Air India Charters Ltd Recruitment 2010 : AIRLINE ATTENDANTS

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AIR INDIA CHARTERS LIMITED
WALK IN SELECTION – AIRLINE ATTENDANT

Air India Charters Ltd. wishes to engage AIRLINE ATTENDANTS, as per requirements and to maintain a waitlist, on a fixed-term contract, for a period of three years, for its low cost Airline AIR INDIA EXPRESS, to undertake flying duties on board the aircraft, in Kozhikode / Kochi / Thiruvananthapuram / other Air India Express stations / flights of the parent company / Group / AICL affiliate sister concern / subsidiary, anywhere in India. In case of company requirement, these employees may also be required to undertake ground duties at different stations, at the Airport / office.
The initial Selection is at COK, however, the requirements of the Company are continuous and the candidates may regularly look up the websites at www.airindia.in or www.airindiaexpress.in for future requirements and dates of WALK-IN Selection Process for the post of AIRLINE ATTENDANT in AICL for Mumbai, Delhi, Kolkatta, Chennai, Guwahati and Kochi.

1. No. of Posts : 256

A) ELIGIBILITY CRITERIA
2.1 Qualification :
Graduate in any discipline from a Recognised University
OR
XII Standard with min. 3 years Diploma (equivalent to Degree) in Hotel Management & Catering Technology from Institutes affiliated to National Council of Hotel Management.

Age Limit :
Should not be less than 18 years and should not more than 24 years as on January 01, 2011.
Language Proficiency : Should be fluent in English and one or more Indian languages.

Selection Procedure :
Selection Procedure involves WALK-IN
Group Discussion
Personal Interview (s)
Pre-employment Medical Examination.

Emoluments : Contract employment as Airline Attendant will carry initial emoluments of Rs.8,000/- per month.

How to apply :
Only UNMARRIED Applicants, who are meeting with the eligibility criteria mentioned in this advertisement, as on January 01, 2011, are required to WALK-IN on the specified Date, Time and Venue, which will be subsequently notified on this website, along with :
a. Duly completed Application Form, filled in Hindi or English, in the specified format, and
b. Requisite documents as indicated in para 5 (x) below (as listed in the Application Format), as well as
c. Application Fee of Rs.300/- (Rupees Three Hundred Only) by means of an A/c Payee Demand Draft in favour of “Air India Charters Ltd.”, payable at Mumbai, which is not refundable. Please mention your Full Name on the reverse of the Demand Draft.

WALK-IN Selection for the post of Airline Attendant in AICL, at COK


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SUCHINTA ROY
suchintaroy AT rediffmail.com
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AVIATION PROFESSIONAL – CUSTOMER RELATIONSHIP & HOSPITALITY
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PROFILE
- Dedicated, resourceful, and innovative Professional offering 10 years of well honed experience and in-depth understanding of Service Management, Customer Service, Vendor Management, Store Management & Relationship Management functions.
- Presently employed as Executive (Regional Head) – Inflight services, with Kingfisher Airlines Ltd, Kolkata, spearheading the entire catering and allied activities for east and North east India, academically proficient with Post Graduate Diploma in Business Administration – Customer Relationship Management, preceded by Diploma in Hotel Management from IHM, Kolkata.
- More than three years of experience in QA/QC (ISO 9001, HACCP).
- A keen planner and strategist with proven abilities in addressing operational issues, resolving performance bottlenecks with expertise in devising policies & plans for improving business performance and achieving desired objectives and organizational growth.
- Proved excellent capability in procurement, including vendor identification, development and analytical assessment to strengthen supply chain effectiveness.
- Demonstrated ability to manage human, financial and material resources towards the achievement of stated objectives, to plan and manage work programs and to lead, motivate and provide effective guidance to a team of professional and support staff.
- An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests, build productive relationships, resolve complex issues and win customer loyalty.
- Constructive and cheerful approach to member of staff and guest criticism.
- Strong computer expertise, particularly in data management and operating systems required for general administration and worksheet creation.
Key Competencies
Communication skills - Interpersonal skills - Negotiation skills - Team Building skills - Coordination/ Analytical Skills - Organizational skills - Job Allocation/ Rotation - Resource Management - Inventory/ Logistics - Relationship Management - Troubleshooting Skills - Menu Planning - Internal Auditor - Self Motivation
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PROFESSIONAL EXPERIENCE
KINGFISHER AIRLINES LTD, KOLKATA AIRPORT Since September 2007
Job Purpose
Leading the Inflight Catering department of Kingfisher Airlines, in order to provide the highest level of service delivery in all classes (Kingfisher First / Kingfisher Class / Kingfisher Red). Achieving total guest satisfaction and organizational profitability through effective utilization of all resources. Continuously striving to delight the guest by offering trend setting and innovative products and services.
Job Responsibilities

