American Express Bangalore : Travel Counselor

[muthukalee]

Senior Travel Counselor

Location : Bangalore, IN

Job Posting Title : Senior Travel Counselor

AutoReqId : 135702BR

Responsibilities :
• Airline, rail, hotel, and ground transportation bookings; handling group events
• Emphasis for these positions will focus on the support of ticketing
• Process exchanges, voids, and refunds
• Counsel clients on the most cost-efficient routes following event guidelines
• Work effectively and efficiently in a team environment
• Deliver excellent customer service to all clients through effective use of computer systems, positive telephone service techniques, and appropriate email usage
• Act on special customer requests and maintain excellent client relations, while handling a diverse client base including high level executives
• Perform functions in changes & exchanges to existing bookings, working with second level support to est.
• Ensure above optimum customer service through effective use of available tools.
• Acts on special customer requests and maintains excellent client relations.

Required Qualifications :
Minimum 2-5 years experience as a travel counselor
• Knowledge of Sabre is must and Lotus Notes & MS Office programs, is preferred
• Expertise in the areas of destination geography, including expedient, cost effective and preferred travel routes
• Excellent customer service skills are a MUST, including superior written and verbal communications skills
• MUST be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
• Able to prioritize and work well under pressure, with particular attention to detail
• Strong problem solving skills

Work Location Country : India

Classification : Full-Time - Regular

Job Function : Travel

Job Segments : Customer Service, Customer Service Representative, Service, Travel, Travel Agent

Apply now »

Contact us :
American Express Banking Corp.
Cyber City, Tower-C, DLF Bldg. No.8,
Sector-25, DLF City Ph-II,
Gurgaon-122002
Haryana, India
1800-419-1222 (Toll-Free)
or 0124 280 1222
+91-124-280 1222
http://americanexpress.com

[Guest-IJT]

ABHINAV GANGWAR
H.No. 1/427
Avas Vikas colony Farukhabad (U.P.)
E-mail. I.D. – abhinavgangwar2009 AT rediffmail.com
Cont. 09910434403, 09793085102

CAREER OBJECTIVE
To work with an organization, witch gives challenges along with an opportunity to grow.

EDUCATIONAL QUALIFICATION
- Pursuing gradution from Kanpur University Kanpur.
- 12th from U.P. Board in 2008.
- 10th with from U.P. Board in 2006.

PROFESSIONAL QUALIFICATION
- DAHTM (Diploma in Aviation, Hospitality and Tourism Management) from Narayan Academy of Civil Aviation Bareilly UP.

EXPERIENCE
- Two Months experience of Catering from Sky Gourmet, New Delhi.

STRENGTHS
- Dedicated & hard worker
- Optimistic & decisive nature
- Co-operative & friendly nature

LANGUAGE KNOWN
- English
- Urdu
- Hindi

PERSONAL DETAILS
Father’s Name : MrAvadh Kishor Gangwar
Date of Birth : 26th NOV., 1989
Marital Status : Single
Nationality : Indian
Gender : Male
Height : 164cm
Weight : 55Kg
Hobby : Listening to Music.
REFERENCE
I hereby declare that the above information is correct and complete to the best of knowledge.
DATE:
PLACE: (ABHINAV GANGWAR)