Odyssey India Ltd Chembur Vashi Mumbai : Retail Customer Support Associate

[deepika]

Odyssey India Ltd
http://www.odyssey.in/

Keywords: Retail, Customer Service, Counter sales, sales

Designation: Customer Support Assoicate - Retail
Experience: 0 - 2 Years
Location: Mumbai, Mumbai Suburbs
Compensation:
Compensation & Benefits would be the best in the industry with attractive incentives and Insurance.
Education: UG - Any Graduate - Any Specialization;Graduation Not Required
PG - Any PG Course - Any Specialization;Post Graduation Not Required
Industry Type: Retailing
Functional Area: Sales, BD
Posted Date: 23 Sep 2008

Job Description
Attending and interacting with customers to satisfy their needs,
Keeping information ready regarding stock availability,
Knowledge of all our product categories (Post Training)
Adherence to processes laid down,
Achieving and tracking sales targets.

Desired Candidate Profile
A pleasing personality, warm and positive attitude, service oriented, flair for interacting with people, and most importantly ability to speak and understand English.
Flexibility to work in shifts
Freshers are encouraged to apply

Company Profile
Odyssey is a fast growing premier leisure retail store chain, we helps our customers surround themselves with the finer things in life through the wide offering in books, music, movies, cards, toys, stationery, gifts etc.

Executive Name: Srinivasan V

Address:
Not Mentioned

Email Address: srinivasan.v@odyssey.in

Telephone: 09867346733

Reference ID:
CSA - Chembur & Vashi - Mumbai

[sushkarthik]

CURRICULUM VITAE

Contact Address:
T D RAJU
D/6 MOTILAL RAHIVASHI SANGH.
NR. AMIR BAUG GOVANDI RD.
CHEMBUR
MUMBAI- 400089
Mobile: 9833134755
9987547894

Email ID – sush_kol AT rediffmail.com .
-sushkarthik AT gmail.com
Sushma Karthik.

Post Applied : Coordinator

Experience : Service desk management and Customer Support – 3.2 years

Present Position : Team Leader

Period : May 2008-Till Date

Current Organization : Simtech Computronics Private Limited


Simtech is one of the leading IT Services Company providing various services like servicing the computer in Hardware and Software support. Team has its Head office in Pune and Delhi and offers its services across the country. We are Authorized service providers of Compaq, & HP


JOB RESPONSIBILITIES:
- Handling “1st level escalation as a Coordinator”

I am responsible for a team for a team of 30 engineers and customer support activities in Service desk department and escalation. Helping the engineer for any escalation support. Providing the monthly call report to my reporting manger to know the productivity of the engineer. Providing training to the new employee on the Management front.

PREVIOUS EMPLOYEMENT:
1) Period : April 2007-April 2008
Organization : Supra IT Solution Private Limited
(Authorized Service Providers for Hewlett Packard.)

Position : Coordinator

JOB RESPONSIBILITIES:
- Handling “Customer Support Department”

Supra IT is a authorized support partner of Hewlett Packard India Pvt. Ltd providing technical onsite services to their customers. Working as Call Coordinator, whose primary roll is to update the requests of the customers received through HP in their online system and to coordinate between customers and engineers to resolve the technical issues by sending engineer at customers address. The main responsibility is to close the case by taking complete feedback from the engineers and customers and update the same in the systems. To make MIS of all the different cases and sending it to management with their updated status am responsible for the customer support activities in Service department. Handling customer queries on phone, forwarding the complaint to engineers. Daily reporting to Service manager, and zone leader. Handling major customers like Reserve Bank Of India, , Bombay Stock Exchange, HLL, Godrej.

2) Period : April 2006 – April 2007
Organization : Maheshwari Telecommunications

Position : Back Office Executive

JOB RESPONSIBILITIES:
- Handling “New card activation ”

It’s DSA of Air Tel, handling their back office works like new connection activation, processing new connections with proper documentation, handling customer’s issues and complaints and resolving them by co-coordinating with Air Tel’s authorized representative.

EDUCATIONAL QUALIFICATION
DEGREE/DIPLOMA CERTIFICATE COURSE YEAR OF PASSING SCHOOL/ COLLEGE/ INSTITUTE BOARD/ UNIVERSITY DIVISION/ % MARKS
S.S.C March 2000 Kolkata University Kolkata 59.1%
H.S.C March 2002 Kolkata University Kolkata 61.1%
B.com May 2005 Kolkata University Kolkata 60%

COMPUTER KNOWLEDGE
1} Operating Systems : MS-DOS, Windows’ 95, Windows 98, Windows 2000,
Windows 2003,
2} Packages : MS – Office, VB
3} Other Computer Commercial Applications: Internet Surfing, Configuring Outlook.

