www.exlservice.com EXL Service Ltd Noida : Customer Care Executive, Back Office

[muthukalee]

exlservice.com

Customer Care Executive – Back Office

Location : Noida

Desired Profile :
* Typing Speed – 35 WPM
* Working Knowledge of Windows and Internet
* Work in Night Shifts

Experience : 1+ Year of work experience post Graduation

Education : Graduate - B.Com / B.A. / B.Sc.

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About us :
EXL (NASDAQ : EXLS) is a leading provider of Transformation and Outsourcing services to Global 1000 companies in multiple industries including insurance, banking, financial services, utilities, transportation and travel. Our solutions integrate our knowledge and experience in Decision Analytics, Financial & Risk Management, Operational & Process Excellence, Re-engineering and Integrated Transaction Processing to provide our clients with immediate business impact and long term financial value. We customize our solutions to improve the economics of business performance, transform organizations to be leaner and more flexible and provide a competitive edge in the marketplace.

Contact Us :
EXL Service
A-94/5, Sector-58, NOIDA
UP, India 201301
Mobile : 9711129980
T : +91.120.244.5900
F : +91.120.249.0304
http://www.exlservice.com

[Guest]

Hi,

I would like to apply fror the same post as I am well educated with the mortgage industry with voice and underwriting process also. Below is my complete profile. Please let me know if there's a good opportunity for me.

RESUME

Name : ISSAC PHILIPOSE

E-Mail Address : issac.philipose AT gmail.com

OBJECTIVES

To work in a reputed organization that provides growth and an opportunity to enhance technical skill acquired and gain additional knowledge in a learning environment. Seeking a challenging career in the field of Hospitality & IT sectors that would entail building and workforce to enable a company develop capabilities to compete in today's global economy and to entertain people.

PROFESSIONAL QUALIFICATION

Passed out the 3yrs Diploma in Hotel Management for the academic year 2003-06 from INSTITUTE OF HOTEL AND RESTAURANT MANAGEMENT (A.I.C.T.E. APPROVED), KOLKATA, India.

ACADEMIC QUALIFICATION

Passed out I.C.S.E. from Belpahar English Medium School in the year 2000.
Passed out I.S.C. from Belpahar English Medium School in the year 2003.

TRAINING PROGRAMME ATTENDED

1 Month Casual Training from Hotel ITC SONAR BANGLA, KOLKATA.

6 Months Industrial Training from THE MAJORDA BEACH RESORT, GOA.

BPO WORK EXPERIENCE

Currently working with WIPRO BPO (Inbound Voice Process) from August 31, 2009 as a Sr. Customer Service Associate for U.S. Mortgage Process. Handles the customer’s queries while taking calls, take phone payments, analyze the escrow accts when needed/requested by the customers. Have work knowledge on the Microsoft office and tools. Maintain the quality & AHT sheet for the team members. Work on the daily updates shared on the floor with the team members and take proper huddles for the team. I’m one of the top agents on the quality list in my team.

Worked with IBM Daksh from January 22, 2009 to June 19, 2009.

Worked with Sutherland Global Services, Ernakulum, as a Business Process Executive (Underwriter) from February 26, 2007 to December 24, 2008. Experienced in handling Mortgage Backend Services (Normal, Jumbo, Key Loan Characteristics (KLC), Merrill Lynch and Heloc loans). Setting up of loans and verifying the data for assets, income, credit and property with the source documents.

HOTEL WORK EXPERIENCE

Worked with Hotel Capitol Hill, Ranchi as Hotel Operation Trainee in the Front Office Department.
1. Experienced in handling the inbound and outbound calls within the hotel.
2. Experienced in making the check in and check outs of the hotel guests.
3. Experienced in handling the guest queries.
4. Supervising my sub-juniors with their work process.

ADDITIONAL INFORMATION

Full clean Indian driving license and passport.
Certificate from British English Council.
Various winning certificates for various sports I took part in.

