www.infoesearch.com Hyderabad : Medical Transcriptionist

[muthukalee]

infoesearch.com

Position : Medical Transcriptionist

Skill Set :
Duties :
* Transcribe multi-specialty medical dictation including the basic work types : H &Ps, discharge summaries, operative reports, consultations and progress notes.
* Must maintain employer's performance expectations, including attendance.
* Recognizes, interprets, and evaluates inconsistencies, discrepancies, and inaccuracies in medical dictation, and appropriately documents.
* Flags reports requiring the attention of QA staff.
* Uses reference materials appropriately and efficiently to facilitate the accuracy, clarity, and completeness of reports.
* Meets quality and productivity standards and deadlines established by employer.
* Verifies patient information for accuracy and completeness.
* Formats reports according to established guidelines.
* Demonstrates an understanding of the medicolegal implications and responsibilities related to the transcription of patient records.
* Understands and complies with policies and procedures related to medicolegal matters, including confidentiality, release of information, medical records as legal evidence, etc.

Requirements :
* Knowledge of medical terminology, AAMT guidelines and procedures.
* Successful completion of Medical Transcription program or equivalent plus 3 years work experience.
* Demonstrates flexibility and adaptability.
* Ability and willingness to learn new accounts and new specialties.
* Ability to work under pressure with time deadlines.
* Ability to access appropriate reference materials.
* Excellent listening skills and ability to understand diverse accents and dialects and varying dictation styles.
* Ability to use excellent English grammar and spelling.
* Ability to speak, read and write the English language fluently.
* Computer skills, including MS Word and Windows required.

Experience :>3 years

Location : Hyderabad

Apply

About us :
We strongly believe that “High Performance Mixed With Speed and Innovation Leads to Achievement” and we put this into whatever we undertake. We have set high standards which assure our clients that they have approached the right people. Your valuable support and encouragement is what keeps us ticking and we look forward to our long lasting relationship in the forthcoming years.

Contact us :
Infoesearch
#302, Level 2, R & Y Arcade
Barkatpura, Hyderabad 500027
t : +91 40 66568899
http://www.infoesearch.com

[Guest]

R u providing home transcription work?

[Guest-IJT]

Gunjan Kapil


Email: gunjan.kapil7@gmail.com
________________________________________
Seeking assignments in Relationship Management with a high growth oriented organization.
Professional Profile
 A Result-oriented professional with 4.6 years of experience in IT major companies.
 Certified Microsoft Office Specialist- Excel.
 Possess excellent interpersonal, communication and organisational skills with proven abilities in training & development, customer relationship management and planning.
 Ensuring that highest service standards are maintained for servicing of clients and maintaining minimum turn-around-time.
 Interfacing with clients for understanding their requirements & suggesting the most viable solutions / products and cultivating relations with them for customer retention & securing repeat business.
 Leading, training & monitoring the performance of team members to ensure efficiency in business operations and meeting of individual & group targets.



Aricent Technologies (Cisco TAC) – May’10 till date

As Quality Executive
Role:
 Service Request Reviews –Open & Closed SR reviews for the engineers based on GCI (Global Consistency Initiative) parameters.
 Follow up on Reviews on regular basis.
 One on One Feedbacks to engineers based on the reviews done.
 Preparing daily, weekly reports using Microsoft Excel tools like Pivot, Formulas, and Data Validation etc.
 New Hire and Refresher Session of GCI.
 Fortnightly Calibration sessions with Team Managers.
 Daily review sessions for their respective domains. -
 Track and Analyze overall quality levels of individuals and teams in order prepare the defect analysis report.
 Conducting Interviews and Training.
 Delivered successful trainings to new hires.

Achievements and Projects:
 Streamlined training process by preparing Training Module.
 Contributed in helping the organisation improve the T-Survey score by conducting need base training.


Dell International Service – Aug’06 till Apr’10

As Customer Service Expert
Role:
 Implement the time & scale management technique to reduce time wastage and increase productivity.
 Building Relationships with the management and clients.
 Developing the analytical approach to solve the problems and organize customer’s accounts efficiently under pressure of meeting the targets.
 Take appropriate steps in order to resolve customer issues as per business policy and procedures.
 Mentoring and coaching direct reports, providing them feedbacks on professional and personal up scaling.
 Preparing defect analysis report for the team.
 Deliver feedback to management to assist in the creation of performance improvement goals and the development of training programs.
 Conduct internal call calibration with Quality/Operations to ensure business operational standards are met.
 Coaching and providing feedback on Communication Skills, Customer Handling Skills, Call Resolution, Policy and Business Compliance Parameter.
 Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet business/operational objectives.
 Actively used quality management system to compile, track and trend agent performance.
 Analyze and track overall quality levels by individual, team, and department to identify trends and problems.
 Recognizing and celebrating achievement of quality-related goals.

Achievements:
 Reduced the transaction time by 10% for the whole team.
 Certified for the Best customer satisfaction survey.
 Ranked 1st twice for overall performance.
 Contributed in improving the company policy from business and customers point of view.

Projects:
 Took initiatives for process improvement, which further streamlined the process (SOP)
 Worked as a trainer on the board for effective process implement to enhance the customer experience
 Conducted customer’s account audits for the site.
 Worked in process development and implementation team for the site.
 Contributed in coordination with other departments widely located in the country.
 Responsible for conducting Fun Activities for the site.

Academic

 Bachelors of Arts from Punjab University, Chandigarh, India in 2009.

o Major Subjects: English Compulsory, English Elective, Sociology, Public Administration, History and Culture of Punjab.
o Overall Score- 67%

 Pursuing MBA in International Business

Extra Curricular Activities
 Worked for international community service organization called Lions club for generating funds for victims of tsunami in India.
 As a Head Girl and a member of the organizing committee of the school, I had organized several events during the term.

IT Skills

 Certified Microsoft Office Specialist – Excel.
 Well versed with MS Office – Expertise in PowerPoint and Publisher.

References: Available on Request.