www.intellicon.in Pvt Ltd Pune Delhi : Service Engineer

[muthukalee]

Service Engineer
Location : Pune, Chennai, Bangalore
Description : Any Graduate/Diploma, with about 1+ year’s experience, and core experience in Service/Technical Support. Should have experience of handling Video Conferencing/EPABX systems. Should have technical competence in understanding the product and providing solutions after quick diagnosis of the problems.

Service Engineer
Location : Delhi
Description : Any Graduate / Diploma, with about 1+ year’s experience, and core experience in Service/Technical Support. Should have experience of handling Barcode Readers / Printers / Scanners. Should have technical competence in understanding the product and providing solutions after quick diagnosis of the problems.

Please apply to hrd@intellicon.in

About us :
In 1992, the formal establishment of Intellicon was effected through a concerted decision to give a new identity to the flagship company Essen Telecommunications. The scope of operations could then be redefined and free the company to advance into new technology products. The legacy of products being passed on to the new organization were C Dot base EPABX products. As a market leader in this category, Intellicon successfully developed and marketed many niche solutions. With the new liberalized economy gaining momentum in India, Sameer Parekh, a US returned technocrat and the managing director of Intellicon, pursued the plan to diversify into new and emergent technologies in telecommunications and also explore opportunities in other Advanced Technology areas.

Contact us :
Intellicon Pvt Ltd
B-404, Shivalik Plaza, Opp. AMA, Panjrapole,
Ahmedabad - 380 015, India.
Tel. : +91 79 30013333
Fax : +91 79 30013300
http://www.intellicon.in

[Guest-IJT]

Hi,

Experience Summary-

18+ Year experience in Customer service, Quality, Manufacturing & IT

Current Employer & Job Description

Working with CMC LTD at Hyderabad as Project Manager –

- Leading the Infrastructure development and Maintenance project of Xerox USA
- Managing trouble shooting of more than 40 Production and 10 MFP printers in LAB
- Managing Helpdesk for production and office group printers, systems and network related issues with the support of ten printer technicians and system/network administrators.
- Deployment of Lean Six sigma methodology across the delivery center
- Conducting the Lean Six sigma-Green belt training across the organization.
- Mentoring of Six Sigma projects
- PMO support to ODC account
- Customer relationship building

Skill Set
Technical Skills - Xerox Production & office group printers hardware maintenance( Nuvera, Teak, BB,HLC, DC250, DC5000 DC7328 etc.)
- Lean Six Sigma – Black Belt, Kaizen, Lean, Continuous Process Improvement
- DMAIC Tools : SIPOC, VOC, Gage R&R, Control Charts, Normal Distribution, ANOVA, Hypothesis, DOE, 5S, POKA-YOKE, Visual Control, PSP, FMEA, MBF ,SPC etc.
- Infrastructure development and Maintenance
- Proficiency in MS Office, Visio, MS Project, MINITAB etc.
- Excellent Presentation Skills.

Functional Skills
- Operations Management:
- Customer Service - CRM
- Production, Inventory Management and Control, Quality Control
- Recruitment
- MIS, Business Development

Management Skills - Strategic Planning and Business Analysis and Development
- Project management and PMO support
- Leadership Development, Managing Change, exposure to Mergers
- Manpower Training and Team Motivation & Management

Contact --9849044958

[Guest-IJT]

Yashpal Saraswat E-mail : yashpalsaraswat AT yahoo.co.in s/o Kanhaiya lal Saraswat
H.No.-A-18,19,20,Shyam Vihar Colony Mobile :+91-9785019919
Shastri nagar Vistar, Bhilwara (Rajathan)
Pin Code-311001

- To prove myself as a valuable resource for my organization, through my commitment to excellence and continually developing my skills and knowledge base as to achieve professional and personal growth, as well as to help others in achieving their growth.
Qualification Displine and speciliasation Institution Board Percentage Year
B.E. Electronics and comm. engineering Govt. Engineering college (M.L.V.T.E.C),
Bhilwara Raj. University 61.7 % 2009
XII Std. Science maths Govt. Sr. Sec. School,
Shahpura R.B.S.E 70.33% 2004
X Std. S.S.C Govt. Sr. Sec. School,
Barliyas. R.B.S.E 81.33% 2002

Computer Language : - “C” , “c++”
Operating System :- Windows XP/Vista
Internet :- Utility Surfing
Other :- MS Office 2003 & 2007,
- “MICROCONTROLLER BASED ULTRASONIC DISTANCE METER” a project using EMBEDDED system as a MINOR PROJECT in Final Year.it is use in measuring distance from transmitter to object up to 1.5 meter.
- “CELLPHONE OPERATED LAND ROVER” a project using EMBEDDED system as a MAJOR PROJECT in Final Year. It is a land rover which is control by a cellphone . a call is make from one cell to another, when both are connected then a key is press on user phone.when a key is press on user phone then a DTMF tone is sent to connected phone which send the signal to microprocessor. Which give the instruction to microprocessor.
- Study about electrical instrument during summer training after 2nd year in RSEB BHILWARA.
- Study the “GSM & BROADBAND system” during summer training after 3rd year in BSNL, Bhilwara.
- Power plant training :
This certification training on thermal power plant O&M was conducted by Sangam (I) Ltd. Bhilwara.
Duration : 6 Months.
Type : Thermal.
Capacity : 16 MW (Captive).
Designation : Control & Instrumentation Engineer Trainee.
Skills : DCS, field instrumentation, working knowledge of Coal handling, Ash handling,
Turbo-generator, boiler, DM water treatment, UPS & battery bench,Electricity generation and distribution
training in J.K. Lakshmi Cement power plant and WHRS, Sirohi (Raj.)
Duration : 2 Months .
Type : Thermal.
Capacity : 2 X 18 MW.
Designation : Control & Instrumentation Engineer Trainee.
- Presently working in Sangam (India) Ltd, Rayla (Rajasthan) as Graduate Engineer Trainee (GET) since 5 january 2010.
- Father’s Name : Mr. Kanhaiya Lal Saraswat
- Mother’s Name : Mrs. Sheela devi Saraswat
- Date of Birth : 17 th July 1987
- Nationality : Indian
- Sex : Male
- Marital Status : Single
- Phone no. : 9785019919
- E-mail ID : yashpalsaraswat AT yahoo.co.in
- Permanent Add. : H.No. A-18,19,20,Shyam Vihar colony,
Shastri nagar vistar, Bhilwara (Rajasthan) 311001
I hereby declare that information furnished above is true to the best of my knowledge.
Date :-
Place :- Bhilwara
(Yashpal Saraswat)

