Ing Vysya Bank BPO Delhi, Gorakhpur, Kolkata : Customer Care Officer

[deepika]

Ing Vysya Bank Ltd.
http://www.ingvysyabank.com/scripts/careers.aspx

Ing Vysya Bank : Delhi, Gorakhpur, Jodhpur, Kandla, Kanpur, Kharagpur, Kolhapur, Kolkata : Customer Care Officer

Keywords: customercare officer , telecalling , HDFC , city bank , icici bank , abn amro , HSBC

Company Profile
WELCOME TO THE WORLD OF ING VYSYA CAREERS! ING VYSYA is looking for top talent. But why should you choose us above other companies? In a word: diversity. No other Financial Services Institution offers the diversity of growth, opportunities and cultures that you'll find at ING VYSYA. In the process of fostering a Global look & Outlook, we thrive, by sharing information across borders and across Business Units in working environments that foster Open Communication, Trust and Transparency. Another attraction of an ING VYSYA career is the opportunity for lifelong learning. We have an aggressive and fast paced career development for our employees through on-the-job and Leadership Programs followed by an excellent Performance Management System. Our boundary-less environment also supports


Customer Care Officer
Experience:1 - 3 Years
Location:Delhi/NCR, Gorakhpur, Jodhpur, Kandla, Kanpur, Kharagpur, Kolhapur, Kolkata
Education:
UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization;Post Graduation Not Required
Industry Type: Banking/Financial Services/Broking
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Posted Date: 13 Sep

Job Description
List the expected end results that must be achieved in order to fulfil your job purpose and the activities that help in achieving these results.

1.) Achieve Business targets :Generate leads,Liasoning with Sales Desk
2.) Profitability:Ensuring Zero leakage of income,Cross selling of TPP,Recovery of locker rent as per time lines.
3.) Audit and compliance :Verification of PALMS,Verification of UTJs of CCA,Acting as Joint custodian,Adhearing to KYC norms ,Obtaining of Form 60 (PAN/ Form 60 needed for account opening), Form 15G, 15H etc. and forwarding to COPS,Handling, tallying of security items ( day to day basis)
4.) Customer Service :Verification and accepting of customer requests and processing of the same/forwarded to the respective units,Authorising of override transactions including AAA.Handling of mails/couriers
**Attending all customer queries and resolution of the same
**Internal information/ communication with COPS/ other units regarding customer complaints & requests
**Maintenance of undelivered items and ensuring the delivery of the same to respective customers
**Accepting request for TD issuance, renewal, closure including deposit loans
**Handling TD related queries, follow up with customers;
**Accepting transfer requests, RTGS, NEFT etc., from customers and ensuring the processing of the same as per time lines
**Attending to any other customer queries.
**Locker operations and following related process

5.) Employee Development:Regular Staff Meets and Sharing / Updating latest Trends / Circulars / Market Knowledge,
Motivating for Higher responsibilities & Customer centric Approach

Desired Candidate Profile
Min. Graduation with similar experience in the banking industry.Handling queries of bank customers is impartant.

Executive Name:
Mr. venugopalrao

Address:
Ing Vysya Bank Ltd
ING Vysya House
# 22
M. G. Road
Bangalore,Karnataka,INDIA 560 001

Email Address:
venugopalrao.gl@ingvysyabank.com

Telephone:
91-080-25005210

[Admin]

Rahul_dukande,

Send your cv directly to address mentioned in post. Or find the contact address / e-maill id of company from website link provided. If you face any problem or need more details, reply to respective thread.

Regards,

Admin

[rahul_dukande]

RAHUL PRAKASH DUKANDE.

Narayan, 814 ‘A’ Ward, Shivaji Peth,

Near Phirangai Talim, Kolhapur.

Date :

To,
Manager
Ing Vysya Bank



Subject: Application for the Post of Customer Care Officer.




Sir/ Madam ,

With reference to I submit my application favour consideration for the above post.
Is submit herewith my detailed C.V. for your kind perusal and consideration I request to given an opportunity to serve your bank in the capacity mentioned for which act of kindness and shall be thankful to you.

Thanking You,

Yours Faithfully ,

(Mr. Rahul P. Dukande)
Kolhapur
Mo.No. 9960559743

[Admin]

Rahul, you need to send your cv to :
venugopalrao.gl@ingvysyabank.com
and / or
careers@ingvysyabank.com

You can see the open positions here:
http://www.ingvysyabank.com/scripts/careers.aspx


Regards

[Guest]

I am rumki sarkar, hons. graduate. my date of birth is 05-10-1972. Am working as a customer care executive in direxion marketing solution pvt. ltd. I am very confident and hardworking.I hope i' ll get a opportunity to be a part of this org. to prove myself.thanx.

