Tusthi Consultancy Delhi : Hr Admin Manager

[muthukalee]

Tusthi Consultancy Delhi : Sr.Admin Hr Manager, Asst. Admin Manager

Company Name : Tusthi Consultancy
Company Location : Delhi
Designation (of vacancy) : Sr.Admin Hr Manager, Asst. Admin Manager
Company E-mail ID : international1@tusthi.com
Company Website : www.tusthi.com

Job Description, Candidate Profile, Company Profile, Company Address :

Experience : Minimum 4-7Years of Experience in similar field.

Required Education :
1. Degree in Any discipline and or MBA – HR from an institute of Repute
2. Very good written and spoken English

Mgr Administration-HR with one of the Reputed Client (MNC Co.) for West Africa Location.The job involves the various activities related Admin functions in the organization. The incumbent is required to formulate Admin policies for the organization. Independently take decisions in these functions when required. Handle team effectively.

Key responsibilities :
1. Responsible for entire Administrative Functions.
2. Responsible for processing the Work Permits/ Visas for the organization’s Team Members traveling to different countries across the world.
3. Assign Transport and Housing facilities to Employee’s
4. Travel & ticketing (both Domestic & International)
5. Implement effective cost control measures
6. Vendor Management & Procurement
7. Effective House keeping & Securities arrangement
8. Legal & Liaison with all bodies

Company Platinum Group in west Africa Nigeria, Its a Dubai based M.N.C.

Thanks & regards,
Deepak Prasad
Direct -+91-1204550811
Mb. 9278696604
Email -international1@tusthi.com

Interview on 4th Dec in Delhi and 5th Dec. in Mumbai.

1020/1021, Sector - 3F, Vaishali, Ghaziabad, National Capital Region
Delhi India – 201010

[Guest]