PERSONAL INFORMATION

Date of Birth : 3rd May 1984.
Nationality : Indian.
Languages Known : English, Hindi, Malayalam, Oriya and Bengali.
Hobbies : Interact with people, Net-Surfing, Listening to music & traveling.
Height : 5'8”
Weight : 55 Kg

[mrrajawat]

CURRICULUM VITAE
RANVEER SINGH RAJAWAT
E-Mail Address
mrrajawat AT yahoo.com
mrrajawat AT gmail.com

OBJECTIVE
To obtain the position in the field of Information Technology to utilize my skills and abilities to secure a position in the challenging environment where I can apply my experience and creative programming skills and be part of a team that helps to achieve the organization success.
Technical Qualification :-
- DOEACC ‘O’ LEVEL Course in Computer Science from MCE, Ajmer (‘B’ & 2001)
- One Year Basic Computer Course From Shri Jain Computer’s Kekri (Ajmer) (‘A+’ & 1997)
Project Undertaken
- ‘Railway reservation’ in C language under my course project
Experience : -
- Currently working with INDIAN RAILWAY CATERING & TOURISM CORPORATION LTD. NEW DELHI from April 2005 as a Tdr Refund Executive
- 1-year experience in data operation & updation with KHALSA FINANCE CO.LTD AJMER (RAJ) as computer operator from (Jun 2004 - March 2005).
- 1-year experience as a Computer Teacher in Govt. Sr. Sec. School, Kekri-Ajmer (RAJ) (May 2003 - Jun 2004).
JOB PROFILE WITH IRCTC
- Company web site www.irctc.co.in
- Maintaining the records of Cases filed for Refund of un-used tickets (TDR)
- Replying the mails regarding the Claim Refunds to customers
- Communicating with the Customer in case of any discrepancy
- Updating the refund details in the Database
- Coordinating with A/c department to arrange and update the Refund status in online Database
- Daily report to Manager
NATURE OF JOB :-
- Handling Office work with efficiency.
- Latter drafting and corresponding work.
- Maintenance the file of official work.
- Duties will include for efficient, satisfactory and economical operation.
- In the area of responsibility as an employee we will maintain high standard of loyalty,
efficiency Integrity and secrecy
- Solution Customer Problem.
SOFTWARE SKILLS :-
Operating Systems MS-DOS, WINDOWS XP, 98/95
Languages Fox pro, C, C++
Other Skills MS-OFFICE
EDUCATION
M.A. (Master of Arts)
Institution DAV College
University MDS University, Ajmer
Year of Passing 2002
Percentage 48%
B.A. (Bachelor of Arts)
Institution Govt. Colledge Kekri (Ajmer)
University MDS University, Ajmer
Year of Passing 1999
Percentage 42%
Higher Secondary Education
Institution Govt. Senior Higher Secondary School, Kekri (Ajmer)
Board Board of School Education, Rajasthan.
Year of Passing 1996
Percentage 59%
Secondary School Education
Institution Govt. Higher Secondary School, Neemuch (M.P.)
Board Board of School Education, M.P.
Year of Passing 1992
Percentage 44%

[Guest]

Vikram Anand
Email id : -- vikram545 AT gmail.com
A Seasoned BPO/IT SYSTEM BASIC professional with enough operational experience in th field of :
System Administration (Windows Environment)
Mortgage
Banking
Sales (As financial advisor
PROFESSIONAL SYNOPSIS
Garda Meditech Pvt. Ltd., Pune
Duration : -- 12th June, 2004 to 07th January, 2007.
Designation : -- System Administration
A Mid – Size Pune based company in the field of medical transcription
Job Responsibilities included
- Downloading voice files from voice server located in US/UK
- Distributing of voice files amongst transcriptionist
- Uploading of transcribed files to client’s server
- Regular updation & maintenance of users’ desktop
- Attending to user issues for resolution
- Team Management.

