www.ahmsi3india.com American Home Mortgage Servicing India Pvt Ltd Pune : Customer Care Executive

[muthukalee]

Customer Care Executive

Report To : Team Leader

Summary :
Responsible for providing the highest quality of service to AHMSI borrowers with professional and timely responses to customer care related inquiries. Must exhibit professionalism at all times and posses the ability to show empathy while dealing with delinquent accounts.s.

Essential Job Functions :
•Handles a high volume of inbound & outbound telephone calls.
•Advises borrowers of their responsibility under the loan contract and counsels them regarding the budgeting of payments.
•Processes payments, collects past due balances, solicits late charge fees, and educates borrowers on AHMSI's payment options and the importance of Credit worthiness.
• Responds to customer correspondence, requests, and inquiries efficiently, while maintaining accurate records and documentation.
• Identifies and acts upon opportunities to offer alternative solutions where appropriate, with the objective of retaining the customer's business (Portfolio Retention).
• Also responsible for maintaining full compliance with FDCPA.

Skill Set :
•Fresher’s or Experienced candidate may apply
• Should be assertive and confident.
• Should have reasonable analytical skills
• Good Communication skills
• Educational qualifications- Post Graduates / Graduates / Diploma holders.
• Open to working 24 x 7 shifts.

About us :
AHMSI India is a subsidiary of American Home Mortgage Servicing Inc. a residential loan servicer with operations in the United States, India and Philippines.As of Dec 2010, we have over 1300 actively engaged associates working at AHMSI in Magarpatta City , Pune. We also have over 400 associates working with our business partners in the National Capital region of Delhi to provide voice, data and software development support for our parent company. In addition to this, we also have KPO services responsible for Capital Market and Financial Market analysis and ITO services responsible for operations, development and maintenance of mortgage servicing platform.

Contact us:
American Home Mortgage Servicing India Private Limited
Tower VI - Level 1,3 and 4
Cybercity,
Magarpatta City
Hadapsar, Pune 411013
India
careers_operations@ahmsi3india.com
http://www.ahmsi3india.com

[Guest-IJT]

RESUME

NAME : DINESH KUMAR. M

ADDRESS : 4, SCHEME ROAD
INDRA EYE ILLAM (UPSTAIRS)
DINDIGUL-1.
MOB: 91-9965040534
E-MAIL: dineshkumar702@gmail.com


DATE OF BIRTH 12-07-1984 (24YR’S)

SEX : MALE

LANGUAGE KNOWN : READ / WRITE
TAMIL / ENGLISH

CASTE : HINDU- KAIKOLA (MUDALIAR)

NATIONALITY : INDIAN

OBJECTIVE : To associate myself with organization that provide a
Challenging a job and an opportunity to prove
Innovative skills and deli gent work.

EDUCATION :
COURSE YEAR INSTITUTE PERCENTAGE ( %)
DKGMT( diploma in knit garment manufacturing technology), 2006 NIFT-TEA, TRIPUR-6 54
B.COM with COMPUTER APPLICATION 2005 RAMAPRABHA COLLEGE OF ARTS & SCIENCE, DINDIGUL-5 55
+2 2002 S.M.B.M.P.M.M.Hr.sec.school,
DINDIGUL-1 66.58
SSLC 2000 M.S.P.S.N.M.Hr.sec.school,
DINDIGUL-1 71.60
SKILLS : MS-OFFICE, TALLY-9, PHOTOSHOP

EXPERIENCE : 1. 8months experience in textile knitted garments in
TRIPUR, as a post of QUALITY CONTROLLER.
(2006-2007)

2. 1 year experience in bpo non-voice data entry
in DINDIGUL. (Data Magix Solutions) 07-08.

ACTIVITES :

Involved in cricket team tournament conducted in our college.
Involved in “CACSIT “programes conducted in our college during ‘2005’.
Involved in inter college competition during ‘2005’.


EXPECTED SALARY : ‘NEGIOTIABLE’


AREA OF POST : ‘DATA ENTRY OPERATOR’

Yours Faithfully,


DINESH KUMAR. M

[Guest]

DEEPAK VERMA
E-Mail : vermadeepak2007 AT gmail.com

CURRICULAM VITAE
Objective
I want to excel in my career by upgrading myself with the knowledge, experience and skills in a specific industry to give the best it deserves.

Academic Record
B.COM (56%)
- From Pune University April-2010

INTERMIDIATE (65%)
RSVM June-2006
- Done with Science.
JHARKHAND ACADEMIC (67%) June-2004
Work Experience : 4 Years 5 Months
- Infinity Data Technologies Pvt. Ltd.(Home Mortgage Services)
(Working as Quality Analyst till date)
- Pyramid Retail – Sr. Cashier (Handling cash and Counter Operator)
- Madura Garment (Peter England)
Current Profile :
- Working as Quality Analyst.
- Reviewing Reports for different Clients.
- Handling 7 Clients at a time.
Teaching Experience : 5+ YEARS (Upto 10th Std.)
(C.B.S.E & I.C.S.E Board)
Core Subject : MATHS

Computer Proficiency
- Microsoft Office.
- Microsoft Windows.
- Proficient Usage of Internet.

