AR Caller Kerala : www.sweans.com Technologies Pvt Ltd

[muthukalee]

1.Job Title : AR CALLERS

Job Requirements :
Job vacancy at Sweans Technologies Pvt Ltd for Kerala. Candidates should have minimum 1 year experience as an AR CALLER in MEDICAL BILLING in the INBOUND VOICE PROCESS. A telephonic interview will be arranged. Salary will definitely be in line with market.

Location : Kerala

Key Skills : AR CALLER in medical billing with good communication skills

2.Job Title : Process Associate

Job Requirements :
Candidate should be a Medical Billing specialist with sound knowledge of Demographics Entry, Charge Entry and Payment Posting and should be willing to work night shifts.
Maintaining a daily excel report and communicating with our US clients on a regular basis.
Additional trainings provided by our US counterpart Experts.

Location : Kerala

Key Skills : Charge Entry, Cash Posting with good communication skills

Interested candidates please send your resume to careers@sweans.com

About us :
Medisweans.com is the Medical Billing Department of Sweans Technologies Inc. Sweans Technologies is a global IT/ITES company incorporated in DE USA and with offices in UK and India. Most of the outsourcing activities are performed from our Indian offices.We offer medical billing services to all physicians across all specialties and is designed to increase profitability and cash flow while improving office efficiency.

Contact us :
Sweans Technologies Pvt Ltd
202,Neospace
Kinfra Techno Industrial Park
Kakkancheri
Chelembra (PO), 673634
Calicut, Kerala
Ph. +91(494) 3012345
Email: info@sweans.com
http://www.sweans.com

[Guest-IJT]

KINDLY HAVE THE RESUME OF MINE ,WORKING AS MANAGER IN BSNL CALL CENTER MOHALI

BHUPINDER PAL SINGH
CONTACT +91-9888219682, +91-9888467043, Email: - PWN_PRT AT YAHOO.CO.IN

Seeking challenging assignment in Customer Care and Business Development with an organization of high repute.
SYNOPSIS
- A dynamic individual with more than five years of experience Customer Relations.
- Managing BSNL Chandigarh Call center situated in Phase XI independently
- Sound exposure to customer support.
- Managed TATA BUISINESS SUPPORT SERVICES Retention and Escalation department and wholly responsible for high yielding results.
- Managed DR.IT PLANET (AIRTEL) as a Customer care executive.
- Managed ABN AMRO BANK credit card department as a Team leader
- Managed STANDARD CHARTERED BANK credit card department as a Tele sales executive
- Self-starting, Goal-oriented strategist, highly imaginative with innovative ideas.
CORE COMPETENCIES

- Building a team that effectively supports client programs, products and services.
- Driving the development of superior customer service and high performance.
- Leading workflow distribution and floor management to ensure service levels are satisfied.
- Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff.
- Maintaining service, talk/wrap time, data, and both client and consumer satisfaction levels.

KNOWLEDGE PURVIEW
- Reviewing retention process at my previous company in various areas and enforcing the changes for making the process more efficient, and to decrease the number of churn.
- Establishing and stabilizing the Voice process by providing proper product knowledge to achieve targeted AHT and wrapping time.
- Ensuring speedy resolution of queries & grievance to maximize the client satisfaction level.
- Building and strengthening relationship with staff for better flow of experience and knowledge.
- Assessing requirements of agents and conducting resolution for delivering better services to customers.
- Ensuring better product knowledge and confidence in agents.

CAREER CONTOUR
- MAR ‘03’ STANDARD CHARTERED BANK TELE SALES EXECUTIVE
Roles and responsibilities.
- To achieve agreed levels of cold calling activity to increase volume/revenue streams.
- To identify sales opportunities and effectively present key features and benefits of product(s) to secure new business.
- To ensure that you have a knowledge of your own and competitor titles in order to achieve the requirements of this role.
- To constantly seek out new revenue generating opportunities to ensure that company targets are met.
- To ensure that the company internal / external customer care & equal opportunity policies are adhered to at all times.

