Telemarketing, Customer Care Hyderabad : www.creativeworld.in Creative World

[muthukalee]

Telemarketing and Customer Care

Experience : 0- 1 Years

Qualifications : MBA/PGDM

Candidate Profile :
* People with persuasive communication and sharp selling skills over phone/mails.
* Responsible for business generation through sales of Internet based solutions
* Take appointments for sales and marketing team and co-ordinate

About us :
Creative World started its operation in year 2001 in India, as Hyderabad being its headquarters. We have our presence in Asia, Africa, Europe & North America. As a turn-key solution provider company drawing on a pool of experienced and highly qualified professionals from reputed technology and management institutions and domain experts from industry, academic and administrative backgrounds. Creative World targets on a spectrum of IT services with total customer satisfaction. The Creative World promoters professionals get together to conceive, design and develop turn-key business solutions which are far more than just IT or management solutions.

Contact us :
Creative World
5-2-122/1, 1st Floor,
Susheela Bhavan, R.P.Road,
Secunderabad 500 003,
Andhra Pradesh, India
E-mail : info@creativeworld.in
Phone : +91 - 40 - 4002 - 7711
Mobile : +91 - 92465 - 83611
http://www.creativeworld.in

[Guest-IJT]

Hi Sir/Madam

It is to humbly inform you that I have completed my Graduation from Delhi University and Pursuing MBA from Symbiosis Correspondence Distance Learning Pune. Presently I am working as a Planning-Executive in Techbooks. With my earnest urge I would like to present myself as a candidature for the above placement.

If you kindly consider my application and give me a chance to serve yours organization of repute, I can assure you that I would present myself up to your expectation.
Note: Please find the attachment and let me inform.

My mob No is 9313322103
RESUME
OM PRAKASH VIDYARTHI
Mobile: 09313322103 ~ Email: ovidyarthi@gmail.com

CAREER ASPIRATION

Seeking for challenging assignments in a dynamic and exciting organization where my Leadership, Strategic Planning, and Project Management skills will contribute towards the growth and success of the organization.

PROFESSIONAL SYNOPSIS
- Around 8 years experience in the areas of Conversion Process, Production Planning, Line Setup, VA and Resource Management.
- Expertise in managing various production activities processes & procedures to facilitate smooth production process & enhance productivity.
- Proficiency in implementing various quality assurance and process enhancement techniques.
- Adept in implementing cost saving measures to achieve reduction in terms of the revenue.
- Deftness in handling the complete project operations entailing planning, resource utilization, maintenance, quality management & manpower management.
- Effective communicator with exceptional analytical, relationship building and problem solving skills with ability of resolving critical problem areas.

ORGANISATIONAL EXPERIENCE
aptara
The Content Information Company
As Planning Executive Jan’01

Executive – Planning
- Business planning and forecasting in revenue and cost.
- Making organization annual budget and coordinating with sales team.
- Product planning for meeting the annual budget and reducing variance.
- Estimation & Pricing of new projects based upon workflows, processes and skill sets.
- Planning for effective utilisation of cost.
- Human resource planning for annual budgets.
- Allocations of human & material resources based upon productivity plan for maximise ROI.
- Evaluating projects on monthly basis for measuring the customer satisfaction and retention.
- Evaluate projects on regular basis on cost effectiveness and profitability.
- Monitoring human resources and their productivity on monthly basis. Training plans are layout.
- Benchmarking the projects based upon schedule & quality.
- Process mapping & Process implementation for increasing production, reducing cost and optimizing resources.
- Analysing projects for future improvements and process redesigns.
- Developed dashboard for Measuring and Monitoring the Business metric like GPM, Cost variance, BSC dashboard, EBITA, Net & Gross Profit for the top management in making business discussions.

Project Management
- Monitoring Line-setup for new projects with respect to budgeted cost, demand forecasts, time over-runs, etc.
- Developing Project Plans with Team participation.
- Preparing operation methods & ensuring latest version on Work Flow.
- Managing Process Flow Planning and Process Flow Charts.

Quality / Process Enhancement
- Line Balancing & Standardization.
- Performing Time & Motion Studies of various existing processes for ensuring continual improvement.
- Conducting regular FAC’s Meetings.
- Handling various tests & inspections to ensure that products developed are in compliance with pre-set technical specifications.
Significant Highlights
- Got the Long time achievement award.
- Successfully improved the process Flow through various processes like Inventory, Production into small parts to improve Time Management and Manpower, etc.
- Handled Project Localisation, reduced Manpower through Time Study as initiatives for the cost saving.


EDUCATION
- Pursuing MBA from Symbiosis Correspondence Distance Learning Pune (2007-2009).
- Graduation from Delhi University (Math/Eco).
- Two year Diploma in Computer Application from NIIT Delhi.


TECHNICAL EXPOSURE
- Animation and Graphic Design (Photoshop, Director)
- Web Designing (HTML/DHTML, SGML, XML, Dreamweaver, JDBC, Java)
- Programming Languages and Database Programming (C, VC++, VB)
- Project Management tools (Ms Project, Visio, Ms office)
- Content Management tool (LaTeX, Quark)

INTERESTS
- School & College level player in Football, Cricket, Hockey and Volley Ball.
- Enthusiastically take part in social activities like blood donation, fund raising & cleanness drive.

AWARDS & ACHIEVEMENTS
- Represented college in Football and won awards.
- Won awards in Hockey

PERSONAL DOSSIER
Father’s Name : Mr D.P. Vidyarthi.
Date of Birth : 24th August 1974
Address : House Number A-27, Kalpana Apartment, Sector-5, Vashali, Ghaziabad.

Thanks & Regards
Om Prakash Vidyarthi.