree, PUC (with one year of international call center experience);



Diploma Courses (post 10+2 with 1 year international call center experience);



Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)



1.Basics of Computers including Operating Systems, hardware and internet .

2.Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage



Exposure to technical support trouble shooting in international call centers will be an added advantage.
Company Profile
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Contact Details

Company Name:
Dell International Services


Website:
http://www.dell.com


Executive Name:
Chandrakala


Address:
Dell International Services

Divyashree Greens,Survey # 12/1, 12/2A ,

Challaghata village, Varthur Hobli,

Kormangla Inner Ring Road,

Bangalore,Karnataka,INDIA 560036


Email Address:
chandrakala_shashidh@dell.com


Telephone:
9886043351


Reference ID:
cts



Keywords: TECHNICAL SUPPORT , VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT

[Guest]

CURRICULUM VITAE

DEEPAK SHARMA
maindolasharma AT gmail.com
CARRIER OBJECTIVE :-
- Seeking a position in an office environment, where there is a need for a variety of office management tasks including – computer knowledge, organizational abilities, business intelligence and database program use
EDUCATIONAL QUALIFICATION :-
- Pursuing MBA from symbiosis.
- Graduation From K.U. (Arts)
- 12th from H.S.B.E (Commerce)
PROFESSIONAL QUALIFICATION :-
- Basic in computer application.
o MS-Office
o Broad knowledge of Internet.

EXPERIENCE :-
F.D.C
- Department Pharmaceutical Company
- Job Profile Sales
- H.Q Ambala Cantt
- Designation M.T
- Duration May 2010 - Feb 2011
LUPIN LIMITED
- Department Pharmaceutical Company
- Job Profile Sales
- H.Q Jalandhar
- Designation M.T
- Duration Feb 2011 – June 2011
WEAKNESS :-
- Sensitive Nature.
STRENGTHS :-
- Self Motivated & Initiative
- Determined.
- Good Communication Skill.