AIATSL Recruitment 2010 : Customer, Security Agents

[Admin]

AIR INDIA AIR TRANSPORT SERVICES LIMITED
(A WHOLLY OWNED SUBSIDIARY OF NATIONAL AVIATION COMPANY OF INDIA LTD.
Air India Air Transport Services Limited (AIATSL) wishes to engage Indian
nationals, at CHENNAI, who meet with the requirements specified herein, for
ground duties at Airport, on a fixed-term contract, for a period of three years, for
the following positions as indicated below and to maintain a waitlist.

1. LIST OF POSITIONS
Customer Agents - 46 (GEN- 37, ST-09)
Security Agents - 57 (GEN- 39 OBC-13, ST-05)

2. ELIGIBILITY CRITERIA :
2.1. CUSTOMER AGENT :
a)Qualification:
i)Graduate in any discipline (minimum three years duration)from a
recognized University with ability to speak English and local language
fluently and conversant with basic computer operations.
ii)Height :Not below 158 cms. for male and 152.5 cms. for female
b) All inclusive Monthly emoluments of Rs. 12000/-
c) Selection Procedure:
WALK-IN DATE : 21 & 22 December 2010 (Tuesday & Wednesday)
Walk-In Registration Time : 9.30 am to 2.30 pm only

2.2 SECURITY AGENT:
a. Qualification
i)Graduate in any discipline (minimum three years duration) from a
recognized University
OR
Ex-Servicemen who have acquired the Qualification equivalent to
Graduation in the Armed Forces and have a service record of minimum
15 years in the Armed Forces, not below the rank of Junior
Commissioned Officer or its equivalent in the other wings of Services,
who had been discharged from service during the preceding two years
OR
5 years in the Armed Forces, not below the rank of Captain or its
equivalent in the other wings of Services, who had been discharged from
service during the preceding two years.

SELECTION PROCEDURE : WALK-IN DATE : 28 & 29 Dec 2010 (Tuesday & Wednesday)
Walk-In Registration Time :8.30 am to 11.30 pm only

3 Language Proficiency : (Common for all above positions) Should be
fluent in English & local language. Knowledge of Hindi will be
preferred.
4 UPPER AGE LIMIT: (As on 1st December 2010)
For the post of Customer Agent/Security Agent
General - 28 years, OBC - 31 Years, SC/ST - 33 Years.
Relaxation in Age for Ex-Servicemen as per Government guidelines,
for all the above positions.
5. How to apply :
Applicants meeting with the eligibility criteria mentioned in this
advertisement, as on 1ST December 2010, are required to WALK-IN
to the venue given below, on the date and time prescribed for the
respective category as indicated above, along with the Application
Form in the specified format, duly filled in Hindi or English, and
requisite documents as indicated in Para 5.3 below, along with
Application Fee of Rs.300/- (Rupees Three Hundred Only) by means
of an A/c Payee Demand Draft in favour of “Air India Air Transport
Services Ltd.”, payable at Mumbai, which is not refundable. No fees
to be paid by Ex-servicemen / applicants belonging to SC/ST
communities. Please mention your Full Name on the reverse of the
Demand Draft.
VENUE FOR SECURITY AGENT
NACIL (AIR INDIA AND INDIAN AIRLINES) SPORTS STADIUM
AND HOUSING COLONY
GST ROAD, MEENAMBAKKAM,
NEAR PALAVANTHAANGAL RAILWAY STATION,
CHENNAI 600 027
VENUE FOR CUSTOMER AGENT
AIR INDIA UNITY COMPLEX
PALLAVARAM CANTONMENT
OFF GST ROAD,
NEAR TRISHOOLAM RAILWAY STATION / BUS STOP
ADJACENT TO TAJ FLIGHT KITCHEN
CHENNAI 600 043
TEL- 044-22561553

Advertisement for WALKIN for the post of Customer Agent and Security Agent at Chennai


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[Guest-IJT]

The submitted value of field named "Name :" is:
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Muthu Ganapathy Sethu
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The submitted value of field named "Email :" is:
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s.mgsethu AT gmail.com
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The submitted value of field named "Designation / Name of the Post / Skill Set" is :
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Customer Engineer
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The submitted value of field named "Copy Paste Your CV / Resume Here :" is:
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RESUME
S. MUTHU GANAPATHY SETHU,
Email : s.mgsethu AT gmail.com Sundhar Nagar,

