The Leela Kempinski Mumbai : Guest Relation Executive

[muthukalee]

Position : Guest Relation Executive

Location : The Leela Kempinski Mumbai

Educational Qualification : Degree or Diploma in Hotel Management

Experience : 1- 3 years

Skills

Required :
Excellent Communication skills. Pleasing personality.
Good at handling guest requests & queries.
Knowledge of all areas in front office required

Email ID : corporate.hr@theleela.com, jivak.davare@theleela.com

About us :
Founded in 1957 by Capt. C.P. Krishnan Nair, the Rs.450 crore Leela Group is engaged in the business of ready-made garments and luxury hotels and resorts.Behind every institution lies the vision of an individual. In Capt. Nair’s case, this vision has flowered, given his unshakeable belief in India’s ability to compete with the best in the world as an equal. This belief, forged to a large extent during Capt. Nair’s early years as a freedom fighter in India’s fight for Independence, finds expression in each of the group’s endeavors.

Contact us:
The Leela Kempinski
Biswajit Chakraborty
General Manager
Sahar,
Mumbai - 400 059
Tel : +91 22 6691 1234
Fax : +91 22 6691 1212
https://www.theleela.com

[Guest-IJT]

Resume

Name Shraddha S. Pardasany
Contact Details +91 9819744632
Work Experience 8 + years
Last Company working for Panoramic Holidays Limited
Education:- Final year B.Sc.
(Nutrition and Dietetics)
Skill:- Customer/ Public Relations, Administration
Location:- Mumbai
JT: 2 weeks
Communication skills: Very Good

Address: B-601, Sun-mist, Rizvi Complex, Off Carter road, Bandra, Mumbai – 400 050
Residence No: +91 22 32538802
Email: shradha_pardasany AT hotmail.com
Date of Birth: 28th May 1966

Seeking a suitable position in your organization that enables me to get the opportunity to use my people relation & managerial skills and related experience in customer handling and sales to help deliver professional results of the highest quality

PROFESSIONAL SYNOPSIS
- A result oriented professional with over 8+ years of work experience in Sales and Customer relationship.
- Last held position of Asst. Manager (Sales and Marketing) with Panoramic Holidays Limited, part of a INR 1500 Crore Indian Business House
- Excellent Team handling capabilities, strong strategic inclination, proficient in delivering even under pressure.
- Leading, mentoring & monitoring the performance of team members to ensure optimum efficiency and meeting of targets.
- Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude.

CORE COMPETENCIES
Sales & Client Servicing
- Developing strategies to build consumer preference and drive volumes.
- Providing direction to execute promotions/launches in sync with regional characteristics.
- Ensure high standard of service to be met in the organization across all Departments which includes follow ups for collections

Business Development
- Identifying and networking with prospective clients to generate business from the existing bases and achieve profitability and increased sales growth.
- Evolving market segmentation & penetration strategies to achieve targets.
- Identifying key/institutional accounts and strategically secure profitable business.
- Utilizing market information & personal network to develop marketing intelligence for generating leads.

Team Management
- Developing strong inter-personal relationships with the team members
- Motivating Team members to achieve their targets.


Public Relations/ Client Servicing
- Develop relationships with key decision-makers in target organizations for business development.
- Evolve market segmentation & penetration strategies to achieve targets.
- Interface with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business. Ensure quality delivery of projects to the clients.
- Manage activities pertaining to negotiating/ finalization of deals etc.

CAREER HIGHLIGHTS
Organization : Panoramic Holidays Limited
Tenure : October 2008 – March 2009
Positions Held : Asst. Manager (Sales & Marketing)

Roles & :
Responsibilities

- Responsible for Direct Sales to Corporate clients, Individual customers
- Inculcated Sales culture in front office staff
- Mentoring my team towards cross selling the products effectively.
- Actively arranged the branch promotional activities

Organization : Priyadarshni Academy

Priyadarshni Academy is one of the largest and oldest NGO in the country headed by Mr. Nanik Rupani which promotes education. It gives educational scholarships to meritorious students and financial assistance to needy students. It organizes a Global Awards Function every two years where awards are given to people for their outstanding contributions in various fields.

