Aptitude & Soft Skills Trainer Hyderabad : www.formulahrc.com Formula HR Consulting Pvt Ltd

[muthukalee]

CAREER PUNDITS ( CAMPUS RECRUITMENT TRAINING DIVISION OF FORMULA HR CONSULTING PVT LTD) HYDERABAD : Aptitude and Soft Skills Trainers (Full Time)

Company Name : CAREER PUNDITS ( CAMPUS RECRUITMENT TRAINING DIVISION OF FORMULA HR CONSULTING PVT LTD)
Company Location : HYDERABAD
Designation (of vacancy) : Aptitude and Soft Skills Trainers (Full Time)
Company E-mail ID : careerpundits@formulahrc.com
Company Website : http://www.formulahrc.com

Job Description, Candidate Profile, Company Profile, Company Address :

CAREER PUNDITS is the Campus Recruitment Training division of “Formula HR Consulting Pvt Ltd, an ISO 9001:2008 certified Company ”, one of the leading HR & Management consulting firm providing complete HR Solutions for more that 200 MNC’s across the globe. With a vast experience in the Human Resources and Talent Acquisition space, we have understood the requirements of the Employers world wide. This expertise in us, gives us a cut above the rest in the Campus Recruitment Training. Our team of full time Trainers has a sound experience not only in training, but also an industry exposure, which makes them unique in the Campus Recruitment Training space.

Contact us on 09948220232 or write to us on careerpundits@formulahrc.com

Contact us :
Formula HR Consulting Pvt Ltd
Plot No : 77-78 Kamalapuri Colony (Phase III) BANJARA HILLS, HYDERABAD - 500 073
Ph : 040 - 4467 0000 to 4467 0029 (30 Lines)

[Guest-IJT]

Name : Harsh Bhatia
Email : harsh.bhatia AT hotmail.com
Designation / Skillset : Front Office Supervisor at the EIH hotels
Looking for job at the next level i.e a Duty Manager / Lobby Manager / Revenue Executive

Resume :
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Looking for career enrichment opportunities in Hospitality industry.
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Personality
- Pleasant personality with excellent interpersonal skills and communication skills.
- Highly organized and smart working.
Professional Qualification
- Completed 4 years Degree Course of Bachelor of Hotel Management & Catering Technology from IHM, Meerut affiliated to U.P Technical University. Got aggregate 67%.
- Currently pursuing 02 year of Post Graduate Diploma in Business Administration- Marketing, from “Symbiosis Centre for Distance Learning”.
Educational Qualifications
- 2001 – 10th standard, (C.B.S.E) from K.D.B. Public School, Ghaziabad.
- 2003 –10+2(Commerce), (C.B.S.E) from K.D.B. Public School, Ghaziabad.
Industrial Exposure
- Undergone three months vocational training in “Taj Satts Air Catering,” New Delhi from June 2004 to September 2004 wherein I got exposure in Operations Department.
- Successfully completed six months Industrial Training from “TRIDENT HILTON AGRA” from 15th Jan 2007 to 09th June 2007 where I trained in Front Office, Food & Beverages Service, Kitchen and Housekeeping.
- Started career with “GOLDEN TULIP JAIPUR” as a Guest Service Agent, part of the pre-opening team, from 03 Oct 2007 to 28th Feb 2008.
- Presently working with “TRIDENT AGRA” (The Oberoi Group of Hotels & Resorts) as a Front office Supervisor.
Present Job Profile- Experience - April 2010 till date, Trident Agra, India
Front Office Supervisor
- Responsible for planning and control of the Front Office operations of the Hotel along with the Front office manager.
- Responsible for analyzing and improving Guest feedback scores received through direct Customer feedback.
- Responsible for smooth functioning of reservation with zero error data entry.
- Analyzing and improving current policies procedures to enhance the performance levels and achieve greater guest satisfaction along with the front office manager.
- Monitoring regular updating of Guest History and profiles to deliver prompt, efficient and accurate service to all guests.
- Preparation of a structured counseling and succession plan for all employees in the Department, and a measurement pattern based on objectives
- Implementation of comprehensive skills and cross training programme, to create a multi skilled team, empowered to work in all guest contact areas.
- Keeping track of the competition hotels business and its analysis in the form of daily figures and market share.
- Developing Training Plans for all new team members and implementing and reviewing the same
- Implementation and adherence of the new brand standards for Trident hotels post 01st April 2008.
October 2007 till February 2008, Golden Tulip, Jaipur
March 2008 till March 2010, Trident Agra, India
Front Office Assistant
- In 2 years & 6 months, I have covered all the major sub departments in the Front office, Reservations, Concierge, Cashiering, Front Desk, Bell Desk etc. handling reservations alone in unit. Good knowledge of rates, markets, channels, source and GDS.
- Handling reservation for 20 months. Responsible for all FIT & Group reservations with their special preferences & requirement.
- Responsible for screening all reservations, processed by Central reservations Team (Oberoi Contact Centre).
- Responsible for all reservations made on brand website & other online bookings.
- Responsible for all cashiering and related operations at the Front Desk
- Responsible for co-ordination of day-to-day Front Desk activities
- Part of the team responsible for the Front Desk and Lobby.
- Responsible for checking rate codes with accurate value, market codes, source, channels and correct, profile linking.
- Active involvement in the process of induction, training and assessment of new team members along with front office supervisor.
- Certified Departmental Trainer through Oberoi Centre of Learning and Development.
- Preparing month end reports.
Achievement
- Got excellent rating (Above Target) in the Performance appraisal of financial year 2008 – 09 & 2009 - 10 in Trident Agra.
Technical working skills
- Proficient in Windows, MS-Word, MS-Excel, MS-Power Point and Internet.
- OPERA 4.0.04.01 & AMADEUS property management systems.
- Siemens telephone operator software.
- Triton complaint resolution software.
- Micros Vision for designing and generating opera data directly into pre- formatted excel spreadsheet.
- Onity magnetic key programming system
- Smith detection scanner for luggage scanning.
Languages Known
- English & Hindi.
Strengths
- Disciplined and diligent worker.
Harsh Bhatia
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4230444
Date & Time : 9th Jun 2011 6:01 AM (UTC)
IP Address : 122.169.23.94
Browser Info : Mozilla/5.0 (Windows NT 6.0) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.91 Safari/534.30
Predicted Country ;: India

[Unregistered]

This is venu madhav. I have 12 yrs experience in GRE, Gmat, Sat, Cat and CRT.