www.iam.ac.in The Hotel Management College Kolkata : Food Production & Patisserie, Room Division Faculty

[muthukalee]

Required urgently for faculty Position in

1) Food Production & Patisserie
Eligibility- 3Years Diploma Degree/Degree in Hotel Management from IHM/OCLD/TMTP with relevant International working experience for at least five years.

2) Room Division
Eligibility- 3Years Diploma Degree/Degree in Hotel Management from IHM/OCLD/TMTP with relevant International working experience for at least five years.

About us :
IAM,The Hotel Management College, one of the country’s leading Hospitality Management Institutes welcomes you to study for a rewarding career in the flourishing hotel and tourism industry in an environment which is ambitious yet friendly, busy yet relaxed, practical yet intellectually rigorous, active yet thoughtful, young in vision yet built on years of experience and above all, always very professional. This reputation is further strengthened by our association with Edinburgh Napier University, Scotland, United Kingdom.

Contact us :
AN 1,Nayapatti,Sector - V,
Salt Lake,Kolkata-700102.
E-mail : iamcal@iam.ac.in
admin@iam.ac.in
website : www.iam.ac.in

[Guest]

AMAN SHADAB DHANGE
Email : amandhange005 AT gmail.com
Personal Statement :
A hardworking, honest and efficient hotel management graduate, with 2 year work experience, looking forward to secure a position where my ability to communicate and liaise effectively with a diverse client group in a friendly and diplomatic manner can be put to good use.
Work Experience

Marketing Executive :
05th Oct 09 – Ongoing SAHARA STAR (5 Star Hotel), MUMBAI
- Meeting clients and selling hotel products such as Rooms, Banquets, etc
- Selling of Rooms and making reservations on Fidelio
- Training of new Staff on the hotel services and Fidelio
- Handling guest complaints
- Calling guest for selling of rooms and banquet halls
- Understanding the Occupancy, ARR and Rev Per of the hotel and working accordingly
- Understanding RMSI (Revenue Market Share Index) and moving towards the goal
- Electronically marketing hotel product (Just Dial Services, Mails and Sms)

Concierge PREMEIR INN HOTEL (5Star Hotel), LONDON :
15th Nov 08 – 30th May 09
- Handling Guest Luggage and escorting them to the room
- Handling guest complaints
- Arranging for pick up and drop of the guest from the Airport
- Answering Phone calls and solving guest queries
- Helping Guest to provide them with different information

Guest Service Coordinator :
Internship
20th Nov 06 to 20 May 07 THE OBEROI GRAND (5 Star Hotel), KOLKATA
- Making reservation on Fidelio software & making necessary changes in the guest profile
- Handling Guest Complaints and helping them to solve their problem
- Calling the customer and asking for the feedback
- Marketing the new product launched
- Ensuring excellent customer service
- Escorting Guest to the room and helping them to show all the amenities in the room
- Answering Phone calls and solving guest queries

Banquet Casual Staff :
1st Dec 05 to 15th Jan 06 TAJ LANDS END (5 Star Hotel), MUMBAI
- Different types of set up for the events or programs
- Taking order from the store and keeping all the remaining equipments in the store
- Different types of service such as table service, buffet service and special services to VIP guest

Education :
Post Graduate Diploma in Hospitality Management at Ealing, Hammersmith and West London College, London September 2008-09

Modules include :
- Hospitality Management Strategies
- Strategic Customer Care in Hospitality
- People Management and Development
- Managing Continuous Professional Development

A.K Hafizka Institute of Hotel and Tourism Management Studies :
May 2008 Bachelor of Hotel & Tourism Management Studies
- Food Production
- Accommodation operation
- Marketing service
- Food & Beverage Management
- Human Resource Management

[Guest]

MONALISA ROY
E-Mail : roy.roy.monalisa AT gmail.com
Seeking assignments in Housekeeping Operations, Training, Guest Relationship Management, with a reputed organisation in Hospitability industry. I am also interested in teaching in Hospitality Institutes & Colleges.