[Guest]

SASIKUMAR K
Email : sasikumarkuttappan AT gmail.com

Domain Voice & Data Switching / Telecommunication
Experience 7 - years
Skills & Capabilities : Implementation of Data/Voice, Telecommunication Networks
Team Management & Project Management.
Problem Analysis & Resolution
Customer Orientation/Customer facing skills
Domain Knowledge Knowledge in installing and Implementation of IP based communication systems, Digital EPABXs.
Knowledge in Maintenance of Computers, LAN and its related equipments
Knowledge in installing Wi fi Equipments
In depth knowledge in implementing Fixed Line Phones & Centrex Services
Good understanding on LAN, WAN and Wireless Technology.
Knowledge in various Networking &Telecommunication protocols, such as SS7, E1, ISDN,E1- PRI, BRI, R2MFC, E&M,CAS,CCS
Knowledge in Telecom Switching, Call Processing, Voice Processing and Networking, Wireless Data
In depth knowledge in implementing Voice Switching equipments such as TADIRAN, ERICSSON ,ALCATEL, THOSIBHA & HBX EPABXs
Good knowledge in EPABX, KTS and Telecom Billing Solutions
Working knowledge in Voice Mail, IVR, Call Billing, CTI and Call center.
Technical Support for various Telecom Applications such as, call billing, hotel applications.
Objective
Work in an international environment where I can utilize my expertise in Telecommunication Industry using modern methodologies and success in life. I would like to put in my experience to bring prospective results for the company which I work with.
Experience :
BPL TELECOM PVT LTD
Designation : Sr. Engineer Service ( 2004 - onwards )
Responsible for the Installation & Maintenance of Digital EPABX systems, and IP communication servers.
Responsible for the Installation & Maintenance of CENTRX services for customers within Service Level agreement
Handling technical escalation from customers directly
Resolution of complex issues by coordinating with different work groups.

Publishing Daily/Weekly/Monthly reports of various activities and maintenance of required records.
Installation and Maintenance of EPABX BRANDS - TADIRAN, ERICCSON,ALCATEL,HARRIS & TOSHIBA EPABX model up to the range of 5000 ports for more than 200 customers across the state Kerala
Leading and motivating the team of service engineers and providing requisite support to attain their targets, imparting training to develop time management skill, higher productivity and quality & cost consciousness.
Attaining the revenue targets from both sales and service of telecom products in the assigned territory
Ensuring timely billing and collections from both new sales and AMCs

Provide Pre-Sale Technical support to the sales team.
Dealing with vendors and sub-contractors.
Monitor the service operation and ensure service standards for dealer network and service franchisees.
Technical clearance during the finalization of order
Major Projects Handled :
- Installed tadiran EPABX for Inbound / Out bound call centers of idea and Vodafone at cochin, Kerala.
- Installed 3000 lines Tadiran model Flexicom 6000 at Kochi refinery.
- Voice Communication network for BPCL KOCHI REFINERY, NAVAL BASE Cochin, CLUB MAHINDRA HOLIDAYS ,HINDUSTAN NEWS PRINTS etc. .
- Installed and commissioned Voice Mail Systems and Auto attendant software for IBS SOFTWARE, NAVAL BASE etc.
- Involved in Installation & Commissioning of POLNET (All India Police Network) across MADHYA PRADESH AND KERALA.
Educational Qualification

Diploma in Electronics Engineering from State Board of Technical Education, approved by AICTE (1999 – 2002) with First Class.

Software Knowledge Microsoft Technologies :-MS-DOS,Windows-95,98,ME, Windows- 2000/XP professional, Windows Vista, MS – Word and Excel
Telecom Billing Software :-
TBS Telecom billing software (TBS 7.9)
Trainings Attended - Technical training on various models of EPABX for the installation and maintenance.(MD110,BP-250,TADIRAN,HBX etc)
- Product training on IVRS, CTI , Dialogic Cards ( Analog And Digital ),Telecom Billing software(TBS)
- Effective Customer Handling by Tenders and pre-sales
- Introduction to Telecommunication Communication and VOIP networking
- Adventures in Attitude – A guided program for achieving Personal & Professional success
- ISO 9001 Procedures by BVQI
Hobbies Working with internet
Reading
Listening to Music.
Driving