[Guest]

Application for the post of Revenue Recovery & Assurance

MANISH KUMAR VERMA
B-93, Ground Floor, Ring Road
NARAINA, New Delhi-28
Ph: 9818961132
Email: manish.verma.k@gmail.com / vermamanishchandra@yahoo.com

Career Objective:
To continuously develop high caliber professional skills & effective management techniques by proactive resent & development activities & continuous studies to ensure protection of interest of industry, & emerging as a good corporate professional.

Work Experience:
At present working as Senior Officer in NORTH DELHI POWER LIMITED (A TATA POWER & DELHI GOVT. JOINT VENTURE) Revenue Recovery Group from September 2004.

Defaulter analysis /disconnection Notice/Disconnection validation Desk
Managing the disconnection notice, disconnection validation & data entry desk. Setting selection criteria’s and Prioritization of Defaulters. Coordinating for notice generation and dispatch. Managing and controlling the quality of output of Data entry Desk. Monitoring & analyzing the process performance. Providing MIS to the RRG Head. Administrative & disciplinary control. Executing performance appraisal of team members. Providing training to team members on the Process details. Team building, motivation, behavioral aspects of the team to ensure higher productivity with quality. Co- ordination with other groups for feedback. Identify & resolve any issues proving as hindrance to the successful functioning of the group or the process.

Disconnection Advice/Reconnection Desk/MIS Desk
Managing the Disconnection Advice (DA), MIS analysis & Reconnection Desk. Coordinating in the analysis, printing, dispatch, of DA RRG follow up for DA feedback from zones. Referring incomplete DA to appropriate departments to bring about their logical completion. Overall analysis & MIS interpretation for the whole process providing MIS to the RRG Head. Supervising & controlling the Reconnection Desk. Executing performance appraisal of team members. Traning, teambuilding, motivation, behavioral aspects of the team to ensure higher productivity with quality. Co- ordination with other groups. Identify & resolve any issues providing as hindrance to the successful functioning of the group and process. Administrative & Disciplinary control.

Summary of Functional Experience:
48755 Cases handed over to SAMS recovering team and Cheque delivered to RCG. Feedback receiving and Analysis of Feed back & After Analysis cases hand over to recovery team for recovery. Team Liquidated (from 23/11/2004 to 31/10/2005). Total revenue recovered 17 Crore out of 42 Crore.

Cases handed over to SBO, Akanksha, Powertech, Mr.SatishRana Recovering team. Feedback receiving and Analysis of Feed back & After Analysis cases hand over to recovery team for recovery. Total revenue recovered 40 Crore out of 102 Crore.

Analysis of feedback: Billing dispute, Consumer Address not traceable, Court cases, Govt. Cases, Duplicate billing cases, Illegal reconnection, No meter /PD/TD, Partly Paid, Post dated Cheques, Ready to pay, Refused to pay & Others.

Project Sudhi (Top 30 Defaulters).
Feedback receiving and Analysis of Feed back & After Analysis cases hand over to District & Zone for recovery, Analysis of feedback: Billing dispute, Consumer Address not traceable, Court cases, Govt. Cases, Duplicate billing cases, Illegal reconnection, No meter /PD/TD, Partly Paid, Post dated Cheques,Ready to pay, Refused to pay & Others. The Total Revenue recovered 6 Crore.

LPSC WAIVER SCHEME (FROM 7/12/2005 TO 7/2/2006)
Analysis of feedback billing dispute, Feedback receiving and Analysis of Feed back & Cases extraction from system and After Analysis cases hand over to (SIS Cum DN) Efficient Human Resources team for follow up for recovery. The total revenue earned 50 Crore .

Cases Referred from NOC Desk
Cases referred opening balance, Generate Weekly (1>7Days) & Monthly MIS indicating, receiving during the week, total cases received, handed over details, team wise, recovery made during the period, Cases resolved during this period, balance cases follow up with recovery team.

Project never paid cases
7703 Consumer who defaulter from the date of energisation. I have scrutinized to the list of those consumers are still defaulters & not paying their bills regularly. These cases are being sent to zone for recovering the outstanding dues on top priority. The report is to be submitted to MD office.