Tenure : April 2008 – October 2008

Positions Held : Dy. Manager – Resource Mobilisation & PR

Roles & :
Responsibilities

- Raising funds for the Academy through sponsorships, ads and other means
- Enrolling new Patrons/ Coordinators.
- Assisting in promotion and marketing of Publications
- Articulating the Academy’s activities to its supporters and the public.
- Obtaining publicity in the Print and Electronic Media
- Assisting in the publication of the Academy’s Newsletter and other literature
- Coordinating with printers/publishers for printing of invitations, publications, etc
- Drafting of correspondence related to the Academy’s activities.
- Replying to emails.
- Any other tasks assigned from time to time by the Advisor and the CEO.
- Interacting with Personal Assistants of the then Chief Minister Vilasrao Deshmukh and the then Finance Minister Jayantrao Patil for necessary confirmations for the Global Awards Function.
- Calling upon MDs, Chairmen and other VVIPs to raise funds for the Global Awards Function.

Organization : Party Cruisers Private Limited

Party Cruisers Pvt Ltd. Is an Event Management Company having its Head Office at Andheri. It also has a Banquet Lounge at Tardeo called Dio’s & catering division called Party People. The Banquet Lounge is used for Corporate and private functions. The catering division provides services to corporates like Britannia, Hindustan Lever, ONGC, BPLCL etc

Tenure : February 2005 – July 2007 (2 Years and 6 Months)

At Dio’s – The Banquet Lounge

Positions Held : Banquet Manager : Sales, Marketing & PR

Roles & :
Responsibilities

- Sales, Marketing & PR
- Banquet Sales to prospective Corporate Clients
- Execution
- Liaison with other departments such kitchen and operations
- Database Collection and Updating
- Guest Relations during Special Events
- Maintaining public relations with the administrative personnel and corporate networking.
- SMS & E-Mail marketing with required follow-ups & coordination.

PARTY PEOPLE – The Catering Division

Positions Held : Head - Sales, Marketing & PR

Roles & :
Responsibilities

- Securing contracts for the organization and executing the same.
- Maintaining public relations with the administrative personnel.
- Promoting party, conference and office catering.
- Liaison with other departments such kitchen and operations


Organization : Chiranika F & B Services

A division of Walchandnagar Industries Ltd. Chiranika F&B Services holds 3 up market restaurants such as Karma, Liquid Lounge and Bellissima at Opera House, Mumbai and Food Courts at Dhirubhai Ambani Knowledge City at Vashi, New Bombay.

Tenure : September 2003 – January2005 (1 Year and 4 Months)

Positions Held : Business Development Manager (Sales & Marketing – Handling a team size of 6)

Roles & :
Responsibilities

- Responsible for Sales including Banquet sales for corporate clients
- Execution including liasioning with other departments such kitchen and operations
- Database Collection and Updating
- Guest Relations during Special Events
- Maintaining public relations with the administrative personnel and corporate networking.

Organization : Cleantec Hospitality Services Pvt. Ltd.

Cleantec Hospitality Services Pvt. Ltd. (CHSPL) provides house-keeping services to corporate companies in India. CHSPL has their head office in Mumbai. The company has regional offices in Bangalore, Chennai, Hyderabad, Gurgaon and Lonavla.

Tenure : March 2002 – September 2003 (1 Years and 6 Months)

Positions Held : Senior Business Development Executive

Roles & :
Responsibilities

- Handling a total team size of 5 persons in Sales and Marketing
- Securing contracts for the organization and executing the same.
- Promoting specialized services in Star Hotels, Top residential societies, houses of renowned personalities etc.
- Maintaining public relations with the administrative personnel.

Organization : Golden Broom Janitorial Services

Golden Broom Janitorial Services provides house-keeping services to corporate companies in India.