Extra Co-curricular Activities: Attended 2 NCC camps and passed Certificate A Exam

Personal Details :
Date of Birth : 6th Feb 1983.
Nationality : Indian
Marital Status : Married
Language Known : : English, Hindi, Marathi, Bengali

My Strengths
Transparent in working and Learning. Can work under pressure, Good Convincing Power,
Self-starter & resourceful, Ability to work hard under pressure.

Hobbies:
Traveling to new places and watching movies.
Surfing information on the Internet and working on the computer.
Love to speak on Phone.
Listening Music

References available upon request

[Abhishek Mhaskar]

Hi
I have been working in ITC since From 2yrs.
Looking for opportunities in Retail.
Plz find the enclosed CV herewith.

THANKS AND REGARDS

ABHISHEK MHASKAR
High-level position in Operations, Store Management, Vendor Development, Merchandizing, Business Development with the leading organisations

PROFESSIONAL PROFILE
§ A dynamic profession with over 2 years of work experience in Store Operations, Vendor Development Merchandizing, and Business Development with ITC LTD. ABD.
§ Expertise in functions like Merchandising, Customer Service, Inventory Control, Promotional Offers and Retail Store Operations.
§ Distinction of significantly enhancing business across various assignments. Have always ensured that standards for quality and customer service are met.
§ Acknowledged as an excellent people manager who has fostered teams that delivered positive results.
§ An enterprising leader with strong analytical, problem solving & organisational abilities.

CAREER HIGHLIGHTS
Since June’07 with ITC Ltd. IBD

Career Path:
Stores Manager June’07 till date

Major Responsibilities:
Team Management:
§ Leading, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets.
§ Conducting meetings for setting up sales objectives and designing or streamlining processes to ensure smooth functioning of sales operations.

Operations Management:
§ Business Development: Managing sales operations; Handling 12 categories: Apparel, FMCG & Grocery, Footwear, For the home, consumer durables, Telecom, Toys, Stationary, Entertainment, Agriculture, Construction Material & Lubricants at store.
§ Retail Operations: Designing & implementing sales plans and new store concepts to generate increased sales for achievement of revenue targets; developing SOP and service standards for the retail stores
§ Sales & Marketing: Analysing latest marketing trends and tracking competitors’ activities and providing valuable inputs for fine tuning sales & marketing strategies.
§ Merchandising: Developing Plano-grams to indicate product placement, while at the same time assuring that stores are compliant with the company's brand image.
§ Commercial: Developing plans to improve the commercial performance of the store by increasing its turnover and maximising profitability

Vendor Development:
§ Developing long-term partnerships with local vendor; managing day-to-day supplier performance to ensure meeting of service, cost, delivery and quality norms.
§ Consistently evaluating vendor performance through SAP module to ensure adherence to predefined specifications and supply of quality material / execution of job works.
§ Evaluating shrinkage, implementing effective merchandising techniques and customer service skills to minimize the possibility of the product being stolen.
§ Managing stock levels and making key decisions about stock control.

EDUCATION
§ MBA (Marketing & HR) from IIPS – DAVV Indore in 2007 with 81%.
§ B.Com from DAVV University in 2004 with 58%.
§ 12th from RRMB Gujarati H.S. School (M.P. Board), Bhopal in 2001 with 59%.
§ 10th from Balniketan H.S. School (M.P. Board), Bhopal in 1999 with 59%.

Projects & Training
· Summer Training(Four weeks): HR Practices, Problems & Policies (Priyadarshini Sahkari Soot Girni)
· Minor Training (Two Weeks): Sales Promotion of Intel PC. (Nervz Communication Indore)
· Minor Training (Two Weeks): Sales Generation of Post Paid Schemes. (IDEA Cellular Indore)

Computer Proficiency
§ Well versed with MS Office, SAP modules.

Extra Curricular Activity
· National Player In Kho-Kho (8 times participated in National Championship, 3 Silver & 1 Bronze Medal)
· National Player In Touch Rugby (3 times participated in National Championship)
· Secured first position in ALL INDIA LEVEL Drawing competition.