LPSC WAIVER SCHEME -2005
28000 domestic consumers who availed LPSC Waiver benefit during the scheme. I have scrutinized to the list of those consumers are still defaulters & not paying their bills regularly. These cases are being sent to zone for recovering the outstanding dues on top priority. The report is to be submitted to MD office and MD personally appreciated the work carried out in this scheme. The Scheme has proposed to recovery total Revenue around 12 Crore.

GIS based Quarry & Analysis for Consumer to find out there location using GIS base facilities like:
1- Shortest route analysis from office to the consumer location.
2- Special Analysis for finding No. of consumer in the premises.
3- Real word changes and new consumer connections implementation in data base using GIS.
4- Locality based analysis for defaulters in SLUM & Negative Area.

Training & Program:
DRUM TRAINING PROGRAM: (Distribution Reform, Upgrades & Management) CENPEID, Certificate of achievement in “GIS-Supported Network Planning, Analysis and Asset Management” (4th to 8th Dec 06) New Delhi.

DRUM TRAINING PROGRAM: (Distribution Reform, Upgrades & Management) CENPEID, Certificate of achievement in “Customer satisfaction Communication & Out reach” 5th Feb. to 9th Feb. 2007 New Delhi.

DRUM TRAINING PROGRAM: (Distribution Reform, Upgrades & Management) CENPEID, Certificate of achievement in “Best Practices of Distribution Loss Reduction”5th March. to 9th March. 2007 New Delhi.

Weekly & Monthly MIS
MIS of All recovery Agencies &Various types of Above Work

Qualification:
Graduation in 1996 from Gorkahpur University, Gorakhpur
MBA (Finance) in 2001 from Indian Institute of Business Management, Pune.
Pursuing Certified Internal Auditor from Institute of Internal auditor, USA

Computer Knowledge:
MS Office, Tally 4.5, 5.4, 6.3,631, 7.2, Fact, Ex-ngn, Flash Accounting, Package. Accord, SQL Extracting data using quaries, building simple quaries, DEBS (Decentralize Electric Billing System), Seagate Crystal Report, Busy, SAP Net weaver portal, SAP financials, SAP commercial balance scorecard etc.

Work Experience:
*Worked as Accounts Executive in Hooghly Ink Company (New Delhi) Pvt.Ltd. from August 2001 to September 2002.
*Worked as Executive Accounts & Finance in Olympus India Pvt.Ltd from October 2002 to August 2004

Job Responsibilities in Accounts:
Maintenance of accounting & other statutory records, Payroll accounting, Supervision in salary distribution, Prepared trail Balance & Balance Sheet, Assisted in audit work, Maintenance of store record, Fund collection & maintenance of accounting &other statutory records, Supervision in factory & market, Handling Sale tax and Income tax, responsible for all accounting activies, Fund management, preparation of P/L statement, Statutory compliance , Debtor control.

Job Responsibilities in Finance:
Apart from knowledge of Handling of Cash Credit/CC limits, Handling of L/c’s hundies, Bank Guarantees, Bill discounting etc., Preparation of QIS forms and stock statement.

Commercial Matters:
Handling of Import and Export Documentation and Custom Clearance, Handling of Import and Export Payments, Handling of Physical Inventory Control over Valuation of Inventory.

Taxation:
Handling of Income Tax matter like: TDS, Advance tax, Returns, Excise returns, P.F. & E.S.I. Returns thereof etc. Sale tax: Filling of Monthly and Quarterly Returns & Independent Assessment.

Company Law Matters:
Fulfilling the Statutory Requirements of ROC, Filing of various Forms and Returns and ensuring the compliance of various provisions of the company Act 1956.

Family Background:
Father is Practicing Advocate, Mother Housewife well settled family.

Date of Birth: 10/12/1973
(MANISH KUMAR VERMA)

[Guest]

To,
Manager
Ing Vysya Bank ,
Kolkata

Sub:Application for the position of Back office job
I am interested in applying for the above postion advertised in naukri.com. My resume is attached for your review. I am confident that my skills and past experience would make great contributions to your organisation. Therefore I would appreciate the opportunity to discuss my qualifications for this position in greater detail with you in person at your earliest convenience.
Thank you for your consideration and I look forward to hearing from you

Yours sincerely
shambhunath Hati

SHAMBHU NATH HATI
58/1,KANKURGACHI 2nd LANE, FLAT NO: 6, 1st FLOOR, BLOCK- B,
KOLKATA- 700054, WEST BENGAL PH :-( 033) 23649581,9007681298(M)
E-mail: hati.shambhu@gmail.com

