CHILDLINE Contact Officer Mumbai : www.childlineindia.org.in CHILDLINE India Foundation

[muthukalee]

POSITION : CHILDLINE Contact Officers (CCO) - several positions available
childlineindia.org.in

About CHILDLINE Contact Centre (CCC) :
The CHILDLINE Contact Centre (CCC) is an initiative to bring contemporary IT and telecom technologies, in the form of contemporary Call Centre, to support the CHILDLINE network. Currently operating out of Mumbai, the CCC is catering to cities of North and West India . CCC is poised to grow to cover all regions and will eventually have centres in all regions.

Job Description :
The position requires one to :
• attend incoming 1098 calls at CCC and make outgoing calls to CHILDLINE Intervention Units (IUs), whenever intervention is required;
• follow up with IUs for case documentation and for reports on cases received by them during their routine outreach activities
• perform all assignments as assigned to you by CCC Operations Manager

Training and Growth :
CCOs have the opportunity to grow within the CCC as well as grow in our Services teams depending on qualifications, experience and aptitude. CCOs are trained for voice response management, case documentation and promising candidates would also be given advanced level training on basic tele-counselling.

Qualifications and Requirements :
• Graduates, preferably from BSW or related Social streams (however graduates of other streams are also welcome to apply). MSW candidates too have a chance to be in positions of leadership at CCC based on their performance as CCOs.
• Candidate must have a pleasant disposition : a clear and mature voice and a strong desire to be a part of the child protection sector.
• Computer skills is necessary : typing 30wpm with ability to work on word and excel
• Must be fluent with either
• Hindi and Punjabi (8 positions available); OR
• Hindi & Gujarathi (6 positions available); OR
• Hindi & Marathi (few positions available).

Location and work hours :
• CCC currently operates out of Tata Consultancy Services at Vikhroli.
• CCC works 24 hrs on all days of the year.
• The operations are however in shifts for 6 working days a week (one can also avail leave etc)

Compensation :
Starting from Rs 6000/- pm at the basic level upto Rs 10,000/- pm depending on qualifications and experience.

To apply :
Please submit your CV with "Position of CCO" marked in the subject line via email to : dial1098@childlineindia.org.in

Contact us :
CHILDLINE India Foundation
Nana Chowk Muncipal School, 2nd Floor,
Frere Bridge - Low Level,
Nana Chowk,
Near Grant Road Station,
Mumbai 400007.
You can call us on : 022 2388 1098/ 2384 1098
http://www.childlineindia.org.in

[Guest]