PROFESSIONAL SNAPSHOT :
- 4 months of experience in Housekeeping. Currently associated with The Oberoi Hotels & Resorts, (EIH Limited)/ Trident Nariman Point as Assistant Housekeeper.
- Actively involved in maintaining high quality housekeeping standards & also involved in guest delight.
- Exposure in keeping the premises working smoothly by ensuring minimized wastages, identification of problems and quick addressal of issues.
- Excellent written & verbal communication, inter personal, liaison and problem solving skills with the ability to work in multi cultural environment.
- I am also a certified departmental trainer (course done from The Oberoi Centre of Learning & Development.)

CAREER HIGHLIGHTS :
Since Jul’11 The Oberoi Hotels & Resorts/Trident Nariman Point, location as Assistant Housekeeper

Key Result Areas :
- Working on housekeeping activities & executing policies pertaining to care, cleanliness & maintenance of property.
- Monitoring seamless functioning, maintenance & up gradation of assets.
- Ensuring adherence to quality & hygiene standards and up gradate the same on regular basis.
- Maintaining and implementing cleaning procedures for all assigned rooms, public areas, hallways, and other locations at the facility.
- Communicating with the Front Office, Food & Beverage Department, Sales & Marketing Department, and Engineering, & Accounts Departments to ensure a high quality product and service level is delivered to guests.
- Scheduling all housekeeping staff in accordance with occupancy levels and labor guidelines.
- Please include the following points : - preparing budgets for housekeeping, training personnel, looks after development of staffs:- grooming & overall personality development.

ACADEMIC HIGHLIGHTS :
2011 Post Graduate Diploma in Housekeeping Management Programme from the Oberoi Centre of
Learning & Development (Marks Obtained : - 74%)
2009 B.Sc. (Hospitality and Hotel Administration) from Institute of Hotel Management & Catering
Technology, Kolkata (Marks Obtained : - 68.25%)
2006 12th from Pratt Memorial School, Kolkata, ISC board (Marks Obtained : 81.25%)
2004 10th from Pratt Memorial School, Kolkata, ICSE board (Marks Obtained : 73.2%)

TRAININGS ATTENDED :
- Trident Gurgaon, Trident Nariman Point, The Oberoi Amarvilas
- The Wildflower Hall, The Oberoi New Delhi, The Maidens Hotel, The Oberoi Grand.
These trainings are a part of the Management Training programme offered by the Oberoi Centre of Learning & Development. Here we are exposed to various 5star Properties of The Oberoi Group to understand different operations (Workflow, Budgets, Human Resource, Market Segmentations, different methods of guest delight.)
IT SKILLS :
- Microsoft Office.
- Various Hotel Management Softwares (Opera, Fidelio, Oasis)

[Unregistered]

RESUME :
Name : Sreyoshi Sengupta
Career Objective : To be ambitious, and highly organized hospitality professional and to gain industrial knowledge and experience through a management position.
Kolkata 700075
Email : sreyoshi.sengupta AT iihm.ac.in

Date of Birth : 23rd December 1988

Technical Qualification :
1. 3 Year B.Sc. Degree in Hotel Management, Catering and Tourism Technology from Punjab Technical University, Jalandhar at International Institute of Hotel Management, Kolkata
2. 3 Year Advanced Diploma in Hotel Management and Catering Technology from West Bengal State Council of Technical Education (A.I.C.T.E. Approved).

Supervised Work Experience :
Undergone a Management Trainee Programme in Front Office leading to Front Office Executive Raintree Hotels, Chennai Since July 2011to December 2012.
22weeks industrial training from : Taj Deccan, Hyderabad
4 weeks of Institutional Training from Indismart Hotel, Kolkata
Worked as a supporting team in hosting of International Food Festival organized by IIHM, Kolkata

Casual Training from Hyatt Regency and Park, Kolkata
Languages Known : English, Hindi, Bengali.
Area of Preference : Rooms Division