- JAN ‘04’ ABN AMRO BANK TEAM LEADER
Roles and responsibilities.
- Over looking Tele calling process for credit cards.
- Managing Main Branch (Head office) front to back end process.
- Recruitment, allocation of target, distribution of incentives, conducting negotiation for delivering service to key clients.
- Identifying prospective business, establishing strategic partnership and alliance, generating business from the existing customer and achieving profitability and increased sales growth.
- Exploring potential business avenues to penetrate new market areas.
- Analyzing latest market trend and tracking competitor’s activity and providing valuable inputs for fine tuning sales and marketing strategies.

- SEP ’04’ DR IT PLANET (AIRTEL). CUSTOMER CARE EXECUTIVE

Roles and responsibilities.
- Provided quality customer service with a high volume central processing and distribution center.
- Deliver world class customer service and build customer satisfaction and loyalty.
- Provide effective and timely resolution of a range of customer inquiries.
- Strive for one-call resolution of customer issues.
- Increase the customer experience by providing accurate information on their query,
- Managed multiple priorities and maintained effective results in a quota driven workplace.

- MAY ’05-FEB ’09 TATA BUISINESS SUPPORT SERVICES PHASE 7MOHALI.SENIOUR CUSTOMER CARE EXECUTIVE
Roles and responsibilities.
- Provided quality customer service with a high volume central processing and distribution center.
- Deliver world class customer service and build customer satisfaction and loyalty.
- Provide effective and timely resolution of a range of customer inquiries.
- Strive for one-call resolution of customer issues.
- Increase the customer experience by providing accurate information on their query,
- Managed multiple priorities and maintained effective results in a quota driven workplace.
- Exercised strong interpersonal communication skills with customers and department personnel.
- Handle escalation calls from customer care executive
- Retain the customer by providing retention tools to save churn
- Prepare churn report to forward to client along with suggestion to satisfy customers.


- MARCH’ 09 to till date BSNL CALL CENTER CHANDIGARH VENDOR DATA INFOSYS LTD.(JAIPUR), MANAGER

Roles and responsibilities.
- Spearheaded a team of 40 customer care executive, 2 Team leader,
- Handling HR department for one year individual.
- Participate in vendor negotiations to ensure product relevance and cost-efficiency.
- Oversee all activities involved in the resolution of all operational services related issues, ensuring that all problems encountered that impact or could potentially impact service delivery are resolved in a timely and accurate manner.
- Responsible for the design and delivery of training and coaching for the Call Centre and to ensure that all employees are provided with training which meets their own development needs and which supports the company’s current and future requirements.
- Reduced Absenteeism by 40% by implementing PAP (Presence Aided Performance) incentive program that focused on absenteeism, employee recognition & solutions for resolving domestic chores
- Provided administrative support, trading support as well as payment support.
- Scoping for projects and ensured delivery as per SLA.
- Handled Performance management Appraisals and KPIs.
- Client servicing and expansion of the scope of operations.
- Direct call center operations as a liaison between clients, supervisors, and call center employees.
- Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans.
- Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.
- Conduct group training sessions on financial products and services.
- Monitor interaction between staff and callers to ensure quality assurance standards.
- Review call center statistics to measure staff performance and the need for improvement.
Achievement.> Maintain the quality on the average of 95% received “Certification of excellence” from manager.

Academia
2008 M.B.A. HUMAN RESOURCE AND MARKETING Marks secured 82%
1999 BCOM Marks secured 68%
1996 +2 COMMERCE Marks Secured 64%
1993 HIGH SCHOOL Marks Secured 54%
IT Forte

- Knowledge of Computers (Excel)
- Diploma in computer from Aptech

Personal Snippet
- Date of Birth:- - 25th DEC 1977
- Address: - - #1753 PHASE 3 B 2 MOHALI (160055)