www.manavconsultants.com Manav Corporate Consultants Pune : Account Service Representative

[muthukalee]

Account Service Representative

Category : Information Technology India

Position : Account Service Representative

Code : Voice Process - Pune

Description :
- Apply phone, on-line chat and email skills to research and resolve customer issues.
- Establish and maintain positive relationships with internal and external customers.
- Respond to customer inquires, as well as troubleshoot and assist in the resolution of issues.
- Document internal and customer support processes for consistency and training purposes.
- Perform problem analysis by investigating the causes of a customers’ problems and determining corrective actions to resolve them; as necessary, work with the appropriate teams within the organization to resolve the problems. - Work with Account Management to support new customers, forward leads and provide input on trends and volumes. - Support Marketing by handling incoming inquiries resulting from e-marketing, trade shows and other lead generation campaigns. - Provide back-up coverage and follow-up to trade shows (working with account managers). - Conduct customer satisfaction surveys and outbound telemarketing. - Interface with our Sales Team, Accounting and Billing Departments and Production Facility.
- Help with client training and other aspects of new customer installations.

Location : Pune

About us :
Manav Corporate Consultants was founded in year 2002 with a mission to become a world class service provider in the field of Recruitment and Training. We have been offering recruitment solutions to a spectrum of Industries like IT, Manufacturing, Projects and Services. Our focus has always been on meeting the customer requirements in terms of service, quality and delivery. That is one of the reasons why we are known as “People who get the right People" .

Contact us :
Manav Corporate Consultants
101, Shraddha Terraces
Shivalaya Society, Sus Road ,
Pashan, Pune – 411021
India
Office : +91 20 65210958
For recruiter applicants: vaishali@manavconsultants.com
http://www.manavconsultants.com

[Guest-IJT]

Name : Srinivasan
Email : mail2seeni AT gmail.com
Designation / Skillset : Accounts Manager/Finance Manager/
I am interested in abroad jobs

Resume :

Educational Qualifications B.Com – Regular in 1987 – 1988 from
Madurai Kamaraj University
Computer Literacy MS – Word,Excel
Tally 9 Accounting Application
Technical Skill Typewriting English Higher
Language Known Tamil,English
(Kannada & Malayalam to Speak)
Work Experience
Organisation Designation Year of Service Job Profile
Raja Tile Company
Bangalore Accountant
Cum Cashier From Jan 1995 to
Nov 2005 Full Incharge
of Accounts
EMES Tech Pub., Systems(P) Ltd, Chennai
Accountant &
Administration
From Dec 2005
to June 2007
Incharge of
Accounts& Admn
Manju Foundations
(P) Ltd., Chennai
Manager-Finance From July 2007
to Till Date Incharge of Finance Dept.,
Maintainence of Accounts Both Manually and Computerised
Career Experience / Responsibilities :
In Accounts Department :
Petty Cash,Cash/Bank Books
Journal Register Maintenance
Bank Reconciliation Statement
General Ledger Maintenance
Bank Limit & Cash Credit Limit Correspondence
With Bank .
Preparation of Trial Balance, P&L Account&
Balance Sheet
Preparation of Sales Tax Returns
Maintaining & Handling of Cash
Preparation of Salary Statement & Pay slip and
Disbursement
P.F Monthly Remittance & Returns.
Filing of TDS Returns
Internal Audit Work
In Administration Department :
Staff Loans & Advances
Bonus,Gratuity Calculation & Statement
Maintenance of Statutory Labour Registers,
Attendence
Service Register & Holiday Register Etc
General Office Administration

Place :
Date : Chennai. (S.SRINIVASAN )
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More Information about this submission and submitter :-
___________________________________________________
Submission ID : 4358444
Date & Time : 11th Jul 2011 2:58 PM (UTC)
IP Address : 117.193.120.8
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Predicted Country ;: India