www.nirmalindustries.com Nirmal Industrial Controls Pvt Ltd Mumbai : Sales Engineer

[muthukalee]

Position Code : SE03

Position Title : Sales Engineer

Qualification : B.E./ Dip.Mechancial

Experience : 2 to 4 years preferable in Valve / Regulator Industry

Job Profile :
Responsible for handling day to day sales activities.
Responsible for managing sales representatives.
Responsible for technical offer preparation, order generations, tender works, client visit for presentations,negotiations, technical discussions.

Please send your resume at hr@nirmalindustries.com

About us :
Nirmal was established in 1973 with a vision to evolve into a reliable source for Self Actuated Pressure Control Valves and Allied Process Control Systems and Solutions. Adopting a creative approach to product development, Nirmal embarked on a journey of phenomenal growth. From a modest unit operating in a small shed, we have emerged as pioneers and national leaders in our field of operation, marching towards becoming a multi division company of international repute. The journey continues with the establishment of a 60,000 sq. ft. unit at Asangaon which houses state-of-the-art modern facilities giving the required thrust to our manufacturing capabilities.

Contact us :
Nirmal Industrial Controls Pvt. Ltd.
First Floor, Samriddhi, L.B.S. Road,
Mulund(W), Mumbai - 400 080

Website : www.nirmalindustries.com

[Guest-IJT]

Avijit Dutta
- Flat-3A,BB1,Deshbandhu Nagar,Kolkata – 59
- Mobile 9088770932
- mr.avijitdutta AT rediffmail.com
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"To have a long career at corporate field, gain further skills, attain goals of the
Organization aiming at mutual growth"

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PROFESSINAL SUMMARY CUSTOMER SERVICE DELIVERY & OPERATIONS
Collections – CP Management – Business Development
Customer Support – Customer Relations – Retention – Billing
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"Result proven corporate experience, account management and channel management with 3 years
experience. Consistently and significantly over achieving set targets whilst managing expectations through a
pro-active consultative approach. Experience in managing all core functions within a business and building
customer relations to bring in the existing and further revenues.3 years dedicated experience in Operations
& Customer Service."
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AREAS OF EXPERTISE
Customer Service- - Retention -
Collections
- Billing - Customer Support -
Customer Relations
Channels Management- - Team Building - Planning
Program Management- Business Development- Sales Management-
Operations- - Problem Solving MIS-
System
Customer Support- - IT Solutions
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1
PROFESSINAL SUMMARY CUSTOMER SERVICE DELIVERY & OPERATIONS
Collections – CP Management – Business Development
Customer Support – Customer Relations – Retention – Billing
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SR EXECUTIVE – CSD & OPERATIONS. Tenure – June
2007 till Feb 2010
AIRCEL BUSINESS SOLUTIONS – under the umbrella of MAXIS TELECOMMUNICATIONS – A Malaysian
based telecom giant, one of the fastest growing te lecom companies in the world.
- Leading Teams For Customer Service Delivery for Kolkata, Bhubaneswar, Ghuwahati & Patna
- Collections & Billing for Kolkata,Bhubaneswar,Ghuwahati & Patna.
- Customer Retention for Kolkata, Bhubaneswar, Ghuwahati & Patna.
- Responsible for day to day operation for the Kolkata,Bhubaneswar,Ghuwahati & Patna
- Channel Partner management for Kolkata, Bhubaneswar, Ghuwahati & Patna.
- Giving pre-sales support and solutions to the customers.
- Preparing technical presentation, network design and connectivity solutions for corporate customers.
- Providing all types of technical and non technical support to our existing clients.
- Maintaining region wise MIS report and collection reports.

ACHIEVEMENTS CUSTOMER SERVICE DELIVERY & OPERATIONS
Collections – CP Management – Business Development
Customer Support – Customer Relations – Retention – Billing
.
- Got constant appreciation letters and mails from customers and reporting officials for my dedication.
- Gave new business and brought large SME accounts on board.
- Brought in new channel partners which was subsequently became one of the best channel partner
- Constantly over achieved collection targets set.
- Implemented dunning policy for non payment and got 90% of the due pertaining to period of more
then 120 days and above.
- Built a very good and healthy relation with customers.
- Introduced some changes in billing which was accepted by the management and central billing team
and helped to make the billing user friendly.
- Minimum number of churn out of customer from our network.
- Started up with a support chain for customers of my regions which improved the customer experience
- with AIRCEL
- Ended the year 2008 with the highest collections figure ever
.
2
PROFESSINAL SUMMARY SALES MANAGEMENT & CUSTOMER SERVICE
Customer Support – Sales Management –Business Development
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ASST. TEAM LEADER – VOICE PROCESS Tenure – January 2007 Till May 2007
M/s Desconsoft Ltd – One of the fastest growing BPOs in Eastern India
- Leading a team of 15 members.
- Key responsibilities include facilitating proper support to the team for proper operations.
- Leading the team for customer service.
- Uploading daily sales report to the client and Operations Manager.