PROFESSIONAL GOAL
To gain a position as an Engineer where I can provide technical expertise of products and services of the Organization to the Customers. To obtain a responsible and challenging position with a progressive Company where my work experience will have valuable application and utilization of my opportunity for Advancement.
CAREER ACHIEVEMENTS
- Hands-on expertise in Troubleshooting and Servicing / fabrication of Electronic equipments and Computer systems.
- Excellent Technical, Analytical, and Engineering qualifications with outstanding customer service skills.
- Responsible for executing Preventive Maintenance and awarded for the PM completion in ON-TIME.
- Compiled Technical, process and support documentation subsequently utilised by technical departments.
- Experienced in upgrading and maintaining ATM Hardware and Software.
- Supporting and managing 43 ATM’s on a daily basis ensuring maximum ATM network availability.
- Achieved the Best Performer Employee (Best CSE) and the Award of Excellence for the Best Engineer.
- Handling 43 sites of ATM around Tiruvannamalai Provided online support to the Customers on a 24x7 basis.
- Successfully installed ATM in 20 sites.
- Complete internal maintenance of sites every month in ON-TIME.
- Successfully achieved my responsibility with 100% and resolution at 90%.
WORKING EXPERIENCE
- NCR Corporation India Pvt Ltd., Tiruvannamalai (from July’09 to Till Date)
Customer Service Engineer
i) Responsible for timely and accurate completion of all administrative reports as defined by Management.
ii) Providing branch personnel with day-to-day support for ATM servicing issues. Accountable to provide Effective and Efficient coverage to meet customer requirements.
iii) Proactively escalates Customer Related issues Services. Ensure customer satisfaction by providing resolution plan, monitoring of progress and closing out once corrective action is proved to be effective. Provide branch personnel with day-to-day support for ATM reconciliation issues.
iv) Responsible for the administration of the server, the software and other related software and devices.
v) Implementing configuration and parameter setting/fine-tuning to improve the overall ATM Switch system performance. Participating in ATM conversions throughout the region.

- Utopia BPO Private Ltd., Chennai (from Oct’08 to Mar’09)
Customer Service Executive
Responsible for the UK KPO Process
- Perot Systems, Chennai (from Jul’08 to Aug’08)
Claim processor
Responsible for claiming the Insurance from the US client. Updating the Reports and maintaining the records of Insurance Agent.
- Sethu Technical Institute, Madurai (from Jun‘05 to Jun’08).
Trainer
Responsible for the trouble shooting, Hardware and Software Installations, Handling Windows Operating System, handling DTP project work and providing the training for the Beginners.
EDUCATION HISTORY AND CERTIFICATIONS
- D.E.C.E. (Electronics and Communication) with 72.2%
Latha Mathavan Polytechnic College, Madurai, 2002.
- S.S.L.C with 50%
Seventh Day Adventist Matriculation Higher Secondary School, Madurai, 2001.
- Certification in D.T.P (Desk Top Publishing), Sethu Technical Institute, Madurai, 1998.
- Certification in DCP (Diploma in Computer Programming) with “B” Grade .
- Certification in Hardware and Software with “A” Grade.
TECHNICAL QUALIFICATION
- English Typewriting High Speed (First Class with Distinction) in Feb ’08.
- Tamil Typewriting Junior Grade (First Class with Distinction) in Aug’02.
- Tamil Typewriting Senior Grade (Second Class) in Feb’04.
SUMMARY OF QUALIFICATIONS
- Experience of working as an Engineer by providing necessary technical support
- Expertise in working in a 24x7 environment
- Operational knowledge of Network development
- Remarkable ability to Install new Hardware and Software .
- Skilled to resolve all customer issues
KEY SKILLS
- Troubleshooting in Hardware and Software related issues on sites.
- Installation of Hardware and Software.
- Implementation and Maintenance of systems.
- Good oral and Communication skills.
- Preferably with experience in ATM Management software.
- Experience with HSM interface and configuration.
- Professional skills, Personal and Management skills.
PROJECT DETAILS
Diploma Project : Bus number indication through wireless with voice and display

DECLARATION
I hereby declare that the above said information are true and correct to the best of my knowledge.
Place : MADURAI
Date :
(S. MUTHU GANAPATHY SETHU)
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4105912
Date & Time : 8th May 2011 11:27 AM (UTC)
IP Address : 122.174.64.211
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