OPERATIONAL
- Ensuring quality, quantity & hygiene of the food catered to the flight in compliance with the ISO and HACCP norms.
- Planning and designing menus in line with the specified standards for Special Flights, Unscheduled charters, VIP flights etc.
- Coordinating with all concerned departments, and on a daily basis with Reservations & In-flight Cabin Crew.
- Ensuring that all the operational standards set for all the equipments & processes are followed.
- Optimizing available resources to facilitate smooth functioning and seamlessly liaising with Stores, Vendors, Purchase and Accounts.
- Reviewing & finalizing vendors for supply of F&B items and doing periodic checks on quality of food supplies.
- Streamlining the stores ordering and receiving process through proper implementation of SAP.
- Ensuring close monitoring of the Inventory levels to facilitate no stock out situation.
- Responsible for contract negotiation with suppliers , agreements like General Purchase agreement , Logistics agreement , Quality agreement with local suppliers.
- Developing alternate vendor source and shipment consolidation for cost effective management of materials.
- Ensuring the total order fulfillment by planning the effective procurement based on weekly forecast with focus on cost, quality, delivery.
- Accounting of Wastages and devising ways to reduce wastage and improve cost efficiency.
- For the Buy On Board model, responsible for formulating and implementing measures, thereby leading to increase in F&B revenue and achieving sales targets.
- Conducting on board food audits at periodic intervals to check the food quantity, quality and presentation against the required specifications. Also interacting with guests for their valued feedback on how to make their on board experience more memorable.
- Ensuring regular monitoring of guest feedback and delivering prompt, efficient and accurate service to all guests, either through direct interactions or online communications.
- Handling and swiftly resolving customer complaints in a professional and effective manner.
- Retaining guests and enhancing guest loyalty through introduction of various schemes, food festivals or other retention programmes.
- As the regional head, handling the responsibility of overseeing entire inflight catering operations of the north east region.
MANAGERIAL
- Preparing the station wise budget as well as the monthly CPP (Cost Per Pax) and CPM (Cost Per Meal) to adhere to the cost level analysis.
- Developing systems and procedures that achieve higher cost efficiency and guest satisfaction.
- Upholding good staff relations through effective communication, leadership, discipline and motivation and Creating a work environment that is high in employee morale and providing constant learning & development.
- Encouraging the highest possible standards of customer service from the team and maintaining the smooth day-to-day operation.
- Authorizing the duty rosters for Officials managing the shifts and junior staffs, supervising their work, providing feedback and tracking attendance, leave and performance.
- Imparting hands-on Training to new recruits and Refresher training to old & experienced staff to increase organizational efficiency.
- Recruitment and Performance Appraisal/ Management of the staff in the department.
Additional Responsibility – ISO 9001 :2008 Internal Auditor
- Implementing and Monitoring the ISO Quality Management System to include corrective action and documentation of processes.
- Ensuring QMS process compliance with ISO 9001 :2008 requirement and maintenance of standards
- Striving for Continual improvement of Quality System Processes
- Ensuring control of Quality system documents through revision and version control
- As a BSI certified ISO 9001 :2008 Internal Auditor, carrying out internal audits of different departments since it is one of the System Management Processes as per ISO Requirements.
- Responsible for documenting and preparation of audit reporting, tracking of open audit findings, reviewing and approving of all internal audit responses to ensure appropriate actions are taken to resolve quality deficiencies.
- Played an important role in getting the ISO 9001 :2008 re-certification for Kingfisher Airlines.
- As a part of the Management Representative team (MR Team), liaised with the external auditors during the external surveillance audits.
JET AIRWAYS (I) LTD, KOLKATA AIRPORT Jun 2001 – Sep 2007
- Carrying out daily audits as per the Audit Calendar.
- Doing Quality check of the food that is to be uplifted on the flight and maintaining the Daily Meal Observation Sheet.
- Monitoring the Hygiene standards and overseeing the stacking and handling of the equipment in the operational area
- Conducting Refresher Training programme for the caterer staff about Jet Airways Catering operations.
- Liaised with reservation staff and coordinated between Airport staff and the Caterers.
- Dealt with customer complaints and comments.
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EDUCATIONAL CREDENTIALS
C-PG Diploma in Business Administration – Customer Relationship Management, 2010
Symbiosis Centre of Distance Learning, Pune
03yrs Diploma in Hotel Management, 2001
Institute of Hotel Management, Catering Technology and Applied Nutrition (IHM), Kolkata.
Intermediate, 1998
St Xavier’s College, Kolkata
High School ,1996
De Nobili School, Dhanbad
TRAININGS ATTENDED
- Industrial training at Hotel Airport Ashok, Kolkata.
- Customer Service Excellence from Jet Airways
- License to Excel from Jet Airways
- Decision Making Skills Training from Jet Airways.
- Corporate Etiquette Training from Kingfisher Airlines
- HITS (High Impact Teams) Training - A training on Team building from Kingfisher Airlines
- ISO 9001 :2008 Internal Auditor Training from BSI