MBA + BHM+5Yrs Exp.
Seeking a Management position in sectors like… Logistics/Retail
A personable and innovative MBA (Supply Chain Management) with 5+ years work experience, currently working in retail sector. Possessing proven supervisory, organizational and sales skills, provides high levels of quality service levels encouraging customer loyalty and retention. Enthusiastic and energetic, has a record of active participation at all levels of work arenas.
Synopsis

- 5 years work experience in Business Development / Store Operations in Retail Service Sector.
- Presently working with DHL EXPRESS INDIA PVT LTD – a leader in logistics industry as Store Supervisor in kolkata.
- Possesses excellent customer relationship skills and provides high levels of customer support and services.
- Strong computing skills in MS office and other related applications.
- Handling cash.


Career History
DHL EXPRESS INDIA PVT LTD, KOLKATA, a leader in logistics industry
As Retail Executive (13th March to till date)
- Handling export/import consignments and the relevant paperwork & documentation.
- Dealing with customer, resolving the problems/queries and providing high levels of service to promote business
- Following up on sales leads and providing customers with information about new services available.
- Maintaining up to date records, handling cash and arranging for daily banking of cash and cheque.
- Preparing online cash report of daily transactions

CAFÉ COFFEE DAY, Kolkata, WB. A leading coffee chain in the country,
As an Outlet in charge (2nd Dec. to 5th Sept.)

PEARL BEACH CLUB & RESORT, Puri, ORRISA, RCI Affiliated Resort
As F&B Captain (9th Nov.02 to 20th Dec 2003)

HILTON GOLDEN PALM RESORTS & SPA, BANGALORE, KARNATAKA,
A leading Hotel chain in world wide as F&B assistant (7th Nov.01 to 31st Oct.02)

Professional Qualification
Master in Business Administration” from Allahabad University (Sept.2006)
(Specialization in Supply Chain Management)

Bachelor in Hotel Management” from Bangalore University, Bangalore, Karnataka (2002).
(Specialization in F& B Service)

Educational Qualification
- 12th standard (Science) from Shyamaprasad Mukherjee Institute, kolkata, W.B
- 10th Standard from S.K.H.S School, Sonathali, Purulia, W.B

Other Qualification
- Office Assistance course, from Gandhi Institute of Computer Education and Information Technology, Mumbai-400007.
- D.T.P.Course, from Gandhi Institute of Computer Education and Information Technology, Mumbai-400007.
- First-Aid Training from “Ghatal Yoga Vidyalaya” for one year during 1998-1999.

Personal Information
Father’s Name:LATE KASHINATH HATI
Permanent Address : 58/1, Kankurgachi 2ND Lane,
Block-B, Flat-6,kolkata-700054. (W.B)
Phone No. 033-23649581, 09007681298.
Date of Birth:21.10.1981
Sex: Male
Marital Status:Single
Languages known:English, Hindi, Bengali,
Hobbies : Listening to Music.
Passport Details : Passport no- B3835368.
Date of Issue 09/11/2001
Date of Expiry 08/11/2011.

Date:
Place:
SHAMBHU NATH HATI

[Guest]

RESUME

AKSHAT TAK
M/s.LALIT KISHORE TAK,
C-154 RAJIV NAGAR MAHAMANDIR,
OUTSIDE THIRD POLE, JODHPUR (RAJ.)
PIN CODE:-342010
Contact No. 09602009377

E-mail Address:-chintu_akshat@yahoo.com

CARRIER OBJECTIVE
- Intend to build a carrier with corporate of challenging environment with committed and dedicated people, with will help me to explore myself fully and potential and where I will be a valuable team member, contributing quality ideas and work for an organization.

QUALIFICATION
Academic:
- Persuing M.Sc.final. (Biotechnology) from Jai Naraian Vyas University, Jodhpur.

S.No.ClassYearMax.marksObtained marksPercentageBoard/University
110th200260046577.50R.B.S.E.(Ajmer)
212th200465043266.46R.S.B.E.(Ajmer)
3B.Sc.(biotechnology)20072025112355.45J.N.V.U
4M.sc.pre(biotechnology)200875050266.93J.N.V.U
5M.sc.final(biotechnology)2009APPEARJ.N.V.U

QUALITIES
- Behave only the way I prefer for myself.
- People complement me about having extremely soft voice.

