Reservation Officer Mumbai : Sahara Star

[muthukalee]

Reservation Officer - REVENUE OPTIMISATION CELL

Location : Mumbai

No. of Vacancie(s) : 1

Qualification : Graduate/ Diploma in Catering Technology & Applied Nutrition/ Diploma in Aviation

Required Skills : Reservation, Fidelio

Experience : 1-3 years

Joining Period : Immediate

About us :
Sahara Star, the flagship hotel of Sahara India Pariwar, is poised to be one of India’s most desirable destinations. Well-appointed rooms, suites, service apartments complimented by specialty restaurants add to the charisma of the hotel. Three levels of parking that can easily accommodate over 750 cars add to the convenience. The hotel reflects unmatched luxury with its picturesque tropical lagoon that looks up to the world’s largest pillar less clear-to-sky dome of its kind. Flora & Fauna finds abode here with India’s largest marine aquarium, home to many wonders of marine life.

Contact us :
Hotel Sahara Star
Opp Domestic Airport
Mumbai - 400 099
India
Telephone : +91 22 39895000
Toll Free : 1800 226 645
Facsimile :+91 22 39895001
E-mail : reservations@saharastar.com
http://www.saharastar.com

[Guest-IJT]

SHAIFALI GOYAL
Email: shaifali.goyal AT yahoo.co.in

CAREER OBJECTIVE
To work with an organisation where I can continuously enhance my knowledge and contribute effectively towards the growth of the organization

EXPERIENCE
Currently working with RR FINANCE PVT LTD as a Back Office Executive

EDUCATIONAL QUALIFICATION
- Graduate in Bcom (P) from Delhi University.(waiting for final year result)
- Senior secondary in commerce stream from CBSE board in 2006
- Higher secondary from CBSE board in 2004

LANGUAGES KNOWN
English, Hindi, German

PROFESSIONAL QUALIFICATION
2006-07 Diploma in Aviation & Hospitality Management from AIR HOSTESS ACADEMY (AHA), Delhi

EXTRA MURAL ACTIVITIES
- Project report on
Comparative Analaysis in Private airlines & Government airlines
Interview of Business Executive of a Company
Non Government Organization (NGOs)
- Presentation on Communication
- Swimming
- Certificated course in Galileo
- Certificated course in Fedileo
- First Aid Course from St. John s Ambulance
- Industrial Training From TajSats Air Catering Limited

HOBBIES
Listening to music, Playing Badminton

STRENGTHS
Sincerity, Optimist, Extrovert

ADDITIONAL DETAILS
Nationality : Indian

[pranay.shivkar]

PRANAY NISHIKANT SHIVKAR



Email Pranay.shivkar@gmail.com


OBJECTIVE
“To obtain a Managerial Position in the organization where I can use my Team Handling, Administrative and Research Oriented Skills and Experience.”

PROFESSIONAL EXPERIENCE
Emirates Airlines. (Mumbai)
Tenure: January 2010 till date
Role: Team Leader

Job Profile
Analysis service levels and Sales revenue data
Service and quality.
To implement and maintain office standards such as reservations and telephony systems.
Handel a team and Coach for meeting service levels
Leadership and direct supervision to a team of staff, to ensure the accurate impletation of the airline policies and procedure.

UBICS Technologies Pvt. Ltd. (Process: Kingfisher Airlines)
Tenure: 13th March 2006 to May 2010.
Role: Team Leader

Job Profile and Achievements:
· Helped the organization to get the ‘Kingfisher Airlines Travel Agency Helpdesk Process’ and the ‘Amex Corporate Card Helpdesk’ and handling it since the time it is centralized with UBICS.

· Handled Major system and GDS cutovers and Merge of Airlines (Air Deccan taken over by Kingfisher Airlines)

· After SABRE implementation in Kingfisher Airlines, was one of the only few people on the floor who was experienced in Native SABRE. Handled Major System Cutovers/Airline merger.

· Coordinating with the Training Team to train the batches and handle OJT (On Job Training). Handling refresher trainings for Improvement in Quality.

· Responsible for handling the escalations and co-ordinate closely with ‘Kingfisher Airlines officials’ to deliver best services to the esteemed guests and avoid unnecessary rush at the airports.

· Assisting the Sales Team in UK / USA to coordinate with the travel agents to improve sales and ticketing during launch of International sectors.

· Efficiently managing the guests escalations affected due to ‘Flight Disruptions’ / ‘Irregular Operations of the Airlines’


· Manage the queues which also include processes including Unsuccessful Ticketing, Schedule Change, Home Delivery, ATM Booking and Refunds.

· Handling and coaching a team of 25 agents to perform better and supervising the shifts.

· Coordinating with Workforce Management Team and working on the MIS system to keep a check on call abandancy rate to meet SLA.

WNS Global Services Pvt. Ltd. (Process: Travelocity)
Tenure: 26th June 2005 to 15th Feb 2006.
Role: Senior Customer Service Associate
Job Profile:
· Customer Service and Email support.
· Airline Ticketing and Reissues.
· Travel Packages.
· Car Hotel reservations.


Wipro Spectramind, Pune. (Process: United Airlines)
Tenure: April 2003 to May 2005
Role: Customer Service Associate.
Job Profile:
· Customer Service and Email support.
· Airline Ticketing and Reissues.

NATA (New Age Talent Association) Event Management
Tenure: Jan 2002 to Feb 2003
Role: Coordinator
Job Profile:
· Supervising on the events.
· Coordinating with the clients for New projects

EDUCATIONAL QUALIFICATIONS

Degree: Bachelor in Arts
University: Mumbai University.

PROFESSIONAL QUALIFICATIONS

Diploma in Computer Operations from Pentasoft Technologies
Diploma in Event Management