WIPRO BPO
Duration : -- 08th January, 2007 to 29th April, 2008
Designation : -- Sr. CCE
Part of blended process with BRITISH TELECOM
Job responsibilities included :
*Uploading orders for telecom on the software
* Track the courier company to ensure prompt delivery of the material on TAT.
MPHASIS,Pune
Duration : -- 12th September, 2008 to 11th January, 2010
Designation : -- Transaction processing officer
Joined as a Sr. CCE., Job responsibilities included :
- Uploading the details of mortgage for the people of Australia
- Transferred to Voice process
- Providing Bank details such as bank balance, transferring funds, creating direct debit & many more.
IBM Daksh, Pune
Designation : -- CCS
Duration : -- 15th February, 2010 to 03rd October, 2010
Joined this organization for a technical process & job profile included : --
- Provided solutions for the customers for their internet
- High speed internet
- Telephones & TV
- I-POD & play stations
- Routing of calls to L2 level in event of escalations.
Educational Background
- Completed BCA from C.V. Raman University, Bilaspur.
(Final Year exam appeared, results awaited)

[Guest]

Curriculum
CHITRA SAXENA
E-mail ID- chitra.saxena AT ymail.com

OBJECTIVE
Seeking learning and challenging role in a progressive work environment to use my skills in an appropriate way.
Two Years Experience in School as a Admin coordinator.
Two Years Experience in Immigration Consultancy as a Assistant Admin
Two Years Experience in SHAPES (Garment House) as a Assistant Admin.
Still working in Automobile Company as a Front Desk Executive cum Assistant Admin.
B.A. Passed From Delhi University.
Intermediate From U.P Board.
Higher Secondary from U.P Board.
Microsoft Word
Microsoft Excel
Microsoft Outlook Express
Microsoft PowerPoint
Successfully completed 1 year Diploma in Computer Application from NIEST COMPUTER EDUCATION & TRAINING CENTER Noida with ‘B’ Grade.
Successfully completed 6 month Tally ERP 9. Data From NIEST COMPUTER EDUCATION & TRAINING CENTER Noida with 'B' Grade.
Roles & Responsibilities
Housekeeping Services.
Security Management.
Cafeteria and Pantry Management.
Travel & Travel Related Matters (Ticket booking – Flight, Train & Cars).
Printing & Office stationary Records.
Annual Maintenance Contract renewal and follow up
Miscellaneous Functions : Newspaper, Magazines, Couriers etc
Setup and coordinate meetings and conferences
Maintain office files
Open and distribute the mail
Salary sheet record.

KNOWLEDGE AND SKILLS
Knowledge of Microsoft Office and telephone protocol. Duties require professional verbal and written communication skills and the ability to type 37 wpm.
WORKING CONDITIONS
Working conditions are normal for an Good Office Environment.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge
The incumbent must have proficient knowledge in the following areas :
- Knowledge of office
administration and bookkeeping procedures
- Ability to maintain a high level of
accuracy confidentiality
concerning financial and
employee files
Skills
The incumbent must demonstrate the following skills :
- Team building skills
- Analytical and problem solving
- Decision making skills
- Effective verbal and listening
communications skills
- Time management skills
Personal Attributes
- Be honest and trustworthy
- Be respectful
- Possess cultural awareness and sensitivity
- Demonstrate sound work ethics

[Guest]

Namrata Kapoor
E-mail : namrata.nilu18 AT gmail.com
Looking forward to work with esteemed organization where I could utilize my hands on experience and contribute the best of me to the organization
PROFILE

