www.wnsgs.com WNS Global Services Pune : US voice process

[deepika]

WNS Global Services
http://www.wnsgs.com

Keywords CSE , Voice , Non Tech , UK, US, CCE, CSA, International call centre, inbound, outbound, night shifts, fresher, undergraduate, bpo, customer care, customer service, telecalling , reservation execuitve , airlines , ticketing

WNS Global Services manages and operates critical business processes for leading global companies. We have a proven track record of creating value for our clients and using our domain expertise in industries such as travel, insurance, financial services, healthcare services, professional services, retail/manufacturing and logistics. Our experienced and diverse leadership team is complemented by over 17,000 professionals working on a world class 8850 workstation infrastructure. We are passionate about building a market leading company highly valued by our customers, associates, business partners, investors and communities.
Business units

Travel Services:
Reservations, loyalty programs, customer service, fare construction and filing, cargo operations support, revenue management, revenue accounting and auditing, AP/AR, rec, invoicing onciliation (ARC/BSP), and employee services.

Banking, Financial Services & Insurance (BFSI):
Banking & Financial Services: Offers a wide variety of services to the mortgage banks, retail banks, asset Management firms, investment banks, retail banks: sales and trading, equity and fixed income research, corporate finance, investment and asset management, mortgage processing, loan Processing, due diligence and loan boarding, risk management support, annuities and mutual fund transactions, account administration, virtual loan consulting underwriting, claims adjudication.
Insurance Services: property and casualty, life pensions and health insurance, sales and new business, policy administration, claims management, finance and accounting, customer contact, analytics, coding and billing, receivables management, rejected/recycled claims handling, news business services, claims adjudication.

Knowledge Services:
Market research (primary research), business research (secondary research), investment research, legal research, legal services, analytical data mining, marketing and consulting support.

Enterprise Services
Retail and Manufacturing: service delivery, fault management, billing queries, change management, chronic and RCA reporting, customer feedback management, telemarketing and inside sales, customer ordering support, supply chain management, marketing analytics support, billing support, debt collection.

Logistics:
schedule maintenance, bookings, space utilization, AWB Manifesting, billing-freight, duties and taxes, freight audit, pricing and invoicing, track and trace support, management reports.
Healthcare Services: pre-service, claims Preparation, account receivables management, customer service, third party administrator services, government compliance audit and support, customer relations management (CRM) support.

Awards and recognition
India's first NYSE listed BPO company.
Ranked no. 3 in the Black Book of Outsourcing for the year 2007.
Ranked one of the two best BPO firm by NASSCOM; One of the Top 20 emerging companies in India by Business Today magazine (Nov,'05); Named 'Best Performing BPO Provider' by global newsletter Managing Offshore; 'Leader in Human Capital Development' by leading offshore outsourcing advisory firm NeoIT (Jan. '05) and ranked at No.3 as 'Most Respected ITES Company' by Business World magazine (Nov. '04).

Infrastructure:
Over 815,000 sq. ft. facility at 10 centres in Mumbai, Gurgaon, Pune, Nashik, Colombo (Sri Lanka), Ipswich (UK).
Client service and transition locations in US and UK.
8,850 seats capable of supporting 17,000+ associates in multiple shifts.
WNSNet: Global 6 node hybrid mesh communications network with '2n' redundancy, 99.99% uptime


Designation
US VOICE PROCESS OPENINGS IN WNS//CALL 020-40005707 FOR INTERVIEW

Job Description
*Answer inbound calls
*Document the calls to ensure all information is captured
*Ensure one time call resolution
*Maintain accuracy of information given and documented
*Adhere to standard operating procedures required by the process
*Attend briefings, trainings/refresher sessions and meetings as required
*Should be able to work in roational night shifts

Desired Profile
*Excellent Communication skills
*Logical reasoning and analytical skills
*Ability to work with speed and accuracy
*Prioritizing and organizaing skills
*Team working

Experience 0 - 3 Years

Industry Type BPO/ITES /CRM/Transcription

Functional Area ITES/BPO/KPO, Customer Service, Ops.

Education UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required

Compensation: Rupees 1,25,000 - 2,00,000

Salary and Incentives very good in the Company!!!!!

