Customer Service Executive Mumbai : www.nityanand.com Infrastructure Ltd

[muthukalee]

Position 5 : Customer Service Executive (1 nos)

Job Location : Navi Mumbai

Candidate Profile :

Job Profile :
* - deal quickly and efficiently with customer enquiries or complaints by phone, post or email
* - expedite customer orders, including keeping them informed of delays or early fulfillment
* - proactively foresee possible delays or complications and plan strategies to avoid or minimize them
* - develop and implement new systems, procedures or working practices to improve customer service efficiency
* - Ensure the accuracy of financial records for billing purposes, occasionally negotiating an alteration to the stated price or terms and conditions as compensation to customers.
* - Graduate preferable automobile industry (Only female candidates)

To Apply this position, send your updated resume at nitin@nityanand.com

About us :
NITYANAND INFRASTRUCTURE LIMITED understands that Infrastructure development is one of the most essential and underpinning aspects of growth for the country. Innovation in infrastructure projects proves to be a means for building assets that Empower Growth of the economy. To keep up with the requirements of our esteemed clients we have kept pace with investments in infrastructure development, which has given a track record that has associated us with many renowned mega projects & construction giants in building a great vision for the future.

Contact us :
Nityanand Infrastructure Ltd
711, Highway Commerce Centre,
Off Western Express Highway,
I.B. Patel Road,
Goregaon (East), Mumbai - 400063,
Maharashtra, India.
Telephone : (+91) (22) 4088 4444
http://www.nityanand.com

[Guest-IJT]

Pushpa
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The submitted value of field named "Email :" is:
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pushpa.sihmar AT gmail.com
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The submitted value of field named "Designation / Name of the Post / Skill Set" is :
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Customer Service Excecutive/ Marketing
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The submitted value of field named "Copy Paste Your CV / Resume Here :" is:
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Ms. Pushpa Sihmar
E-mail : pushpa.sihmar AT gmail.com
Noida, India
Professional Profile
I am an enthusiastic and professional customer service executive, who enjoys being part of, as well as leading, a successful and productive team. I am quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems. I am able to work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Even under significant pressure, I possess a strong ability to perform effectively.
Objective
Responsible marketing and retail specialized professional from well-known universities with understanding of customer service, keen to achieve further professional development. Also willing to utilize my competencies for a market leader company as a business developer to achieve personal as well as organization goals.
With experience of 7 months in retail industry, I would like to enhance my skills in marketing field as business developer. As an ideal Marketing contender with specialization in PGPRM (Post Graduation Program in Retail Management) and Marketing from Edith Cowan University, Perth, (Australia) I am seeking opportunities in Retail processes to achieve personal as well as organizational goals and willing to utilize my competencies to align these processes for an esteemed organization.
Experience
Employer – Staples Future Pvt. Ltd. - Bangalore Karnataka
Being a part of Pantaloons India Pvt. Ltd., Staples deals in all office stationary, office furniture, technological products and printing services.
Designation : Customer Service Executive
Duration- Since April 2010 till November 2010.
Responsibilities :
- Being as a customer service executive I was responsible to handle the loyalty program (membership program) of the company, which is a strategic idea to retain customers for repeat purchase and bring in new customers..
- Also developed Business Developer skills by taking care of corporate orders.
- Basic knowledge of logistics as well.
- Cultivated strong customer relation.
Education
Specialization Degree/Diploma Institute/University Year
Retail PGPRM (Post Graduate Program In Retail Management) RAI (Retail Association of India) 2010
Marketing MBA – International Edith Cowan University, Perth Australia 2009
Key Projects
International Business Project : Proposed a plan to introduce a formal website only for lawyers. I worked as a marketing head in this project
International Business : Studied work culture and research (PEST analysis) on Peru and Cuba to know the aspects of launching a product or an organization to other country
Business Research : Researched on importance of visual merchandising in retailing. During the project, I interviewed few store managers.
Consumer Behavior : Format study of Footwear retailing and Crossword bookstore.
Strategic analysis ofDaburand BMW Automobile.
Managing Service quality as a term project.
Key Skills
- Excellent interpersonal and communication skills.
- Enjoy rapport building and customer interaction.
- Professionalism and confident.
- Target driven and self-motivated.
- Strong persuasive skills.
- Able to work in a highly dynamic environment and able to multi-task.
Competencies
- Sincere and responsible towards work, organized, co-operative, flexible and reliable.
- Able to take ownership of queries and proactively follow through to resolution.
- Queries handling and proactive towards new products requirement.
- Database management and basics of logistics management.
- Able to handle complaints, even when handling unpleasant customers.
- Able to boost customer relationship management, staff coordination and motivation activities.
- Result driven and extensive customer handling experience and solid expertise in customer satisfaction.
- Maintain professional working relationship with internal and external customers, customer service management and colleagues
- Supports decisions made by Management and conveys positively to team members and other C/S locations.
Cultural Activities
- Participated in cultural programs since school days till graduation.
Other Activities
- Participated in Human Resource (HR) club as an interviewer.
- Participated in club carnival in college during the course, for marketing group as a market analyst.
Personal Information
Language Known : English, Hindi
Hobbies : listening music, photography.
Interest : Interacting with new people, commuting.
Sincerely : Pushpa Sihmar
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More Information about this submission and submitter :-
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Submission ID : 4124224
Date & Time : 12th May 2011 7:20 PM (UTC)
IP Address : 115.242.64.225
Browser Info : Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.24 (KHTML, like Gecko) Chrome/11.0.696.65 Safari/534.24
Predicted Country : India