Tenure : September 2000 – December 2001 (1 Year and 4 Months)

Positions Held : Contract Manager

Roles & :
Responsibilities
- 13 supervisors reporting and Total team size of 14 persons
- Securing contracts for the organization and executing the same.
- Maintaining public relations with the administrative personnel

Alma Mater :
- B.Sc. Final Year (Nutrition and Dietetics)
- Passed H.S.C. (Science) from Thomas Baptista College, Vasai (W) in March 1984 (2nd Class)
- Passed I.C.S.E from Kimmins High School, Panchgani in December 1982 (1st Class)

Extra Curricular : :
- Was the House Captain of Kimmins High School
- Successfully participated in Elocution competitions at School & college Level
- Successfully participated in Singing competitions at college Level
- Represented the College in Piano Playing competition in the Malhar Festival – St. Xaviers College (Mumbai)

Hobbies : Cooking, travel, reading and music.

Reference : Available on request.

Current CTC : 6 LAKHS / ANNUM

[Guest]

CURRICULUM VITAE
Abhijit S. Achari
Email: abiz999 AT gmail.com
Career Objective :
Looking for a challenging position of the Housekeeper in the reputed Company with a view to use my wide experience for the benefit of the organization.
Skills : Reliable, strong team player, excellent time keeping, good communicator, motivated and willing to train.
Career Achievements :
1. Strong ability to work alone and to be self-motivated and organized.
2. Working alongside Front of House administration and Management to improve communications ensuring the guest feedback is received and dealt with immediately.
3. Forming closer relations with the maintenance team, improving on the tasks that were highest priority. Inventory management & Budgeting.
Experience :
Presently working as a Housekeeper Supervisor for, Resort Rio Goa from 1st October 2010 till date.
1. Overseeing of daily functions such as task list, VIP’s and ensuring that attention to detail was paid to all the areas of the hotel.
2. Liaising with the Head Housekeeper in relation to staff training needs.
3. Ensuring that staff and Supervisors are constantly communicating within the Housekeeping department and to other key departments in the hotel to ensure that we excelled in the service provided and product available.
4. Making sure the Front of House operations team is also feeding back to the Housekeeping department so that the best quality of service can be achieved.
5. Attending daily meetings and briefing the team on all changes within the department and the hotel.
6. Working closely with the Operations Manager to ensure that all guests are receiving the highest customer service and being responsible for and dealing with all complaints received.
P.T.O.
Worked in Taj Holiday Village Resort Goa, as a Guest Service Attendant from October 21, 2009 to October 22, 2010.
1. Responsible for 15 bedrooms and suites, ensuring they were cleaned and maintained to a very high standard, with an average weekly occupancy of 95%.
2. Responsible for upkeep of housekeeping and laundry inventory, as well as greeting guests and courteously solving their requests.
3. Performed cleaning of rooms, halls, lobbies, restrooms, and stairways in hotel.
4. Sorted, counted, folded, marked, carried linens, and changed linens and makes beds.
5. Achieving the targets of the Supervisors within given time.
6. Providing good service to both business class as well as non-business class customers.
7. Making sure that all daily/weekly/monthly and yearly tasks are completed and are completed to the Hotel standard.
Training Attended :
1. Sun and Sand Hotel, Goa in House Keeping as JT for 6 months.
2. Whispering Palms Beach Resort Goa as IT for 6 months.
3. Undergone ODC at the Taj Holiday Village Goa.
4. Undergone ODC at the Goa Marriott Resort.
5. Undergone ODC at Cidade De Goa.
Educational Qualifications :
1. Bachelor in Hotel Management & Catering Technology at ANN IHMCT Porvorim Goa in the year 2009.
2. Passed Higher Secondary Certificate from Pre University Government College, of Commerce, Karwar, Karnataka in the year 2006.
3. Passed Secondary school Certificate from Hindu High school English Medium School, Karwar, Karnataka in the year 2004.