PROFESSINAL SUMMARY SALES MANAGEMENT & CUSTOMER SERVICE
Customer Support – Sales Management –Business Development
==============================================================================
CUSTOMER SERVICE ASSOCIATE – VOICE PROCESS Tenure – July 2006 Till January 2007
M/s Papyrus InfoTech Pvt Ltd,X-plore Tech Services - One of the fastest growing BPOs in Eastern India
- Dealing with customers and solving there problems over the phone.
- Telephonic support for the customers and keeping a track record of the complains and getting them
solved
- as soon as possible.
- Providing customers instant solutions and escalating necessary calls to the technical department for
- further course of action.
EDUCATIONAL QUALIFICATIONS
- Pursuing Master In CRM & Operations From ICFAI University.
- Completed Masters in Commerce from Annamalai University.
- Completed Bachelors Of Commerce – Accounts & Finance with first class marks from Calcutta
- University.
- Completed ICS with first class marks from YHSS (Delhi University), Thimphu, Bhutan.
- Completed ICSE with first class mark s from YHSS (Delhi Unversity),Thimphu, Bhutan
PERSONAL DETAILS
Name : Avijit Dutta
Date Of Birth : 5th December 1986
Gender : Male
Father’s Name : Prasanta Mohan Dutta
Martial Status : Single
Nationality : Indian
Languages Known : English, Hindi, Bengali, Nepali and Bhutanese

[Unregistered]

RAJESH K.NIMKAR
Email : nimkar.rajesh AT rediffmail.com

OBJECTIVE :
To be professionally associated with an Esteemed Organization that provides a challenging carrier that asset in further enhancing my skills and achieving goals of organization

PROFESSIONAL EXPERIENCE :
Currently working with SHREE GANESH PROCESS EQUIPMENTS Pvt. LTD As Asst.Manger QUALITY CONTROL from JAN 2012 to till date.
Worked with R S Samant Engineers Pvt. LTD As QUALITY CONTROL– ENGINEER from Aug 2007 to till Dec 2011
Worked with REGENT PLAST LTD As PRODUCTION – ENGINEER from Jan 2004 to till Jun 2007
Worked with BONHOM HOMIE PLASTICS (P) LTD As PRODUCTION ENGINEER from Nov 1999 to Dec 2004
Worked with CHETAN CONTAINERS (P) LTD. As PRODUCTION ENGINEER from Feb 1992 to Oct 1999

COMPANY PROFILE :
1. SHREE GANESH PROCESS EQUIPMENTS PVT LTD. :
Location : AMBERNATH
Mfg of : Pressure Vessels, Storage Tanks, Reactors, GasStack, Heatexchangers,Columns,Condensers,
Chimney, Mixers, Conical Tanks, & GMP-Tanks.
MOC : S S 304, S S 316, IS 2062, SA516 Gr.70 (B.Q)

2. R S SAMANT ENGINEERS PVT LTD. :
Location : AMBERNATH
Mfg of : Pressure Vessels, Storage Tanks, Reactors, GasStack, Heatexchangers, columns,Condensers,
Mixers,Silo,Chimney,Conical Tanks, & also GMP-Tanks.
MOC : S S 304, S S 316, IS 2062, SA516 Gr.70 (B.Q)

Third Party Handled : TATA PROJECTS.
H&G (JACOBS).
ELECTROMECH ENGG.
TUV.
CHEMTECH PHARMACON.
PHARMACHEM CONSULTANT.
IRS.
UHDE INDIA LTD.
SHROFF & ASSOCIATES.
MOTT MACDONALD.
KNEXIR CONSULTANTS.

MAJOR CUSTOMERS :1) ION EXCHANGE.
2) CHRIST NISHOTECH WATER SYSTEMES.
3) TENGL (L&T).
4) VVC PHARMA.
5) WARTSILA.
6) KILBURN ENGINEERING.
7) CIPLA LTD.
8) FDC LTD.
9) VOLTAS LTD .(Water Division)
10) USV LTD.
11) WIPRO WATER LTD.
12) FUCHS LUBRICANTS.

3. REGENT PLAST LTD (Murli Deora Group)
Team size : 45 employee (Shift)
Location : Umergaon (Gujarat)

4. BONHOMIE PLASTICS PVT LTD
Team size : 20 Employee (Shift)
Location : Atgaon (Tal. Shahpur)

5. CHETAN CONTAINERS PVT LTD.
Team size : 12 employee (pershift)
Location : Mahape (Navi Mumbai)

JOB RESPONSIBLITIES.
Preparation of Final Dossier.
Inspection Reports.
Interpretation of Radiographic Films.
Inspection of job.
Bill of Material.
Making of QAP As per job specification.
Making of WPS & PQR
Maintaining Documents As Per QAP
Planning for RT.
Preparation of Weld Sketch for Radiography.
Co-ordinating with Third – Party for Inspection.
Arranging for NDT Activities.

EDUCATIONAL QUALIFICATION :
Completed Diploma in Mechanical Engineering (Bombay Board) (Mandar Education Society) Chiplune II ND Class
S.S.C. with 1st Class Adarsh English School Dombivli (E).

DATE OF BIRTH : 19TH Oct 1970
MARITAL STATUS : Married
NATIONALITY : Indian
LANGUAGES KNOWN : English, Hindi & Marathi
PRESENT CTC : Rs.26000 + Travelling Allowance + P.F

Date :08/07/2013
Place : Dombivli
(RAJESH NIMKAR)