ASHISH SAWHNEY
E-mail : ashish.sawhney AT idea.adityabirla.com
Career Objective : To achieve the goals of the organization while exposing to innovative ways of doing things and thus achieving personal creative development.
Professional Qualification :
Masters of Business Administration from Dr. B.R.Ambedkar University, Agra.
Post Graduate Diploma in Computer Applications from MCRP University, Bhopal
Educational Qualification : B.Sc. (Biology)
Current Status :
Working with Idea Communications Ltd as Circle Pre Paid Head, (Assam & NESA) (Designation : Sr. Manager)
Profile includes
Pre Paid ( Specific Activation Process for Assam & NESA)
- AV CV Agency & Warehouse Management
Activation TAT
Error free SIM delivery to customer address
CAF Compliance
CAF Audit at agency and receiving of CAF at Warehouse within timelines
CAF audit at Warehouse
CAF Re verification, Indexing and Storage
- TERM Cell Submission
99% CAF Compliance for Dec and Jan
- Grace Management
- ZMOU and Non VLR%
- Autodialer and Outbound Call center Management for running of Pre Paid related schemes
Additional Responsibility : Service Excellence Head (Assam & NE)
- Process Roll Out for new launched Circles -Assam & NESA
- Applications Roll Out (UAT)
- Process Compliance & Regulatory Audits (Internal & External)
- Quality (PTB/PRB/PKT/PIB for Inbound & Outbound Call Center)
- Driving C-SAT scores through Contact Center & Service Center
- Service Center Audits, Mystery Shopping, Process Experience Audits
- Training & Development (Inbound/Outbound/Service Centers)
- Process Automations & Knowledge Portal Updation
- Projects (Implementation of Kaizan/GB & BB Projects)
Previous Work Experiences :
From Oct’07 – June’09
Worked with Reliance Mobile Communications Ltd
Worked as Circle Customer Care Head (UP-W Circle) (Designation : Sr. Manager) at Circle office, Meerut (UP-W) reporting to Circle Customer Service Delivery Head
Profile includes
Complaint Management & Escalations :
- Handling a team of 24 members (4 at Circle and 20 at Clusters)
- Resolution of complaints within in SLA
- Reduction of complaints per 1000 subscribers
- Reduction of calls/ subscriber at contact center
- Keeping a check on complaint creation/closure errors
- Within SLA Resolution of complaints related to CDMA & GSM Pre-paid (problem in activation, balance not credited, problem in E-recharge, wrong recharges, VAS related complaints, Network Related)
- Handling complaints related to CDMA & GSM Post Paid (BNR, Network Related , PNP, Handset related etc)
- Proactive measures to reduce complaints
- Co-ordination for Handset Related Complaints
- Timely resolution of Nodal , Chairman’s office, written, legal notice, e-mail and all other complaints of critical nature.
- Co-ordination with cross functional, Corporate team,field teams for providing timely resolution for issues escalated.
- To attain high scores on Customer Satisfaction
Training, Quality & Showroom Management :
- Training for field team
- Showroom Audits -Quarterly
- Process Audits
- Closure and creation errors
- Quiz Scores
- Knowledge Management
Loyalty Activities
- Events for High Value Customer
- Satisfaction check of High Value Customer
- Priority resolution of complaints of High Value Customer
Idea Mobile Communications Ltd ( Total tenure at Idea : Jan-2001 to Sep-2007)
July’07 to Sep’07 : Manager –Pre Paid Retention Head
- Churn Forecasting
- Retention
- Grace Management
- Zero usage base analysis
- Designing of Schemes for Customers/Retailers
- Revenue Enhancement
May ’05 to June ’07 : Asst. Manager-Customer Retention (Post Paid, Pre-Paid and Loyalty), Revenue Enhancement & Customer Communication.
- Post-Paid Churn Forecasting : Forecasting customer churn over the period of next 60 days with deviation limit of 5%.
- Data management & MIS support : Preparation of Churn probable lists, Monitoring Retention efforts on daily basis, Location & Customer profile based retention focus, Process control & Customer deactivation.
- Remote Management of Retention activities : The retention structure comprises of 16 Customer Retention Officers & Corporate Relationship Team at 8 Zones & 125 Customer Retention Executives at Channels, who are centrally managed by the circle back-end team.
- Retention Scheme for Business associates : Designing of Incentive Scheme for Business associates based upon retention performance.
- Quality Retention & Root-cause analysis of Reasons for Churn : Detailed analysis are done on regular basis to ascertain quality of retention, explore reasons for churn, & channel based performances.
- Pre-Paid Data management & MIS support : Preparation of Churn probable lists, Monitoring Retention efforts on daily basis, Location & Customer profile based retention focus.
- Focus on Liquidation of Pre-Paid Ramp cards.
- Revenue Enhancement by up selling the prepaid value packs and promotes high value coupons through s
- Periodic Communication to customer Base : Responsible for New acquisition offer message to entire customer base.
- Special focus on High end user customer Base (Loyalty Subscribers)
- Vendor Management- Managing Vendor (C-LINKS) an outsourced call center hired for Retention based calling
Jan ’02 – April ’05 : Lead– Call Center & Complaint Management (Circle Office-Meerut)
Additional Responsibility-Showroom Management
Job Profile : (As Call Center Lead)
- Administration and Management of a team of 105 officers with 8 Team Leaders.
- Reduction of Switch Rejection Rate and enhancing no. of answered calls in 30 sec.
- Manpower Planning.
- Designing of call flow as per the requirement.
- IVR Recordings.
- Ensure Call Quality.
- Conducting Certification Program for Call Center officers.
- Training Co-ordinator.
- Motivation Activities for Call Center officers.
- Championed Six Sigma Project for “Call Center”
Job Profile (As Response & Resolution Lead)
- Heading a team of 12 members.
- To resolve all the Circle complaints within TAT.
- To provision Circle request with in TAT.
- CRM tool Management (I-CARE).
- Member of TSC (Tariff & Scheme Committee), advising on operational issues before and after the launch of any scheme and product.
- Core Member of the Billing Migration team from CABS to BSCS.
- Preparation of reports on various Customer Care functional aspects such as Query & Complaint management, Audit report.
- Responsible for the GPRS Activation Requests and Complaints.
- Focusing & Supporting for ISMS Franchise Activation at all Channels.
- Passing of Circle Adjustments and Waivers with in the Budgeted limit.
- Co-ordination for legal, web and written complaints.
Achievements :
- Circle Post Paid churn was lowest for 2 consecutive months among all Idea Circles.
- Identified various areas of improvements, designed exceptional reports and modified existing activities with the help of IT to reduce errors as proactive method.
- Core Member of Billing Migration Team for Support to the field and looking all the Critical issue at the time of Billing Migration
- Core Member of the Team Responsible for Ring Back Tone VAS Feature.
- Core Member of the Team Responsible for the Launch of New Number Series.
- Core Member of the Team Responsible for Background Music VAS Feature.
- Team Member of Black Belt Six Sigma Project “First Call Resolution”.
Additional Responsibility – Showroom Management
- Co-ordination with the Channels for their requirements and managing the CC-staff activities at channel.
- Launching Incentive Schemes to motivate channel and channel staff.
- To ensure the Quality Service Delivery at all the Post Paid as well as Pre-Paid Outlet.
- Launch of System software, CRM tools at Channels.
- Training of channel employees for process and system handling
Feb’01- Jan’02 : At District office, Agra as a Senior Officer- Service Provisioning
Job Profile:
- Service Provisioning
- Complaint Management
- Loyalty events for High Value Customers
- Channel Management of all the channels of Agra Zone
- Waiver and Adjustment Management for entire Agra-Zone
Panacea Biotech Ltd.,
A Delhi based Pharmaceutical Company having operations in entire India.
Mar 2000 to Jan 2001
Job Profile: Posted at Agra as a Management Trainee reporting to Regional Manager.
Areas of Strength: Soft Temperament even in moments of aggression, have aura to influence team, controlled body language, controlled figure of speech, Polite but firm, Innovative.
Hobbies: Creative writing, calligraphy, Occult Sciences, Adventurous Sports.

[Guest]

PLZ HELP FOR CHANGE ME JOB