Extra curricular Activities
- Participated in Chess competition at district level.
Competencies
- Adaptable & flexible to the circumstances.
- Excellent problem solving skills and a self starter.
- Takes initiative and works independently or as part of a group
- Hard working.
- Strong grasping power.
- Effective communication skill.
Skills
- Leadership skills, flexible, Analytical skills.

[Guest]

Hi,
I am looking for a job in mortgage underwriting.
If you have any openings.I would like to apply for it.
Many thanks in advance.
Ashish.
Email ID : - ashishambolikar3 AT yahoo.co.in
ashishambolikar015 AT gmail.com
************************************************************************Profile :
A dedicate, confident and articulate individual who demonstrate excellent time management skills through life. To synchronize with the objectives of the organization and to work in a professional environment, thereby contribute to the organization through willingness to learn and open-to-change attitude and to have a bright professional progress.
************************************************************************Academic Credentials :
Current Student :
Appeared for academy of life underwriting exam 101 and licentiate exam.
Already Gained :
Bcs Appeared : (Nowrosjee Wadia College of Science and Arts, Pune University, India)
Higher Secondary Certificate : (Nowrosjee Wadia College of Science and Arts, Pune University, India)
Merit : Higher Second Class.
Secondary School Certificate : (Agrasen high school, Pune University, India)
Merit : First Class
************************************************************************
Computer Proficiency :
I am pretty comfortable in using MS-Word, MS-Excel and MS-PowerPoint from Operating systems Windows 2003, 2007.
Currently working with SLK Global Services.
Risk Analyst :
A key role which assess the eligibility of a customer, evaluate the risk for US mortgaged loans work on refinance and equity loans underwriting and also capture mortgage frauds.
************************************************************************
Relevant Work Experience :
Bajaj Allianz Life Insurance Co. Ltd. : May2007-January 2009(1&half years)
Underwriting.
A key role which assess the eligibility of a customer, evaluate the risk and exposures of potential clients, to receive their products in exchange for a premium, with one of the India’s largest insurance orgnisation.
Reporting to Head of Underwritings.
Responsibilities and key achievements :
- Identify and calculate the risk of loss from policyholders.
- Analyze information in insurance application to determine if risk is acceptable.
- Verify the intention of a person who proposes a life for insurance protection and ensure that the amount in insurance cover that is provided to the person is in line with his income, premium paying capacity and financial loss that beneficiaries would suffer in case of death of the life assured.
- Study the cost impact of major health and lifestyle factors and other factors such as hazardous occupations and hobbies, citizenship, and international travel, etc.
- Execution of policies as per the company guideline.
- Perform periodic analysis on a timely manner in response to company management.
- Generate the analysis report, employee profiles on strict timeline.
- Communicate with the Head of Operation’s, State Managers, Regional Officers and the Branch Managers all over the country through e-mail, phone and co-ordinate in order to resolve the complaints and answer the queries arising before and after the scrutinizing and evaluations.
- Keep regular touch with the updates circulated from higher authorities in head office in order to follow the drafted process by the management.
- Handle the training for new appointed executives.
*********************************************************************************Dhanwantari Clinic : Dhanori:
Customer Service Executive.
Responsibilities and achievements :
- Assist the doctor to analyze and treat his patients on daily basis.
- Maintain the records for appointments and patients.
- Counseling the patients regarding TPA.
*********************************************************************************Tata AIG Life Insurance : 2006 June – August (2 months):
Customer Service Executive.
An internship with one of the most competitive Insurance Company in India.
Reporting to Deputy Branch manager.
Responsibilities and achievements :
- Give the best to all the teams in order to improve the quality and service level to enhance the customer satisfaction.
- Handle the issues to assist the manager in day-to-day operation.
- Maintain TAT and quality for all cases.
************************************************************************Key Skills :
Deliver results when working in team environment.
Worked on multiple projects/ tasks simultaneously.
Organize self and others to meet deadlines.
Articulate and communicate ideas properly.
Understand basic commercial principles.
Create friendly environment.
Develop positive relationship.
Dedicated towards work and believe in smart work.
************************************************************************Interests :
Football : Regularly play football with university and work friends.
Traveling : As I like to visit historical places, I have arranged and successfully completed many events with my friend circle where we have tracked several historical hills and heritage castles.
Gym : I have gained attractive personality and healthy physique with daily workout in gym.
Meditation : It helps me to gain healthy and peaceful mind that supports me to handle the stress and to face the difficult situations in day to day life.
Reading books: It has helped me to improve language acquisition, communication, and increase vocabulary, information and ideas.
Music: It helps me to soothe at end of the stressful work day esp.Gazals and Sufi songs.
Animal Lover: I am a pure vegetarian person who believes in affectional relationships between humans and companion animals, as I recognise pets for their loyal or playful characteristics, for their attractive appearan
ASHISH L AMBOLIKAR