ERONIMUS M. LAWRENCE
eromails AT gmail.com
CAREER OBJECTIVE
Desire to work in a challenging work environment to expose my creativity and originality to develop my competency for the growth and welfare of the organization as well as for my personal growth.
EDUCATIONAL QUALIFICATION
Course Institution Specialisation University / Board Year of
Passing Class/ Marks
(%)
M.Phil
(Master of Philosophy in
Social Work) Loyola College
--- Autonomous
(Affiliated to the
Madras University)
in Progress...
MSW
(Master in Social Work) Loyola College,
Chennai, India Medical & Psychiatric Autonomous
(Affiliated to the
Madras University) April
2009 First Class 66.00
BA (Philosophy) Arul Anandar College, Madurai Tamilnadu, India --- Madurai Kamaraj University, Madurai April
1999 First Class
63.00
Class XII National Higher Secondary School, Mannargudi, Thiruvarur. TN Accountancy & Auditing Central Board
of Secondary Education April
1994 First Class
63.00
Class X National Higher Secondary School, Mannargudi, Thiruvarur. TN - Central Board
of Secondary Education April
1992 Second Class
55.50
WORK EXPERIENCES
- As Research Assistant in TATA INSTITUTE OF SOCIAL SCIENCE (TISS)-CARITAS INDIA (CI) Project on Disaster Risk Reduction (DRR) from Feb 2011.
- Skills Set : (Roles and Functions)
- Visiting the project implemented areas namely (Tanjore Multipurpose Social Service Society (TMSSS), Tanjore, Edisha (NGO), Tanjore & Kottar Social Services Society (KSSS), Nagarkoil.
- Gathering primary data directly from the people or beneficiaries through face to face interaction.
- Obtaining secondary data from the respective organisations such as TMSS, Tanjore, Edisha (NGO), Tanjore & KSSS, Nagarkoil.
- Interviewing Core Staff, Field Staff.
- Conducting Focused Groups Discussion (FGD) to understand the current situation of the community.
- Facilitating and Moderating the sessions.
- Observing, Documenting and Reporting.
- Providing personal suggestions to staff for the best service.
- One year as Program Development Officer and Counsellor in Rural Development Trust – RDT, Thiruporur, Kanchipuram Dist from Feb 2010 to Feb 2011.
- Skills Set : (Roles and Functions)
- Project Proposal Writing & Project Management.
- Educational Coordinator :
- Supervision and Monitoring.
- To monitor and evaluate the functions of 15 RDT Transit Schools for Migrant Children in Thiruporur, St. Thomas Mount and Kattangulathoor Blocks of Kanchipuram Districts.
- Conducting Staff Meeting periodically
- Visiting all the fifteen Transit schools periodically and observing its activities and providing suggestions to staff for the quality of education if necessary.
- Providing Counselling to students, Families and staff.
- Conducting Medical & Health Camps for Migrant, Irulas and Scheduled Cast/Scheduled Tribes Communities.
- Updating Website with latest reports and activities.
- Uploading Photos of various activities of RDT Transit Schools in website.
- Creating Social Network and linkage between NGOs and Governments.
- Helping the poor and disadvantaged people to accessible to Got. Schemes.
- Conducting Health Education Program for students, staff and the poor people.
- Report Writing
- Monitoring & Evaluation of all the activities.
- Organising seminars and fund raising programmes for the welfare of the migrant children and NGOs.
- Conducting awareness programmes for the welfare of the people as per issues emerging.
- Conducting casework and group work for the welfare of the students.
- Conducting community organisation programmes for the welfare of the community.
- Conducting Health Education programmes for staff and students.
- Accomplishments :
Conducting Medical Camp successfully.
Organising programmes. Competitions, celebrations for students and staff meaningfully.
Conducting awareness campaign on World Hear Day and Human Rights Day successfully.
Successful fundraising for World Heart Da.
Enhancing the Educational Standard of Fifteen Transit Schools.
Vocational Training on Tailoring and Computer for youth (Boys and Girls).
Arranging volunteers from abroad and local for our organisation with the aim of spreading our agency’s vision and mission.
Participating and paper presenting in a workshop and accumulate knowledge about the issues from it.
- 10 months as Public Relation Officer (PRO), Counsellor and Lecturer in Madras Medical Mission (MMM) – College of Health Sciences (CHS) from May 2009 – Jan 2010.
- Skill set : (Roles and Functions)
- As Public Relation Officer, carrying out the mission and vision of MMM CHS to all over Tamilnadu.
- Visiting Schools in city and providing career counselling for students.
- Arranging Rural Camp location for students.
- Sending letters to the Parish Priest to get his approval to organise a Rural Camp for the welfare of the people.
- Planning, Conducting, organising, supervising and monitoring and evaluating of the Rural Camp.
- As Counsellor providing counselling for students to overcome their difficulties.
- Arranging fieldwork placements for Medical Sociology and Clinical Nutrition students in various Health care sectors and NGOs.
- Getting appointment in schools and colleges for career counselling by Sending requesting letters to the respective principals.
- As lecturer, taking classes on counselling, Psychology and NSS for B.Sc and M.Sc Students.
- Organising seminars and workshop for students.
- Updating website once a week with the latest news.
- Updating notice board as per programming schedule.
- Helping the Staff to accomplish their roles and functions meaningfully.
- Sending reports of various activities of MMMCHS to Media (printing media) for publishing.
- During celebrations, inviting media (electronic and print media) for coverage and publicity.
- Conducting monthly prayer once a month with the students.