Location Pune

Contact Kamaljit
Telephone 020-40005707
Email dhara.shah@wnsgs.com
Website http://www.wnsgs.com
Job Posted 29 Jul
Reference wns-290708-pun

[Guest]

RESUEM
Objectives :-
To be a team player, ready to learn new and challenging work. Proven ability to work efficiently in both an independent as well as team environments. Quick learner with an ability to achieve new objectives. Energetic and self-motivated team player. Able to work in high stress environments and efficiently handle different multi-task levels of responsibility.To provide the best of my qualifications, experience, imagination and professional dedication towards the achievements of best results.
PROFESSIONAL SNAPSHOT
1. A competent professional with over “3.8 ” years of experience in Customer Service.
2. Have experience in Service assurance, taking care of call barge-ins and identifying training needs thereon.
3. Interacting with the customer’s to help them with their quires.
4. Demonstrated exceptional communication abilities and Business writing skills to cut across the organisational levels.
WORK EXPERIENCE
1. Genie Customer care Management (Authorized Representative of TATA Teleservices (Maharashtra & Goa Circle)
Customer Service Executive - Quality

Key Deliverables
- Giving Information to the customers from 197 Telephone Directory.
- Responsible for maintaining dashboards and Reports for all the CSRs.
- Ensuring improvement in Quality Scores of the CSR thus ensuring low AHT.
2. Ma Foi Services TATA Teleservices (Maharashtra) Ltd, For Maharashtra & Goa circle.)
Tata Teleservices (Maharashtra) Limited is a Company which carries on the business providing basic Telecommunication and other value added services in the states of Maharashtra and Goa under the License from the Department of Telecommunications (DO) Government of India having Trade Name Tata Indicom.
Customer Service Executive – Customer Service
- Handling all walkin customer's and Escalations.
- interacting with customers to resolve their issues, convincing them over certain
terms and conditions and ensuring close-looping all the cases with the customers
after communicating them the resolution and getting a positive feedback.
- Handling Correspondence, Retention (Voluntary) and Refunds, Product knowledge,
Instrumental problem at Pune public office.
- Arranging for proper storage of letter’s received from the customers and
acknowledged copies of the issued letters, month-wise.
- Activation of all Value added service thorough system.
- Handling cash counter and responsibility in absence of cash counter and Store
Manager.
Current Profile
3. Presently associated with Adecco Flexione Workforce Solutations Pvt Ltd (Authorized Representative of IDEA Cellular Limited “Executive – Customer Service” Since 8th Jan2010 till date (For Maharashtra & Goa circle.)

- Handling all complaints related to Networks, Data Card speed problem and Billing issue’s.
- Maintaining weekly reports and Monthly reports based on complaints.
- Interacting with customers to resolve their issues, convincing them over certain terms and conditions - and ensuring close-looping for all the case’s and give resolution to the customer’s in time.
Educational Qualification
Qualification Stream Year Board / University MARKS Year
S.Y.B.A B.A Appeared Mumbai University Appeared Appeared
HSC B.A March 2010 Mumbai University 58% 2010
SSC SSC March 2009 Mumbai University 59% 2009

Email : sonusunny.rewale AT gmail.com ,
: sandeep.reale AT idea.adityabirla.com
Declaration
I hereby declare that all the above details are true and fair to the best of my knowledge.
Date : 17/12/2010
Place : Pune

[Guest]

RITU PATHARE
Email : ritu_pathare AT hotmail.ccom
OBJECTIVE
To engage in an interesting and rewarding career in a professionally managed organization and contribute effectively to its growth.
QUALIFICATION
Currently pursuing Bachelor of Architecture from University of Pune, having taken a year’s drop in 2011.
Completed S.Y.B.Arch in 2010 with aggregate of 50% marks.
Completed Higher Secondary education from Rajhans Vidyalaya, Mumbai in 2007 with aggregate of 71.4%.
Completed ICSE from Bombay Scottish School, Mumbai with aggregate of 74% in 2005.
ADDITIONAL SKILLS
Computer experience in Microsoft Office – Word, Excel, Power Point
Computer experience in AutoCAD and Sketchup
Can speak English and Hindi fluently.
INTERESTS
Art, Literature, Photography, Music, Dance