10.6 Years of total experience
CUSTOMER SERVICE REPRESENTATIVE
With an impressive 6 year track record of success
Providing swift resolution to customer complaints, ultimately repairing trust and winning loyalty
- Possess exceptional ability to build productive relationships, resolve complex issues and win customer loyalty
- Demonstrate outstanding problem solving and active listening skills – able to diffuse difficult customer situations with tact and ease
- Acknowledged for unwavering commitment to providing exceptional customer service
PROFESSIONAL EXPERIENCE
S P O T Lounge Bar & Kitchen Restaurant, Gurgaon
Assistant Manager (Sales) August 2011 to till Date
- Primarily responsible for interacting and maintaining good relations with the customers
- Oversaw the hotel's contracts with different corporate and marketing individuals so that the hotel benefitted from the sales
- Prepared reports depicting the efforts of the sales team and the results attained
- Prepared presentations for the sake of demonstrating the reasons to choose hotel for corporate conferences and seminars.
SPICE BPO, Noida
Team Leader (Aircel Process) March 2011 to August 2011
- Responsible for improving the team and facilitating the communication among the members of team
- Perform the tasks of monitoring, organizing, and coaching team on a daily basis
- Handle responsibilities of communicating the company's purpose, core values, vision to the front employees
- Handle escalated calls, complaints, questions, and queries, as required
- Facilitate cross-functional communication within employees to improve working environment
- Draft general reports on performance and targets of team members as well as ensure that they exceed the targets
Innovative System Ltd. (LBA) of Reliance Communications Ltd.
Customer Care Representative March 2004 to March 2011
Handle customer inquires, complaints, billing questions and payment extension/service requests. Manage a high-volume workload within a deadline-driven environment.
- Perform the tasks of handling customer calls regarding the request of services and products
- Handle responsibilities of troubleshooting issues on the products and services to meet customer satisfaction
- Coordinate with customers to advertise about the services and products offered by the organization
- Responsible for preparing customer list and feedback and update the same to the organization
- Identify new ways to increase the opportunities of sales and service
Akash Finance (Ghaziabad)
Accountant for a period of one year
- To maintain database of payments
- Actively involved in financial operations of the company
ICICI BANK (Noida)
Mkt executive (Car Loan) for a period of one year
- To promote car loans
- To achieve targets to fulfill the organizational goals
Reliance (DSA) Noida
Customer Care Executive for a period of one year
- Take care of mobile service process
- Handling inbound calls & walk-in customers
- Solving customer queries, complaints and billing related questions
EDUCATIONAL QUALIFICATIONS
- Post Graduation in Commerce from CCS University, Meerut in 2003
- Graduation in Commerce from CCS University, Meerut in 2001
PROFESSIONAL QUALIFICATIONS
- Mbe Finance (Distance Learning) from Mewar University in 2003
- 2 years Diploma in Computer Application from APTECH
TECHNICAL SKILLS
Ms-Dos, Windows, MS-Office, VC++, VB, Oracle, java, D2K, Software Engineering Business Application , Application of computer in Statistical Technique, Data Structure and Numerical Analysis.
SOFT SKILLS & ATTRIBUTES
- Team Player with flexible approach to work and to take initiative whenever required
- Quick learner with ability to learn
- Zeal to excel

[Guest]

I Am…
Looking Forward To Attain A Challenging & Rewarding Career In Dynamic Business Environment Where My Skills & Diverse Abilities Can Be Used Effectively.

My Education (Technical)

Basic Knowledge Of Computer In (MS-Office, MS-Word, MS-Excel, Internet Etc.)

My Education (Academic)

B.A.(University Of Rajasthan)
Senior Secondary Education (Board Of secondary Education Rjasthan 2005)
Secondary Education (Board of Secondary Education Raj. 2003)
Professional Qualification

Complete In Masters Of Business Administration (MBA) From MITRC Alwar Affiliated From RTU Kota.
Specialization : MARKETING (Major) &
H.R. (Minor)

Resume
Deepak Yadav

Email- deepakyadav121987 AT gmail.com
Summer Project during MBA
Company : - Krishna Maruti Ltd.(Imt Manesar)
Training Duration : - 14 June to 28 July 2009 (45 Days)
Project Title : - Marketing Strategy and Segmentation
Core Competencies
Decent Communication Skills.
Dedicated Towards.
Quick to Learn, Hardworking and Sincere.
Adaptable & Flexible In All Conditions.
Interests & Activities
Work On Computer.
Competition with Others in Study.
Declaration
I Above Name Do Hereby Declare That All The Information Furnished By Me Is True To The Best Of Knowledge. I Am Ready To Produce Testimonials Whenever Desired.