- Accomplishments :
Conducting successful Rural Camp (Ruca-Fest) with Medical Sociology and Clinical Nutrition students for the welfare of the disadvantaged community at Papanaloor, Kanchipuram Dist.
Coordinating a successful camp fire during RuralCamp.
Conducting Medical Camp together with the students committees successfully.
Visiting 30 schools for career counselling in a short time.
Conducting successful evaluation on Physician Assistant day program.
Conducting successful evaluation of the Rural Camp.
Promoting the Community Organisation program for the welfare of the people together with the staff (world heart day and human rights day celebration).
ADDITIONAL WORK EXPERIENCES
- One year as Customer Relation Officer in Tata company, Bangalore
- Two years as a Teacher in Moral Teaching at St Joseph’s School, Bangalore.
- One year as an Admin Officer & Teacher in Teaching and Administration at MMSB, Kerala.
- One Year as an Assisting Admin Officer & Teacher teaching Hindi, English, Computer and Dance for Differently abled Children at Kiran Center, Varanasi.
- Ten months as Customer Care Executive in Hutch, Bangalore.
FIELDWORK EXPERIENCES
- Skill set for fieldwork experiences...
Providing counselling to family, young & adolescent persons and children.
Conducting community organisation programmes for the welfare of the poor community in Kannoor.
Referral service for clients.
Participating de-addiction program.
Conducting individual and group counselling.
Applying of Psychoanalytical therapy to find out the problems of the persons.
Applying individual and group therapy and Ego strengthening as per the problems.
Planning, Research, Evaluation and Monitoring (PREM) of all programmes.
Problem solving skill was set to help the problematic persons.
Conducting Medical Camps : General Camp, Eye Camp, Dental Camp etc.
Visiting Vadapalani and Ashok Nagar police stations and providing counselling to the clients.
Case study of a client.
Home Visits of the clients.
- One month Block Placement as Psychiatric Social Work Trainee-Counsellor in Psychiatric Counselling Setting, Stanley Hospital, Chennai.
- Six months as Psychiatric Social Work Counsellor Trainee at Indian Red Cross Society, Egmore Chennai.
- Six months as Social Work Trainee-Counsellor in Psychiatric Setting, Institute of Mental Health (IMH), Chennai.
- Six months as Social Work Trainee in Medical Setting in Stanley Hospital, Chennai.
- One year as Social Work Trainee in Don Bosco Anbu Illam, Chennai.
COMPUTER SKILL SET
- SPSS, MS Office, Internet, Corel Draw and Photo Shop
CERTIFICATIONS
- DCA at Arasu Computers completed with Distinction.
- Mariology completed with “A” grade.
- Hindi Language Course at IMF institute, Varanasi, completed with First class.
- Competitions such as folk dance, folk song etc.
- Paper presentations on the theme of “Empowerment of women through Self-Help groups” and “Decision Making skills for all”.
LEADERSHIP POSITIONS HELD
- Organizer, Counsellor and Coordinator for Minor Seminarians and Philosophers at Kentenich Kalloori, Madurai
- As a Prefect for novices in Novitiate, Kentenich Vidhya Niketan, B’lore.
- Organizer and Coordinator for medical and eye camps for the slum people, Pallavan Salai, Chennai.
- Coordinator and Fund Raiser for National Study Conference on Social Work Profession in Future Perspective Organized by Dept of Social Work, Loyola College, Chennai (2008)
- Group Leader for Program Committee, “ Children Fest-09”, Social Work Dept, Loyola College, Chennai.
STRENGHTS
- Positive Minded, Optimistic, Hard Working, Team Player, Cooperative, Frank, Patient, Fun Loving and Creative way of thinking and doing things.
SKILKLS
- Able to listen, Direct and lead others to foster and produce desired results
- Possess effective presentation, verbal and written communication skills
- An experienced team captain, effectively leading the team
- Effective planning and organizational skills
- Creative way of thinking and doing things.
- Able to coordinate and organize programme successfully.
- Accomplished Skills such as Planning, organising, coordinating, supervision and monitoring and evaluating of the project or programmes implemented.
- Providing Counselling. Casework and Group work for the welfare of the persons.
PERSONALITY TRAITS
- Self-confident person
- Open to experimenting new ideas
- Supportive and persistent
- Fun and Loving
- Creative and Original
RESEARCH EXPERIENCE
- “An application of Rational Emotive Behavioural Therapy (REBT) on Migrant Adolescents at RDT Special School for Migrant Children, OMR, Egattur, Thiruporur Block, Kanchipuram District.”
- “A Study on Psycho-Social condition of the Migrant Community (Women & Children) living in OMR Road, Egattur, Thiruporur Block, Kanchipuram Dist.”
- “A Study on Psycho-Social Conditions of an Orphan Children at Gopalasamudhram, Thirunelvalli (dist)”
Research Type : Quantitative Research.
Research Analysis Tool : SPSS.
ACHIEVEMENTS & ACCOMPLISHMENTS
- Arasu Computer center, DCA and MS Office with Distinction
- IMF Institute, Hindi Course IIIrd Prize
- Kiran Center Good Organizer Award for conducting the camp successfully
- Participated and won many awards in Street Theater competitions namely…
- Folk Song and Dance secured with First and Second class respectively
- 14. K.M. Cross Country Race with Third Class
- French Language Course completed with First class
- Light Music secured with Third prize
- Teacher and Administrator at MMSB, Kerala
- Assisting Administrator Kiran Center, Varanasi
- Organising and conducting Medical Camp (General and Eye Camp) successfully at Pallavan Salai Slum for the welfare of the poor slum dwellers.
- Coordinating a successful camp for the differently abled persons at Kiran Center, Varanasi.