OTHER QUALIFICATION
- Completed project on BONE ALLOGRAFT from DEFENCE RESEARCH & DEVELOPMENT ORGANIZATION, (DRDO).
- Having basic knowledge of CLUSTAL X, EMBOSS WIN & PHYLIP SOFTWARE.
- Having basic knowledge of handling HPLC (HIGH PERFORMANCE LIQUID CHROMATOGRAPHY)
- Certified for the for the participation in the workshop on BIOINFORMATICS/COMPUTER APPLICATION IN LIFE SCIENCES & participation organized by UNIVERSITY SCIENCE INSTRUMENTATION CENTRE (USIC).
- Certified for the training programme on TRENDS IN INSTRUMENTATION AND ANALYTICAL METHODS organized also by the USIC
- Certifed for CUSTOMER RELATIONSHIP MANAGEMENT & for CALL CENETR training from GMDI institute.
- Selected for UNIT MANAGER in ICICI PRUDENTIAL LIFE INSURANCE.
- Selected for RELATIONSHIP MANAGER in UNICONE INVESTMENT.


HOBBIES
- Reading books & listening music.
LANGUAGE KNOWN : English, Hindi & Regional

PERSONAL DETAILS

Father’s Name: Sh. Lalit kishore tak
Mother’s Name: Smt. Salila tak
Date of Birth : 18 Jan,1988.
Sex : Male
Marital Status : Unmarried
Religion : Hindu
Permanent Address: C-154 Rajiv nagar mahamandir outside
third pole, Jodhpur. (RAJASTHAN)
E-mail Address: chintu_akshat@yahoo.com


DECLARATION
I hereby declare that all statement made in this application are true and if any of the particulars furnished by me are found to be incorrect is liable to be rejected at any state.

DATE:

PLACE:
(AKSHAT TAK)

[Guest]

Data processing, generating & MIS analyst through Visual Basic(Font end Tool), & SQL,MS-Access (Back end Tool)

[mona vyas]

plz send me the full details of jobs in jodhpur

[prakash singh]

how can i forward my C.V. to ur bank plz show me the procedure

[Guest]

EKTA KAPOOR

Email : ektakapoor22 AT yahoo.co.in
CAREER OBJECTIVE
Intend to be a creative part, using all my knowledge to make more significant contribution to whatever organization working for and also develop new skills, abilities, and maturity - perhaps a wisdom which benefits the organization.
SPECIALIZATION
Major- MARKETING
Minor- H.R
PROFESSIONAL QULIFICATION
- Completed MBA (2008-10) from INDRAPRASTHA (PG) INSTITUTE OF MANAGEMENT AND TECHNOLOGY / UTTRAKHAD TECHNICAL UNIVERSITY, Dehradun.
- B.A from DEEN DAYAL UPADHAYA GORAKHPUR UNIVERSITY, GORAKHPUR (2006)
Experience
- Two months training from STANDARD CHARTERED BANK, Gugaon.
- Worked as a trainer for personality development in TROUNCE EDUCATION, Gorakhpur.
EDUCATIONAL QUALIFICATION
- 12TH from Carmel Girls Inter College, Gorakhpur U.P Board (2003)
- 10th from Carmel Girls Inter College, Gorakhpur U.P Board (2001)
COMPUTER SKILL
- Fundamental computer science – Ms dos.
- Ms Window 98/ 2000 XP.
- Ms excel – Ms power Point And Internet (E- Commerce)
- Diploma in computer application
- 3 months Tally course
HOBBIES
Interacting with people, Playing Basketball, Badminton, Driving
STRENGTH
Effective Communication skill, confidence level, extrovert person

EXTRA CURRICULAR
- Successful completion of workshop on QUALITY MANAGEMENT at IIMT.
- Participated in Business Quiz.
- Played basketball at state level.
PERSONAL PROFILE :
Name : Ekta Kapoor
Father’s Name : Vinod Kapoor
Nationality : Indian
Date of Birth : 8th Dec. 1984
Languages Known : English, Hindi.
I hear by affirm that the information provided in this document is accurate and true to the best of my knowledge.

Place : Dehradun
(EKTA KAPOOR)

[Guest]

dear sir,


i am looking forward for job in your organisation in operation.

[ARIF KH]

I
Want egerly get a job in my nearest location GORAKHPUR I have one year experience
with BPO INDUSTRY as collection for Stat bank of india

THANKS AND REGARDS

( VIKASH KUMAR )