Job experience
- Organization : Safexpress Pvt. Ltd.
- Duration :April 2010 to 3 sep. 2011
- Designation : Logistics 3pl executive
- Department : Logistics.
- Location : Jaipur Rajasthan
COMPUTER PROFICIENCY
- Microsoft Power point, Microsoft word, Microsoft excels.
- E-mail (Microsoft Outlook, Outlook Express)
- FoxPro, PROPEL, WMS & ALN
Logistics Clients
1. M/S ACER INDIA PVT.LTD.(COMPUTORS & IT’S PARTS)

2. HILTI INDIA PVT. LTD
FUNCTIONS :-
- Update Inward & Dispatch details of all clients.
- Maintain physical stock of all clients.
- Route Planning & Route Master Finalization.
- Distribution & delivery system.
- Online tracking solution.
- Giving feedback of quires & Enquires of all costumers.
- Update tracking of all clients on daily basis.
- Reporting of Inward & Dispatch to responsible person of all clients.

[Guest]

SUNIL KUMAR SANGARI
E-Mail :- sssangari AT yahoo.co.in
Objective
To work and rise with an organization that provides me an opportunity to use my experience, skills and knowledge and are appropriately recognized and rewarded, where learning and self development of each individuals is promoted through suitable monetary returns.
Qualifications
Professional :-
- Computer Certificate Course from APTECH.
- Also Knowledge of Internet.
Academics :
- Graduation from IGNOU (Bachelor of Tourism Study).
- 12th from National Open School Delhi.
- 10th from C.B.S.E. Delhi
Working Experience
- Organisation : The Oriental Insurance Company Ltd.
- Job Profile : Agent (Code 1525)
- Time Period : 20th May’ 03 To 19th June’ 05
- Organisation : Orion Dialog
: Domestic & International Call Centre.
- Job Profile : Maintain the records & certain entries
in a Backoffice Process.
- Time Period : Aug’ 05 To Sep’ 06
Organisation : Arun Enterprises
Job Profile : Maintain A/c Section records &
other certain entries
Time Period : Nov’ 06 to Oct’ 07
- Organisation : EDT Enterprises
- Job Profile : Maintain the records & Billing work etc
as a Backoffice Assitance.
- Time Period : Dec’ 07 To Sep’ 08
- Organisation : CBI/ACB/GZB
- Job Profile : Photocopy work Contract
- Time Period : Oct’ 08 To April’ 11

Personal Skill :
Comprehensive problem solving abilities, Ability to deal with people diplomatically, willingness to learn,
Typing Skill
- 45 W.P.M. (Approximately)
Declaration :
All entries made in this resume are true to the best of my knowledge and belief.
Place : ----------------------
Date : -----------------------
Sunil Kumar Sangari

[Guest]

RESUME

AKASH SHARMA
akash.yudhishter AT gmail.com
________________________________________
OBJECTIVE :
To pursuer highly challenging and creative career where I can apply my existing knowledge, qualities, creativity and acquire new skills and contributes effectively to the organization.
EDUCATION :
- I Have Bachelor Degree in Computer Applications (BCA) Form IITM (Indraprastha Institute of Technology and management).
- I completed my 12th standard from Rajputana Rifles Heroes Memorial School with CBSE Board.
- I 10th Passed from Govt. Boys Senior Secondary School.
WORK EXPERIENCE :
- I worked with as a volunteer with Delhi Police to educate people about the traffic rules
- I was the commander of 3 teams of the volunteer.
- I Have 12 Months Experience in Strategic outsourcing Services Private ltd. As a system administrator cum Supervisor in government project UIDAI.
HOBBIES :
- Playing computer games.
- I Likes work of computer very much.
KEYSKILLS :
- Trouble shooting.
- Shooting software problems.
- Installing software.
- Software testing.
- Software quality analyst.
- Shooting networking problems.
- Making presentation on power point.
- Work on word.
- Work on excel.
- Data typing.

AWARDS :
- 1st Prize in dramatics.
- 1st prize in drama scripts.
- 1st prize as best performing team as commander in volunteer team.
- 1st prize got in outstanding performance of the month November 2010 in Srtategic Outsourcing Services Pvt. Ltd.
- One time I got prize for my outstanding performance as a System Administrator in Srtategic Outsourcing Services Pvt. Ltd.